AVERATEC 2700 Series Page 63 User Manual Download

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Chapter 8

Troubleshooting

• If external devices such as USB cameras, scanners, printers do not function correctly when connected to the system, it is

usually a problem with the device driver or the device itself. Consult the device’s manufacturer first before contacting
TriGem USA support center.

• Some software programs, which have not gone through rigorous coding and testing, may cause problems during your

routine use. Consult the software vendor for problem solving.

• Legacy peripheral are not plug-and-play capable. You need to restart the system with these devices powered up and

connected first.

• Be sure to go to BIOS SETUP and load DEFAULT SETTING after BIOS re-flash.

• Be sure the Quick Key Lockout Switch on the bottom of the computer is not engaged; otherwise the quick keys will not

work.

Audio Problems

No speaker output -

• Software volume control is turned down in Microsoft Sound System or is muted. Double-click the speaker icon on the

lower right corner of the taskbar to see if the speaker has been muted or turned down all the way.

• Most audio problems are software-related. If your computer worked before, chances are software may have been set

incorrectly.

• Go to [Start > Settings > Control Panel] and double-click the Sounds and Audio Devices icon. In the Audio page, make

sure that the audio codec mentioned in the spec is the default playback device.

Summary of Contents for 2700 Series

Page 1: ......

Page 2: ...particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an ou...

Page 3: ...omplies with part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference 2 This device must accept any interference received including interference that may cause undesired operation ...

Page 4: ...ons Finnish VAROITUS Paristo voi räjähtää jos se on virheellisesti asennettu Vaihda paristo ainoastaan valmistajan suosittelemaan tyyppiin Hävitä käytetty paristo valmistajan ohjeiden mukaisesti French ATTENTION II y a danger dex losion sil y a remplacement incorrect de la batterie Remplacer uniquement avec une batterie du meme type ou dun type équivalent recommandé par le constructeur Mettre au r...

Page 5: ...ed as a CLASS 1 LASER PRODUCT To use this model properly read the instruction manual carefully and keep this manual for your future reference In case of any trouble with this model please contact your nearest AUTHORIZED service station To prevent direct exposure to the laser beam do not try to open the enclosure Safety Instructions 1 Read the safety instructions carefully and thoroughly 2 Save thi...

Page 6: ...ked by a service personnel The power cord or plug is damaged Liquid has penetrated into the equipment The equipment has been exposed to moisture The equipment has not worked well or you can not get it work according to Users Manual The equipment was dropped and damaged The equipment has obvious signs of breakage 11 Never pour any liquid into the opening that could damage the equipment or cause an ...

Page 7: ...6 Before You Start WEEE Statement ...

Page 8: ... is a registered trademark of Microsoft Corporation Windows98 ME 2000 XP are registered trademarks of Microsoft Corporation PCMCIA and CardBus are registered trademarks of the Personal Notebook Memory Card International Association Release History Version 2 0 Revision Note Second Release Date 04 2009 ...

Page 9: ...consequential damages resulting from the furnishing performance or use of this material AVERATEC is a trademark or registered trademark of TriGem Computer Inc in the United States and or other countries All other product and brand names are trademarks of their respective owners 2009 TriGem Computer Inc All rights reserved Note Depending on the model your computer s components may vary and look sli...

Page 10: ...1 Turning On Your Notebook Computer 22 Operating on Battery Power 22 Installing and Removing the Battery Pack 23 Charging the Battery Pack 23 Chapter 3 Using the Notebook Computer Adjusting the LCD Screen Display 25 The Notebook s Hot Key Controls 27 The TouchPad 28 The DVD Dual SuperMulti 32 Power Saving Modes 34 Removing the Battery Pack 35 Adjusting the Brightness 38 Using the Windows 39 Chapte...

Page 11: ...s 62 Hard Disk Problems 63 Optical Drive Problems 65 Display Problems 66 Keyboard and Mouse Problems 66 CMOS Battery Problem 67 Memory Problems 68 PC Card PCMCIA Problems 68 Performance Problems 69 USB2 0 Problems 70 Chapter 9 Specification CPU 72 Memory 72 Core Logic 72 VGA 73 Audio Codec 73 IEEE 1394a 73 Card reader 4 in 1 74 LAN Controller 74 Wireless LAN Optional 74 Keyboard 75 Pointing Device...

Page 12: ...11 Chapter 1 Introduction Introduction Chapter 1 ...

Page 13: ... materials in case you need to ship the unit in for service in the future The package should contain the following items Notebook Computer Quick Start Guide All in one application disk containing the drivers utilities and factory recovery image High capacity Li ion battery pack AC adapter and power cord Phone cable Phone jack optional Notebook carry bag optional These accessories listed above may ...

Page 14: ... The Notebook s modular design provides maximum expandability without compromising portability Getting to Know Your Computer Opening the LCD Panel 1 2 3 WARNING To avoid damage to the display panel 1 Try not to slam the display upon closing it 2 Try not to place any object on top when it is closed or open 3 Be sure the system is turned off or in suspend mode before you close the display panel ...

Page 15: ...ook computer Front View To open lift the top cover LCD Panel The image of the top open view and descriptions below will help you to get familiarized with the main features of your notebook 1 2 3 3 4 5 6 7 8 9 12 11 10 15 14 13 WARNING Do not place any heavy objects on the top of notebook This may damage the display ...

Page 16: ...cator Blue light indicates the WLAN module is active LED Graphic Symbol Indication Persistent green light indicates the Silent mode is enabled Blinking green light indicates the Suspend Mode is enabled Blinking orange light indicates the battery is being charged Blinking red light indicates the battery power is low when the system is turned ON Persistent green light indicates the Power is ON Green...

Page 17: ...he power suspend button again to return from the suspend mode Persistent green light indicates the Power is ON 13 Silent mode button CPU should be switched to Low Frequency Mode Pressing the key enables the system to lower its power usage therefore the fan speed is reduced to achieve lowest operating noise Persistent green light indicates the silent mode 14 Integrated webcam 15 Integrated webcam L...

Page 18: ...ressCard New Card slot The slot is where Express Card Type 54 is inserted ExpressCard Type 54 allows insertion of 54mm and 34mm cards ExpressCard integrates both the PCI Express bus technology and USB2 0 standards 7 IEEE 1394 connector 8 USB connector Note When using a LAN please use an EMI Shielding Cable to minimize an inteference when transmitting ...

Page 19: ...18 Chapter 2 Getting Started Right View 1 3 2 1 USB connectors 2 CD CD ROM CD RW DVD ROM COMBO DVD Dual drive Depending on your model the optical drive may vary 3 CD DVD eject button ...

Page 20: ...19 Chapter 1 Introduction Bottom View 3 2 5 4 1 Expansion compartment 2 Ventilation grill 3 Hard disk drive 4 Battery lock unlock button 5 Battery pack 1 ...

Page 21: ...20 Chapter 2 Getting Started Getting Started Chapter 2 ...

Page 22: ... into the Notebook and an electrical outlet to recharge the battery WARNING Do not use inferior extension cords as this may result in damage to your Notebook The Notebook comes with its own AC adapter Do not use a different adapter to power the computer and other electrical devices WARNING Never turn off or reset your Notebook while the hard disk is in use and the CD ROM status icon is lit doing s...

Page 23: ...k Yes or press the power button for 4 6 seconds Operating on Battery Power Your computer comes with a rechargeable battery pack that lets you operate the computer without an external power source When the battery pack is the charged you can operate the computer under the following conditions The battery pack is installed and no AC adapter is plugged in WARNING Only use batteries that are approved ...

Page 24: ...ry Pack To Remove the Battery Pack Charging the Battery Pack The installed battery pack charges automatically any time the computer is connected to the AC adapter and an external power source It is a good idea to occasionally discharge the battery pack fully to preserve its operating performance ...

Page 25: ...24 Chapter 3 Using the Notebook Computer Using the Notebook Computer Chapter 3 ...

Page 26: ... LCD screens are delicate devices that need careful handling Please pay attention to the following precautions When you are not using the computer keep the LCD screen closed to protect it from dust If you need to clean your LCD screen use a soft tissue to gently wipe the LCD surface Do not put your fingers or sharp objects directly on the surface and never spray cleaner directly onto the display D...

Page 27: ...ou can hook up an external monitor through the 15 pin CRT connector Three configurations are available LCD only CRT only Simultaneous display of the LCD screen and CRT monitor You can switch between these display configurations by pressing the key combination Fn F4 ...

Page 28: ... F3 Mute Unmute Audio Fn F4 Changes Display Mode LCD only CRTonly and LCD CRT Fn F5 Increases the speaker volume Fn F6 Decreases the speaker volume Fn F7 Increases the brightness level Fn F8 Decreases the brightness level Fn F9 Eable Disable the Touchpad Fn F10 Enable Disable the Web camera Graphic Symbol Action System Control ...

Page 29: ...of the following precautions Make sure the TouchPad does not come into contact with dirt liquids or grease Do not touch the TouchPad if your fingers are dirty Do not rest heavy objects on the TouchPad or the TouchPad buttons You can use the TouchPad with Microsoft Windows as well as non Windows applications How to improve the sensitivity of the touch pad If you want to improve the sensitivity or a...

Page 30: ...omputer Double click the Synaptics Pointing Device icon in the task bar 1 After selecting the Pointer Options tab set the point speed option in the Motion menu Then select the Enhance pointer precision option and press the OK button 2 ...

Page 31: ...puter Adjusting the touch pad sensitivity Double click the Synaptics Pointing Device icon in the task bar 1 Select the Device Settings tab and see if the touch pad program is selected in the Devices menu Then press the Settings button 2 ...

Page 32: ...to adjust how much force is required to use the touch pad In general to increase sensitivity shift the slide bar toward Light Touch To decrease sensitivity shift it toward Heavy Touch 3 Note If you want to use other functions for your touch pad click on each tab and set the option properly The recommended setting for the touch pad attributes depends on the user s preference Please set it to your o...

Page 33: ...scs in a cool dry place not to damage the disc Do not use benzene thinners or cleaners with detergent Only use CD ROM DVD ROM Combo cleaning kits Do not bend or drop the discs The DVD Dual SuperMulti Features of the DVD Dual SuperMulti The features of the DVD Dual SuperMulti are listed below The Audio Play feature allows you to play music CDs Front panel load unload button Supports CD DA CD ROM mo...

Page 34: ...isc do the following 1 Check the LED display and make sure that the computer is not accessing the DVD Dual SuperMulti 2 Push the eject button and pull the tray all the way out 3 Carefully pick up the CD disc by the edges and while pressing down on the center ring remove the CD disc from the tray Note Do not insert any foreign objects into the disc tray If you experience difficulty when ejecting th...

Page 35: ...er for the first time check the battery status icon on the Windows Toolbar to make sure the battery is fully charged See Battery Status later in this section for a description and explanation of the Windows Battery icon Charging the battery takes about 4 6 hours to charge when the system is in off state If possible always charge the battery completely Power Saving Modes This section contains infor...

Page 36: ...ined go to the next step Otherwise let the battery run down until the low battery warning beeps are heard The system will automatically enter into Suspend mode 2 Turn the Notebook off Connect the AC adapter and let the battery fully recharge When the battery charge indicator turns off the battery is fully charged 3 Turn On the notebook let the battery run down until the low battery state is achiev...

Page 37: ... indicating when the Notebook is running on battery power or is attached to the AC adapter This applet also displays a meter that indicates how much charge is remaining in the battery Automatic Battery Pack Charging Function To charge the battery while the battery pack is in the notebook plug the AC adapter into the notebook and an electrical outlet The charging time is approximately 4 6 hours whe...

Page 38: ...onds Beeping accelerates Battery Low Indicates that there is 7 to 10 minutes charge remaining Battery Low Low Indicates that there is 1 to 2 minutes of battery charge remaining Save your work and turn off the Notebook or connect the AC adapter Sound Meaning When there is only one minute of battery charge remaining the Notebook will suspend to the HDD and power off You should connect AC power and r...

Page 39: ...used batteries according to the manufacturer s instructions Never remove the battery pack while the power is on as this may result in data loss when the system loses power Adjusting the Brightness To adjust the brightness on the LCD screen press and hold down the Fn key in the lower left hand corner of the keyboard and press the F8 key to reduce the brightness or F7 to increase the brightness ...

Page 40: ...ws Help Windows For Windows Vista help click Start Help and Support icon will open the dialog box 6 Recycle Bin Start Button Taskbar Not cat on Desktop Desktop may vary d fferent y on the software nsta ed n your notebook w th d fferent or add t ona shortcuts ...

Page 41: ...icking your mouse and select the Empty Recycle Bin Start Button Allows easy access to all Windows programs The Start menu allows you to adapt and show the programs used most frequently If you wish to keep an item right click the item and click Pin to Start menu Log Off will enable the current user to log off and allows a new user to log on Turn Off Computer allows you to shut down restart and Stan...

Page 42: ... from the taskbar right click an empty spot on the taskbar select Toolbars choose the toolbar you want to add 6 6 Not f cat on The cons that appear here are for qu ck access to some programs and computer funct ons that you frequent y used To prevent W ndows V sta from h d ng cons From an empty spot on the Taskbar r ght c ck your mouse and se ect the Propert es remove the checked mark on the Auto h...

Page 43: ...42 Chapter 3 Using the Notebook Computer Control Panel It is in this area that you can change how Windows looks and works Click Start Control Panel dialog box There are two interfaces Classic View ...

Page 44: ...43 Chapter 4 Desktop Operation Desktop Operation Chapter 4 ...

Page 45: ...ith two internal stereo speakers a microphone and input audio ports for external audio units An external microphone can be connected to the microphone jack External speakers or headphones can be connected to the Notebook s audio out jack External audio devices can be connected to the Line in jack All audio features are software controlled The Notebook s multimedia sound system includes the followi...

Page 46: ...k the Windows Help and Support Center in Windows for information on using the various elements in sound recording Playing Sound Files Your notebook can play audio files stored in MIDI WAVE or MP3 file format Check the Help and Support Center in Windows for information on the functions of the Media Player External Speakers and Microphone The sound system is capable in providing high quality sound t...

Page 47: ...46 Chapter 5 Internet Connection Internet Connection Chapter 5 ...

Page 48: ... For you connect to the Internet a wired LAN environment normally uses the company s LAN or a broadband modem There are numerous ways to connect to the Internet This may vary from the user s working environment as well as system specifications Using a wired LAN Using a wireless LAN ...

Page 49: ...48 Chapter 5 Internet Connection Using Wireless LAN Network for Connection to the Internet ...

Page 50: ...49 Chapter 6 Running BIOS Setup Running BIOS Setup Chapter 6 ...

Page 51: ...asswords to limit access to users This is an important feature because a great deal of vital information is carried within the computer nowadays Unauthorized access can be prevented Later in this chapter you will learn how to use this security feature Entering the BIOS Setup Screen First turn on the power When the BIOS performs the POST Power On Self Test press F2 key quickly to activate the Phoen...

Page 52: ...er Go to Sub Screen Function Key Command Description Shows the Help Screen F1 General Help Saves changes and reboots the computer F10 Save and Exit Selects the next field Tab Select a field Selects the next upper item Select an item Selects the next lower item Select an item Selects the next value within a field Lower value Selects the next value within a field Higher value ...

Page 53: ...OS Settings The Phoenix BIOS setup main menu is subdivided into sub menus Each menu item is described in this section Main Setup Under this menu you may change time date and view basic processor and system memory information Info Setup Advanced Setup ...

Page 54: ...53 Chapter 6 Running BIOS Setup Security Setup Power Setup Boot Setup Exit Setup ...

Page 55: ...54 Chapter 7 VGA Utilities VGA Utilities Chapter 7 ...

Page 56: ...phics Media Accelerator Driver for Mobile icon on the lower right corner of the screen Click on the Graphics Properties to enter the Intel Graphics Media Accelerator Driver for Mobile display window You can also click the touchpad or mouse right button and select the Personalize item ...

Page 57: ...on to enter its window display Click on the Advanced Settings tab to enter Generic PnP Monitor and Mobile Intel 4 Series Express Chipset Family window display Select the Intel Graphics Media Accelerator Driver for Mobile and click on the Graphics Properties tab ...

Page 58: ...apter 7 VGA Utilities Display Devices This feature allows you to connect external display devices Display Settings This feature allows you to adjust the color scheme resolution refresh rate for your display ...

Page 59: ...r 7 VGA Utilities Color Correction This feature allows you to adjust the color rate of your display Hot Keys This feature allows you to set the corresponding hot keys in executing the program you frequently use ...

Page 60: ...59 Chapter 7 VGA Utilities Launch Zoom This features allows you to enlarge some parts that you would like to see for a clearer view ...

Page 61: ...60 Chapter 8 Troubleshooting Troubleshooting Chapter 8 ...

Page 62: ...tions Check to see if the problem persists when all the external devices are removed Check to see that the green light indicator on the AC adapter is it Check to see the power cord is properly plugged to the wall outlet and to the computer Check to see the power indicator of the computer is on Check to see if your keyboard is operational by pressing and holding any key Check for any incorrect or l...

Page 63: ...up and connected first Be sure to go to BIOS SETUP and load DEFAULT SETTING after BIOS re flash Be sure the Quick Key Lockout Switch on the bottom of the computer is not engaged otherwise the quick keys will not work Audio Problems No speaker output Software volume control is turned down in Microsoft Sound System or is muted Double click the speaker icon on the lower right corner of the taskbar to...

Page 64: ...o page make sure that the audio codec mentioned in the spec is the default recording device Hard Disk Problems The hard disk drive does not work or is not recognizable If you had just performed a hard disk upgrade make sure the hard drive connector is not loose and the hard disk drive is also correctly seated Remove it and reinsert it firmly and restart your PC The new HDD may need to be partition...

Page 65: ... its capacity Run Disk Cleanup utility in Windows Start All Programs Accessories System Tools Disk Cleanup The system will prompt you for what to do Archive files or programs that you had no longer used by moving them to an alternative storage medium floppy disk optical record able disk etc or uninstall programs that no longer use Many browsers store files in the hard drive as a cache to speed up ...

Page 66: ...sk is firmly seated onto the spindle The disk is damaged or not readable The disk cannot be ejected Normally it takes a few seconds to eject the disk If the disk cannot be ejected it may be mechanically jammed Straighten out a paper clip and insert it to a tiny hole next to the eject button This should reject the disk tray If not return the unit for repair Do not forcefully pull on the disk tray T...

Page 67: ...ngs Control Panel and double click the Display icon Under the Settings page set screen resolution to at least 1280x800 and choose at least high 65536 colors The screen flickers It is normal if the display flickers a few times during shutting down or powering up Keyboard and Mouse Problems The built in touch pad performs erratically Make sure there is no excess perspiration or humidity on your hand...

Page 68: ...just this feature Go to Start Settings Control Panel and double click the Keyboard icon A dialogue box shows up with the adjustable settings for the keyboard CMOS Battery Problem A message CMOS Checksum Failure displays during the booting process or the time clock resets when booting Try to reboot the system If the message CMOS Checksum Failure appears during the booting procedure even after reboo...

Page 69: ...y module may be defective The O S issues an insufficient memory error message during operation This is often a software or Windows related problem A program is draining the memory resources Close the application programs you re not using and restart the system You need to install additional memory module For instructions go to Chapter 4 Upgrading Your Computer PC Card PCMCIA Problems PC Cards do n...

Page 70: ...ard before removing it Double click the Safely Remove Hardware icon at the lower right corner of the task bar and select the card you wish to stop When you click Close in few seconds Windows will prompt you to remove the card Performance Problems The computer becomes hot In a 60 F environment the certain areas of the computer s back case are expected to reach 50 degrees Make sure the air vents are...

Page 71: ...ces such the floppy disk drive You may be running too many applications Try to close some applications or increase system memory for higher performance The processor may have been overheated due to the system s inability to regulate its internal heat Make sure the computer s ventilation grills are not blocked USB2 0 Problems The USB device does not work Check the settings in the Windows Control Pa...

Page 72: ...71 Chapter 9 Specification Specification Chapter 9 ...

Page 73: ...CPU CoreTM 2 Duo Support up to 1066MHz up to 3MB an 6MB L2 Cache Package PGA Socket P pin out Memory DDRII 667 800 DDRII RAM socket 2 DDR2 up to 4GB total Core Logic Intel Cantiga GM45 ICH9M Support DDRII 667 800 SO DIMM module per channel ...

Page 74: ...port Windows Vista Premium support IEEE 1394a Support IEEE 1394a with Open HCI Compliance PCI V2 3 MAC BIU supports VGA Intel Cantiga Supports DX9 DX10 Dynamic Video Memory Technology DVMT 4 0 support WMV9 VC 1 and H 264 AVC support Spread spectrum clocking SSC support Analog CRT DAC interface support ...

Page 75: ...MC MS MS Pro card PCI interface LAN Controller Realtek 8102E Supports 10 and 100 Mb sec Full Half Duplex operation PCI E interface Wireless LAN Optional Intel Wireless WiFi Link 5100 Series PCIe Mini card 2 antenna supported IEEE 802 11 a b g Draft N compliant ...

Page 76: ...evice PS2 Touch Pad with 2 buttons w o scroll up down LCD LCD is 12 1 WXGA resolution 1280X800 Glare non Clare panel Wide view type HDD Support SATA II HDD 1 x 2 5 9 5mm 5400rpm support Battery Pack 4 cells Pack 14 4 14 8V 2200mAH 8 cells Pack 14 4 14 8V 4400mAH ...

Page 77: ...s Voltage adjustment between 100 and 240VAC 50 60Hz 65 Watts 2pin BIOS Support Phoenix ACPI 3 0 BIOS Physical Outline 296 x 227 x 26 3 31mm w o rubber foot 1 95Kg w 4 cells battery Camera module support Optional 1 3M module USB interface Fixed LENs ...

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