AVer FB2026 User Manual Download Page 74

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Troubleshooting

Here are some useful tips on how to solve some common problems.

Problem

Solution

I forgot the account and password for

FB2026. How can I go back to default

setting?

Please refer to the manual of

“Factory Default setting”

description.

I recorded video file in H.264 file format

but failed to playback on Media Player

(V.9).

Default Windows Media Player doesn’t have H.264

decoder so that you can’t playback the file

successfully. Please install K-Lite program in advance

or install KMPlayer or VLC program to playback the

video file. You can search those free programs on

Internet.

Summary of Contents for FB2026

Page 1: ...AVer FB2026 User Manual ...

Page 2: ......

Page 3: ...ING SOFTWARE 10 FINDING IP CAMERA BY USING AVER IPCAM UTILITY 13 USING NON DHCP SERVER ROUTER NETWORK 15 INSTALL ACTIVEX CONTROL 17 USING THE IP CAMERA BROWSER INTERFACE 19 PREVIEW 19 SYSTEM GENERAL 21 SYSTEM GENERAL MAINTENANCE 21 To Upgrade the IP Camera Firmware 22 SYSTEM GENERAL DATE TIME 23 SYSTEM USER MANAGEMENT 24 SYSTEM USER MANAGEMENT 24 SYSTEM NETWORK SETTING SETTING 26 SYSTEM NETWORK SE...

Page 4: ...CE QOS DSCP 42 SYSTEM IMAGE 43 SYSTEM IMAGE OSD 43 SYSTEM IMAGE PREFERENCE 44 SYSTEM IMAGE ADVANCED 45 SYSTEM IMAGE PRIVACY MASK 47 SYSTEM VIDEO STREAM GENERAL 48 SYSTEM VIDEO STREAM STREAM1 錯誤尚未定義書籤 SYSTEM VIDEO STREAM STREAM2 53 SYSTEM VIDEO STREAM STREAM3 55 SYSTEM AUDIO 56 SYSTEM SD CARD 57 EVENT ARRANGEMENT MOTION 58 EVENT ARRANGEMENT PREFERENCE 59 EVENT SCHEDULE 62 STATUS INFORMATION 64 NET...

Page 5: ... TROUBLESHOOTING 68 APPENDIX 69 FCC NOTICE CLASS A 70 COPYRIGHT 70 NOTICE 70 WARNING 70 LIMITED WARRANTY 71 LIMITATIONS OF WARRANTY 71 DISCLAIMER OF WARRANTY 71 LIMITATION OF LIABILITY 72 GOVERNING LAW AND YOUR RIGHTS 72 ...

Page 6: ......

Page 7: ... Noise Reduction Power over Ethernet PoE H 264 MJPEG Compression SD card backup SD card is not included 2 way audio Digital Wide Dynamic Range Power over Ethernet Available SDK for software integration IR LED Built in 25M Available Free bundled 32 CH AVer NXU Lite recording software IP66 ...

Page 8: ... O 1 DI 1 DO Audio G 711 64K and G 726 32K 24K audio compression Input 3 5mm phone jack Output 3 5mm phone jack Support 2 way Power Over Ethernet Yes Power Consumption DC 12V Max 2 76W IR Off 4 80W IR On PoE Max 3 84W IR Off 6 72W IR On Operation Temperature 10 C 50 C Dimensions 83mm x 117mm H Weight 1000g Network Ethernet 10 100 Base T Network Protocol IPv6 IPv4 HTTP HTTPS SNMP QoS DSCP Access li...

Page 9: ...reen monitoring Yes Privacy Mask Yes 5 different areas Compression format H 264 M JPEG Video bitrate adjust CBR VBR Motion Detection Yes 3 Different Areas Triggered action Mail FTP Save to SD card Samba DO Security Password protection IP address filtering HTTPS encrypted data transmission QoS DSCP Firmware upgrade HTTP mode can be upgraded remotely Simultaneous connection Up to 10 Micro SD card ma...

Page 10: ...IE 8 0 or above Note Please enable Compatibility View while using IE 10 or above Hardware Suggested Intel Dual Core 2 53G RAM 1024MB Graphic card 128MB Mobil support iOS 4 3 or above Android 1 6 or above SPECIFICATIONS ARE SUBJECT TO CHANGE WITHOUT NOTICE ...

Page 11: ...m Descriptions 1 FB2026 2 Power adapter Option 3 Screws 4 RJ45 Female to Female connector 5 CD User s Manual and Quick Guide NVR software included If any of the above items are missing please contact your dealer immediately ...

Page 12: ...6 Product Installation Monitor Setting 1 Right click on the desktop Select Properties 2 Change Color quality to Highest 32 bit ...

Page 13: ...ct power adaptor first then connect the IP Camera to PC or network and set up the network configurations according to the network environment Note TV s resistance is 75ohm 10 2 Adjust ZOOM and FOCUS Adjust the ZOOM first and then FOCUS as following picture to complete the adjustment Focus Zoom ...

Page 14: ...8 3 3 Axis Bracket Use the 3 Axis bracket to adjust the camera to appropriate angle then turn and tighten the screw to fix it PAN 360 TITL 180 ROTATE 360 ...

Page 15: ...LAN infrastructure It enables power to be provided to the network device such as an IP camera using the same cable as that used for network connections It eliminates the need for power outlets at the camera locations Note 802 3af 15 4W PoE switch is recommended Ethernet PoE Switch PoE IP Camera PoE IP Camera Ethernet Cable Ethernet Cable ...

Page 16: ...er name and Password for login NXU Lite system Users can define the User name and Password as desired Please refer to the NXU Lite user manual for detailed installation instructions 2 To run the application double click on your PC desktop or click Start Programs DVR NXU Lite For security purposes some of the features require you to enter the User name and Password before it can be accessed When th...

Page 17: ...11 3 Click the Setup button 4 Click the Add IPCam button 5 Select IP Camera item ...

Page 18: ...on item the camera is in red text that is configurable Users can click on the camera in the red text and configure the IP camera s settings even if the IP camera is not in the same IP segment Press OK to go back to the previous screen and press Connect to start live view Click the IP camera model that user has purchased ex FB2026 Please ignore ONVIF protocol selection NXU Lite doesn t support ONVI...

Page 19: ...are CD 2 Run the IPCam Utility 3 Select the proper network adapter and click Search to begin searching 4 Select and double click the IP camera you want to access If you want to change the settings of the selected IP camera enter the user ID correct password and change the settings and then click Apply button This will change the setting and rescan the network again ...

Page 20: ...ng message appears click to allow running the add on Note The default IP address is 192 168 1 168 The default ID and Password are both admin You can t enter a device name in Chinese or any other special characters Gateway number can t be 0 IP camera device name should be less than 30 digits Default ID admin Default Password admin ...

Page 21: ...C s IP address and the IP camera s IP address are the same Example The same Subnet IP camera IP address 192 168 1 168 PC IP address 192 168 1 100 Different Subnets IP camera IP address 192 168 1 168 PC IP address 192 168 2 100 To Change PC IP Address Control Panel Network Connections Local Area Connection Properties Internet Protocol TCP IP Properties Please make sure your IP camera and PC have th...

Page 22: ...o access remote monitoring is to double click on a selected IP camera in Camera Name list in AVer IPCam Utility Then the IE browser will open and connect to the IP camera Then please key in the default ID and Password both of which are admin ...

Page 23: ...stallation fails please check the security settings for the Internet Explorer browser 1 IE Tools Internet Options Security Tab Custom Level Security Settings Download unsigned ActiveX controls Select Enable or Prompt 2 IE Tools Internet Options Security Tab Custom Level Initialize and script ActiveX controls not marked as safe Select Enable or Prompt 1 2 3 4 ...

Page 24: ...18 5 When the following dialogue box appears click Yes ...

Page 25: ...et Explorer browser type the IP address of the IP camera in the address field It will show the following dialogue box Key in the ID and Password The default ID and Password are both admin Once connected to the IP camera the following program interface will appear 1 2 3 4 5 6 7 8 9 10 13 14 12 11 Name Function 1 System Event Status Information Set up IP camera s configuration 2 Login IP Show PC s I...

Page 26: ...aker so that PC side can hear sound from IP camera side Click this button again to mute this function Use the scroll bar to adjust the speaker volume It shows the current speaker volume s value 11 Language Select the browser interface language 12 Video screen Change the video screen display Display the actual video pixel size Display the video screen in compact size Display the video in full scree...

Page 27: ...irmware reset the configuration settings without having to change the user management and network settings reboot and restore all back to factory default settings 1 2 3 4 5 6 Name Function 1 Export Settings Upload to save all the configuration settings from the IP camera to the computer hard disk 2 Reboot Turn the IP camera off and on again 3 Factory default Set all the configuration settings back...

Page 28: ...k Browse Locate and select the file and click Open 3 Click Apply Wait till you see the massage Firmware Upgrade OK You may now click the Internet Explorer browser refresh button or press F5 The login page will appear 5 Import Download to replace the current settings with the configuration settings file from the computer hard disk to IP camera 6 System log Display the IP camera system event log ...

Page 29: ...he correct settings click Apply to apply the new settings 1 2 3 4 Name Function 1 Current Date Time Display the current date and time 2 Date Format Select the date display format 3 Time Zone Set the local time zone Check the box next to Enable Daylight Saving to enable and setup the start date and end date for daylight saving time ...

Page 30: ...tem User Management In this section only admins are authorized to create delete and edit the account in Account tab and configure the client connection settings in Connection tab System User Management IP camera supports two different user accounts Administrator Admin and Guest User User Type Access Rights Admin Can access all the configuration pages Guest User Can only access the preview and stat...

Page 31: ... the password in Confirm Then click Add Set User List Click edit to change the account password To delete the user account click Remove button Note 1 The password can t be empty otherwise user are not able to login successfully 2 Please don t use special symbols as user name such as ...

Page 32: ...fter completed all settings click Apply to save the configuration DHCP Using DHCP the IP camera will get all of the network parameters from the DHCP server automatically Static Please enter the IP address subnet mask gateway Primary DNS and Secondary DNS PPPoE Enter the Username Password and re enter the Password in Confirm Password for the ADSL connection And then click Apply to save the configur...

Page 33: ...ress Recipient Email Address Mail Server Mail Server Port Account Name and Password columns c Click Apply to save the configuration FTP Setting Used to send out the video to FTP server a Enter necessary information in FTP Server Account Name Password and Path columns b Port Select the FTP server port c If the user wants to create a new folder on the FTP server to save the video file select Yes und...

Page 34: ...etwork Setting DDNS The IP camera supports DDNS Dynamic DNS service a Select Enabled DDNS to enable DDNS function b Enter the Domain Name Account Name and Password that the user has registered on the DDNS service provider in the appropriate columns c Enter the IP refreshing time period in the Schedule Update column d Click Apply to save the configuration Note If you set the schedule update to occu...

Page 35: ... pair do not match a real user Error An option available only to credited users was specified Error Not in the form hostname domain org or domain com Error The hostname specified does not exist Error Not under the username specified Error Too many or no hosts specified in an update Error The hostname specified is blocked for update abuse Error DNS error encountered Error DNS Server Error Condition...

Page 36: ...n your PC Please follow the procedure to activate UPnP 1 Open the Control Panel from the Start Menu 2 Select Add Remove Programs 3 Select Add Remove Windows Components and open Networking Services section 4 Click Details and select UPnP to setup the service 5 The IP device icon will be added to My Network Places 6 User may double click the IP device icon to access IE browser UPnP Port Forwarding I...

Page 37: ...ting TCP connection uses RTSP Port 554 UDP connection uses RTP Start and End Port ONVIF select Enable or Disable Security Yes is required account and password to connect with this IP camera through ONVIF protocol No is not required account and password to connect RTSP Keepalive To keep connection until remote site disconnects it ...

Page 38: ...example The application is to get the multicast streaming in the LAN environment Basically the users operate VLC player and then you can get the multicast streaming from IP camera Please follow the steps to obtain the multicast streaming in the following steps Step 1 1 Implement VLC player please download from the Internet 2 Select tools preferences ...

Page 39: ...33 Step 2 Step 3 Select Media open network stream 3 Select force multicast RTP via TRSP 2 Select Demuxers and RTP RTSP 1 Select all ...

Page 40: ...34 Step 4 Input rtsp IPCAM Address RTSP Path The URL address should be the same as the RTSP path in Video Stream System Video Stream ...

Page 41: ...ice a If the received image is not from the required IP camera please adjust the value Change either IP Address or Port number b If the Multicast stream you use doesn t support RTSP Keepalive please select No ...

Page 42: ...then you can check the connection status properties and device position such as IP address of this IP Camera in the network map On computer s running Windows Vista or Windows 7 you can find LLTD through the path Start Control Panel Network and internet Network and Sharing Center Click See full map System Network Setting IPv6 Besides IPv4 there is IPv6 for users to set up IP address ...

Page 43: ...You can select the connection type Https means users cannot connect the camera via http protocol The Https path will be https IP address If you select Http Https both the Http and Https path can be used to access the camera Remove the existing setting Before setting a new request please remove old secure identification Select Http connection type and click Remove ...

Page 44: ...38 Created Request Set the secure identification and apply it There are two ways to set Certificate Install Signed Certificate or Create Self Signed Certificate ...

Page 45: ...ed simultaneously SNMPv1 and SNMPv2 The term Community name in SNMPv1 and SNMPv2c can be roughly regarded as key The person who has the community name has the authority to read or edit the information of IP camera via SNMP Check the box to enable SNMPv1 or SNMPv2c protocol and specify the community name for write read and write and read read only The user who uses read community name to access the...

Page 46: ...u set in the camera to get accessing SNMPv1 v2cTrap Trap is a mechanism that allows the managed device to send messages to the manager instead of waiting passively for polling from the manager Specify the trap event When those events happen the camera will send the ring message to the Trap Address which is usually the manager s IP address Trap Community means the community that can receive the tra...

Page 47: ...ddresses of them Take the picture above for example IP address192 168 50 151 161 is not allowed to connect to the camera but only 192 168 50 159 can access Note In the list allow condition must be ranked before deny condition For example if we exchange the sequence set Deny 192 168 50 151 192 168 50 161 for the first item and Allow 192 168 50 159 for the second item in the list the IP 192 168 50 1...

Page 48: ... 6 bit in the IP header for packet classification purpose The number 0 63 for Live Stream Event Alarm and Management represent the ratio that the bandwidth is divided For example if you set 5 10 and 20 for the three items then the bandwidth of the three items are 5 10 20 There is no difference between setting 0 0 0 or 63 63 63 because under these two setting the three items will get equal bandwidt...

Page 49: ... stamp and text title After completing the setting click Save to apply the new setting and Cancel to keep the new setting Please note it can t use Chinese words Time Stamp Mark Enable check box and select a position where date and time stamp text to display on video screen Customize Title Click Enabled can adjust the OSD contents which are including Alpha of text special characters are not allowed...

Page 50: ...unction is able to reduce the contrast in the view to avoid the dark zones resulting from over and under exposure Anti Fog Improve the image clarity on environments presenting high levels of fog or smoke Lens Distortion Correction Straight the curves in the borders of the image caused by the lens angles The available values are OFF 1 2 3 4 5 6 7 8 9 10 Adjust Brightness Contrast Hue Sharpness AGC ...

Page 51: ... level to get the best image quality IR Cut Filter Select the IR cut filter mode Color Mode Light Sensor Mode B W Mode Schedule Mode or DI Trigger Mode When you choose Light Sensor Mode the image will be turned to black and white at night in order to keep clear Current lux value is provided for reference Under Times Mode the switch time of Color Black and white is according to the given time You c...

Page 52: ...er time option and corresponding range Option Shutter Time Range sec Outdoor Selected number in Sense up 1 5 1 33000 1 5 1 10 1 33000 1 10 1 15 1 33000 1 15 1 30 1 33000 1 30 Indoor Selected number in Sense up 1 30 1 33000 1 30 1 50 1 33000 1 50 1 60 1 33000 1 60 1 100 1 33000 1 100 1 125 1 33000 1 125 1 250 1 33000 1 250 1 500 1 33000 1 500 1 1000 1 33000 1 1000 ...

Page 53: ...ivacy Mask For the security purpose there are three areas can be setup for privacy mask Click Area Area 1 Area 2 Area 3 Area 4 Area 5 button first and drag an area on the image screen Then click Save to save the setting ...

Page 54: ... Select the video format of TV Output depending on different models Corridor Mode Select camera Len s angel position 90 270 or none The following figures are displayed position view of camera lens in different angel degree Corridor mode None Image Position 0 degrees ...

Page 55: ...49 Image Position 90 degrees 270 degrees ...

Page 56: ...50 Corridor Mode 90 or 270 degrees Image Position 90 degrees 270 degrees 0 degrees 0 degrees ...

Page 57: ...or JPEG RTSP Path It s a URL address Advanced Mode Click Apply to save the configuration Resolution There are 5 resolutions to be chosen from 1920x1080 1280x960 1280x720 800x600 640x480 320x240 176x144 Profile Chose between Main and Baseline Rate Control There are CBR Constant Bit Rate and VBR Variable Bit Rate to use CBR 32Kbps 8Mbps the higher the CBR is the better the video quality is VBR 1 Low...

Page 58: ...52 Video Frame Rate The video refreshing rate per second GOP Size It means Group of Pictures Video Format H 264 or JPEG RTSP Path It s a URL address ...

Page 59: ...0 800x600 640x480 320x240 176x144 Profile Chose between Main and Baseline Quality There are 5 levels to adjust Best High Standard Medium and Low The higher the quality is the bigger the file size is Also not good for transmitting over the Internet Video Frame Rate The video refreshing rate per second Video Format H 264 or JPEG RTSP Path It s a URL address ...

Page 60: ...e Bit Rate to use CBR 32Kbps 8Mbps the higher the CBR is the better the video quality is VBR 1 Low 10 High Compression rate the higher the compression rate the better the picture quality is The balance between VBR and network bandwidth will affect picture quality Please carefully select the VBR rate to avoid picture breaking up or lagging Video Bitrate 32Kbps 1Mbps the higher the Video Bitrate is ...

Page 61: ...tream 3 Setting Open or Disable 3GPP Streaming RTSP Path It s a URL address Note To get the best mobile viewing quality please download AVeriViewer AndroidViewer from the Apple App store or Google Play iViewer takes video from Stream 1 or Stream 2 not from 3GPP streaming ...

Page 62: ...te site User can also send audio from remote site to IP camera s external speaker a IP camera to PC select Enable to start this function b In live video screen click button to start chatting Press again to mute Click button to turn on or off the speaker of PC c There are three audio codes G 711 64Kbps G 726 24Kbps G 726 32Kbps ...

Page 63: ...se Make sure to push microSD SDHC card into the slot completely Note 1 The oldest file will be deleted if the micro SD card is full 2 The use of the micro SD card will slightly affect the operation of the IP Camera such as affecting the frame rate of the video ...

Page 64: ...he video to some specific mail addresses transmit the video to remote ftp server trigger the relay and save video to local SD SDHC card To set up the motion area 1 click Area 1 button Using mouse to drag and draw the area The operation is the same for areas 2 and 3 The higher the sensitivity value is the more sensitive to trigger event ...

Page 65: ...Post Alarm record time is base on record time setting and IP camera built in Ram memory Limited by IP camera s built in Ram Memory When there is too much information or the video quality is set too high it will cause the recording frame to drop or decrease on post alarm recording time Network Connected When the network is down it will save the video to local SD SDHC card Note This function is only...

Page 66: ...tampering detection will be triggered and send snapshot or video to mail FTP Samba SD card or trigger the external alarm For example Before Tampering Detection Tampering Triggered Defocused Before Tampering Detection Tampering Triggered Lens Covered Before Tampering Detection Tampering Triggered Glare ...

Page 67: ... example The interval is set for 30 second the camera lens is covered during 10 40 sec At time point B the camera compares the view with time point A and sends an alarm when it founds that the lens is covered At time point C the camera compares the view with time point B and sends an alarm when it founds that the lens is uncovered ...

Page 68: ...and snapshot function will be recorded according to the schedule setup Press Apply to execute the setting Snapshot After enabling the snapshot function users can select the storage position of snapshot file the Interval time of snapshot and the reserved File Name of snapshot ...

Page 69: ...local SD SDHC card CAUTION Please connect to propriety relay box to reduce the risk of electric shock damage Input Setting Input 1 sensor This is to set the relay status while the sensor is not yet triggered Input 1 action Send the triggered video clips or photos to the selected method Subject This is the subject while sending files via e mail 1 Non Triggered 2 Triggered Sensor Device DI GND 5V Se...

Page 70: ...in Ground Active 0V Short the pin of ALM_IN and Ground pin DI DO RELAY OUTPUT MAX 50 mA DV 5V Ground G Status Information Click Apply button to save the configuration Networking Info Displays network information of the IP camera Product Info Server Name Assigns a name to the IP camera and the name shows on the IP Installer Also displays the related information of the IP camera Mark Status Bar to d...

Page 71: ...et 1 Real IP 2 PPPoE ADSL Modem 1 Real IP 2 PPPoE a Internet Access ADSL or Cable Modem b IP address More than one real IP c IP camera and PC connect to the internet d For fixed real IP set up the IP into IP camera and PC For dynamic IP start PPPoE ...

Page 72: ...g Virtual IP a Internet Access ADSL or Cable Modem b IP address one real IP c IP camera and PC connect to the internet d Device needed IP sharing e Use virtual IP set up port forwarding in IP sharing Please refer to Network Setting Other 1 UPnP Port Forwarding ...

Page 73: ...r side into GND on the terminal block as the picture below 3 Connect the power back to the camera It will take around 30 seconds to boot the camera 4 Remove the wire and plug in the Ethernet cable after the camera finishes booting 5 Re login the camera using the default IP http 192 168 1 168 and user name admin password admin ...

Page 74: ... to the manual of Factory Default setting description I recorded video file in H 264 file format but failed to playback on Media Player V 9 Default Windows Media Player doesn t have H 264 decoder so that you can t playback the file successfully Please install K Lite program in advance or install KMPlayer or VLC program to playback the video file You can search those free programs on Internet ...

Page 75: ...ompliant with microSD SDHC card and to ensure recording quality and please use memory cards as below MicroSD SDHC card Transcend SDHC class4 32GB Transcend SDHC class10 64GB SanDisk SDHC class4 32GB SanDisk SDHC class10 64GB ...

Page 76: ... is a category of all other ITE which satisfies the class A ITE limits but not the class B ITE limits Such equipment should not be restricted in its sale but the following warning shall be included in the instructions for use Warning This is a class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures Europea...

Page 77: ...ident abuse misuse neglect fire water lightning or other acts of nature commercial or industrial use unauthorized product modification or failure to follow instructions included with the Product b misapplication of service by someone other than the manufacturer s representative c any shipment damages such claims must be made with the carrier or d any other causes that do not relate to a Product de...

Page 78: ...ty or the use or performance of any product whether based on contract or tort including negligence or any other legal theory even if aver has advised of the possibility of such damages AVer s total aggregate liability for damages of any nature regardless of form of action shall in no event exceed the amount paid by you to aver for the specific product upon which liability is based Governing Law an...

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AVer FB2026, User Manual

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