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AVer CAM520 Pro2 User Manual Download Page 4

 

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Contact Information 

Global 

AVer Information Inc. 

https://www.aver.com 

8F, No.157, Da-An Rd., 
Tucheng Dist.,   
New Taipei City 23673, 
Taiwan 
Tel: +886 (2) 2269 8535 

USA 

AVer Information Inc. 

https://www.averusa.com

 

668 Mission Ct., 
Fremont, CA 94539 
Tel: +1 (408) 263 3828 
Toll-free: +1 (877) 528 7824 
Technical support: 

[email protected]

 

European Headquarters   

AVer Information Europe B.V. 

https://www.avereurope.com

 

Westblaak 140, 3012KM, 
Rotterdam, Netherlands 
Tel: +31 (0) 10 7600 550 
Technical support: 

[email protected]

 

 

 

 

Summary of Contents for CAM520 Pro2

Page 1: ...CAM520 Pro2 User Manual ...

Page 2: ... class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures This Class A digital apparatus complies with Canadian ICES 003 DISCLAIMER No warranty or representation either expressed or implied is made with respect to the contents of this documentation its quality performance merchantability or fitness for a pa...

Page 3: ...t grab the lens or lens holder to move the camera Remote Control Battery Safety Information Store batteries in a cool and dry place Do not throw away used batteries in the trash Properly dispose of used batteries through specially approved disposal methods Remove the batteries if they are not in use for long periods of time Battery leakage and corrosion can damage the remote control Dispose of bat...

Page 4: ...upport European Headquarters https www avereurope com technical support Contact Information Global AVer Information Inc https www aver com 8F No 157 Da An Rd Tucheng Dist New Taipei City 23673 Taiwan Tel 886 2 2269 8535 USA AVer Information Inc https www averusa com 668 Mission Ct Fremont CA 94539 Tel 1 408 263 3828 Toll free 1 877 528 7824 Technical support support usa aver com European Headquart...

Page 5: ...t Angle 6 Installation 7 Device Connection 7 Power Connection 8 RS232 Connection 9 Wall Mount Installation 15 Ceiling Mount Installation Optional 18 Secure the Cables 21 Operating the Camera 22 Make a Video Call 22 Make a Connection through the Browser 22 Web Settings 26 First Time Login 26 ...

Page 6: ...ition 30 Camera Settings 31 Tracking Mode 32 Framing Speed 34 Smart Frame Preset Point 35 Auto Focus 36 Camera Focus 37 Home Position 37 Sleep Position 38 Sleep Timer 38 On Screen Menu 39 Camera Binding 39 Save Preset 40 Image Settings 41 Image Flip 41 Image Mirror 41 True WDR 42 ...

Page 7: ... 43 Brightness 44 Saturation 45 RS232 Setting 46 Video Format Settings 47 H 264 Profile 47 IP Stream Resolution 48 Frame Rate 49 Bit Rate 49 RTSP 50 RTMP 52 Network Settings 53 DHCP 53 Static IP 53 System Settings 54 Language 54 Firmware Update 55 ...

Page 8: ...Change Password 58 SSL Certificate 59 Date Format 60 Time Format 60 Time Correction Mode 61 Information 63 PTZApp 2 64 Install PTZApp 2 64 Use PTZApp 2 with USB Devices 64 Use PTZApp 2 with a Virtual Stream 73 EZLive 75 Use AVer EZLive 75 ...

Page 9: ...e A Cable 5m Mini DIN9 to Mini DIN8 RS232 Adapter Cable QR Code Card L Mount Brackets Screws for Mount M4 x8mm x2 1 4 20 L 7 5mm x2 Drilling Paper P N 303AU340 AGR 46 00 1 81 51 00 2 01 Ø5 50 Ø0 22 The power plug will vary depending on the standard power outlet of the country where it is sold ...

Page 10: ... 2 3 4 5 6 7 1 Status LED 4 RS232 In Out Port 7 Kensington Lock 2 IR Sensor 5 DC 12V Power Plug 3 USB 3 1 Type B Port 6 PoE Port Power over Ethernet PoE compatible with IEEE 802 3AT and 802 3AF Please use CAT 5e FTP cable not included ...

Page 11: ...ss camera 1 on your remote again 2 Camera Directional Control Use the directional buttons on the remote to control the direction of the camera Press the directional button to move the camera or press and hold to continuously pan or tilt 3 SmartFrame One click automatic FOV adjustment to fit all participants Press for 1 second to switch the SmartFrame function among Manual Framing Auto Framing Pres...

Page 12: ...om 6 Preset The Preset button on the remote serves 2 functions To Save a Preset Move camera to desired position Press and hold the preset button until you receive the save message on the screen Select preset position button 0 9 to store the current camera position Repeat steps if needed To Load a Preset Press the preset button and preset position button 0 9 to load a saved camera position Repeat s...

Page 13: ... it up press the button for 1 second again or press direction button It s not workable while USB streaming is on 8 Brightness Decrease the brightness 9 Call Answer Answer a call or start a call 10 Enter To confirm selection Not supported for CAM520 Pro2 11 Mute Un mute Speakerphone Mute Un mute the speakerphone Not supported for CAM520 Pro2 12 Volume Up Down Adjust volume up or down Not supported ...

Page 14: ...6 Pan and Tilt Angle 170 170 90 30 ...

Page 15: ...ll run your video application Zoom Microsoft Teams Skype for Business Skype Google Meet Intel Unite RingCentral BlueJeans V Cube LiveOn CyberLink U Meeting TrueConf Adobe Connect Cisco WebEx Fuze GoToMeeting Microsoft Lync Vidyo vMix WebRTC Wirecast XSplit etc Select CAM520 Pro2 as your video device Notes Use the USB 2 0 cable included in the package CAM520 Pro2 has the USB 3 1 port which is USB 2...

Page 16: ...ply can be plugged into the wall outlet or drawn from PoE switch Ethernet Wall outlet Power cord PoE Switch PoE Switch Ethernet cable Not included Note To ensure stability of IP video streaming please use CAT 5e FTP cable not included ...

Page 17: ...PIN I O Type Signal Description VISCA IN 1 Output DTR Data Terminal Ready 2 Input DSR Data Set Ready 3 Output TXD Transmit Data 6 Input RXD Receiver Data VISCA OUT 7 Output DTR Data Terminal Ready 4 Input DSR Data Set Ready 8 Output TXD Transmit Data 9 Input RXD Receiver Data 5 Not connect ...

Page 18: ...e AVer RS232 adapter cable please refer to the pin connection shown below Camera controller or Mini DIN9 to DB9 Cable Camera Mini DIN9 Camera controller or PC DB9 1 DTR IN 1 DCD 2 DSR IN 2 RXD 3 TXD IN 3 TXD 6 RXD IN 4 DTR 7 DTR OUT 5 GND 4 DSR OUT 6 DSR 8 TXD OUT 7 RTS 9 RXD OUT 8 CTX 9 RI ...

Page 19: ...Camera controller RS232 mini DIN9 to mini DIN8 cable or Mini DIN8 to DB9 cable Camera controller or PC DB9 Camera Mini DIN8 1 DCD 1 DTR IN 2 RXD 2 DSR IN 3 TXD 3 TXD IN 4 DTR 4 GND IN 5 GND 5 RXD IN 6 DSR 6 GND IN 7 RTS 8 CTX 1 DTR OUT 9 RI 2 DSR OUT 3 TXD OUT 4 GND OUT 5 RXD OUT 6 GND OUT ...

Page 20: ...ional item RS232 mini DIN9 to mini DIN8 Cable Pin Definition Connect to AVer camera Connect to next camera Connect to camera controller or PC Mini DIN8 IN Mini DIN8 OUT Mini DIN9 Mini DIN8 Pin Definition No Pin 1 DTR 2 DSR 3 TXD 4 GND 5 RXD 6 GND 7 NC 8 NC ...

Page 21: ...n shown below for cascading cameras Total can connect up to 7 cameras 1 2 7 Mini DIN9 Cable Mini DIN9 Cable Mini DIN9 Cable Camera 1 Mini DIN9 Camera 2 Mini DIN9 1 DTR IN 1 DTR IN 2 DSR IN 2 DSR IN 3 TXD IN 3 TXD IN 6 RXD IN 6 RXD IN 7 DTR OUT 7 DTR OUT 4 DSR OUT 4 DSR OUT 8 TXD OUT 8 TXD OUT 9 RXD OUT 9 RXD OUT SHIELD SHIELD ...

Page 22: ...pter cable again to connect to next camera VISCA out Female VISCA in Female VISCA out Female Camera controller 1 2 7 RS232 mini DIN9 to mini DIN8 cable Mini DIN8 cable Male VISCA in Female VISCA out Female Mini DIN8 cable Male RS232 mini DIN9 to mini DIN8 cable RS232 mini DIN9 to mini DIN8 cable Camera 1 Mini DIN8 Camera 2 Mini DIN8 1 DTR IN 1 DTR IN 2 DSR IN 2 DST IN 3 TXD IN 3 TXD IN 4 GND IN 4 ...

Page 23: ...the wall where the user wants to mount the camera P N 303AU340 AGR 46 00 1 81 51 00 2 01 Ø5 50 Ø0 22 2 Use the screws not included to secure the L mount bracket A on the wall Screw For Cement wall M4 x20mm self tapping screws x4 Plastic conical anchor For Wooden wall M4 x20mm self tapping screws x4 ...

Page 24: ... Screw size M4 x8mm x2 B A 4 After assembling the L mount brackets use the screws not included to secure the lower part of L mount brackets on the wall Screw For Cement wall M4 x20mm self tapping screws x2 Plastic conical anchor For Wooden wall M4 x20mm self tapping screws x2 ...

Page 25: ...ables through the hole on the L mount bracket and connect the cables to corresponding connection ports 6 Use the remaining screws included in package to secure the camera on the L mount bracket Screw 1 4 20 L 7 5mm x2 ...

Page 26: ...18 Ceiling Mount Installation Optional 1 Install the provided screw underneath the camera but do not tighten 2 Turn the camera to right side ...

Page 27: ...19 3 Pass cables through A or B hole first Connect cables with camera 4 Turn the camera to face the front side Install the second screw and tighten both screws ...

Page 28: ...20 5 Find suitable screws to fix the camera mount to the ceiling ...

Page 29: ...S232 cables have a screw on the cable for securing cable on the camera Install the cable first and tighten the screw to secure the cable Note Make sure the cable is well connected to the connector on the camera before securing the cable ...

Page 30: ...y conference camera The system requires no special drivers but we do recommend installing the PTZApp 2 for a better user experience For information on how to install and use the PTZApp 2 refer to the PTZApp 2 section in this user manual Make a Connection through the Browser CAM520 Pro2 has an Ethernet port for IP streaming and allows administrators to remotely control and set up the camera via an ...

Page 31: ...e password default password is aver4321 User will be asked to set a new account and password Please enter PTZApp2 to reset password back to default while password is forgotten 5 After editing IP address user can access web settings of the camera with only Ethernet cable connection Unplug the USB cable ...

Page 32: ...le devices will be listed on the screen 4 Select a camera from the list The corresponding fields of IP address will display 5 To change the IP address of camera user can select DHCP or Static IP The DHCP should get the IP address from local dynamic IP sever The static IP user can enter the specific IP address Click Apply to apply the setting to the camera The password is required default password ...

Page 33: ...25 ...

Page 34: ...he camera for detail settings First Time Login To find the IP address of the camera please refer to Make a connection through the Browser section 1 Open the browser on your laptop PC and enter the IP address of the camera 2 Enter the password at login screen The default password is aver4321 3 The main web screen is displayed ...

Page 35: ...out when there is a second login If the web page is idle without any request for more than 4 hours user will be log out 2 The resolution of live screen is 480p 5fps Functions list Preset selection Preset position name column Live screen Preset setups directional buttons manual SmartFrame button and zoom in out Logout the Web interface One Shot focus ...

Page 36: ... mouse to scroll up or down and click the preset number frame 0 9 2 Use and zoom in out buttons to adjust the camera screen view to desired position 3 Select Set Preset button to save the preset The system will capture the preset screen view and display in preset number frame ...

Page 37: ...29 4 Select icon to edit name of preset frame Click other Web interface to save the name edited 5 To set another preset repeat the above steps Enter name of preset positon ...

Page 38: ...30 Select the Preset Position Preset positions need to be set Use mouse to scroll up or down to select the preset Select the preset user wants The live screen will move to the preset screen view ...

Page 39: ...e view while doing any settings IP icon shows the IP address of the camera Press the icon to show the time interval of enabling the live streaming of the camera Press X button to turn off live view Press the icon to show people count number Live screen preview ...

Page 40: ...pants are in frame the camera will keep the image stable by not completing any action until subjects move in or out of the screen When a participant touch the sides of the screen it will trigger the camera and automatically track detect and frame all the participants again Preset Framing Set up preset points in advance Only for Preset points 1 9 Preset 0 is for home position This is designed for r...

Page 41: ...s to ensure smooth transition please set up zones with overlapping presets If the preset zones do not overlap and when the last person leave the preset area camera will zoom out to wide to find people and frame them again If more than 2 presets areas are touched by 2 persons camera will go to preset 1 The priority is preset 1 preset2 preset 3 preset 9 Note CAM520 Pro2 frames people in masks or any...

Page 42: ...et framing mode camera will automatically frame people if they stand still without moving for 1 5 seconds Slow Speed camera starts to frame people if they don t move for 5 seconds Middle Speed camera starts to frame people if they don t move for 3 seconds High Speed camera starts to frame people if they don t move for 1 second ...

Page 43: ...Camera Smart Frame Preset Point Default Center of the screen or Preset0 Preset9 The default is the central of the image screen Choose a preset point so that camera can detect participants from the wide view of the assigned preset area direction ...

Page 44: ...st select Setting Camera Camera Focus Auto Select Setting Camera Auto Focus PTZ or Continuous PTZ Click the button such as pan tilt or zoom in out to adjust focus once Continuous The camera will adjust the focus when the objects have moved ...

Page 45: ...al Auto Camera adjusts focus automatically Manual You can adjust the camera focus by moving the control bar below Home Position Every time when powering on the camera it will turn to this position Select Setting Camera Home Position Last Operation Position Factory Center Position or Preset 0 ...

Page 46: ...timer to enable sleep mode Select Setting Camera Sleep Position Factory Downside Position or Preset 9 Sleep Timer Set the camera idle time to enter sleep mode Select Setting Camera Sleep Timer Off 10 sec 5 min 10 min or 20 min Please notice that whenever there is USB streaming or RTSP RTMP streaming the camera won t enter sleep mode ...

Page 47: ...to framing on the bottom of the screen If you don t want to see the words please select Off Select Setting Camera On Screen Menu Off On or Load Preset Off Camera Binding With multiple cameras connection users can set each camera to buttons 1 to 3 on the remote control Select Setting Camera Camera Binding Camera1 Camera2 or Camera3 ...

Page 48: ...pplicable IT personnel can limit end user access to change preset points by locking save preset function and switching this function off When off user can t save preset points via IR remote Hot key VISCA and webpage Select Setting Camera Save Preset Off or On ...

Page 49: ...Image Flip If the CAM520 Pro2 is installed in the upside down position please enable the Flip Select Setting Image Image Flip Off or On Image Mirror To mirror the camera image Select Setting Image Image Mirror Off or On ...

Page 50: ...ting Image True WDR Off or On The frame rate will be limited to 30fps while WDR is on If user enables this function in a normal light condition the image will become over exposure and encounter image blur Frequency Select the frequency of the camera Select Setting Image Frequency 50 HZ or 60 HZ ...

Page 51: ...ite balance setting for various light conditions or color temperature Select Setting Image White Balance Auto or Manual Noise Reduction To reduce the noise from the signal Select Setting Image Noise Reduction Off Low Middle or High ...

Page 52: ...44 Brightness Adjust the value of brightness Select Setting Image Brightness 1 9 Sharpness Adjust the value of sharpness Select Setting Image Sharpness Off Low Middle or High ...

Page 53: ...uration Adjust the value of saturation Select Setting Image Saturation 1 9 Low Light Compensation Select Setting Image Low Light Compensation Off or On Please notice that the frame rate will drop to 10 15 fps ...

Page 54: ...46 RS232 Setting When CAM520 Pro2 connects with PTZ camera controller through the RS232 port please setup ADDR Baud Rate Protocol and Visca Over IP settings Select Setting RS232 ...

Page 55: ...47 Video Format Settings H 264 Profile While in live broadcasting user can choose preferable profile to get best streaming quality Select Video Format H 264 Profile Baseline Profile or High Profile ...

Page 56: ...ion only not for adjusting USB video stream 1080P 720P 480P or 360P Please notice that if USB streaming VC software side is already in use at 1080p 30fps the IP streaming resolution RTSP will be limited to 720p 30fps It s better to disconnect USB streaming while having RTSP RTMP IP streaming to ensure the video transmission quality ...

Page 57: ...at Frame Rate 60 FPS 30 FPS or 15 FPS Bit Rate Set up the bit rate value Select Video Format Bit Rate Auto 512 Kbps 1 Mbps 2 Mbps 4 Mbps 8 Mbps 16 Mbps or 32 Mbps For Facebook live broadcasting it s suggested to choose less than 4Mbps to ensure smooth streaming ...

Page 58: ...50 RTSP To use RTSP player connecting to the camera please enter the RTSP URL which displays on the web in your application such as VLC PotPlayer or Quick Time Select On to enable RTSP function ...

Page 59: ...51 Change RTSP Password 1 Select Video Format RTSP Set RTSP Access Password 2 Enter the new password 3 Select Change to save the new password ...

Page 60: ...YouTube Select Video Format RTMP 1 Locate the RTMP server URL and stream key from the broadcasting platform and enter in Server URL and Stream Key fields 2 Select Start to begin uploading the live video of the camera to the broadcasting platform 3 Select Stop to stop uploading the video ...

Page 61: ...function Select Network DHCP Off or On Static IP Assign a fixed IP address to the camera Please turn off the DHCP function 1 Select Network Static IP 2 Click pencil icon and enter the IP Address Gateway NetMask and DNS in the corresponding fields ...

Page 62: ...54 System Settings Language Select the language of the system Select System Language English Traditional Chinese or Japanese ...

Page 63: ... firmware version from AVer server and request to update Manual Update To update the firmware from specific location After updating the camera will reboot and the connection will be lost Please wait for few minutes and always keep the power cable connected If unplugging the power during this process it will cause damage of the device ...

Page 64: ... 2 User can choose to keep current IP address or back to default 3 Select Continue to reset back to factory default Note When factory default is activated the password of Webpage login will not be set to default For security concerns to reset password of webpage access please download PTZApp 2 to reset it ...

Page 65: ...57 Camera Reboot Restart the camera manually 1 Select System Camera Reboot Reboot 2 Select Continue to reboot the camera ...

Page 66: ... System Change Password Change WEB Access Password 2 Enter the old account and password Select Continue 3 Enter the new account and password Select Continue to save the new setting 4 If users forget the password and want to revert back to the default password please use PTZApp 2 to reset it ...

Page 67: ...59 SSL Certificate Import the SSL certificate from specific location 1 Select System SSL Certificate Import 2 Select the type by clicking 3 Direct the file location 4 Select Import ...

Page 68: ...60 Date Format Select the date format Select System Date Format yyyy mm dd mm dd yyyy or dd mm yyyy Time Format Set up the time format Select System Time Format 24 Hour or 12 Hour ...

Page 69: ...set by NTP server on the network Click the pencil icon of NTP Server and enter the IP address of NTP server Select the Time Zone Select NTP Update to save setting Select Activate to start auto time adjustment Note Our default NTP server is located in the USA If this does not work in your country please manually key in the desired NTP server ...

Page 70: ...62 Manual User can set up time manually Click the pencil icon and enter the Year Month Day Hour and Minute Select Confirm to save the settings ...

Page 71: ...63 Information Display the information of Model Name Firmware Version Serial Number IP Address and MAC Address Select System Information ...

Page 72: ...ick on the file and follow the on screen instructions to complete the installation After installing the PTZApp 2 double click on the PTZApp 2 icon to run the application Use PTZApp 2 with USB Devices 1 Run your video application and make a video call 2 During your video call you can use the PTZApp 2 to pan tilt and zoom the camera in out and enable disable the true WDR brightness and sharpness fea...

Page 73: ...65 5 Set up IP address The camera default IP address is 192 168 1 168 Click pencil icon to edit IP address 6 Click the setting icon to change Language Hotkey Control and Software Version ...

Page 74: ...confirm the selection Hotkey Control User can control the camera by using keyboard This is a general list for all AVer USB Cameras Backlight control equals to WDR function in CAM520 Pro2 Software Version Get current PTZApp 2 s version number and do auto update here ...

Page 75: ...67 7 Information Click the drop down triangle icon to review the information of camera To minimize the information click the triangle or the bottom area of the information icon ...

Page 76: ...dress is displayed as well Click the X icon to close the camera live view If the live video did not appear please check the camera and the laptop PC connection to make sure all are correct and well connected The resolution of this small live view is 640x480 resolutions ...

Page 77: ...ull screen mode Click icon and video screen will switch to full screen mode In full screen mode user can use direction panel to control camera direction Click icon to go back to normal screen view The resolution of full screen mode is 1080p ...

Page 78: ...l Click the icon to show people count number and stream interval Click the or icon to hide the stream interval Control Panel To control the camera direction zoom in and out and to enable disable the Smart Framing during your video call ...

Page 79: ...of operations are the same as web page refer to Setup the Preset section pages 28 29 for detailed setup Setting To setup parameters of the camera Since most of operations are the same as web page refer to Camera Settings section pages 31 39 for detailed setup System To setup system Since most of operations are the same as web page refer to System Settings section pages 53 62 for detailed setup ...

Page 80: ...10 PTZApp 2 Quit Restore To quit the application right click the icon on the system tray and select Quit If you can t launch PTZApp 2 right after installation please right click the icon and choose Restore ...

Page 81: ...y Ethernet connection and get rid of USB cable connection Make sure the camera is connected with Ethernet and under the same subnetwork as the meeting room PC e g NUC 1 Launch PTZApp2 on a PC and click Virtual Stream 2 When the camera card appears click Start to enable the Virtual Stream function ...

Page 82: ...ose AVer USB VCam as the video source to start collaborating 5 While using the Virtual Stream function you cannot change any camera settings To pan tilt or zoom in out the camera use a remote control or VISCA control 6 Click Stop and Home to stop using this function Notes 1 This technology only transmits video not audio sources 2 Video latency may vary depending on CPU power i5 or higher is recomm...

Page 83: ...ve During a video call EZLive can help user to do 1 Camera ePTZ 2 Volume control for the speaker connected 3 Capture camera s still images 4 Record video 5 Live stream to Youtube Livehouse in USTREAM etc 6 Camera Zoom in out 7 Capture PC screen shot 8 Record PC screen video 9 Set up livestream 10 Open file management to retrieve photos and video files 11 Livestream setting 12 Drawing tool 3 2 4 5 ...

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