Avaya programming and use, Installation And Use Manual, Page: 404 / 468

PARTNER
®
Advanced Communications System Installation, Programming, and Use
Other Telephone Problems
11-14
Possible Cause 5: Not enough lines are assigned to the pool to support usage.
What to do: Check Pool Line Assignment (#207) to see if an appropriate number of lines are
assigned to the pool.
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If an appropriate number of lines are not assigned, you may need to add more lines.
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If an appropriate number of lines are assigned, go to Possible Cause 6.
Possible Cause 6: One or more local telephone company lines in the pool are faulty.
What to do: At extension 10, try to access each individual line assigned to the pool.
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If the lines accessed from individual line buttons on extension 10 are still faulty, refer to
Possible Cause 7 in “Other Problems with Telephones: Trouble Making Outside Calls.”
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If the problem remains, call the helpline number listed on the front, inside cover.
Calls Are Answered Automatically
1 1
A call rings once, then disappears as if it were answered.
Possible Cause 1: Automatic System Answer or Direct Extension Dial is turned on.
What to do: Check to see if Automatic System Answer or Direct Extension Dial is turned on.
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If Automatic System Answer or Direct Extension Dial is turned on, turn it off by pressing
the programmed button at extension 10.
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If Automatic System Answer or Direct Extension Dial is not turned on, go to Possible
Cause 2.
Possible Cause 2: An auxiliary device answers when it should not (this could occur with a fax
machine, voice messaging system, answering machine, or modem).
What to do: Be sure the device is set to answer correctly. If the device answers before it should,
adjust it to answer on a later ring. If the device should not answer calls at all, turn off its auto-
answer feature. Refer to the device’s user manual.
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For every auxiliary device connected to your system, either set the device itself to answer on a
later ring (when the Line Ringing for the device’s extension is set to Immediate Ring) or set
the extension’s Line Ringing to Delayed Ring. For a voice messaging system, check all of the
settings associated with it. Refer to the documentation with your voice messaging system for
complete details. If the auxiliary device no longer answers calls automatically, the problem is
solved.
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If the problem remains, call the helpline number listed on the front, inside cover.