Avaya programming and use, Installation And Use Manual, Page: 350 / 468

PARTNER
®
Advanced Communications System Installation, Programming, and Use
Station Message Detail Recording (SMDR)
9-34
2. Set Line Ringing for line A at extension X and for line B at extension Y to No Ring.
3. Assign a Night Service Button (#503) at extension 10.
4. Assign extensions X and Y to the Night Service Group (#504).
Station Message Detail Recording (SMDR)
9
The Station Message Detail Recording (SMDR) is a call reporting feature that provides records
of call activity. Call reporting information allows you to:
■
Detect any unauthorized calls.
■
Bill clients or projects.
■
Bill back by department.
■
Reduce telephone costs by identifying the need to change telecommunications services (like
adding a WATS line for calls to a particular area code).
■
Print Caller ID information.
Call information is recorded after each call is completed. For outgoing calls, the system records
information for each call that lasts more than 10 seconds. The timing begins when you lift the
handset or press
S
to access an outside line. For calls on T1 lines, the timer is reset when the
call is answered. For incoming calls, the timing begins when the call is answered. Timing stops
when the call is disconnected.
The system sends the information through a 1200-baud serial interface to either a serial printer or
a call accounting device. The device connects directly to the SMDR jack on the processor module.
Considerations
9
■
Display Language (#303)—specifies the language used for display messages. The call
report header is printed in the same language as that specified for extension 10.
■
System Date (#101) and System Time (#103)—set correctly to ensure accurate call reports.
■
If a report cannot print because the printer is jammed or out of paper, the system stores up to
45 records in its memory until they can be printed. Additional calls are not recorded.
■
Before including the Talk field on call reports or changing the output format to 24 digits, check
the documentation shipped with the call accounting device to verify that these options are
supported.
Make sure extension X and Y are not assigned as Call Waiting (#316) extensions,
Pickup Group Extensions (#501), Calling Group Extensions (#502), or Hunt
Group Extensions (#505).