Avaya programming and use, Installation And Use Manual, Page: 280 / 468

PARTNER
®
Advanced Communications System Installation, Programming, and Use
Group Hunting—Ring/Voice Signal (I77G/I*77G)
8-42
Group Hunting—Ring/Voice Signal
(I77G/I*77G)
8
Use this feature to distribute call volume among extensions in a group, to off-load call activity from
a single user. When an intercom or transferred call is placed to a Hunt Group (where G is a Hunt
Group number from 1–8), the system rings or voice-signals the first available extension in the
group, passing over busy extensions (or those with Do Not Disturb on) in a circular hunt. If a
ringing call is not answered within three rings, the call moves to the next available extension, and
so on, until the call is answered or the caller hangs up.
For a voice-signaled call, only the first available extension is signaled; if that extension does not
answer, the call does not keep hunting. After an extension receives a Hunt Group call, the next
call to the Hunt Group will not ring or voice-signal that extension first unless all other extensions in
the group are busy or do not answer.
The system supports up to eight Hunt Groups; however, Hunt Group 7 is used exclusively for the
voice messaging system and Hunt Group 8 is used exclusively for fax machines.
Considerations
8
■
Extensions can be in more than one Hunt Group.
■
Outside calls can be answered and transferred to a Hunt Group. The voice messaging
system and the auto attendant also can transfer calls to a Hunt Group.
■
Calls cannot be transferred to a Hunt Group if all extensions in that group are busy.
■
If only one extension in a Hunt Group is available and that extension does not answer an
incoming call, the call returns to the extension that transferred the call (or to that extension’s
transfer return extension) after the programmed amount of Transfer Return Rings.
■
You can program a Group Hunting button on a system telephone to ring or voice signal a
Hunt Group with one touch.
■
If you have a voice messaging system, you can program Hunt Group 7 (
i777
) on a
button to retrieve messages with one touch.
■
Use Do Not Disturb if you are assigned to a Hunt Group and you leave your desk. A call to
your extension will then move directly to the next available extension in the group.
■
Hunt Group calls are not eligible for Call Coverage or VMS Cover.
■
When using PARTNER MAIL Release 3 or later, a call to a busy Hunt Group can be sent to a
Hunt Group mailbox.