Avaya programming and use, Installation And Use Manual, Page: 223 / 468

Operator Features
Direct Extension Dial Features
7-11
■
You can set SMDR Talk Time (#611) to Active to include the Talk field on call reports. For an
incoming outside call answered by Direct Extension Dial, this field shows the call duration
minus the time the greeting played and the caller waited for someone to answer the call.
Programming
7
To identify the lines on which outside calls should be answered for Direct Extension Dial:
1. Press
f00ss#205
.
2. Enter the desired two-digit system line number.
3. To assign or unassign Direct Extension Dial, press
D
until the appropriate value
appears:
■
1 = Assigned
■
2 = Not Assigned (the factory setting)
4. To specify another line, press
n
or
p
until the line number appears on the display,
then repeat Step 3.
5. Repeat Steps 3 and 4 for all desired lines.
6. Select another procedure, or exit programming mode.
Direct Extension Dial Button (#113)
7
Use this feature to program a button to turn Direct Extension Dial (DXD) on and off. Direct
Extension Dial permits an outside caller to dial an extension or Hunt Group directly, without the
aid of the operator. With Release 3.0 or later, DXD calls also can be transferred directly into a
Calling Group. It is ideal for outside callers who frequently talk with specific employees or service
groups and know the extension number they are trying to reach. When an outside call rings on a
line programmed with Direct Extension Dial, the system picks it up after a specified number of
rings and plays a short message prompting the caller to dial the digits of the designated extension,
Hunt Group, or Calling Group.
Considerations
7
■
This feature is available only on the system telephone at extension 10.
■
Use only one automated answering option for incoming calls (either this feature, the
Automated Attendant Service of the voice messaging system, or a PARTNER Attendant).
■
This feature can handle three outside calls simultaneously.
■
If you have lines programmed for Direct Extension Dial and Automatic System Answer,
Direct Extension Dial answers the call first.
■
A Direct Extension Dial Button must be programmed on a button with lights on the system
display telephone at extension 10. (This feature is not supported on a button without lights.)
■
Do not use Direct Extension Dial in places where Hold Disconnect Time (#203) is not
recognized, because if a caller hangs up after Direct Extension Dial answers, the line
appears to be busy.