Avaya programming and use, Installation And Use Manual, Page: 201 / 468

Using the Telephones
Handling Calls
6-23
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If you are using the system behind a PBX or Centrex system, the PBX or Centrex system may
include a call hold feature that lets you place a call on hold and place another call on the same
line. For more information, see the documentation for your PBX or Centrex system. (When
your Centrex or PBX documentation tells you to use a switchhook flash, use the Recall
feature instead.)
■
Hold acts differently on feature telephones (single-line telephones with feature buttons). When
you press a
h
button on a feature telephone, the call is held at the telephone itself. This
means other telephones in the system cannot see that the call is on hold (it appears as a busy
line). Also, callers on hold at a feature telephone do not hear the system’s Music-On-Hold.
■
You can use Exclusive Hold (F02) to put calls on hold that can be retrieved only from your
own extension. (Placing a call on Exclusive Hold also prevents other users from accessing
Caller ID information for the held call.)
■
If you put a call on a line in a pool on hold and another user picks up that call, the call no
longer is available to you. To ensure that no on else can retrieve your held call on a pooled
line, use Exclusive Hold (F02).
■
Use Call Park to put a call on a special type of hold so it can be picked up from any telephone
in the system. This type of hold typically is used for pooled extensions in Hybrid mode
because it allows the user to retrieve a call without having to know which line the call is on.
■
Callers on hold hear Music-On-Hold (#602) only if it is active and an audio source is
connected to the processor module.
■
Single-line telephone users can put a call on hold to retrieve a second call provided Call
Waiting (#316) is programmed for their extensions.
Using Hold on a System Telephone
6
Follow these instructions to place and retrieve a call on hold on a system telephone:
■
To place a call on hold on a system telephone, press
h
.
The green light next to the
i
, line, or pool button winks.
■
To retrieve a call that you put on hold:
1. Press
i
, line, or pool button next to the winking green light.
2. If the handset is in the cradle, lift it up or press
S
.
You are reconnected to the held call. The green light next to the line or pool button changes to
on steady.
■
To retrieve a call that a person at another extension put on hold, press the button next to the
winking red light (or press
i68
and the two-digit line number).