Avaya programming and use, Installation And Use Manual, Page: 199 / 468

Using the Telephones
Handling Calls
6-21
Answering a Call on a System Telephone
You can answer a call on any line or pool that is ringing, or select a specific line or pool if more
than one is ringing:
■
When the telephone is ringing, lift the handset.
You are connected to the incoming call. If more than one line or pool is ringing, you are
connected to the line or pool that has been ringing for the longest time. If the call is an
intercom call and you have a display telephone, the caller’s extension number, and name if
programmed, appear on your display until you pick up the handset or press
S
.
■
To answer a call on a specific line, pool, or
i
button:
1. Press line, pool, or
i
button for the line you want to answer.
2. Lift the handset or press
S
.
You are connected to the call.
■
To answer a call when you are already on a call:
1. Press
h
.
The call you are on is placed on hold.
2. Press the button for the new call.
You are connected to the new call.
3. To return to the first call, put the second call on hold; then press line, pool, or
i
button for the first call.
■
To answer a voice-signaled call (your telephone beeps and you hear the caller’s voice):
— If the microphone is on, you can speak after the beep.
— If the microphone is not on, press
!
or lift the handset.
■
To respond to a Voice Interrupt On Busy call (you hear two beeps and the originator’s
voice—be aware that the third party to whom you are speaking probably also hears the two
beeps and the faint sound of the originator’s voice):
1. Ask the party with whom you are speaking to hold, but do not put the call on hold.
2. Press the Voice Interrupt On Busy Talk-Back button.
The green light next to the Voice Interrupt On Busy Talk-Back button turns on. Voice
Interrupt On Busy Talk-Back is activated.
3. Respond to the originator of the voice interrupt on busy call.
The third party with whom you were originally speaking does not hear your response, but
you can hear that third party.
4. Press the Voice Interrupt On Busy Talk-Back button again (whether or not the originator
has hung up) to resume the conversation with the third party.
The green light next to the Voice Interrupt On Busy Talk-Back button turns off. Voice
Interrupt On Busy Talk-Back is deactivated. The originator hears two beeps if he or she
did not hang up previously.