Avaya programming and use, Installation And Use Manual, Page: 187 / 468

Using the Telephones
System Telephones
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Voice Interrupt On Busy Calls (#312)
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A Voice Interrupt On Busy call is a special intercom call that lets you interrupt and speak to
another user who is busy on a call and who has the Voice Interrupt On Busy(#312) feature
activated. When you use Voice Interrupt On Busy, the interrupted user hears two beeps before
hearing your voice. Be aware that the third party to whom the interrupted user is speaking will
probably hear the two beeps and the faint sound of your voice. Therefore, the message you deliver
with the interruption should be brief and discreet. If the interrupted user wants to answer you, he or
she can press a programmed Talk-Back button—the interrupted user’s response cannot be heard
by the third party in this case.
Speakerphone Performance Tips
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The speaker on your system telephone has a sensitive sound-activated switch. Room acoustics
and background noise can affect the proper operation of the speakerphone. To ensure that your
speakerphone works effectively, follow these guidelines:
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Avoid placing your telephone in areas with high background noise caused by sources such as
motor vehicles, manufacturing equipment, loud voices, radios, printers, copiers, typewriters,
other noisy office equipment, and heater and air conditioning fans.
■
Avoid talking before the other person is finished speaking. When you both talk at the same
time, only one person’s voice comes through.
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Do not use your speaker to make announcements over a loudspeaker paging system
connected to your telephone system.
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When talking, always face your telephone and stay within two feet of it.
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Place your telephone at least six inches (15 cm) away from the edge of your desk.
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If you have difficulty hearing the other party, try increasing the speaker volume. If you have
background noise, try turning off the microphone when the party at the other end is speaking
and turning it on when you speak. If the difficulty persists, lift your handset to continue the
conversation.
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In conference rooms, a separate speakerphone is recommended, since the built-in speaker on
a system telephone is designed for individual use.