Avaya PhoneTech P20USBM Application Notes Download Page 7

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JAO; Reviewed:
SPOC 6/24/2014

Solution & Interoperability Test Lab Application Notes

7 of 9

PTP20USBM-1XA

6. Configure Avaya one-X® Agent

After logging into one-X® Agent, click on

and then select

Agent Preferences

as shown

below.

The PhoneTech P20USBM is automatically detected by one-X® Agent. In the

Agent

Preferences

window, click on

Audio

and then select the

Advanced

tab. Set the

Playback

Device

and

Record Device

fields as shown below.

Note:

The PhoneTech headset must be connected to the PC prior to starting one-X® Agent;

otherwise, one-X® Agent will not detect the headset.

Summary of Contents for PhoneTech P20USBM

Page 1: ...eTech P20USBM Headset with Avaya one X Agent The P20USBM headset provides two way audio allows the audio volume to be adjusted and the audio to be muted unmuted directly from the headset This solution...

Page 2: ...ermine interoperability with Avaya phones However Avaya does not conduct the testing of non Avaya headsets handsets for Acoustic Pressure Safety Hearing Aid Compliance EMC regulations or any other tes...

Page 3: ...ing the headsets were disconnected and reconnected to verify proper operation one X Agent application was also restarted for the same purpose The desktop PC was also rebooted to verify that one X Agen...

Page 4: ...providing connectivity to the PSTN via an ISDN PRI trunk not shown Avaya Aura Messaging was used as the voicemail system Avaya one X Agent was installed on a desktop PC and registered to Avaya Aura C...

Page 5: ...e following equipment and software were used for the sample configuration provided Equipment Software Avaya Aura Communication Manager running on an Avaya S8800 Server with a G650 Media Gateway and Co...

Page 6: ...ort IP Coverage Path 1 COR 1 Name PhoneTech Coverage Path 2 COS 1 Hunt to Station Tests y STATION OPTIONS Time of Day Lock Table Loss Group 19 Personalized Ringing Pattern 1 Message Lamp Ext 77400 Spe...

Page 7: ...lick on and then select Agent Preferences as shown below The PhoneTech P20USBM is automatically detected by one X Agent In the Agent Preferences window click on Audio and then select the Advanced tab...

Page 8: ...audio can be muted and the volume can be adjusted directly from the headset 6 Disconnect the call from one X Agent 7 Verify that the call is properly disconnected 9 Conclusion These Application Notes...

Page 9: ...e information provided in these Application Notes is subject to change without notice The configurations technical data and recommendations provided in these Application Notes are believed to be accur...