JAO; Reviewed:
SPOC 6/24/2014
Solution & Interoperability Test Lab Application Notes
©2014 Avaya Inc. All Rights Reserved.
6 of 9
PTP20USBM-1XA
5. Configure Avaya Aura® Communication Manager
This section covers the station configuration for Avaya one-X® Agent. The configuration is
performed via the System Access Terminal (SAT) on Communication Manager.
Use the
add station
command to create a station for Avaya one-X® Agent. Set the
Type
field
to the station type to be emulated. In this example,
9630
was used. Set the
Port
field to
IP
and
configure a
Security Code
as that password to be used by one-X® Agent to log in. Set the
IP
Softphone
field to
y
.
add station 77400 Page 1 of 5
STATION
Extension: 77400 Lock Messages? n BCC: M
Type: 9630
Security Code: 77400
TN: 1
Port: IP
Coverage Path 1: COR: 1
Name: PhoneTech
Coverage Path 2: COS: 1
Hunt-to Station: Tests? y
STATION OPTIONS
Time of Day Lock Table:
Loss Group: 19 Personalized Ringing Pattern: 1
Message Lamp Ext: 77400
Speakerphone: 2-way Mute Button Enabled? y
Display Language: english Button Modules: 0
Survivable GK Node Name:
Survivable COR: internal Media Complex Ext:
Survivable Trunk Dest? y
IP SoftPhone? Y
IP Video Softphone? y
Short/Prefixed Registration Allowed: default
Customizable Labels? y
On
Page 4
of the Station form, configure the additional feature buttons in bold, which are used
by one-X® Agent to log in as an Automatic Call Distribution (ACD) agent.
add station 77400 Page 4 of 5
STATION
SITE DATA
Room: Headset? n
Jack: Speaker? n
Cable: Mounting: d
Floor: Cord Length: 0
Building: Set Color:
ABBREVIATED DIALING
List1: List2: List3:
BUTTON ASSIGNMENTS
1: call-appr
5: manual-in Grp:
2: call-appr
6: after-call Grp:
3: call-appr
7: aux-work RC: Grp:
4: auto-in Grp: 8: release
voice-mail