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Avaya PARTNER ACS PC Administration, Getting Started Manual

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Avaya PARTNER ACS PC Administration Getting Started Manual Download Page 16

 2 Installing the Software

16

Solving Installation Errors

Getting Started

Solving Installation Errors

If you receive an error message during the installation process, check whether:

• A version of PARTNER ACS Remote (PC) Administration software is still 

installed on your PC. If it is, you must uninstall this program:

1 Select Programs from the Start menu.

2 Choose PARTNER ACS PC Administration and select 

Uninstaller for PC Administration.

• You have at least 10 MB of hard disk space available. If there is not, 

perform one of the following steps:

— Free space on the designated hard drive by transferring files to 

another drive or deleting them from your disk.

— Install PARTNER ACS R7.0 PC Administration on another 

drive that has at least 10 MB of free space.

• You are using Windows XP, Windows 2000 Server/Professional, Windows 

98, or Windows NT 4.0 Server/Workstation.

PCAdminGS.book  Page 16  Wednesday, May 19, 2004  1:28 PM

Summary of Contents for PARTNER ACS PC Administration

Page 1: ...PARTNER ACS R7 0 PC Administration Getting Started 518 456 166 Issue 5 July 2004 PCAdminGS book Page 1 Wednesday May 19 2004 1 28 PM ...

Page 2: ...PCAdminGS book Page 2 Wednesday May 19 2004 1 28 PM ...

Page 3: ...or malicious intrusions Avaya Inc will not be responsible for any charges losses or damages that result from such intrusions For important information regarding your system and toll fraud see the PARTNER Customer Support Document Avaya Fraud Intervention If you suspect you are being victimized by toll fraud and you need technical support assis tance call the Avaya Customer Care Center at 1 800 628...

Page 4: ...ence within the text to Lucent Technologies Inc or Lucent should be interpreted as reference to Avaya Inc The exception is cross references to books published prior to May 1 2001 which may retain their original Lucent titles Avaya Inc formed as a result of Lucent s planned restructuring designs builds and delivers voice converged voice and data cus tomer relationship management messaging multiserv...

Page 5: ...inistration Tasks 17 Starting PARTNER ACS R7 0 PC Administration 19 Exploring the Workspace 21 4 Connecting to the PARTNER System Overview 25 Operator Assisted Connection 26 Automated Attendant Connection 28 Creating a Hunt Group 29 Direct Dial Connection 30 Direct Dial Local Connection 30 Making Intercom Calls from Your PC 31 Direct Dial Remote Connection 32 Configuring the PARTNER System for Rem...

Page 6: ...n 43 Printing a Translation to a Text File 44 Sending Your Changes to the System 45 Restoring Your Changes to the System 46 6 Administering the System Date and Time Overview 47 Viewing the Date and Time 47 Changing the Date and Time 48 7 PC Diagnostics Overview 49 Retrieving PARTNER Diagnostics 49 8 T1 Module Administration Overview 53 Accessing the PARTNER T1 Module Maintenance Window 54 9 DSL Mo...

Page 7: ...S R7 0 PC Administration Use this guide to learn How to install the software How to connect to a PARTNER system The basics of the administration process What you can do with PC Diagnostics Where to find additional information PCAdminGS book Page 7 Wednesday May 19 2004 1 28 PM ...

Page 8: ... diagnostic information from your PARTNER ACS system allowing you to View the type of modules installed on the PARTNER system Retrieve reports on system events such as error and reboots Identify the current version of your software Identify the PCMCIA cards installed in the PARTNER ACS module View manual and automatic translation backup information that is stored in internal memory of the PARTNER ...

Page 9: ...stall it before installing this software PARTNER PC Administration replaces the old software To help ensure the security of the PARTNER system you cannot recreate or change the remote administration password with this software This must be done on the system itself See Creating a Remote Administration Password on page 38 for instructions on how to change the remote administration password If the P...

Page 10: ...ect to the Admin port either directly from the COM port of your PC or via an external modem that is connected to the Admin port Loudspeaker Paging Line Administration Unlike previous PARTNER processor modules the PARTNER ACS R7 0 processor module has no dedicated Loudspeaker Paging System port Instead you can connect your loudspeaker paging system to any line port on the processor module When the ...

Page 11: ...about the new PARTNER ACS R7 0 Upgrade PCMCIA card identify and display details about the new PARTNER ACS R7 0 Backup Restore card identify and display details about translation backups that are stored in the internal memory of the PARTNER R7 0 processor module Where to Get More Information PARTNER ACS R7 0 PC Administration contains integrated online help that can provide you with detailed inform...

Page 12: ...1 Getting Acquainted 12 Where to Get More Information Getting Started PCAdminGS book Page 12 Wednesday May 19 2004 1 28 PM ...

Page 13: ...ration requires and IBM compatible PC that has one of the following operating systems Microsoft Windows XP Professional with Service Pack 1 or later Microsoft Windows 2000 Server Microsoft Windows 2000 Professional Microsoft Windows NT Server 4 0 with Service Pack 4 or later Microsoft Windows NT Workstation 4 0 with Service Pack 4 or later Microsoft Windows 98 a Pentium processor 100 MHz or faster...

Page 14: ...r earlier system a PARTNER Remote Access Card which functions as a modem and backup restore card For a PARTNER R7 0 system If you want to connect to the PARTNER R7 0 system via a modem the PARTNER R7 0 system must have one of the following devices a PARTNER Remote Access Card which functions as a modem and backup restore card an external modem that is connected to the Admin port on the PARTNER R7 ...

Page 15: ...ndow appears 3 Respond to a series of standard Windows installation prompts During the installation you can Confirm or change the file directory where PARTNER ACS R7 0 PC Administration will be installed Choose to create shortcuts that will allow you to run the application by directly clicking on a title or icon on the Start menu and or the desktop The installation program copies files to the dest...

Page 16: ...hoose PARTNER ACS PC Administration and select Uninstaller for PC Administration You have at least 10 MB of hard disk space available If there is not perform one of the following steps Free space on the designated hard drive by transferring files to another drive or deleting them from your disk Install PARTNER ACS R7 0 PC Administration on another drive that has at least 10 MB of free space You ar...

Page 17: ...e See Starting PARTNER ACS R7 0 PC Administration on page 19 Connecting to the PARTNER system See Connecting to the PARTNER System on page 25 Retrieving the system translation from the PARTNER system See Retrieving the System Translation on page 40 Making changes to the system translation See Working with Translations on page 42 Sending the modified system translation to the PARTNER system and the...

Page 18: ...o the PARTNER system In addition to making changes to the system translation you can use PARTNER ACS R7 0 PC Administration to Create a new translation Administer the date and time Retrieve diagnostic reports Administer the T1 module Administer the 1600 DSL Module While the PARTNER ACS R7 0 PC Administration software is quite powerful it does have a few limitations You will be unable to perform a ...

Page 19: ...space where you will perform all your administration actions such as programming and editing existing translations as well as creating new translations To start the program 1 Perform one of the following steps Click on the Start menu and select Programs PARTNER ACS R7 0 PC Administration PC Administration This is the default location If you choose to save your files to an alternate location during...

Page 20: ...NER system version for which you want to create a translation file 3 Click the OK button The New Translation Creation Confirmation dialog box appears 4 Click the OK button A new translation file for the PARTNER system you selected appears in the workspace All of the defaults are selected in this file PCAdminGS book Page 20 Wednesday May 19 2004 1 28 PM ...

Page 21: ...ic functions PARTNER ACS R7 0 Workspace You do not need to be connected to the PARTNER system to change the system translations After you have retrieved the system translation to your PC you can disconnect from the PARTNER system and work off line If you do this you will then need to save your changes to another file and reconnect to the PARTNER system to restore them PCAdminGS book Page 21 Wednes...

Page 22: ...XD DID Mapping Table only available for Release 6 0 and later systems T1 Parameters only available for Release 6 0 and later systems T1 Channel Mapping only available for Release 6 0 and later systems Lines Window Administrative procedures for particular lines Dial Mode Hold Disconnect TIme Ring Pattern Group Call Distribution Line Coverage Extensions Voice Mail System VMS Hunt Properties Pool Inf...

Page 23: ...ist Restrictions Group Memberships Caller ID Information Auxiliary Equipment Copy Settings Groups Window Specify the type of group you want to assign to different extensions and or lines Pickup Groups Calling Groups Hunt Groups Night Service Group Lists Window Set up the particular lists and assign to particular extensions Allowed Lists Disallowed Lists Emergency Numbers Speed Dial Numbers Forced ...

Page 24: ...3 Overview of System Administration 24 Exploring the Workspace Getting Started PCAdminGS book Page 24 Wednesday May 19 2004 1 28 PM ...

Page 25: ...d Attendant Use this method when you are connecting to the PARTNER system via a modem and the PARTNER system has an Automated Attendant system turned on an external modem PARTNER ACS R7 0 only or Remote Access card Direct Dial Use this method when you are connecting to the PARTNER system via a modem and you have administered either of the following for the external modem PARTNER ACS R7 0 only or R...

Page 26: ...TNER R7 0 processor module the line side of the modem must be connected to an extension jack on the PARTNER system or a Remote Access card To connect to the PARTNER system via the Operator Assisted option 1 On the File menu select Connect to PARTNER System The PC Administration Connection Options dialog box appears 2 Click the Operator Assisted option button and then click the Next button 3 From a...

Page 27: ...Administration Password and then click the OK button When the connection is completed a message box appears 9 Click the OK button If you are having difficulty completing an operator assisted connection the problem may be due to a rough hand off between the voice call and the modem With certain types of modems it may be necessary to connect a bridging adapter to your modem to facilitate the hand of...

Page 28: ...t Group administered for the external modem or PARTNER Remote Access card See Creating a Hunt Group on page 29 to create a Hunt Group for the PARTNER Remote Access card To connect to the PARTNER system via the Automated Attendant option 1 On the File menu select Connect to PARTNER System The PC Administration Connection Options dialog box appears 2 Click the Automated Attendant option button and t...

Page 29: ...N 5 Perform one of the following steps If you are using an external modem enter the extension to which the modem is connected If you are using a Remote Access card enter 76 This is the pre established extension number for your PARTNER Remote Access card 6 Exit programming mode by pressing f00 For more information about Hunt Groups refer to the PARTNER system documentation For more information abou...

Page 30: ...R7 0 processor module or a Remote Access card You must program your PARTNER system to enable your PC to place an intercom call See Making Intercom Calls from Your PC on page 31 to configure the line to which your PC is connected To connect to the PARTNER system via an internal extension 1 On the File menu select Connect to PARTNER System The PC Administration Connection Options dialog box appears ...

Page 31: ...rom extension 10 or 11 press f00 3 Press the left i twice and then press the right i once 4 At the Extension prompt enter the extension number to which you connected the PC modem in Step 1 5 Press 6 Press the right i The display shows Automatic Line Selection 7 Press to exit Automatic Line Selection 8 Exit programming mode by pressing f00 For more information about the location of special programm...

Page 32: ...essor module or a Remote Access card You must assign the outside line to a Hunt Group that will ring at the external modem or PARTNER Remote Access card only See Configuring the PARTNER System for Remote Direct Dial on page 33 To connect to the PARTNER system via an outside line 1 On the File menu select Connect to PARTNER System The PC Administration Connection Options dialog box appears 2 Click ...

Page 33: ...s the left i twice 3 Enter 206 4 At the Group prompt enter a group number 1 6 We recommend the number 6 5 At the Line prompt enter the line number that you will be dedicating to use for remote access 6 Enter 505 7 At the Group prompt enter the number you entered in Step 4 The following display appears HUNT GROUP 6 EXTENSION 8 Perform one of the following steps If you are using an external modem en...

Page 34: ...ion about the location of special programming buttons on a PARTNER phone see the PARTNER system documentation COM Port Connection With the COM Port method you connect a COM port on the PC that is running the PARTNER ACS R7 0 Administration to the Admin port on the PARTNER R7 0 processor If you want to use this method you must have a DB 9 to DB 25 cable AT modem cable which you will connect to the ...

Page 35: ...n serial port on your PC connect the DB 25 to RJ 45 adapter 355AF adapter or equivalent directly to the 25 pin serial port on your PC 3 Connect one end of a standard RJ 45 cable to the DB 25 to RJ 45 adapter you installed in Step 2 4 Connect the other end of the standard RJ 45 cable to the Admin port on the PARTNER R7 0 processor module 5 From the File menu in the PARTNER ACS R7 0 Administration w...

Page 36: ...y using the Windows Phone Dialer See the next dashed item If the modem call is not completed successfully then the problem could lie with the modem itself See Step 2 You can test your modem by using the Windows Phone Dialer Start Windows Phone Dialer and make a call to any telephone number Refer to Windows Help to make a call with Windows Phone Dialer The PC will try to dial that number If the PC ...

Page 37: ...h your modem is actually connected 3 Check your connection rate If your connection to the PARTNER system is less than 9 6 Kbps a Click on the My Computer icon on your desktop double click on Control Panel and then double click on the Modems icon Windows NT and 98 or the Phone and Modems Options icon Windows 2000 and XP Professional b Make sure the connection rate that appears in the Maximum Speed ...

Page 38: ...the left i twice 3 Enter 730 The following display appears Remote Password Data 4 Enter a password up to eight alphanumeric characters in length Each character is established by entering two digits See the Character Code Table in the PARTNER ACS Installation Programming Use for additional details 5 To save the password press e The display shows Remote Password confirming that the password was save...

Page 39: ...lation to your PC Disconnect from the PARTNER system Modify edit the translation you retrieved from the PARTNER system Create a new translation Print a translation to a text file Send a translation you created or modified from the PC to either the internal memory of the PARTNER R7 0 processor module or a PC card in the PARTNER system Restore the translation from either the internal memory of the P...

Page 40: ...from the PARTNER system 1 Connect to the PARTNER system See Connecting to the PARTNER System on page 25 2 From the Administration menu select Retrieve System Information The PARTNER System Information Retrieval dialog box appears 3 Make sure the Remote Backup check box is selected to copy the current system translation from the PARTNER system to either the internal memory of the PARTNER processor ...

Page 41: ...k the OK button The translation you retrieved is displayed in the PARTNER ACS R7 0 PC Administration workspace as a read only file See Editing a Translation You Just Retrieved on page 42 to modify this file 9 Disconnect from the PARTNER system optional See Disconnecting from the PARTNER System on page 41 Disconnecting from the PARTNER System After you have retrieved the file from the PARTNER syste...

Page 42: ...ars in your workspace as a read only file To edit a translation you just retrieved 1 Make your changes to the file 2 After you have completed your changes select Save As from the File menu The Save As dialog box appears 3 Enter the name for the file and click the Save button At this point you can send and restore the new translation to your PARTNER system to activate the changes The changes you ma...

Page 43: ...l PARTNER systems you can create a translation to be used on any or all of them For example a travel agency might have programming needs similar to other travel agencies In such cases it could be helpful to create files that are templates for such businesses such as Travel xmg This template could be used as a starting point for other travel agencies saving you time and providing your customer with...

Page 44: ...is saved in the Administration folder in the directory where you installed PARTNER ACS R7 0 PC Administration To print a translation to text file 1 From the File menu select Open The Open dialog box appears 2 Select the file you want to print and then click the Open button The file appears in the workspace 3 From the File menu select Print to File The Save As dialog box appears 4 Select the folder...

Page 45: ...stem See Connecting to the PARTNER System on page 25 2 Perform one of the following steps If you want to send the translation file to the PC card select Send System Information to PC Card from the Administration menu If you want to send the translation file to the internal memory of the PARTNER R7 0 processor module select Send System Information to Internal Memory from the Administration menu The...

Page 46: ... 2 Perform one of the following steps If you want to restore the translation file from the PC card select Restore System Translations from PC Card from the Administration menu If you want to restore the translation file from the internal memory of the PARTNER R7 0 processor module select Restore System Translations from Internal Memory from the Administration menu A message box appears stating tha...

Page 47: ... the Date and Time To view the date and time settings of the PARTNER system 1 Connect to the PARTNER system See Connecting to the PARTNER System on page 25 2 From the Administration menu select Date and Time The PARTNER System Date and Time dialog box appears showing the date and time settings for your PC 3 Click the Retrieve button The PARTNER System Date and Time dialog box shows the date and ti...

Page 48: ...e and Time The PARTNER System Date and Time dialog box appears showing the date and time settings for your PC 3 Click the Retrieve button The PARTNER System Date and Time dialog box shows the date and time settings for the PARTNER system 4 Change the date and time 5 Click the Set button The new date and time are sent to the PARTNER system 6 Click the Close button 7 Disconnect from the PARTNER syst...

Page 49: ...NER R7 0 processor module Retrieving PARTNER Diagnostics To retrieve diagnostic information from the PARTNER system 1 Connect to the PARTNER system See Connecting to the PARTNER System on page 25 2 From the Administration menu select Retrieve System Information The PARTNER System Information Retrieval dialog box appears 3 Make sure the Retrieve Maintenance Data check box is selected 4 If you want ...

Page 50: ...R PC Diagnostics program launches and displays the following information An inventory of the system components Holding the mouse over a module displays details associated with that module A record of system events A record of system errors If you did not select View Maintenance Data After Retrieval check box perform the following steps to view the maintenance information a From the Tools menu sele...

Page 51: ...7 PC Diagnostics Retrieving PARTNER Diagnostics 51 Getting Started Sample PC Diagnostics File 7 Disconnect from the PARTNER system optional PCAdminGS book Page 51 Wednesday May 19 2004 1 28 PM ...

Page 52: ...7 PC Diagnostics 52 Retrieving PARTNER Diagnostics Getting Started PCAdminGS book Page 52 Wednesday May 19 2004 1 28 PM ...

Page 53: ...rchased the DID service from your T1 service provider map the DID numbers to the appropriate extensions on your PARTNER system if you purchased the DID service from your T1 service provider access the PARTNER T1 Module Maintenance window which enables you to perform real time maintenance tests on the T1 module retrieve performance data on the T1 module For more on how to administer the T1 module s...

Page 54: ...the T1 circuit To access the PARTNER T1 Module Maintenance window 1 Make sure you are connected to the PARTNER system See Connecting to the PARTNER System on page 25 2 From the Administration menu select T1 Module Maintenance The PARTNER T1 Maintenance window appears See the online help for information on how to perform T1 module tests and view the results of a performance test Performing a loopba...

Page 55: ...Administration The PARTNER DSL Administration window appears 3 Press any key on your PC keyboard The Enter Login ID prompt appears 4 Enter your login for example Supervisor and press the ENTER key The Enter Password prompt appears 5 Enter your password if necessary and press the ENTER key The Main Menu appears You can now administer the DSL module For information on administering the 1600 DSL modu...

Page 56: ...9 DSL Module Administration 56 Administering the DSL Module Getting Started PCAdminGS book Page 56 Wednesday May 19 2004 1 28 PM ...

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