Avaya Media Gateway G350, Maintenance Manual

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G350 component maintenance
IP telephones
Maintenance of the Avaya G350 Media Gateway 45
June 2004
Characters do not appear on the Display
screen See Phone does not activate after connecting it the
first time above.
Check the power source to be sure your telephone is
receiving power.
Check all lines into the phone to be sure it is properly
connected.
Perform the Test procedure: with the telephone idle,
press and hold the Trnsfr button; the line/feature
indicators should light and the display should show all
shaded blocks. Release the Trnsfr button to end the
test.
If the above suggested solutions do not resolve the
problem, reset or power cycle the phone.
Display shows an error/informational
message Most messages involve server/phone interaction. If
you cannot resolve the problem based on the message
received, contact your Telephone System
Administrator for resolution.
No dial tone Make sure both the handset and line cords into the
phone are securely connected. Note that there may be
a slight operational delay if you unplug and reconnect
the phone.
If you have a 4612 or 4624 IP Telephone, check to be
sure the phone is powered (press Menu, then Exit); if
nothing appears on the display, check your power
source.
If you have a 4612 or 4624 IP Telephone, check to be
sure your phone is communicating with the switch;
press Menu, then any of the softkey features (e.g.,
Timer). If the selected feature activates, the switch/IP
phone connection is working.
Reset or power cycle the phone.
See your Telephone System Administrator if the
above steps do not produce the desired result.
Check the status of the VoIP board.
Echo, noise or static when using a
headset; handset operation works
properly Check the headset connection.
If the connection is secure, verify that you are using an
approved headset, base unit and/or adapter, as
described in the list of approved Avaya
Communication compatible Headsets.
Table 17: IP Phone Problems and Solutions 2 of 3
Problem/Symptom Suggested Solution
2 of 3