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Media Server alarms

S8300 alarms – _WD

Maintenance of the Avaya G350 Media Gateway

313

June 2004

Table 167: Alarm #12

Number

12

Source

_WD

Event ID

18

Alarm Level

Warning

Alarm Text Description

Application Restarted

Possible Causes

An application has failed and watchdog has restarted it
successfully.

Determining Cause

Go to the Web Interface; choose Diagnostics; View System Logs;
select Watchdog Logs

Resolution

From the Web Interface, choose Alarms and Notification; select
the appropriate alarm; choose Clear

Table 168: Alarm #13

Number

13

Source

_WD

Event ID

19

Alarm Level

Minor

Alarm Text Description

Application failed unintentionally

Possible Causes

Watchdog is bringing the system down because an application has
failed to start correctly. The application may have failed to start
because the file did not exist (coincident with 7), or required
parameters for the application in watchd.conf were missing or
invalid.

Determining Cause

Go to the Web Interface; choose Diagnostics; View System Logs;
select Watchdog Logs

Resolution

1. Verify that the file named in the log exists and is executable.

2. Verify that the string in watchd.conf is correct.

3. From the Web Interface, choose Alarms and Notification; select
the appropriate alarm; choose Clear

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Summary of Contents for Media Gateway G350

Page 1: ...Maintenance of the Avaya G350 Media Gateway 555 245 105 Issue 3 June 2004 ...

Page 2: ...sions may be either to through synchronous time multiplexed and or circuit based or asynchronous character message or packet based equipment or interfaces for reasons of Utilization of capabilities special to the accessed equipment Theft such as of intellectual property financial assets or toll facility access Eavesdropping privacy invasions to humans Mischief troubling but apparently innocuous ta...

Page 3: ...l aggregators to block access dialing codes is a violation of the Telephone Operator Consumers Act of 1990 REN Number For MCC1 SCC1 CMC1 G600 and G650 Media Gateways This equipment complies with Part 68 of the FCC rules On either the rear or inside the front cover of this equipment is a label that contains among other information the FCC registration number and ringer equivalence number REN for th...

Page 4: ...ons may not prevent degradation of service in some situations Repairs to certified equipment should be coordinated by a representative designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Declarations of Conformity United States FCC Part 68 Sup...

Page 5: ... with a Media Server system 17 Integration with your network system 17 Maintenance strategy 18 Media Module maintenance 19 Hot swap 19 LEDs 19 Maintenance access to the Avaya G350 Media Gateway and Media Servers 20 Web interface 21 Avaya G350 Media Gateway CLI 21 Upgrading software 21 Plugging in and unplugging the Media Gateway 21 Useful terms 22 2 G350 component maintenance 23 G350 component mai...

Page 6: ...atic launch of Traceroute ALT 59 H 248 server to gateway Link Recovery 60 Maintenance Objects 69 Avaya G350 Media Gateway MOs 70 MO groupings by MM type 71 MO test commands 72 Abort Code 1412 72 ALARM PT ALARM PORT 73 Error Log entries and Test to Clear values 73 System technician demanded tests Descriptions and Error Codes 74 Battery Feed Test also called Port Diagnostic Test 35 74 Station Status...

Page 7: ...and Error Codes 107 Port Audit and Update Test 36 108 DID TRK Direct Inward Dial Trunk 110 DID Trunk Operation 110 DID Trunk Testing 110 Ports Out of Service without Errors or Alarms 111 Error Log Entries and Test to Clear Values 111 System Technician Demanded Tests Descriptions and Error Codes 113 Port Diagnostic Test 35 114 Port Audit Update Test 36 116 DIG LINE Digital Line 117 Programmable Ter...

Page 8: ... Secondary Signaling Link Hardware Check 639 150 Layer 2 Status Test 647 151 ISDN TRK DS1 ISDN Trunk 153 Alarming Based on Service States 154 DS1 ISDN Trunk Service States 155 Error Log Entries and Test to Clear Values 157 System Technician Demanded Tests Descriptions and Error Codes 160 Audit and Update Test 36 161 Signaling Link State Check Test 255 162 Service State Audit 256 163 Call State Aud...

Page 9: ...er Test 1420 215 MG ICC Internal Call Controller 218 Error log entry and test to clear value 218 System Technician Demanded Tests Descriptions and Error Codes 218 PLAT ALM Platform Alarms 219 System Technician Demanded Tests Descriptions and Error Codes 219 TIE DS1 DS1 Tie Trunk 219 Hardware Error Log Entries and Test to Clear Values 220 System Technician Demanded Tests Descriptions and Error Code...

Page 10: ... and login procedures 247 Connection overview 247 Connecting a laptop to the S8300 Services port 249 Configuring the laptop network settings 250 Connection methods 253 Connect laptop to Services port of S8300 253 Connect laptop to the G350 Serial port 254 Connect laptop to customer LAN 255 Connect the external modem to the S8300 Media Server 255 Log in methods 259 Log in to the Media Server from y...

Page 11: ...log telephone ports and LEDs 268 Media Module LEDs 269 LED locations on the Media Modules 269 S8300 Media Server LEDs 269 MM710 T1 E1 Media Module LEDs 273 Avaya MM314 Media Module LEDs 275 Alarm LED 275 Port LEDs 275 7 Monitoring 277 Packet sniffing 277 Description 277 Configuring packet sniffing 277 Analyzing captured packets 280 Extended keepalive 280 Description 280 Configuring extended keepal...

Page 12: ...Media Server alarms 307 Media Server alarms 307 Viewing the alarm 308 Alarming on the Avaya S8300 Media Server 308 Alarming on an external Media Server 308 Alarming on the S8300 functioning as a Local Survivable Processor 309 Communication Manager alarms 309 Communication Manager hardware traps 309 Backup and restore traps 310 S8300 alarms _WD 311 S8300 alarms ENV 316 S8300 alarms login 317 S8300 ...

Page 13: ...ust be installed on your personal computer Avaya makes every effort to ensure that the information in this book is complete and accurate However information can change after we publish this book Therefore the Avaya Web site might also contain new product information and updates to the information in this book You can also download these updates from the Avaya Web site Downloading this book To down...

Page 14: ... Intervention at 1 800 643 2353 International For all international resources contact your local Avaya authorized dealer for additional help Trademarks All trademarks identified by the or TM are registered trademarks or trademarks respectively of Avaya Inc All other trademarks are the property of their respective owners Title Number Overview of the Avaya G350 Media Gateway 555 245 201 Installation...

Page 15: ...t this book To reach us by Mail send your comments to Avaya Inc Product Documentation Group Room B3 H13 1300 W 120th Ave Westminster CO 80234 USA E mail send your comments to document avaya com Fax send your comments to 1 303 538 1741 Ensure that you mention the name and number of this book Maintenance of the Avaya G350 Media Gateway 555 245 105 ...

Page 16: ...About this book Sending us comments 16 Maintenance of the Avaya G350 Media Gateway June 2004 ...

Page 17: ... system The G350 with a Media Server incorporates the following features that help it fit easily into your system It is built around open IP standards H 248 and H 323 It integrates traditional circuit switched interfaces analog stations analog trunks FAX multifunction digital stations T1 E1 trunking ISDN BRI and PRI etc and IP switched interfaces IP telephones IP trunking This integration allows t...

Page 18: ...nd software systems of the media gateway The G350 and its media modules can be monitored in several ways including Inspecting the G350 and media module LEDs Checking the current version of firmware for the G350 and media modules Performing facility test calls to test trunks and telephones Reviewing the SNMP logs for any traps or alarms Table 1 Maintenance Interfaces on page 18 shows the main maint...

Page 19: ...rocess by first depressing the Shut Down button for 2 seconds located next to the fourth LED labelled Ok to Remove specific to the S8300 This LED will first blink then go steady Once steady this GREEN LED indicates that the disk drive has been shut down properly and is ready to be removed If you remove the S8300 before the disk is shut down you may corrupt important data See Replacing the S8300 Me...

Page 20: ... Avaya QoS Manager You can access the Avaya G350 Media Gateway and the Avaya S8300 Media Server in several ways Web server access to the Media Gateway or Media Server IP address accesses Web page with Online Help Telnet from the customer network LAN or WAN to the S8300 IP address the IP address of one of the Avaya G350 Media Gateway interfaces NOTE Since the G350 is also a WAN router it can have m...

Page 21: ...Gateway CLI The Avaya G350 Media Gateway Command Line Interface CLI provides access to configurable and read only data of all G350 subsystems as well as running tests and displaying results As a minimum the CLI supports all functionality the Device Manager provides It provides access to the status parameters and test of Media Modules IP Entity Configuration TFTP FTP Servers and DSP VoIP resources ...

Page 22: ...s them to former terminology Table 2 Summary of Terminology Present Terminology Former Terminology Communication Manager MultiVantage Avaya Call Processing S8300 Media Server ICC Internal Call Controller S8700 Media Server Could also be a non co resident S8300 or S8500 ECC External Call Controller MGP Media Gateway Processor 860T Processor Layer 2 Switching Processor P330 Stack Processor i960 Proc...

Page 23: ... For North America The cordset must be UL Listed CSA Certified 16 AWG 3 conductor 3rd wire ground type SJT One end is to be terminated to an IEC 60320 sheet C13 type connector rated 10A 250V The other end is to be terminated to either a NEMA 5 15P attachment plug for nominal 125V applications or a NEMA 6 15P attachment plug for nominal 250V applications For Outside North America The cord must be V...

Page 24: ...es install the replacement G350 hardware into the rack mount 5 Proceed as you would for the installation of a new G350 following the procedures documented in Installation of the Avaya G350 Media Gateway Controlled by an Avaya S8300 S8500 or S8700 Media Server 555 245 104 6 Install the S8300 Media Server and any Media Modules according to procedures outlined in Installation of the Avaya G350 Media ...

Page 25: ... differently It can be copied from its location in the S8300 etc opt ecs directory to the var home ftp directory and then transferred via FTP to a safe location on the customer s LAN Alternatively a new license file can be generated specifically for the replacement procedure When these files are restored later it is only necessary to step through the Configure Server screens on the Web interface c...

Page 26: ...lashes faster When the shutdown has completed the TST LED goes out and the OK to Remove LED then glows steadily Once steady this GREEN Ok to Remove LED indicates that the disk drive has been parked properly and the S8300 is ready to be removed 3 If a non functional S8300 LSP or hard drive is to be replaced normal shutdown procedures may not succeed When pressed the shutdown button programs the S83...

Page 27: ...cause shutdown processing is being blocked by runaway processes After 80 seconds The YELLOW ACT LED is illuminated indicating that process priorities have been equalized and that diagnostic information has been saved for later analysis 3 Despite the process re prioritization the shutdown is still blocked and the TST LED continues to flash at a slow rate After two minutes the hardware watchdog rese...

Page 28: ...Figure 1 S8300 Hard Drive Replacement on page 29 1 Unscrew the four screws on the bottom of the S8300 board that attach to the hard drive standoffs 2 Remove the hard drive ribbon cable which is attached to the S8300 board from the hard drive 3 If the replacement hard drive does not include them unscrew the four standoffs from the threaded holes on the bottom of the old hard drive and screw them in...

Page 29: ... Hard Drive Replacement REMOVE ALM TST ACT OK TO SHUT DOWN SERVICES USB 1 USB 2 indchd3 KLC 120402 1 2 3 4 6 5 2 5 RE MO VE AL M TS T AC T OK TO SH UT DO WN SE RV ICE S US B 1 US B 2 7 1 S8300 Circuit Board 2 Hard Drive 3 Hard Drive Standoffs 4 Screws 5 Ribbon Cable Connector 6 Hard Drive Connector Pins 7 Optional CWY1 Board ...

Page 30: ...8300 3 Push both boards together back into the guides gently and firmly until the front of each board aligns with the front of the G350 4 Secure the S8300 faceplate with the thumb screws Tighten the thumb screws with a screw driver in the clockwise direction 5 Replace the plate between slots V1 and V2 labelled Remove before removing or inserting S8300 module Figure 2 Align the S8300 Media Server L...

Page 31: ...cute a reset system 4 command to read translations e Backup system and end procedure If no backup exists proceed with Installation Procedures for a New S8300 Media Server C For the case in which an upgrade is required two possibilities exist If the server that was replaced had received regular upgrades and now has a newer version of Communication Manager the replacement S8300 requires an upgrade U...

Page 32: ...H If the configuration has a messaging application install this application Messaging can be embedded IA770 INTUITY AUDIX INTUITY AUDIX LX or another messaging application I For information on installing the IA770 INTUITY AUDIX Messaging Application refer to IA770 INTUITY AUDIX Messaging Application 555 233 825 on the Avaya S8300 and S8700 Media Server Library CD or go to http www avaya com suppor...

Page 33: ...es No Req Upgrade Yes New Release Install New License File Yes D C A No Yes Install Patch If Necessary B Restore Backup Files New G350 S8300 Installation Procedures No G Reg Scheduled Backups E No No Yes Perform Upgrade F Install Patch If Necessary Restore Backup Files Messaging Backup System Done H M No Configure Server AUDIX Yes Yes Embedded Yes Install Intuity IA770 AUDIX J Install Intuity AUDI...

Page 34: ...dules on page 35 is necessary when ordering or replacing Avaya Media Modules Table 5 Supported media modules Media module Description S8300 Media server Telephony media modules MM711 8 universal analog ports MM714 4 analog telephone ports and 4 analog trunk ports MM312 24 DCP telephone ports MM712 8 DCP telephone ports MM717 One amphenol connector that connects to a breakout box or punch down bloc...

Page 35: ...n status The term board insertion process refers to the process in which the Media Modules are queried as to their type suffix and vintage Use the list config all or list config media gateway commands to access this information Any Media Module that does not agree with administration generates a process error and is flagged to the relevant administration form Table 6 Equipment List Media Modules M...

Page 36: ...a G350 Media Gateway while the system is running but the G350 resets when you add the module However hot insertion is not recommended for data modules in most cases Because hot insertion resets the G350 any translation and other data that is in the running configuration but has not been saved to the startup configuration will be lost Combination Limitations The following combinations of media modu...

Page 37: ...gage both sides of the module in the interior guides 5 Slide the module slowly into the chassis maintaining an even pressure to assure that the module does not become twisted or disengage from the guides Figure 4 Inserting Media Modules on page 38 6 Apply firm pressure to engage the connectors at the back of the chassis The Media Module connector has different length pins The long pins engage firs...

Page 38: ...s functioning properly To use this feature it must be enabled on the Class of Restriction form and you must know the facility test call access code The code can be retrieved by entering the SAT command display feature access codes It appears on page one of the screen output The trunk test call accesses specific tie or CO trunks including DS1 trunks If the trunk is busied out by maintenance it will...

Page 39: ...ould be 1 23 1 24 1 31 or 1 32 depending upon the type of translation and signaling Example If the CO trunk is on port 5 MM in slot 3 of MG 34 dial FAC get dial tone dial 0348305 4 Listen for one of the following tones 5 Place a call If the call does not go through no ringing is heard check to see if the circuit has been removed or if the trunk is a rotary trunk The dial tone heard is coming from ...

Page 40: ...urrent sync source in use is not stored in persistent storage Persistent storage is used to preserve the parameters set by this command Control of which reference source is the Active source is accomplished by issuing the command set sync interface primary secondary If secondary is chosen then the secondary source becomes Active and the primary becomes standby In addition fallback to the primary s...

Page 41: ...minimum requirements for the interface If it has been specified as a sync source and is not receiving a signal or is receiving a signal that does not meet minimum requirements for the interface then the YELLOW ACT LED will be off for 2 8 seconds and flash on for 200 milliseconds Viewing G350 Sync sources The following tables illustrate example configurations of the clock synchronization sources NO...

Page 42: ...If a secondary sync source is similarly provisioned Table 10 G350 001 set sync source primary G350 001 show sync timing SOURCE MM STATUS FAILURE Primary V4 Active None Secondary Not Configured Local V0 Standby None Comment The ACT LED does not change its behavior Table 11 TEST RESULTS Port Maintenance Name Alt Name Test No Result Error Code 001V4 MG DS1 144 PASS Command successfully completed Tabl...

Page 43: ...clock at a time only therefore only the secondary is active and the primary is locked out Table 14 G350 001 set sync source local G350 001 show sync timing SOURCE MM STATUS FAILURE Primary V4 Locked Out None Secondary V3 Locked Out None Local V0 Active None Table 15 G350 001 set sync source primary G350 001 show sync timing SOURCE MM STATUS FAILURE Primary V4 Active None Secondary V3 Standby None ...

Page 44: ...n error informational message No dial tone Echo noise or static when using a headset Phone does not ring Speakerphone does not operate A feature does not work as indicated in the User Guide Table 17 IP Phone Problems and Solutions 1 of 3 Problem Symptom Suggested Solution Phone does not activate after connecting it the first time Unless your System Administrator has already initialized your teleph...

Page 45: ...ake sure both the handset and line cords into the phone are securely connected Note that there may be a slight operational delay if you unplug and reconnect the phone If you have a 4612 or 4624 IP Telephone check to be sure the phone is powered press Menu then Exit if nothing appears on the display check your power source If you have a 4612 or 4624 IP Telephone check to be sure your phone is commu...

Page 46: ...t display your ringer is active If Ringer Off is programmed on a Line Feature button that button s indicator light will appear as steady green reactivate the ringer by pressing that Line Feature button again Set your ringer volume to a higher level using the Up Down Volume keys From another phone place a call to your extension to test the above suggested solutions Speakerphone does not operate Ask...

Page 47: ... a more severe power cycle routine can be performed by unplugging both the phone and the Ethernet cables However because this type of power cycle involves reprogramming certain values it should only be performed by your Telephone System Administrator Table 18 Resetting the Phone If you want to Then Reset the phone without resetting any assigned values Press asterisk A confirmation tone sounds and ...

Page 48: ...G350 component maintenance IP telephones 48 Maintenance of the Avaya G350 Media Gateway June 2004 ...

Page 49: ...rmation for the installed equipment in that G350 The G350 subsystems that are applicable to Communication Manager maintenance considerations are identifiable by the presence of angels Angels may be either physical or virtual and both types use the CCMS message Maintenance commands DEFINITY server experienced users will find that G350 components and Media Modules function and are maintained in a si...

Page 50: ...vers running Communication Manager ports are identified by the cabinet number carrier slot and port e g 01A0704 This naming convention does not make physical sense for Media Modules Therefore a new convention was developed that meets the needs of the Avaya G350 and G700 Media Gateways yet for portability to traditional administration maintains the 7 character field Also in traditional server admin...

Page 51: ...form contains the following editable fields Number the number of the media gateway 1 50 Type the type of media gateway g350 or g700 Name a 20 character text string containing a meaningful identifier for the media gateway Serial No the serial number of the media gateway Network Region a two or three character field specifying which IP network region the media gateway resides in The network region i...

Page 52: ... The populated IP address is persistent over reboots FW Version displays status information on the change media gateway command MAC Address the MAC Address field is a 17 character display only field containing the MAC Address of the media gateway The data in this field is of the form XX XX XX XX XX XX where XX is a hexadecimal value between 00 and FF The MAC Address field returns a blank field unt...

Page 53: ...ames ip form Service types local nodes and remote nodes on the ip services form TCP listen port on the terminal server For more information on procedural details refer to Administering a TCP IP printer connection under Printer translations switch in Translations and testing of the GuestWorks and DEFINITY Systems Technician Handbook for Hospitality Installations 555 231 743 The list media gateway c...

Page 54: ...teway has registered that IP address is always displayed even if the media gateway becomes unregistered until a media gateway with a different IP address is validly registered with the same administered identifier The populated IP address is persistent over reboots list configuration media gateway The command list configuration media gateway x lists all the assigned ports on the Media Modules for ...

Page 55: ...rts for each Media Module type when that port is assigned Module Number displays in the format of GGGVM where GGG is the media gateway number and VM is the module number Module Types display as ANA MM ANN MM BRI MM DCP MM DS1 WAN MM ICC MM ANA VMM Module Vintage is displayed for both the hardware and firmware status media gateway The status media gateway command displays the alarm status for the a...

Page 56: ...These commands may or may not require an argument Table 19 The status media gateway Command Display Section Display ALARM SUMMARY Current number of alarms Major Minor Warning for the total number of media gateways administered BUSY OUT SUMMARY Current number of trunks stations that are in a busy out state for the total number of media gateways administered H 248 LINK SUMMARY Current number of H 24...

Page 57: ...pserver interface disk atm card mem cabinet pnc fiber link data module customer alarm card mem switch node clock host adapter disk data module clan ip synchronization interface ds1 facility disk clan port tdm ipserver interface fiber link environment data module tone clock maintenance host adapter fiber link interface packet interface ipserver interface hardware group cabinet isdnpri testcall pnc ...

Page 58: ...ate information on the bandwidth available for voice data By default G350 interfaces do not participate in Dynamic CAC However it is highly recommended to enable Dynamic CAC on the G350 s interfaces If users report problems with long delays jitter and loss of calls enable Dynamic CAC to provide greater link reliability and robustness Enabling Dynamic CAC on the G350 Use the dynamic cac command to ...

Page 59: ...a Server resets as opposed to media gateway resets the media gateway attempts to re register with the same server and if not successful attempts to find another Media Server When a Media Server is found the Media Module discovery process ensues Audits The Communication Manager audit that verifies board presence runs in order to detect missing Media Modules after system initialization As a result t...

Page 60: ...ry preserves any existing calls and attempts to re establish the original link If the gateway cannot reconnect to the original server then Link Recovery automatically attempts to connect with another server or Local Spare Processor LSP Link Recovery does not diagnose or repair the network failure that caused the link outage The main Link Recovery topics are Applicable hardware and adjuncts Conditi...

Page 61: ... separate timers that monitor the period of time that the server or gateway spends in specific Link Recovery processes Table 23 Link Recovery Timers on page 61 lists the timer parameters The sequence of events during Link Recovery is described in Table 24 General Link Recovery process on page 62 Table 23 Link Recovery Timers Timer Location Description Value range in minutes default Link Loss Delay...

Page 62: ... on administering this list and setting the Transition Point 4 If the Primary Search Timer expires before the gateway can re establish the link to the alternate resources that are above the Transition Point in the MGC list then the gateway crosses the Transition Point and begins searching the other resources in the list The gateway makes only one connection attempt with any resources below the Tra...

Page 63: ... or all parties to the call hangs up If the link failure continues for several minutes expect inaccuracies in the BCMS CMS call attendants and other time related statistical reports If the calling party hangs up during Link Recovery expect inaccuracies in the CDR records for the recovery time period Phone buttons including feature access buttons do not work The Feature interactions and compatibili...

Page 64: ...is timer expires then no alarm is raised If the Link Loss Delay Timer expires but the gateway successfully connects with an LSP Avaya Communication Manager generates a warning alarm anyway even though the H 248 link is up Table 25 Avaya Communication Manager alarms Event Alarm level Link Loss Delay Timer expires loss of link to gateway Minor Gateway reconnects Clear Original gateway fails to recon...

Page 65: ... state information before it instructs the gateway to reset dropping all calls in progress To administer the Link Loss Delay Timer 1 At the SAT prompt type change system parameters ip options and press Enter to display the system parameters ip options form Figure 9 System parameters ip options form on page 65 2 In the H 248 MEDIA GATEWAY section type a number 1 30 default is 5 in the Link Loss Del...

Page 66: ... list Transition Point You also administer an MGC list of up to four alternate controllers for the gateway Administering the gateway timers and Transition Point To administer the gateway timers and Transition Point 1 Administer the gateway s Primary Search Timer the length of time that the gateway spends trying to connect to the primary server by typing set reset times primary search search time a...

Page 67: ...n indicating that the reset is complete 3 Check the MGC list administration by typing show mgc list Look in the CONFIGURED MGC HOST section of the output for the IP addresses of the alternate resources Feature interactions and compatibility H 248 Link Recovery can affect the performance of features or adjuncts within the configuration Table 27 H 248 Link Recovery feature adjunct interactions on pa...

Page 68: ...way for customers to reestablish the LSP s connection to the primary server Voice mail adjuncts INTUITY INTUITY Audix During Link Recovery callers connected to AUDIX remain connected even if they hang up Such calls might be automatically disconnected by AUDIX if the connection remains intact without the calling party entering tone commands to AUDIX or voicing a message Call Detail Recording CDR Ca...

Page 69: ...ork using the Linux command stop acfn Afterward the primary server SAT commands list media gateway or status media gateway can verify whether all the network endpoints re registered with the primary server The Linux command start ac sent to each LSP will then restart Communication Manager on each of those platforms Maintenance Objects The maintenance subsystem is partitioned into separate entities...

Page 70: ...list shows new G350 specific maintenance objects Other maintenance objects have been modified slightly for the G350 MED GTWY MEDIA GATEWAY MG ANA ANALOG MM711 MM714 MG BRI BRI Trunk Media Module MM720 and MM722 MG DCP Digital Line Media Module MG DS1 DS1 Interface Media Module MG ICC Internal Call Controller MG VAMM G350 integrated analog module in V7 NOTE Data modules are not tested by the mainte...

Page 71: ...S1 CO Trunk CO DS1 DS1 DID Trunk DID DS1 DS1 Tie Trunk TIE DS1 DS1 ISDN Trunk ISDN TRK ISDN PRI Signaling Link Port ISDN LNK ISDN PRI Signaling Group ISDN SGRP Wideband Access Endpoint Port WAE PORT Analog Media Module Board MG ANA Analog Line AN LN PT Analog Co Trunk CO TRK Analog DID Trunk DID TRK DIOD Trunk DIOD TRK Alarm Port ALARM PT DCP Media Module Board MG DCP Digital Line DIG LINE BRI Tru...

Page 72: ... is a G350 S is the slot number and PP is the port number Full test commands can be either short or long as indicated and can be repeated several times For example in test port GGGVSpp sh r 1 sh short r repeat 1 the number of times the test should be repeated Similarly in test port GGGVSpp l r 2 l long r repeat 2 the number of times the test should be repeated Abort Code 1412 Tests that do not run...

Page 73: ...al records for the location and designation of the equipment rack where the G350 is mounted Table 30 8 Port Analog Line Error Log Entries Error Type Aux Data Associated Test Alarm Level On Off Board Test to Clear Value 0 0 Any Any Any test port GGGVSpp sh r 1 15 a Any Audits and Updates Test 36 18 0 busy out station extension WARNIN G OFF release station extension 130 b None WARNIN G ON test port ...

Page 74: ... Test Sequence D ND Battery Feed Test 35 X X ND Station Status and Translation Audits and Updates Test 36 X X ND D Destructive ND Nondestructive Table 32 TEST 35 Battery Feed Test 1 of 2 Error Code Test Result Description Recommendation ABORT Could not allocate the necessary system resources to run this test Retry the command at 1 minute intervals for a maximum of 5 times 1000 ABORT System resourc...

Page 75: ...ufficient power to sense the external device alarm This may occur when the test is performed at the same time that the external device contact closure occurred Enter test external device alarm port GGGVSpp to determine if the port is reporting an EXT DEV failure before retesting Wait until the port has no EXT DEV failure before retesting Retry the command at 1 minute intervals for a maximum of 5 t...

Page 76: ...f 5 times 1006 ABORT This port has been busied out by command Check Error Log for Error Type 18 port busied out If present release the port with the release port command and run the test again 2000 ABORT Response to the test request was not received within the allowable time period 2100 ABORT Could not allocate the necessary system resources to run this test Retry the command at 1 minute intervals...

Page 77: ...s 6 7 and 35 on some software releases Error log entries and Test to Clear values Table 34 AN_LN_PT Analog Line Port MO Name in Alarm Log Alarm Level Initial Command to Run Full Name of MO AN LN PT MIN test port GGGVSPP Analog Line Port AN LN PT WRN test port GGGVSPP Analog Line Port Note You must consult local records for the location and designation of the equipment rack where the G350 is mounte...

Page 78: ... b Error Type 15 a software audit error that does not indicate any hardware malfunction Run the Short Test Sequence and investigate any associated errors c Error Type 130 indicates that the Media Module has been removed or has been insane for more than 11 minutes To clear the error reseat or replace the Media Module d Error Type 257 an in line error that can only be resolved over time This error i...

Page 79: ...d Test for example you may also clear errors generated from other tests in the testing sequence Table 36 Order of Investigation Order of Investigation Short Test Sequence Long Test Sequence D ND Battery Feed Test 35 X X ND Station Present Test 48 X X ND Looparound Test 161 Note This test will abort with Error Code 1412 X ND Conference Test 7 Note This test will abort with Error Code 1412 X ND NPE ...

Page 80: ...nter status station extension to determine the service state of the port If the port is in use wait until the port is idle Retry the command at 1 minute intervals no more than 5 times If the test continues to abort escalate the problem 1004 ABORT A valid call seized the port during the test and aborted the test Use the display port GGGVSpp command to determine the station extension Use the status ...

Page 81: ...ws a t for the port If both commands indicate that the port is a TTI port the abort is correct for the test and no action is necessary If either command indicates that the port is not a TTI port escalate the problem 2000 ABORT Response to the test request was not received within the allowable time period 2100 ABORT System resources required to run this test are not available Retry the command at 1...

Page 82: ...ive on this station replace the Media Module because this port is inoperative Investigate user reported troubles on this port by running other port tests by examining station wiring or by inspecting the station Any NO BOARD The test could not relate the internal ID to the port no board This result could be due to incorrect translations no board is inserted an incorrect board is inserted or an insa...

Page 83: ...o abort escalate the problem 1005 ABORT This test was aborted due to a configuration problem The test is not applicable for this type of analog port This error can be ignored 1006 ABORT The port is out of service The busy station extension command has been given to this port Look for error type 18 port busied out for this port If this error is present release the port release station extension and...

Page 84: ...ure 8 FAIL The ringer update failed There may be an internal software error Retry the command at 1 minute intervals no more than 5 times If the test continues to fail escalate the problem PASS The software and the port processor have the same status Investigate user reported troubles on this port by running other port tests by examining station wiring or by inspecting the station Any NO BOARD The ...

Page 85: ...us station extension command to determine the service state of the port If the port is in use wait until the port is idle before testing Retry the command at 1 minute intervals no more than 5 times If the test continues to abort escalate the problem 1005 ABORT This test was aborted due to a configuration problem The test is not applicable for this type of analog port This error can be ignored 1008...

Page 86: ...ion is connected properly to the switch Investigate user reported troubles on this port by running other port tests by examining station wiring or by inspecting the station This test may also pass if no terminal equipment is connected and the terminal is located very far from the switch Any NO BOARD The test could not relate the internal ID to the port no board This result could be due to incorrec...

Page 87: ...ort on a MM710 Interface Media Module See MG DS1 in this chapter for more information about this Media Module The DS1 Media Module supports low level CO trunk signaling interfaces for both ground start and loop start trunks This maintenance strategy covers the in line errors log initialization tests periodic tests scheduled tests demand tests and alarm resolution Three trunk service states are spe...

Page 88: ... Interface Media Module detects a hardware fault The Aux Data field contains the following error type 57484 fault is detected on tip ring h Error Type 1793 DS1 Interface Media Module is out of service Look for MG DS1 errors in the Hardware Error Log Refer to the DS1 Trunk Media Module or MG DS1 Media Module Maintenance documentation for details Table 42 CO DS1 Trunk Error Log Entries Error Type Au...

Page 89: ...pe 3840 Port Audit and Update Test 36 failed due to an internal system error Enter the status trunk command to verify the status of the trunk If the trunk is out of service then enter the release trunk command to put it back into in service Retry the test command System Technician Demanded Tests Descriptions and Error Codes CAUTION Always investigate tests in the order they are presented in the ta...

Page 90: ...ls for a maximum of 5 times 1000 ABORT System resources required to run this test were not available The port may be busy with a valid call Use display port GGGVSPP to determine the trunk group member number of the port Use the status trunk command to determine the service state of the port If the port is in use wait until the port is idle before testing If the port status is active but the port i...

Page 91: ...he test command Any NO BOARD The test could not relate the internal ID to the port This result could be due to incorrect translations no board inserted an incorrect board inserted an insane board inserted or the board is hyperactive Check to ensure that the board translations are correct Use the list config command and resolve any problems that are found Use the busyout board command Use the reset...

Page 92: ...Seize Message Closes the Tip Ring Loop 2 CO Response DC loop current Dial tone 3 PBX On Hook Drop Message Open Tip Ring loop no loop current 4 CO Response CO goes to idle state see Note Table 45 CO TRK Analog CO Trunk MO Name in Alarm Log Alarm Level Initial Command to Run Full Name of MO CO TRK MAJOR test port GGGVSpp l Analog CO Trunk CO TRK MINOR test port GGGVSpp l Analog CO Trunk CO TRK WARNI...

Page 93: ...ze Message Places ground on Ring a CO Response Places ground on Tip b PBX Response Close the loop c CO Response Provide loop current d PBX response Dial out digits 2 PBX On Hook first Drop Message Open the Tip Ring Loop no loop current a CO Response Open circuit on Tip 3 CO On Hook first Disconnect Open circuit on Tip no loop current a PBX Response Open Tip Ring loop Incoming Call 1 CO Off Hook Se...

Page 94: ... None MAJ MIN WRN OFF 1025 e Any Demand Diagnostic Test 3 MAJ MIN WRN OFF test port GGGVSpp sh r 2 1281 e Any Demand Diagnostic Test 3 MAJ MIN WRN ON test port GGGVSpp sh r 3 1537 Dial Tone Test 0 MAJ MIN WRN OFF test port GGGVSpp l r 2 2561 d 57345 None 2817 a 57360 None 2817 a 57393 None 2817 d 57484 Dial Tone Test 0 MAJ MIN WRN OFF test port GGGVSpp l r 1 3073 d 57376 None 3329 d 57408 None 332...

Page 95: ... outgoing call Aux data 57424 No loop current on outgoing call Aux data 57484 No dial tone on outgoing call These errors cause the Dial Tone Test 0 to run and are only considered a problem if the Dial Tone Test fails in which case Error Type 1537 will also show up In this case the trunk may be put in Ready For Service state shown as disconnected by status command which allows only incoming calls R...

Page 96: ...d Ring wires were reversed at the PBX If battery reversals occur during dialing wrong numbers may result Refer problem to CO Ask them to remove the battery reversal option 513 57364 Ground detector stuck active After several occurrences an on board minor alarm is generated Run the short test sequence If test aborts with Error Code 1000 disconnect Tip and Ring and repeat short test If test still ab...

Page 97: ...n outgoing call This error occurs when an attempt is made to seize a ground start CO trunk for an outgoing call and Tip ground is not detected or the caller hangs up before Tip ground is detected Busyout the affected port and run a long test Observe the test results If any tests fail refer to the description of the tests and the associated error codes Release the port If users continue to report t...

Page 98: ...n the system technician should check if MFT Range Extenders are being used If extenders are present then there is a good chance that there is excessive loop current which will cause Test 3 to log errors However all else being normal these errors should not affect the customer Table 48 Order of Investigation Order of Investigation Short Test Sequence Long Test Sequence D ND NPE Crosstalk Test 6 Not...

Page 99: ... of 5 times 1001 ABORT System resources required to run this test were not available This could be due to a failure to seize the port 1 Retry the command at 1 minute intervals for a maximum of 5 times 1002 ABORT The system could not allocate time slots for the test The system may be under heavy traffic conditions or it may have time slots out of service due to TDM BUS errors 1 If the system has no...

Page 100: ...until the circuit pack can be replaced as a last resort Perform a trunk test call to see if the trunk is operable NOTE If the dial tone test fails for all ports on a circuit pack a 5 volt power problem is indicated To investigate problems with a power unit refer to CARR POW 2002 FAIL Seizure portion of test failed due to hardware problem Fault is usually caused by a disconnected trunk 1 If the CO ...

Page 101: ...cted 1009 PASS Detected tone was not pure dial tone No action required PASS Trunk was seized and dial tone was detected User reported troubles on this port should be investigated by using other port tests and by examining trunk or external wiring 0 NO BOARD The test could not relate the internal ID to the port 1 Check to ensure that the board translations are correct Translate the board if necessa...

Page 102: ...lable for certain tests You must wait until the port is idle before retesting If the port status is idle retry the command at 1 minute intervals for a maximum of 5 times 1004 ABORT The port was seized by a user for a valid call Use the display port GGGVSpp command to determine the trunk group member number of the port Use the status trunk command to determine the service state of the port If the s...

Page 103: ...ls the Dial Tone Test 0 fails with Error Code 2002 AND Error Type 3329 or 3585 appears in the Hardware Error Log with the same last occurred time as Error Type 1281 and 1537 replace the Media Module Repeat test with CO line removed If test fails replace the Media Module If test passes the CO may be drawing too much current Refer problem to CO PASS This test verifies that the port is able to apply ...

Page 104: ...port GGGVSpp command to determine the trunk group member number of the port Use the status trunk command to determine the service state of the port If the service state indicates that the port is in use wait until the port is idle before testing If the port status is idle retry the command at 1 minute intervals for a maximum of 5 times 2100 ABORT System resources required to run this test were not...

Page 105: ...te and cannot be used for incoming calls in service The trunk is in an activated state and can be used for incoming calls If the DS1 Media Module is out of service then all trunks on the DS1 Interface Media Module are put into the out of service state and a Warning alarm is raised Any NO BOARD The test could not relate the internal ID to the port no board Check to ensure that the board translation...

Page 106: ...nk grp mbr 257 e 57474 57473 513 f 57392 MIN MAJ 769 g 57393 MIN MAJ 1793 h test board GGGVSpp 2305 i 50944 None MIN MAJ OFF 3840 j Port Audit and Update Test 36 Run the Short Test Sequence first If all tests pass run the Long Test Sequence Refer to the appropriate test description and follow the recommended procedures This alarm will only be raised when the System Parameter Country form has the B...

Page 107: ...nnect Error Type 1793 DS1 Interface Media Module is out of service Look for MG DS1 errors in Hardware Error Log Refer to the appropriate MG DS1 information for details Error Type 2305 This error indicates that a signaling change was detected by the PBX trunk Media Module which is inconsistent with the present state of the trunk Error Type 3840 Port Audit and Update Test 36 failed due to an interna...

Page 108: ...th a valid call Use display port GGGVSpp to determine the trunk group member number of the port Use the status trunk command to determine the service state of the port If the port is in use wait until the port is idle before testing If the port status is active but the port is not in use no calls check the error log for error type 1025 The port may be locked up If the port status is idle retry the...

Page 109: ...rvice Enter release trunk to put the trunk back into in service Retry the test command Any NO BOARD The test could not relate the internal ID to the port no board This could be due to incorrect translations no board is inserted an incorrect board is inserted or an insane board is inserted Check to ensure that the board translations are correct Use the list config command and resolve any problems t...

Page 110: ...Testing The system uses technician invoked tests to diagnose the health of the trunk These tests are described in the following sections Additionally in line testing which can generate errors is performed while a call is in progress See the Error Log Table 57 DID Trunk Error Log Entries on page 111 for a description of these errors These errors may be reproduced by placing a call on the trunk and ...

Page 111: ...g Entries and Test to Clear Values Table 57 DID Trunk Error Log Entries Error Type Aux Data Associated Test Alarm Level On Off Board Test to Clear Value 0 0 Any Any Any test port GGGVSpp sh r 1 1 a Any None WRN OFF 1 b 57476 None WRN OFF 1 c 57477 None WRN OFF 1 d 57483 None WRN OFF 15 e Any Port Audit Update 36 18 0 busyout trunk grp mbr WRN OFF release trunk grp mbr 130 f None WRN ON test trunk ...

Page 112: ...condition occurs when the CO sends rotary dial digits too soon after seizure on a wink start trunk 1 Verify trunk administered wink immediate start parameter 2 Refer problem to CO This is a software audit error that does not indicate any hardware malfunction Run Short Test Sequence and investigate associated errors if any This error type indicates that the Media Module has been removed or has been...

Page 113: ...is event only occurs after the occurrence of Error Type 513 The CO released the trunk 4 minutes after the PBX dropped the call This event decrements the severity error count of Error Type 513 or may mean the problem related to Error Type 513 has been fixed 1 Verify that Error Type 513 does not occur again Refer to Error 513 System Technician Demanded Tests Descriptions and Error Codes CAUTION Alwa...

Page 114: ...d retry the command at 1 minute intervals a maximum of 5 times If the test continues to abort check for wiring errors toward the CO which may cause the trunk to lock up If the wiring is good and the test continues to abort replace the circuit pack 1004 ABORT The port was seized by a valid call during the test Enter display port GGGVSpp to determine the station extension attendant number or trunk g...

Page 115: ...ming CO line was detected Check the incoming CO line for proper operation If warranted refer the problem to the CO If the CO line is not at fault the failure must be on the DID port Replace the Media Module PASS Current flow was detected for this port User reported troubles on this port should be investigated using other port tests and by examining connections Refer problem to the CO Any NO BOARD ...

Page 116: ... timing Network balance R RC Disconnect timing Table 60 TEST 36 Port Audit Update Test 1 of 2 Error Code Test Result Description Recommendation ABORT Could not allocate the necessary system resources to run this test Retry the command at 1 minute intervals a maximum of 5 times 1006 ABORT The port is out of service perhaps busied out Use display port GGGVSpp to determine the trunk group member numb...

Page 117: ...m error Retry the command at 1 minute intervals a maximum of 5 times PASS This test passed Translation information was successfully updated on the Media Module If signaling troubles are reported Error Types 1 257 or 513 verify translation for this port Refer problem to the CO Any NO BOARD The test could not relate the internal ID to the port Check to ensure that the board translations are correct ...

Page 118: ...f service state Ready for Service The port on the Media Module has been put into service but the voice terminal has not yet established signaling communications with the port In Service The voice terminal has established signaling communications with the port and the system is ready to process calls to and from that station A terminal in the ready for service state will progress to the in service ...

Page 119: ...ranslation is loaded at boot time when translation which affects the parameters of a terminal is changed as part of system administration actions and when a port is inserted in software as a result of board insertion or translation change Automatic Download Actions System Reboot Restart A global download action is started when periodic maintenance tests start after a system reboot restart regardle...

Page 120: ...PN is reestablished after that EPN was down A station port is added to the system by a add station or change station command A TTI port is activated Audits As part of periodic maintenance the hardware status audit test queries programmable terminals to determine which levels and or options are being used If the reported values are not equal to the administered values the system will initiate a ter...

Page 121: ...302B1 terminal There is no visible display on a station for the other background or demand download actions As described below the status station and status attendant screens can be used to check the download status of a specified terminal Status of Parameter Downloads The status station and status attendant screens display the current download status of individual 84xx terminals in the Download S...

Page 122: ...t GGGVSpp sh 257 e 40971 None 513 0 Station Digital Audits Test 17 WARNING o OFF test port GGGVSpp sh r 6 767 f 40964 None WARNING OFF 769 g 40963 40988 None WARNING OFF 1026 o NONE WARNING OFF 1281 Any Station Digital Audits Test 17 WARNING OFF test port GGGVSpp sh r 4 1537 h 40968 None WARNING OFF 2304 n None 2305 i 32770 None 2305 h 40967 None 2817 j Any None OFF 3840 k 40965 None 3840 l 40989 ...

Page 123: ...are received This is an in line event that produces this error type when a favorable response is received from running the Digital Line Electronic Power Feed Test 11 No craft action is necessary This alarm will be resolved with the passing of time With Aux Data 40963 this error type is a result of an overcurrent condition With 40988 this error type indicates that the EPF circuit has been turned of...

Page 124: ...learing error codes associated with the Voice and Control Channel Local Looparound Test for example you may also clear errors generated from other tests in the testing sequence Table 65 Order of Investigation Order of Investigation Short Test Sequence Long Test Sequence D ND Digital Terminal Remote Looparound Test 1201 Note This Test ABORTS X D Voice and Control Channel Local Looparound Test 13 No...

Page 125: ...t 1 of 2 Error Code Test Result Description Recommendation ABORT Internal system error Retry the command at 1 minute intervals a maximum of 5 times 1000 ABORT System resources required to run this test are not available The port may be busy with a valid call Enter display port GGGVSpp to determine the station extension or attendant number of the port Use status station or status attendant to deter...

Page 126: ...s with the power to the station To verify that the station is powered up correctly run a self test on the station and check that all the feature buttons are operating If Error Type 769 appears in the Error Log this indicates some problem with the power to the station Check for a short in the wiring a damaged jack a defective voice terminal or an incorrect type of terminal Any NO BOARD The test cou...

Page 127: ...es 3 ABORT Station may be in ready for service or out of service state Use status station command to verify state of station Make sure the terminal is connected Retry the command at 1 minute intervals a maximum of 5 times 1000 ABORT System resources required to run this test are not available The port may be busy with a valid call Use display port GGGVSpp to determine the station extension or atte...

Page 128: ...on and health information back This information is checked and a pass fail result is provided Ringer Update Test This updates the digital telephone ringer state according to the processor records FAIL Internal system error Retry the command at 1 minute intervals a maximum of 5 times PASS The message to light all of the station lamps was sent successfully to the port Observe the station lamps being...

Page 129: ...nal system error Resolve any outstanding Media Module maintenance problems Retry the command at 1 minute intervals a maximum of 5 times 5 ABORT Ringer update aborted due to station being in ready for service or out of service state 6 ABORT This port may have been busied out by system technician Look in the Error Log for Error Type 18 port busied out for this port If this error is present release t...

Page 130: ...tions Any NO BOARD The test could not relate the internal ID to the port Check to ensure that the board translations are correct Translate the board if necessary Use the busyout board command Use the reset board command Use the release busy board command Use the test board command This should re establish the linkage between the internal ID and the port If the problem persists replace the circuit ...

Page 131: ...op Message Open Tip Ring loop no loop current CO Response CO goes to idle state see Note Incoming Call 1 CO Applies Ringing Voltage PBX Response Detect ringing current 2 PBX Off Hook Answer Message Close loop CO Response Trip ringing provide loop current 3 PBX On Hook Drop Message Open Tip Ring loop no loop current CO Response CO goes to idle state see Note Direct Inward Dialing DID 1 CO Applies R...

Page 132: ...ults from abnormal ringing current but does not prevent the incoming call from being accepted This error code is logged for information purposes only and does not cause additional testing to occur Late CO Trunk release This indicates that the CO releases the trunk at least four minutes after the PBX dropped the call This error code is only logged as an informational event and causes no other testi...

Page 133: ...l current is not detected In this case neither incoming nor outgoing calls can be completed and the dial tone test also fails Check for other errors 2817 57393 CO released the trunk at least four minutes after the PBX dropped the call This error code is log only and causes no other testing to occur No alarm is generated Check for other errors 3073 57376 No loop current on incoming call The incomin...

Page 134: ...ted with the NPE Crosstalk Test for example you may also clear errors generated from other tests in the testing sequence Table 72 Order of Investigation Order of Investigation Short Test Sequence Long Test Sequence D ND NPE Crosstalk Test 6 Note This Test will abort with Error Code 1412 X ND Dial Tone Test 0 Note This Test will abort with Error Code 1412 X ND Looparound and Conference Test 33 Note...

Page 135: ...ult Description Recommendation ABORT Could not allocate the necessary system resources to run this test Retry the command at 1 minute intervals a maximum of 5 times 2100 ABORT Could not allocate the necessary system resources to run the test FAIL Internal system error Retry the command at 1 minute intervals a maximum of 5 times PASS This test passed Translation information was successfully updated...

Page 136: ... to the 24th port On 32 channel interfaces the DS1 ISDN Trunks B channels may use any of ports 1 to 15 and 17 through 31 The signaling link is assigned to the 16th port The 32nd channel port 0 is used for framing In NFAS configurations the 24th or 16th ports on some of the DS1 Media Modules may be used for B channels Refer to ISDN SGR for further information A problem with the ISDN LNK will have a...

Page 137: ...ors If no errors could be found by testing the Link Error is probably not affecting service However if this Link Error continues to be logged follow normal escalation procedures MG DS1 Interface Media Module is out of service Look for and resolve DS1 BD errors in the Hardware Error Log Bad DLCI error This error occurs when a LAPD frame is received across the DS1 facility which contains a DLCI whic...

Page 138: ...y degrade the performance of the LAN Bus Maintenance will not start any testing or generate any alarms in response to this error System Technician Demanded Tests Descriptions and Error Codes The command to test the ISDN LNK MO is test port GGGVSpp where pp is 24 for 24 channel interfaces and 16 for 32 channel interfaces Table 76 System Technician Demanded Tests Order of Investigation Short Test Se...

Page 139: ...ndpoint Detached to y 8 FAIL The MM710 is not in service Check the Hardware Error Log for entries logged against DS1 MM and consult the DS1 Interface Media Module Maintenance documentation for repair procedures PASS The MM DS1 Interface Media Module transporting the ISDN PRI Signaling Link Port is in service Any NO BOARD The test could not relate the internal ID to the port no board This could be ...

Page 140: ... group of B channels in three basic ways Facility associated signaling FAS Nonfacility associated NFAS simplex signaling NFAS duplex signaling In a FAS signaling group the 24th port of the DS1 MM Interface Media Module carries D channel signaling for up to 23 B channel ports on the same Media Module In an NFAS signaling group the 24th port of one DS1 MM Interface can carry D channel signaling for ...

Page 141: ... Layer 3 communication is down there should be indications in the form of alarms and errors for link components Check out other errors against ISDN SGR ISDN TRK and other hardware components on the link There is no test to clear these errors The error counter is decremented by 1 every 15 minutes Table 79 ISDN PRI Signaling Group Error Log Entries Error Type Aux Data Associated Test Alarm Level On ...

Page 142: ...ure of the Layer 2 Query Test for the primary signaling channel This error indicates a failure of the Layer 2 Query Test for the secondary signaling channel This error indicates a failure of Test 637 the Remote Layer 3 Query A specific message was sent to the far end switch and it did not respond within the allotted time Investigate elements of the ISDN PRI D channel s ISDN LNK for both this switc...

Page 143: ...the occurrence of a normal race condition for example the local switch has requested use of a B channel which the far end switch had just reserved for use on another call From the Media Module and port number in the Aux Data field determine the trunk group against which the error was reported Use the status trunk command for the indicated trunk Refer to the DS1 ISDN Trunk Service States and ISDN P...

Page 144: ... customer has subscribed to for this trunk group 3892 Protocol detail may offer a clue if customer is having ISDN calls denied with an unexpected intercept tone If customer is complaining of unexpected intercept tones when accessing ISDN trunks or PRI endpoints and no other cause can be found escalate the problem and provide the next tier with this Error Log information 3894 Protocol detail may of...

Page 145: ...ed the request because the requested service is not implemented Follow the recommendations listed above for Error Type 3890 3910 Only restricted digital BC available 3919 Service or option not implemented unspecified Used when no other cause in this class applies 3928 A call was denied because of a basic incompatibility between the type of call and either the facilities selected by the routing pat...

Page 146: ...y Signaling Channel port ISDN LNK also investigate the Media Module Table 81 Order of Investigation Order of Investigation Short Test Sequence Long Test Sequence D ND Primary Signaling Link Hardware Check 636 X X ND Secondary Signaling Link Hardware Check 639 X X ND Layer 2 Status Test 647 X X ND Remote Layer 3 Query Test 637 X X ND D Destructive ND Nondestructive Table 82 Primary Signaling Link H...

Page 147: ...roblem with the MM710 or the ISDN PRI Signaling Channel D Channel No ISDN trunk or PRI endpoint calls can be made until the problem is resolved Consult the procedures for the MM710 and the ISDN PRI Signaling Channel ISDN LNK PASS The basic physical connectivity of the primary D channel is intact and functional One might try this test repeatedly to ensure the link is up and to uncover any transitor...

Page 148: ...vice state This is a NORMAL ABORT Administer or release an ISDN trunk or PRI endpoint before retrying the test For an ISDN trunk use the status trunk group member command to verify the ISDN trunk state For a PRI endpoint use status pri endpoint extension Then retry this test when at least one B channel is in the in service or maintenance states 1113 ABORT The signaling channel is down Therefore no...

Page 149: ...attention to the results of Test 258 ISDN Test Call Any NO BOARD The test could not relate the internal ID to the port no board This could be due to incorrect translations no board is inserted an incorrect board is inserted or an insane board is inserted Ensure that the board translations are correct Execute the add ds1 GGGVS command to administer the MG DS1 interface if it is not already administ...

Page 150: ...ISDN PRI Secondary Signaling Channel D Channel No ISDN trunk or PRI endpoint calls can be made until the problem is resolved Consult the procedures for the MM710 and the ISDN PRI Signaling Channel ISDN LNK PASS The basic physical connectivity of the Signaling Group s Secondary D channel is intact and functional Try this test repeatedly to ensure the link is up and to uncover any transitory problem...

Page 151: ...est 1 of 2 Error Code Test Result Description Recommendation 1132 ABORT Internal system error The port location for the primary ISDN PRI D channel is not known This condition should not be possible since an administered DS1 Media Module must be specified when a Signaling Group is administered Retry the command at one minute intervals a maximum of five times 1134 ABORT Internal system error The ass...

Page 152: ...sied out Verify that the Primary and Secondary Signaling Channel D channel at the far end has been administered correctly Verify that the DS1 port used for the Primary and Secondary D channels has not been busied out at the far end PASS The Primary Signaling Channel is up and if administered the Secondary Channel is up Any NO BOARD The test could not relate the internal ID to the port no board Thi...

Page 153: ...aling messages for several B channels forming an ISDN signaling group ISDN SGR A B channel may be a port on a MM710 series DS1 Media Module Two types of DS1 interfaces exist 24 DS0 channels on a 1 544 Mbps link 31 DS0 channels 1 framing channel on a 2 048 Mbps link On 24 channel interfaces any of the first 23 ports on the DS1 Media Modules can be a B channel On the MM710 the 24th port may be used ...

Page 154: ...end component The service state is initialized to the Out Of Service Far End state and an attempt is made to negotiate it to In Service NOTE The service state of a particular DS1 ISDN Trunk B channel can be displayed by issuing the status trunk trunk group trunk member system technician command When a call is present the specification defines the permissible call states as well There are tests in ...

Page 155: ...d messages to the far end to try to negotiate the trunk B channel into service The trunk is unusable for outgoing calls but will service incoming call requests from the far end Note that transitions into MTC FE do not drop stable calls Therefore if the service state changes from in service to MTC FE then stable calls are unaffected Maintenance Near End MTC NE The trunk B channel is in this state i...

Page 156: ...ng trunk on far end switch Warning The far end trunk is busied out Check the status of the far end switch pending in service pending maint None Maintenance message was sent and the switch is waiting up to 2 min for a reply from the far end Wait 2 minutes and check service state after the pending state has cleared maint NE None ISDN test call in progress test trunk long and test isdn testcall comma...

Page 157: ...o Clear Value 0 0 Any Any Any test port GGGVSpp 1 a Any None test port GGGVSpp 15 b Any Audit and Update Test 36 18 0 busyout trunk grp mbr release trunk grp mbr 19 c 0 None 129 d None WARNING OFF test port GGGVSpp 130 e None WARNING ON test port GGGVSpp 257 f Any None test port GGGVSpp 513 g Any None WARNING OFF test port GGGVSpp 769 h Any None test port GGGVSpp 1025 0 None 1793 i Any None test p...

Page 158: ... on a 2 048 Mbps link For additional maintenance information see also MG DS1 The far end switch changed its ISDN service state to either out of service or maintenance This may be a temporary condition due to testing of that trunk by the far end or a hardware problem with the trunk Outgoing calls will not be allowed over the trunk To investigate the status of the trunk use the status trunk group me...

Page 159: ...he ISDN trunk is not administered on the far end The Aux field contains the physical name of the ISDN trunk in decimal Then verify that the far end has this trunk administered The Warning alarm will be retired automatically whenever an outgoing or incoming call that uses this trunk is answered by the called endpoint If problems persist then busy out the ISDN trunk to take it out of the hunt group ...

Page 160: ...ther tests in the testing sequence Table 90 System Technician Demanded Tests MG DS1 Order of Investigation Short Test Sequence Long Test Sequence D ND NPE Crosstalk Test 6 Note This Test ABORTS when run on a Avaya G350 Media Gateway system X ND Conference Circuit Test 7 Note This Test ABORTS when run on a Avaya G350 Media Gateway system X ND Audit and Update Test 36 X X ND Signaling Link State Che...

Page 161: ... test FAIL Test failed due to internal system error Retry the command at 1 minute intervals for a maximum of 5 times PASS Trunk translation has been updated successfully The current trunk states kept in the DS1 interface Media Module and switch software are consistent Any NO BOARD The test could not relate the internal ID to the port no board This could be due to incorrect translations no board is...

Page 162: ...ther information may also be obtained by consulting the procedures for the ISDN PRI Signaling Channel ISDN LNK 8 FAIL There is a problem with the DS1 interface Media Module Consult the procedures for the appropriate DS1 interface Media Module MG DS1 PASS The signaling link hardware is OK Any NO BOARD The test could not relate the internal ID to the port no board This could be due to incorrect tran...

Page 163: ...h to attempt to bring the trunk back into the in service state A PASS for this test simply means that the message has been successfully sent Two minutes are allowed for a reply If no reply is received within that two minute window the message is sent out again If again no response is received within two minutes the trunk remains in the out of service far end state The switch will attempt another S...

Page 164: ...n the maintenance far end state Incoming calls will be accepted but no outgoing calls can be originated If an incoming call is presented another Service State Audit will be immediately performed in an attempt to put the DS1 ISDN Trunk in the proper state Any NO BOARD The test could not relate the internal ID to the port no board This could be due to incorrect translations no board is inserted an i...

Page 165: ...rror log against the associated signaling channel ISDN LNK Error Type 1 Table 94 TEST 257 Call State Audit Test 1 of 2 Error Code Test Result Description Recommendation 1018 ABORT Maintenance is disable on this trunk Enable maintenance by entering y in the Maintenance Tests field on page 2 of the change trunk group form 1019 ABORT An audit is already in progress Wait 2 minutes and try again 1113 A...

Page 166: ...be due to incorrect translations no board is inserted an incorrect board is inserted or an insane board is inserted Ensure that the board translations are correct Execute the add ds1 GGGVS command to administer the MG DS1 interface if it is not already administered If the board was already administered correctly check the error log to determine whether the board is hyperactive If this is the case ...

Page 167: ...g that the link has unregistered with the G350 If the G350 re registers the alarm is resolved If the link loss delay timer on the primary server expires Error Type 1 is logged System Technician Demanded Tests Descriptions and Error Codes There are no System Technician Demanded Tests associated with this MO MG ANA ANALOG MM711 MM714 NOTE For more information refer to the MO XXX BD section of this d...

Page 168: ...ination styles Analog modems are supported on the G350 only in limited configurations in which the modem call stays within a single Media Gateway If the modem is connected to an MM711 Analog Media Module and the call goes to either a another modem on an MM711 within the same Media Gateway or b the PSTN through an analog T1 E1 or BRI trunk on the same Media Gateway the call will succeed If the mode...

Page 169: ...20 and MM722 BRI Media Modules contain eight 4 wire ports that interface to the network at the ISDN S T reference point over two 64 Kb s channels B1 and B2 and over a 16Kb s signaling D channel Table 99 Order of Investigation Order of Investigation Short Test Sequence Long Test Sequence Reset Board Sequence D ND NPE Audit Test 50 Note This test will abort with Error Code 1412 X ND Ringing Applicat...

Page 170: ...erface Reference Points Figure 11 Integrated Trunk Side BRI ISDN Interface Reference Points on page 170 shows for a generic integrated trunk side BRI the ISDN Interface Reference Points Table 101 ISDN Interface Reference Point definitions on page 171 gives definitions for the generic ISDN Interface Reference Points Figure 11 Integrated Trunk Side BRI ISDN Interface Reference Points CO NT 2 Wire NT...

Page 171: ...e NT2 functionality including protocol handling and multiplexing for Layers 2 and 3 T 4 wire Basic Rate interface to a Network Termination Network Termination 1 NT1 that terminates Layer 1 and monitors maintenance performance timing power transfer multiplexing and multi drop termination with contention resolution TE Terminal Equipment U Basic Rate network side 2 wire line interface 1 TN556B ISDN B...

Page 172: ...GGGVM and reset board GGGVM commands When reset the circuit pack executes a set of tests to detect the presence of any of the faults listed above Detection of one of these errors during initialization causes the circuit pack to lock up and appear insane to the system See the repair procedure in Note Error Type 769 The circuit pack detects a program logic error While no action is required this erro...

Page 173: ...ror Type 3840 The circuit pack received an inconsistent down link message a bad header port number data sub qualifier or logical link over the Control Channel Error Type 3842 The board is receiving data from the bus faster than it can distribute the data to its endpoints causing the FIFO RAM buffer to overflow This error can occur occasionally due to the statistical sizing of the buffers If it occ...

Page 174: ...re LAN Receive Parity Error Counter Test 595 The test reads and clears a circuit pack s LAN Receive Parity Error Counter MG DCP Digital Line Media Module DIG LINE maintenance monitors and tests ports on digital line Media Modules and the hardware connected to those ports for lines administered as a digital station Media Gateway level maintenance is covered by MG DCP whose strategy is described in ...

Page 175: ...mber of DS1 boards on which echo cancellation is activated for a specific customer The DS1 MEDIA MODULE form for the MM710 Media Module has fields to support echo cancellation Echo Cancellation EC Direction and EC Configuration The Echo Cancellation field displays only if the Echo Cancellation feature has been activated on the system parameters customer options form by entering a y in the DS1 Echo...

Page 176: ...ncel echo coming from the network far end echo or coming from the switch near end echo MM710 DS1 Media Module The MM710 Universal DS1 Interface Media Module provide an interface to the DS1 facility and are designed to support 24 DS0 channels on a 1 544 Mbps DS1 link or 32 DS0 channels on a 2 048 Mbps link The DS0 channels can be administered as trunks to other switches lines to off premises statio...

Page 177: ... administered in part by administering an echo cancellation plan Currently DS1 Echo Cancellation Plan 4 is the default plan CAUTION The DS1 Echo Cancellation Plan 1 uses a 96ms echo tail and introduces 6db of loss for additional cancellation Because no digital facilities have ever introduced loss this is an unexpected side effect of the Plan 1 echo cancellation feature Since services personnel mig...

Page 178: ...1537 k 46082 MIN WRN ON 1538 l Any MIN WRN ON 1793 Any Blue Alarm Inquiry Test 139 MAJ MIN WRN OFF test board GGGVS 1794 Any Blue Alarm Inquiry Test 139 MAJ MIN WRN OFF test board GGGVS 1795 Any Blue Alarm Inquiry Test 139 MAJ MIN WNG OFF test board GGGVS 2049 Any Red Alarm Inquiry Test 140 MIN WRN OFF test board GGGVS 2305 Any Yellow AlarmInquiry Test 141 MIN WRN OFF test board GGGVS 2306 Any Yel...

Page 179: ...1537 k 46082 MIN WRN ON 1538 l Any MIN WRN ON 1793 Any Blue Alarm Inquiry Test 139 MAJ MIN WRN OFF test board GGGVS 1794 Any Blue Alarm Inquiry Test 139 MAJ MIN WRN OFF test board GGGVS 1795 Any Blue Alarm Inquiry Test 139 MAJ MIN WNG OFF test board GGGVS 2049 Any Red Alarm Inquiry Test 140 MIN WRN OFF test board GGGVS 2305 Any Yellow AlarmInquiry Test 141 MIN WRN OFF test board GGGVS 2306 Any Yel...

Page 180: ... administered DS1 trunks access endpoints or PRI endpoints associated with the Media Module from their trunk groups 3 Execute the remove ds1 GGGVS and change media module GGGVS commands Error Type 18 The MG DS1 Interface Media Module has been busied out by a busyout board GGGVS command 3840 p Any None 3841 q 4358 3842 r 46097 3999 t Any None Run the Short Test Sequence first If all tests pass run ...

Page 181: ...ts only one of these hardware problems then the error will disappear when none of these faults are detected for 10 minutes If the same Aux Data value is logged more than once in a 24 hour period the Media Module should be replaced Error Type 514 This is a LAN External RAM Error This error occurs when there is a hardware fault in the PPE external RAM The RAM is used for message buffering to and fro...

Page 182: ...acket Bus use the commands busyout board GGGVS reset board GGGVS test board GGGVS long release board GGGVS If the problem persists and there are no PKT BUS alarms or port alarms then replace the Media Module Error Type 1538 The hyperactive Media Module is out of service and may exhibit one or more of the following symptoms The common Media Module level tests such as Test 50 abort with error code 2...

Page 183: ...is required A Bad Translation RAM is detected but the call continues by using another translation location Error Type 3999 This error indicates that the Media Module sent a large number of control channel messages to the switch within a short period of time If Error Type 1538 is also present then the Media Module was taken out of service due to hyperactivity If Error Type 1538 is not present then ...

Page 184: ...of Investigation Short Test Sequence Long Test Sequence Reset Board Sequence test ds1 loop D ND Echo Cancellation Test 1420 X D Control Channel Loop Test 52 X ND NPE Connection Audit Test 50 NOTE This test will ABORT with Error Code 1412 Loss of Signal Alarm Inquiry Test 138 X X ND Blue Alarm Inquiry Test 139 X X ND Red Alarm Inquiry Test 140 X X ND Yellow Alarm Inquiry Test 141 X X ND Major Alarm...

Page 185: ...times a maximum of 5 times PASS Communication with this Media Module is successful Any NO BOARD The test could not relate the internal ID to the port no board This could be due to incorrect translations no board is inserted an incorrect board is inserted or an insane board is inserted Ensure that the board translations are correct Execute the add ds1 GGGVS command to administer the MG DS1 if it is...

Page 186: ...iguration to run this test This error applies only to DS1 Interface Media Modules It means the DS1 Interface Media Module is providing timing for the system and therefore it cannot be reset without major system disruptions If the Media Module needs to be reset then set synchronization to another DS1 Interface Media Module or to the Tone Clock Media Module and try again 1015 ABORT Port is not out o...

Page 187: ...s been restored The MM710 Interface Media Module raises a Loss of Signal alarm after the signal has been lost for about 1 second It will not retire the alarm until the signal has returned for about 10 seconds PASS The Media Module initializes correctly Run the Short Test Sequence Any NO BOARD The test could not relate the internal ID to the port no board This could be due to incorrect translations...

Page 188: ...9 TEST 138 Loss of Signal Alarm Inquiry Test 1 of 3 Error Code Test Result Description Recommendation ABORT Internal system error Retry the command at 1 minute intervals for a maximum of 5 times 2000 ABORT Response to the test was not received within the allowable time period This may be due to hyperactivity Error Type 1538 in the error log indicates hyperactivity The hyperactive Media Module is o...

Page 189: ...I terminal adapter Contact the vendor of the line side terminating device to diagnose the equipment Check the physical connection of the MM710 Interface Media Module and the cable Check the physical connection of the MM710 Interface Media Module to the terminating device Check premise distribution system or intra premise wiring for physical connection failures 1400 FAIL Echo Canceller Function fai...

Page 190: ...k mode When the DS1 board is in the LLB mode the arriving bit pattern is regenerated and sent back The Line Loopback LLB Alarm activates when the in band activate LLB bit pattern arrives continuously for 5 seconds on the DS1 line The LLB deactivates when the in band deactivate LLB bit pattern arrives continuously for 5 seconds on the DS1 line Since LLB is a maintenance condition rendering all DS0 ...

Page 191: ...vice and one or more of the following symptoms may be exhibited The MG DS1 tests such as Test 138 and Test 139 are aborting with error code 2000 The tests run on the ports of this Media Module are returning a no board result A busyout or a release command has no affect on the test results A list config command shows that the Media Module and the ports are properly installed When hyperactivity occu...

Page 192: ...he DS1 endpoint If the MG DS1 Interface Media Module connects directly to a line side terminating device such as a PRI terminal adapter contact the vendor of the terminating device to diagnose the equipment PASS Remote DS1 endpoint is in service Neither a Blue alarm nor a Line Loopback alarm nor a Payload Loopback Alarm is detected by the MG DS1 Interface Media Module Any NO BOARD The test could n...

Page 193: ...enance software places all trunks or ports of the Media Module into the out of service state The inquiry test runs every 10 minutes until the Red alarm is cleared When the Red alarm is cleared the MG DS1 Interface Media Module stops transmitting the Yellow alarm to the remote DS1 endpoint The maintenance software restores all trunks or ports of the MG DS1 Interface Media Module to the service stat...

Page 194: ...eturning a no board result A busyout or a release command has no affect on the test results A list config command shows that the Media Module and the ports are properly installed When hyperactivity occurs the Media Module is isolated from the system and all of the trunks for this Media Module are placed into the out of service state The system will try to restore the Media Module within 15 minutes...

Page 195: ... DS1 packs and of the cable 4 Replace the local MG DS1 interface Media Module and repeat the test If the MG DS1 connects to a line side terminating device for example a PRI terminal adapter do the following 1 Verify that the switch DS1 and the line side terminating device are administered using the same signaling mode framing mode and line coding 2 Investigate the maintenance status of the line si...

Page 196: ... connectivity of the MG DS1 packs and of the cable 4 Replace the local MG DS1 interface Media Module and repeat the test If the MG DS1 connects to a line side terminating device for example a PRI terminal adapter do the following 1 Verify that the switch DS1 and the line side terminating device are administered using the same signaling mode framing mode and line coding 2 Investigate the maintenanc...

Page 197: ...evious service state before the Yellow alarm was raised This Yellow alarm corresponds to the yellow F2 state documented in CCITT Recommendation I 431 Remote Multiframe Alarm Remote Multiframe Alarm RMA indicates that the remote DS1 endpoint is in a Loss of Multiframe Alarm condition while the MG DS1 Interface Media Module is administered using the DMI BOS common channel signaling The RMA is handle...

Page 198: ... such as Test 138 and Test 139 are aborting with error code 2000 The tests run on the ports of this Media Module are returning a no board result A busyout or a release command has no affect on the test results A list config command shows that the Media Module and the ports are properly installed When hyperactivity occurs the Media Module is isolated from the system and all of the trunks for this M...

Page 199: ... interface Media Module and repeat the test If the MG DS1 connects to a line side terminating device for example a PRI terminal adapter do the following 1 Verify that the switch DS1 and the line side terminating device are administered using the same signaling mode framing mode and line coding 2 Investigate the maintenance status of the line side terminating device Refer to the Line Side Terminati...

Page 200: ...l MG DS1 interface Media Module and repeat the test If the MG DS1 connects to a line side terminating device for example a PRI terminal adapter do the following 1 Verify that the switch DS1 and the line side terminating device are administered using the same signaling mode framing mode and line coding 2 Investigate the maintenance status of the line side terminating device Refer to the Line Side T...

Page 201: ...the local MG DS1 Interface Media Module and repeat the test If the MG DS1 connects to a line side terminating device such as a PRI terminal adapter 1 Verify that the switch DS1 and the line side terminating device are administered using the same signaling mode framing mode and line coding 2 Investigate the maintenance status of the line side terminating device Refer to the Line Side Terminating De...

Page 202: ...d The maintenance software places all trunks or ports on the Media Module in the out of service state if the Major alarm persists for more than 20 minutes PASS Neither a Yellow alarm nor a Remote Multiframe Alarm nor a F5 state alarm is being received from the remote DS1 endpoint Any NO BOARD The test could not relate the internal ID to the port no board This could be due to incorrect translations...

Page 203: ... Module are returning a no board result A busyout or a release command has no affect on the test results A list config command shows that the Media Module and the ports are properly installed When hyperactivity occurs the Media Module is isolated from the system and all of the trunks for this Media Module are placed into the out of service state The system will try to restore the Media Module with...

Page 204: ...o a line side terminating device for example a PRI terminal adapter do the following 1 The performance of the DS1 link between the MG DS1 interface Media Module and the line side terminating device is very poor Enter the list measurement ds1 log GGGVS command to read the error seconds measurement 2 Verify that the switch DS1 and the line side terminating device are administered using the same sign...

Page 205: ...message the Minor Alarm Inquiry Test is initiated to confirm the Minor alarm All trunks or ports on the Media Module are kept in the in service state after the Minor alarm is confirmed The Minor Alarm Inquiry Test runs every 10 minutes until the Minor alarm is cleared PASS No Major alarm is detected in the MG DS1 Interface Media Module Any NO BOARD The test could not relate the internal ID to the ...

Page 206: ...t on the test results A list config command shows that the Media Module and the ports are properly installed When hyperactivity occurs the Media Module is isolated from the system and all of the trunks for this Media Module are placed into the out of service state The system will try to restore the Media Module within 15 minutes When no faults are detected for 15 minutes the MG DS1 interface Media...

Page 207: ... FAIL cont d If the MG DS1 connects to a line side terminating device for example a PRI terminal adapter do the following 1 The performance of the DS1 link between the MG DS1 interface Media Module and the line side terminating device is very poor Enter the list measurement ds1 log GGGVS command to read the error seconds measurement 2 Verify that the switch DS1 and the line side terminating device...

Page 208: ...e threshold a Minor alarm is raised against the MG DS1 Interface Media Module All trunks or ports of the MG DS1 Interface Media Module remain in the in service state PASS No Minor alarm is detected in the MG DS1 Interface Media Module Any NO BOARD The test could not relate the internal ID to the port no board This could be due to incorrect translations no board is inserted an incorrect board is in...

Page 209: ... on the test results A list config command shows that the Media Module and the ports are properly installed When hyperactivity occurs the Media Module is isolated from the system and all of the trunks for this Media Module are placed into the out of service state The system will try to restore the Media Module within 15 minutes When no faults are detected for 15 minutes the MG DS1 interface Media ...

Page 210: ... physical connectivity of the MG DS1 interface Media Modules and the cable 6 Replace the local MG DS1 interface Media Module and repeat the test 1 to 88 cont FAIL cont d If the MG DS1 connects to a line side terminating device for example a PRI terminal adapter do the following 1 Retry the command at 1 minute intervals for a maximum of 5 times 2 Enter the list measurement ds1 log GGGVS command to ...

Page 211: ...s raised but all trunks or ports of the MG DS1 Interface Media Module remain in the in service state PASS No Slip alarm is detected on the MG DS1 Interface Media Module Any NO BOARD The test could not relate the internal ID to the port no board This could be due to incorrect translations no board is inserted an incorrect board is inserted or an insane board is inserted Ensure that the board transl...

Page 212: ...ct on the test results A list config command shows that the Media Module and the ports are properly installed When hyperactivity occurs the Media Module is isolated from the system and all of the trunks for this Media Module are placed into the out of service state The system will try to restore the Media Module within 15 minutes When no faults are detected for 15 minutes the MG DS1 interface Medi...

Page 213: ...rring If the MG DS1 connects to a T1 network facility or to another switch do the following 1 Retry the command at 1 minute intervals for a maximum of 5 times 2 If the DS1 interface Media Module is a MM710 enter the list measurement ds1 log GGGVS command to read the error seconds measurement 3 Verify that both endpoints of the DS1 link are administered using the same signaling mode framing mode an...

Page 214: ...e intra premise wiring for physical connection failures 7 Replace the local MG DS1 interface Media Module and repeat the test PASS No Misframe alarm is detected on the MM DS1 Interface Media Module Any NO BOARD The test could not relate the internal ID to the port no board This could be due to incorrect translations no board is inserted an incorrect board is inserted or an insane board is inserted...

Page 215: ...ecommendation ABORT Internal system error Retry the command at 1 minute intervals a maximum of 5 times FAIL Internal system software error Enter the display ds1 GGGVS command to verify the DS1 MM Interface Media Module translation PASS Translation data has been downloaded to the DS1 M Interface Media Module successfully Any NO BOARD The test could not relate the internal ID to the port no board Th...

Page 216: ... Test 139 are aborting with error code 2000 The tests run on the ports of this Media Module are returning a no board result A busyout or a release command has no affect on the test results A list config command shows that the Media Module and the ports are properly installed When hyperactivity occurs the Media Module is isolated from the system and all of the trunks for this Media Module are place...

Page 217: ... for the customer until the Media Module can be changed out PASS The Echo Cancellation feature is functioning properly Any NO BOARD The test could not relate the internal ID to the port no board This could be due to incorrect translations no board is inserted an incorrect board is inserted or an insane board is inserted Ensure that the board translations are correct Execute the add ds1 GGGVS comma...

Page 218: ... clear value Notes Error Type 1 this error type indicates a failure of the H 323 link keep alive messages between the LSP and primary call controller This is an indication that the LAN or the primary call controller is down System Technician Demanded Tests Descriptions and Error Codes There are no System Technician Demanded Tests associated with this MO Table 119 MG ICC Internal Call Controller MO...

Page 219: ...nd Error Codes There are no System Technician Demanded Tests associated with this MO TIE DS1 DS1 Tie Trunk Many trunk problems are caused by incorrect settings of parameters on the trunk group administration form Settings must be compatible with the local environment and with parameter settings on the far end Refer to Administrator s Guide for Avaya Communication Manager 555 233 506 for informatio...

Page 220: ... for trunk initialization periodic and scheduled maintenance system technician demanded tests and alarm escalation and resolution Three different trunk service states are specified in DS1 tie trunk maintenance If the DS1 Interface Media Module is out of service then all trunks on the DS1 Interface Media Module are also placed into the out of service state and a Warning alarm is raised Hardware Err...

Page 221: ...93 i test board GGGVSpp long 2305 j 50944 DS1 Tie Trunk Seizure Test 136 MIN MAJ OFF 2562 k 16665 2817 l 52992 3840 m Any Port Audit and Update Test 36 Run the Short Test Sequence first If all tests pass run the Long Test Sequence Refer to the appropriate test description and follow the recommended procedures This alarm will only be raised when the System Parameter Country form has the Base Tone G...

Page 222: ...DS1 tie trunk This error usually occurs after an occurrence of error type 513 The trunk has received the belated on hook that it has been waiting for from the far end switch The trunk is restored to in service idle and can be used for calls Aux Data 57393 indicates delayed external release on PBX disconnect This error can be ignored Error Type 1793 The DS1 Interface Media Module is out of service ...

Page 223: ...t Translation updates include the following data trunk type in out dial type timing parameters and signaling bits enabled The port audit operation verifies the consistency of the current state of the trunk kept by the DS1 Interface Media Module and the switch software Table 123 System Technician Demanded Tests Order of Investigation Short Test Sequence Long Test Sequence D ND NPE Crosstalk Test 6 ...

Page 224: ...rify that the trunk is out of service If the trunk is out of service determine why If it is OK to put the trunk back in service use the release trunk command to put the trunk back in service and then retry the test 2000 ABORT Response to the test request was not received within the allowable time period 2100 ABORT Could not allocate the necessary system resources to run this test Retry the command...

Page 225: ...ails This second part of this test cannot be run on a trunk if one of the following cases is true The trunk direction is administered as an incoming only trunk The trunk is the 24th port on a DS1 Interface Media Module which is administered using 24th Common Channel Signaling The trunk has been seized by a normal trunk call The trunk is administered with maintenance test disabled The outgoing sign...

Page 226: ...unk while the test is ongoing A glare situation is detected Current test is designed to be aborted Use the display port GGGVSpp command to determine the trunk group member number of the port Use the status trunk command to determine the service state of the port If the port is in use wait until the port is idle before testing If the port status is idle retry the command at 1 minute intervals for a...

Page 227: ...in the Hardware Error Log and follow the procedures given in the appropriate DS1 BD MM DS1 BD Maintenance documentation for the listed error types 2100 ABORT Could not allocate the necessary system resources to run this test Retry the command at 1 minute intervals for a maximum of 5 times FAIL The far end trunk did not respond to the seizure of the near end trunk within the allowable time period T...

Page 228: ...um of 5 times PASS The trunk can be seized for an outgoing call Any NO BOARD The test could not relate the internal ID to the port no board This could be due to incorrect translations no board is inserted an incorrect board is inserted or an insane board is inserted Check to ensure that the board translations are correct Use the list config command and resolve any problems that are found If the bo...

Page 229: ...ide facilities these endpoints can also be administered on network DS1 facilities to connect Communication Manager to non switched network services such as the Avaya fractional T 1 service An example of this is the Avaya Static Integrated Network Access where a trunk group to AT T 4ESS Switched Services shares an access T 1 facility with a Wideband Access Endpoint In this case the Wideband Access ...

Page 230: ...or Enter status access endpoint extension and verify the status of the port If the wideband access endpoint port is out of service enter release access endpoint extension to put it back into service Retry the test command Table 127 Wideband Access Endpoint Maintenance Error Log Entries Error Type Aux Data Associated Test Alarm Level On Off Board Test to Clear Value 0 0 Any Any Any test access endp...

Page 231: ...e D ND NPE Crosstalk Test 6 Note This Test ABORTS with code 1412 when run on a Avaya G350 Media Gateway system X ND Conference Circuit Test 7 Note This Test ABORTS with code 1412 when run on a Avaya G350 Media Gateway system X ND Port Audit and Update Test 36 X X ND D Destructive ND Nondestructive Table 129 TEST 36 Audit and Update Test 1 of 2 Error Code Test Result Description Recommendation ABOR...

Page 232: ...or log to determine whether the board is hyperactive If this is the case the board is shut down Reseating the board will re initialize the board If the board was found to be correctly inserted in step 1 then use the busyout board command Use the reset board command Use the release busy board command Use the test board long command This should re establish the linkage between the internal ID and th...

Page 233: ...ce activity to be performed without triggering an additional alarm Alarms are logged against only those common port Media Modules on which ports have been administered In a heavily loaded system the interval between the removal of a Common Port Media Module and the logging of the alarm may be several minutes longer Suffixes are not shown for a list of all Media Modules supported see the table in C...

Page 234: ...ear when the circuit pact is installed If the Media Module is already installed 1 Run test board GGGVS long and look at any test failures or error codes generated 2 If the test does not clear error 23 then execute reset board GGGVS and run the long test again 3 If the reset test does not clear error 23 replace the Media Module 23 c 0 None WARNING OFF 125 e None MINOR ON 257 65535 Control Channel T...

Page 235: ...yperactive Media Module is out of service and may exhibit one or more of the following symptoms The common Media Module level tests such as Test 51 are aborting with error code 2000 The tests run on the ports of this Media Module are returning with a NO BOARD A busy out release of the Media Module has no affect on test results A list configuration command shows that the Media Module and ports are ...

Page 236: ...ce Notes This is only applicable to Analog Line Media Modules The SAKI Sanity Test is run on other Media Modules only when they are reset via the reset board command This is only applicable to MM711 Analog Line Media Modules Table 133 Technician Demand Tests Order of Investigation Short Test Sequence Long Test Sequence Reset Board Sequence D ND NPE Audit Test 50 Note This Test will ABORT with code...

Page 237: ...ule failed to return the Media Module code or vintage Retry the command for a maximum of 5 times If the test still fails use the busyout board reset board and release busy board commands and then retest If the problem continues replace the Media Module Run the test again PASS Communication with this Media Module is successful Any NO BOARD This is normal if the test is being done when a the board i...

Page 238: ...ation on page 40 If the Media Module needs to be reset then set synchronization to another DS1 interface Media Module or the Tone Clock Media Module and try again Refer to SYNC Synchronization Maintenance documentation 1015 ABORT Port is not out of service Busy out the Media Module Execute command again 2100 ABORT System resources required for this test are not available Retry the command at 1 min...

Page 239: ...ds to access the S8300 Media Server This file is updated regularly by Avaya services personnel if the customer has a maintenance contract A valid authentication file must be present on the S8300 Media Server or all access to Avaya Communication Manager from any login is blocked A new license file and the Avaya authentication file may be installed independently of each other or any other server upg...

Page 240: ...tion login SAP order number Required customer information Serial number of the G350 Media Gateway Access to the RFA Information page for these items if not already installed on your PC Internet Explorer 5 0 or higher installed on the services laptop Intranet access to the RFA Web site Go to the RFA web site The RFA web site automates some of the installation procedures including generating license...

Page 241: ...agement AIM from your laptop using IP address 192 11 13 5 2 Logon at the Avaya Integrated Management Logon screen The main menu for Avaya Integrated Management appears Figure 12 Integrated Management Main Menu 3 From the Integrated Management main menu select Launch Maintenance Web Interface The Maintenance Web Pages Notice page appears with a navigation menu at the left 4 From the navigation menu...

Page 242: ... Page 5 Select Install the license file specified below 6 Browse to the customer s license file lic which you downloaded from the RFA web site 7 Click Submit A message appears telling you your installation was successful 8 From the navigation menu select Security Authentication File The Authentication File web page appears Figure 14 Authentication File Web Page ...

Page 243: ...authentication In this configuration a G350 does not require a separate license file and is thought of as an extension of the server s platform Licensing is handled by the S8500 or S8700 Media Server Survivable configuration In a survivable configuration the S8300 Media Server is configured as a Local Survivable Processor referred to as an LSP The LSP is present on the G350 but Communication Manag...

Page 244: ...nvoked Clear License Error Mode by correcting the error that caused entry into License Error Mode or by installing a valid license that is consistent with the configuration of the switch This is caused when A survivable processor begins to provide service which causes a major alarm The serial number in the license file does not match the serial number of the G350 into which the S8300 is physically...

Page 245: ... a simple on off state An example is DCS Call Coverage It is either enabled or not Each Type I entry has two variables associated with it A value A lock Variables are always locked either On of Off by the License File Four combinations are possible with meanings as shown in Table 136 Type I Feature License Behavior on page 245 Table 136 Type I Feature License Behavior 1 of 2 License Content Conseq...

Page 246: ...dminister this feature Off Locked Translation is always ignored Feature is disabled any time translations are loaded The entry for this feature is display only on the options form It may not be turned on via any login offer options customer options and special applications forms Table 136 Type I Feature License Behavior 2 of 2 License Content Consequence Value Lock Feature Status Options Screen 2 ...

Page 247: ... Services port Connection methods Log in methods Terminal emulation function keys for Communication Manager Connection overview There are several methods of connecting to the Avaya G350 Media Gateway and the S8300 Media Server as shown in Figure 15 Summary of S8300 and G350 Access Methods and Tasks on page 249 Choose the method and tools appropriate for your maintenance task Initial configuration ...

Page 248: ...ration Avaya Device Manager System Access Terminal SAT Remote access to S8300 Connect to the S8300 remotely using a USB modem plugged in to the Media Server s USB port Tasks 1 Diagnosis of Media Server 2 Alarm notification Remote access to the G350 Media Gateway Connect to the G350 remotely using a USB modem plugged in to the USB port of the G350 Tasks 1 Diagnosis of media gateway 2 Remote adminis...

Page 249: ...4 Media Module installed in the G350 connects to the LAN via the ETH LAN port or one of the MM314 Ethernet ports If you have a stand alone configuration the G350 is the LAN switch and the WAN router For example slot V6 of the G350 is loaded with a MM314 Media Module with 24 Power over Ethernet ports Connecting a laptop to the S8300 Services port Connecting a laptop directly to the S8300 Services p...

Page 250: ...tting TCP IP properties in Windows TCP IP administration varies among Windows systems as described below NOTE Make a record of any IP addresses DNS servers or WINS entries that you change when you configure your services computer Unless you use the NetSwitcher program or an equivalent you will need to restore these entries to connect to other networks To check Your Version of Windows 1 Log in to y...

Page 251: ... continue 10 Click OK twice to accept the address information and close the TCP IP and Local Area Connection Properties dialog boxes 11 Reboot the system if directed to do so After you have made these changes to your computer s network configuration information the Network and Dial up Connections window shows the status of the Local Area Connection Enabled appears when the laptop s Ethernet cable ...

Page 252: ...tab If any IP addresses appear for the Primary and Secondary WINS servers make a note of them in case you need to restore them later Clear each server entry Clear the checkbox for Enable DNS for WINS Resolution 9 Click OK twice to accept the address information and close the Network dialog box 10 Reboot the system if directed to do so To disable bypass proxy servers in browser If you are connectin...

Page 253: ...ect it and click OK to exit Or you can leave it unselected and configure your browser to bypass the proxy server whenever you are connected to the S8300 services port as follows Select Manual Proxy Configuration and click View Type 192 11 13 6 in the Exceptions box or in the No Proxy for box in later versions of Netscape If there are other entries in this box add to the list of entries and separat...

Page 254: ...G350 Console serial port To connect a laptop directly to the serial port on the Avaya G350 Media Gateway 1 Connect the RS 232 serial cable and DB 9 adapter cable provided with the G350 between your laptop and the G350 Attach one end of the RS 232 cable to the RJ 45 jack on the front of the G350 The serial port is at the bottom of the front of the chassis in the center labeled CONSOLE Plug the othe...

Page 255: ...used only for services support of the server not for routine administration If the Server is administered to report OSS alarms it uses the same line for alarm notification The server cannot report any new alarms while this line is in use To connect the external modem to the S8300 Media Server 1 Connect one end of the modem s USB cable to an available USB port on the S8300 Media Server s faceplate ...

Page 256: ...e Completing the Network Connection Wizard screen type the name you want to use for this connection This name will appear in the Network and Dial up Connections list 7 Check the Add a shortcut to my desktop if desired and click Finish 8 If a Connect screen appears click Cancel Configure the remote PC for PPP modem connection Windows 2000 or XP Terminal Emulator or ASA To configure the remote PC fo...

Page 257: ... the After Dial Terminal window 5 Log on to the LAN a Enter your remote access login name and password b When the Start PPP Now message appears click Done The system displays a small double computer icon in the lower right portion of your screen 6 Double click the double computer icon The system displays the connection s Dialup Status box 7 Click on the Details tab 8 Note the Server IP address 9 O...

Page 258: ...ber field leave 23 if you want to log in at the Linux command line Type 5023 if you want to log in directly to the Communication Manager SAT command line 12 Click OK The Connection Settings window disappears 13 On the Connections window double click the name of the connection you just set up If you used port 5023 the login prompt for Communication Manager appears If you used port 23 the login prom...

Page 259: ...lick the Dial Numbers tab The system displays the Display Numbers tab 16 Type the phone number of the Media Server as appropriate Enter 1 in the Country Code field for long distance 17 Click OK 18 On the Connections window double click the name of the connection you just set up The PC dials up the Media Server and when connected the login prompt for Communication Manager software appears 19 Log in...

Page 260: ...y session typically answer n The system displays the Telnet prompt It may take the form username devicename Log in to the S8300 Web Interface from your laptop To run the Web Interface 1 Open Internet Explorer 5 5 or later on your computer 2 In the Address or Location field of your browser type the 192 11 13 6 or for a LAN connection the IP address of the media server on the customer LAN and press ...

Page 261: ... you may use type ntt a terminal type available for Windows NT4 0 or Windows 98 For Windows 2000 use w2ktt The system displays the SAT interface 4 Enter SAT commands as appropriate Log in to the G350 Media Gateway interface with a direct connection to the Services port Use this procedure to log in to the G350 Media Gateway interface when you have a direct connection with your laptop to the S8300 S...

Page 262: ...cedure to log in to the G350 interface when you have a connection to the customer s LAN To log in to the G350 interface with a LAN connection 1 With a connection to the customer s LAN either remotely or on site telnet to the G350 interface IP address Type telnet xxx xxx xxx xxx where xxx xxx xxx xxx is the IP address of the G350 interface on the customer s LAN 2 Login at the Welcome to Avaya G350 ...

Page 263: ...ver that has been administered with this IP device s name you can type the processor s name into the address field instead of the IP address For example http G350 stack1 mycompany com NOTE The Device Manager is not available through the S8300 Media Server You must be connected to the G350 Media Gateway through the corporate LAN 3 A GUI rendering of the stack devices appears Proceed with Media Gate...

Page 264: ...ext The login type dialog box appears 7 Click the I want to login manually each time radio button 8 Click Next The switch summary dialog box appears 9 Check the information Use the Back button to make corrections if necessary 10 Click the Test button to test the connection 11 When the connection is successfully tested click Next and then Finish Logging in to the S8300 with Avaya Site Administratio...

Page 265: ... gateway s name that is assigned when it is configured You can Telnet to another interface from a current Telnet session Table 139 Navigational aid for CLI commands Command Purpose Prompt session mgc open a CLI session on active media gateway controller session icc open a CLI session on the S8300 processor craft host name session mgc sat open a CLI session on the active media gateway controller an...

Page 266: ...ys on page 266 as a guide for ntt terminal emulation Table 141 w2ktt terminal emulation function keys on page 266 lists key presses for w2ktt terminal emulation Table 140 ntt terminal emulation function keys Key Sequence Function Key Function ESC alpha O P F1 Cancel ESC alpha O Q F2 ESC alpha O R F3 Execute ESC alpha O S F4 ESC alpha O T F5 Help ESC alpha O U F6 Go to Page N ESC alpha O V F7 Next ...

Page 267: ...tandard LEDs Table 142 LED Interpretation on page 267 indicates the meanings associated with standard DEFINITY server LEDs Although in some cases these LEDs have been augmented or modified for the S8300 Media Server and Avaya G350 Media Gateway it is important to be aware of their standard meanings when viewing the system NOTE The four multi color specialized status LEDs that have appeared on vari...

Page 268: ... LED Name Color Meaning MDM Modem Detected Green A modem is connected to the CONSOLE or USB port ALM Alarm Red An alarm is present in the system CPU CPU Green OFF A test is in progress ON Normal operation PWR Power Green OFF No power BLINKING Problem with power ON Normal operation Table 144 Analog telephone port LEDs LED Name Color Meaning ETR Emergency Transfer Green The Emergency Transfer Relay ...

Page 269: ...s on the Media Modules All Media Modules have three standard LEDs on the faceplate Figure 17 Faceplate of Media Modules with Standard LEDs on page 269 On the Avaya BRI MM720 MM722 Avaya DCP MM312 MM712 MM717 Avaya WAN MM340 MM342 and Avaya Analog MM711 MM714 Media Modules these are the only LEDs present The Avaya T1 E1 Media Module MM710 has an additional LED as shown in Figure 18 T1 E1 Media Modu...

Page 270: ...ready to be removed Follow standard Media Module removal procedures after the GREEN LED indicates that the disk drive has been properly parked There are three different ways that you can properly shut down the S8300 before it is removed Press the shutdown button on the faceplate for 2 4 seconds Initiate shutdown via the Web interface with a computer connected either Remotely on the customer s LAN ...

Page 271: ...D during shutdown During normal call processing operation the YELLOW LED turns on whenever an Avaya G350 Media Gateway an IP station or an IP console is registered with the S8300 Likewise it turns off when none of the IP endpoints are registered Table 145 Major Alarm on page 271 through Table 148 OK to Remove on page 272 illustrate the states of S8300 LEDs Table 145 Major Alarm Major Alarm Color R...

Page 272: ... then turns off 3 ACT YELLOW lights up third then turns off 4 OK To REMOVE GREEN lights up fourth then turns off 5 ACT YELLOW and OK To REMOVE GREEN light up a second time and then turn off Table 147 Active In Use Active In Use Color Yellow Power On Reset Off BIOS Boot Off OS and SW Boot Off System Up SW H 248 Registered On SW Shutdown in Progress Off SW Shutdown Complete Off Table 148 OK to Remov...

Page 273: ...n testing is complete NOTE For ISDN operation the Yellow LED will be turned on if ANY port has an active TDM connection including the D channel Table 149 T1 E1 LEDs Name Color Location Description ALM RED Top Upon power up this LED is turned on Upon passing diagnostics this LED is turned off During normal circuit pack operation this LED is not turned on except for certain alarm states TST GREEN Se...

Page 274: ...le LEDs behave in the following manner during initialization The Angel provides a visual indication of the Media Module s status through the three faceplate LEDs During initialization the YELLOW ACT LED is held off while the RED and GREEN LEDs are on during the entire initialization sequence Upon power up or reset if only the RED ALM LED comes on the Angel processor is dead or the board is being h...

Page 275: ...s lit indicates which function the network port LEDs are reporting For example if the LNK LED is lit the port LEDs indicate whether the network links for the specific ports are functioning properly To the right of the function LEDs are two push buttons Use these buttons to select the function you want the port LEDs to report For example if the COL LED is lit all the port LEDs are reporting the Col...

Page 276: ... Control mode If the port LED is off the port s Flow Control mode is disabled or the port is operating in Half Duplex mode Hspd High Speed If the LED is lit the port is operating at the higher of its possible speeds LAG Link Aggregation Trunking If the LED is lit the port belongs to a LAG PoE Power over Ethernet If the LED is lit the port is operating in PoE mode LED Name Meaning 2 of 2 ...

Page 277: ... file is saved in the libpcap format it is readable both by the S8300 s t ethereal software and industry standard versions of Ethereal for Unix Windows and Linux see http www ethereal com In addition the G350 s packet sniffing service is capable of capturing non Ethernet packets such as frame relay and PPP Non Ethernet packets are wrapped in a dummy Ethernet header to allow them to be viewed in a ...

Page 278: ... criteria and have an action of capture are captured to the capture file Use the ip capture list command to enter the context of a capture list and to create the capture list if it does not exist Once in the capture list context use the ip rule command to define a set of criteria against which to test packets Use the following commands in the ip rule context to specify the packet criteria Specify ...

Page 279: ...et the G350 to use capture list 501 on its interfaces specify the following command G350 001 capture filter group 501 If no capture list is applied the packet sniffing service captures all packets Configuring packet sniffing settings The packet sniffing service provides several administrative settings you can use to control the capture functionality Use the following commands to configure packet s...

Page 280: ... in libpcap format and can therefore be viewed using the industry standard Ethereal application The latest version of Ethereal for Windows Linux UNIX and other platforms can be downloaded from http www ethereal com Extended keepalive Description Keepalive is a mechanism for determining if a certain IP address is reachable The source interface sends test packets ping and waits for a response If no ...

Page 281: ... Keepalive to know the status of the interfaces on its next hop list NOTE Extended Keepalive is not used with a GRE tunnel interface The GRE tunnel has its own keepalive mechanism For details refer to Administration of the Avaya G350 Media Gateway 555 245 501 Configuring extended keepalive You configure Extended Keepalive by enabling the mechanism on an interface and configuring its settings Enabl...

Page 282: ...he interface status is reported according to the following table Table 152 Extended Keepalive configuration commands Command Description keepalive timeout The time to wait for a response to a keepalive message keepalive failure retries The number of keepalive messages that must fail before the interface is declared down keepalive success retries The number of keepalive messages that must succeed b...

Page 283: ...10 2 is up line protocol is down Up Down FaultDown Standby N A FastEthernet 10 2 is in standby mode line protocol is down Up Dormant DormantDown Shutdown N A FastEthernet 10 2 is administratively down line protocol is down Down Down AdminDown Table 153 Reporting of Interface Status 2 of 2 Port Status Keep alive status Show Interfaces Output Administra tive State Operational State Extended Operatio...

Page 284: ...Monitoring Extended keepalive 284 Maintenance of the Avaya G350 Media Gateway June 2004 ...

Page 285: ...ected the maintenance software puts the error in the Error Log and increments the error counter for that error When an error counter is active greater than 0 there is a maintenance record for the MO If a hardware component incurs too many errors an alarm is raised Alarms on the S8300 Media Server with Avaya G350 Media Gateways can occur in several areas Media Modules Media Servers and the Media Ga...

Page 286: ... on page 286 gives a useful explanation of terms Table 154 Alarming Background Terms Term Explanation TRAP A trap is an event notification that is sent to the SNMP trap manager and received from the Media Gateway or RTCP Monitor Avaya VisAbility ALARM Some traps are determined to be an alarm If determined to be an alarm they are sent to an appropriate alarm management site such as INADS INADS Init...

Page 287: ...alarm Alarms originating from an S8300 have a prefix denoting that of an S8300 Table 155 Alarm Related LEDs LED Location Alarm Related Cause ALARM LED Attendant Console The system alarm causes the attendant console ALARM LED to light ACK LED Attendant Console The ACK LED on the attendant console reflects the state of acknowledgement of the alarm report from INADS However this is only possible for ...

Page 288: ...w alarms via the Web Interface CLI and SAT command line interface SNMP management is a function of the Avaya MultiService Network Manager For additional information including information on event logs and trap logs please refer to the Avaya P333T User s Guide The Dynamic Trap Manager feature of the G350 insures that SNMP traps and alarms are always sent to the currently active Media Gateway Contro...

Page 289: ...wo main tasks Configuring the primary media server to report alarms Configuring the G350 to send SNMPv3 alarms Configuring the primary media server to report alarms The primary server may be either an S8300 S8500 or S8700 Media Server The Media Server supports two methods for reporting alarms Either method both or no alarm reporting method may be used at a given site OSS Method The server s softwa...

Page 290: ...ADS phone number s second number and press Enter 6 At the prompt type almenable d b s y and press Enter 7 Type almenable and press Enter to verify that the alarms are enabled 8 Log off Configuring the G350 to send SNMPv3 alarms The Avaya G350 Media Gateway uses SNMPv3 for traps and alarms In order to configure the Avaya G350 Media Gateway to send SNMP traps to the primary server you must enable th...

Page 291: ...ntication In order to use SNMPv3 authentication you must create users groups and views for the G350 The G350 provides several pre configured views and groups for setting up SNMP authentication Refer to Table 157 G350 Pre configured Views on page 292 and Table 158 G350 Pre configured Groups on page 292 for a description of these objects and how they can be used Table 156 SNMPv3 Notification Types N...

Page 292: ... and all download copy config commands restricted A view providing limited access to SNMP objects Access is restricted to the system snmp snmpEngine snmpMPDStats and usmStats subtreees iso A view providing maximal access for users with admin privileges Table 158 G350 Pre configured Groups Group Name Security Model Security Level Read View Name Write View Name Trap View Name ReadCommG v1 1 noAuthNo...

Page 293: ...eway Reside in the primary server s alarm log Can be viewed using the SAT command display alarms Can be viewed using the Web Interface Display Alarms option However the format of these displayed alarms is slightly different Using the G350 MO s Event ID 1 as an example a displayed G350 alarm has the following format n CMG 1 WRN 07 17 2002 13 45 121 1 1 2 cmgMultipleFanFault Within the previous alar...

Page 294: ... and the entity s implementation intact This trap is always enabled snmpTrap 3 linkDown System Warning There is a failure in one of the communication links in the agent s configuration snmpTraps 4 linkUp System Warning One of the communication links in the agent s configuration has come up snmpTrap 5 authenticFailure Security Notification The protocol is not properly authenticated rmon 1 risingAla...

Page 295: ...ared avayaG350 34 wanRemoteAlarmOn Wan Error A remote alarm such as AIS has been generated avayaG350 35 wanRemotetAlarmOff Wan Notification A remote alarm such as AIS has been cleared avayaG350 36 wanMinorAlarmOn Wan Warning avayaG350 37 wanMinorAlarmOff Wan Notification avEntTraps 1 avEntFanFlt Temp There is a faulty fan on the device 1 Verify there are faults in the system Use the Avaya G350 Med...

Page 296: ... There is a problem with the 3 3V power supply To resolve the problem follow the steps for the avEnt48vPwrFlt trap avEntTraps 13 avEnt2500mvPwrFlt Supply There is a problem with the 2 5V power supply To resolve the problem follow the steps for the avEnt48vPwrFlt trap avEntTraps 16 avEnt1800mvPwrFlt Supply There is a problem with the 1 8V power supply To resolve the problem follow the steps for the...

Page 297: ... If there are no fan faults use the CLI command show voltages to display voltages applied to components on the motherboard and to the Media Modules 5 If the Media Module voltage is out of tolerance systematically remove each Media Module to determine if one of the Media Modules is responsible for reducing the voltage level If one is found replace the Media Module If no Media Module is found to be ...

Page 298: ...ote When the Yellow LED is on 2 7 seconds and off 0 3 seconds this means the tone clock synchronizer is in active mode and an external synchronization source is being used as a synchronization reference Setting the sync timing was successful When the Yellow LED is on 0 3 seconds and off 2 7 seconds this means the tone clock synchronizer is in active mode and the internal on board clock is being us...

Page 299: ... and insure that it has the latest version of firmware installed If it does not install the latest version of firmware and continue to monitor 2 If this trap occurs infrequently and is automatically cleared the trap may be due to an unusual transient condition Monitor future traps 3 If this trap occurs frequently and is automatically cleared it is likely that the Media Gateway software has the wro...

Page 300: ...act the first controller in its controller list 1 Verify that the controller list is correct From the CLI use the command show mgc list The IP address should match the Media Server or the Media Server IP addresses 2 If needed correct this in configure mode in the CLI Clear the mgc list first with the clear mgc list command Then use a set mgc list with the correct IP addresses 3 Verify that the pri...

Page 301: ...be a network problem 4 Verify that the primary controller is up cmgTrapTypes 108 cmgH248LinkDown Minor An H 248 link between the Media Gateway and its controller is down 1 Check the S8300 S8500 or S8700 If down bring up 2 If not check the G350 administration Since the following command causes a brief service outage it should only be executed at the customer s convenience 3 If the administration is...

Page 302: ...d insure that it has the latest version of firmware installed If it does not install the latest version of firmware and continue to monitor 4 If this trap occurs infrequently the trap may be due to an unusual transient condition Monitor future traps 5 If this trap occurs and the Media Gateway is frequently resetting manually reset the media gateway Escalate and have Tier 3 personnel capture the tr...

Page 303: ...f manually resetting the Media Module does not return it to service and if a spare Media Module of the same time is available replace the failing Media Module with the spare and see if the spare Media Module goes into service If so follow procedures for dealing with the original bad Media Module 6 If the spare Media Module fails to go into service it is possible that the spare Media Module is also...

Page 304: ...on found 3 Retry the upload backup command for example copy startup config tftp filename ip address CAUTION Since the following command causes a brief service outage it should only be executed at the customer s convenience 4 If the problem persists reboot the G350 cmgTrapTypes 124 cmgVoipOccFault cmgTrapTypes 125 cmgVoipOccClear cmgTrapTypes 126 cmgVoipAvgOccFault cmgTrapTypes 127 cmgVoipAvgOccCle...

Page 305: ...led If not install the latest version of firmware and continue to monitor 6 If this trap occurs infrequently the trap may be due to an unusual transient condition Monitor future traps 7 If this trap occurs and the VoIP module does not return to service or if this trap occurs frequently attempt to reset the failing module from the SAT or CLI 8 Manually reset the Media Gateway at a time convenient t...

Page 306: ...G350 traps G350 traps and resolutions 306 Maintenance of the Avaya G350 Media Gateway June 2004 ...

Page 307: ...rver internal or external is configured so that it serves as the trap collector and provides external alarm notification A process called the Global Maintenance Manager GMM runs on the Media Server and collects events that are logged to the Linux syslog_d process These events consist primarily of failure notification events logged by Communication Manager and INTUITY maintenance subsystems For eve...

Page 308: ...used in combination with the following 2 Observe RED LEDs on the Media Modules to determine if software or firmware had a problem 3 Use the reset command Clear Communication Manager alarms with various SAT commands and corrective actions documented in Maintenance for Avaya DEFINITY Server R 555 233 117 CAUTION Only trained Avaya technicians should clear alarms Alarming on an external Media Server ...

Page 309: ...e S8300 NOTE The Avaya S8300 Media Server with a G350 Media Gateway platform has several watchdog timers If any one of them is not verified regularly a trap of major severity is sent The timer associated with the S8300 is the S8300 Software watchdog which resets the S8300 processor if its connection is not verified regularly Table 161 Communication Manager Hardware S8300 Traps Trap Description Med...

Page 310: ...ational severity is sent when backup is successful REPLY_ACK The trap reads Successful backup of S8300 translation data and names the backup location stored in the string BACKUP_LOCATION This information also goes to the local maintenance screen since it is very possible that a backup is being requested as a result of an on site attempt to replace the S8300 no backup data stored A trap of major se...

Page 311: ...ogs select Watchdog Logs Resolution 1 On the Web Interface choose View Process Status and select the appropriate settings 2 From the Web Interface choose Alarms and Notification select the appropriate alarm choose Clear Table 164 Alarm 9 Number 9 Source _WD Event ID 6 Alarm Level Major Alarm Text Description Cannot open config parameter file Possible Causes Watchdog cannot read its configuration f...

Page 312: ...lect the appropriate alarm choose Clear Table 166 Alarm 11 Number 11 Source _WD Event ID 15 Alarm Level Major Alarm Text Description Detected a rolling reboot Possible Causes Watchdog has detected x number of Linux reboots within y minutes where x and y are configurable in etc opt ecs watchd conf A variety of bad things could have happened to cause a rolling reboot it s not possible to list them a...

Page 313: ...arm 13 Number 13 Source _WD Event ID 19 Alarm Level Minor Alarm Text Description Application failed unintentionally Possible Causes Watchdog is bringing the system down because an application has failed to start correctly The application may have failed to start because the file did not exist coincident with 7 or required parameters for the application in watchd conf were missing or invalid Determ...

Page 314: ...cation to start the application 3 From the Web Interface choose Alarms and Notification select the appropriate alarm choose Clear Table 170 Alarm 15 Number 15 Source _WD Event ID 22 Alarm Level Minor Alarm Text Description Application was shutdown Possible Causes Watchdog successfully shut down the named application Determining Cause Go to the Web Interface choose Diagnostics View System Logs sele...

Page 315: ...nsive software Table 172 Alarm 17 Number 17 Source _WD Event ID 24 Alarm Level Major Alarm Text Description Watchd high monitor thread is stopping tickling of hw Possible Causes This alarm is generated if rebooting the server for alarm 23 does not work This reboot is done through a Linux system call which may not succeed This can occur if Linux kernel semaphore is stuck watchd starts a timer prior...

Page 316: ...erature reached Critical High Possible Causes Motherboard s Temperature reached Critical High Determining Cause Alarm condition present indicates the problem occurred Resolution 1 look for any obstructions blocking the G350 fans 2 check for G350 fan alarms 3 clear alarms 4 shutdown 5 restart 6 If the alarm condition is not present use almclear n id to manually clear the alarm 7 From the Web Interf...

Page 317: ... Alarm Text Description Possible Causes Determining Cause Choose View Current Alarms Resolution Notify Customer Table 175 Alarm 45 Number 45 Source login Event ID 2 Alarm Level Warning Alarm Text Description Possible Causes Determining Cause Choose View Current Alarms Resolution Notify Customer Table 176 Alarm 46 Number 46 Source login Event ID 3 Alarm Level Minor Alarm Text Description Possible C...

Page 318: ...4 Alarm Level Minor Alarm Text Description Possible Causes Security violation Determining Cause Choose View Current Alarms Resolution Notify customer Table 178 Alarm 48 Number 48 Source login Event ID 5 Alarm Level Major Alarm Text Description Possible Causes Security violation Determining Cause Choose View Current Alarms Resolution Notify customer ...

Page 319: ...rm 48 Number 18 Source _TM Event ID 1 Alarm Level Major Alarm Text Description Can not read translations Possible Causes Disk failure or software failure Determining Cause Choose View Current Alarms Resolution 1 Backup translations to a unique location for possible later diagnostic use 2 Restore most recent previous translations 3 Restart Communication Manager reset system 4 4 Notify Tier 3 ...

Page 320: ...e problem occurred Resolution Return AC power to UPS Table 181 Alarm 50 Number 50 Source UPS Event ID 12 Alarm Level Major Alarm Text Description upsAlarmShutdownPending Possible Causes A shutdown after delay countdown is underway i e the UPS has been commanded off Determining Cause Alarm condition present indicates the problem occurred Resolution Table 182 Alarm 51 Number 51 Source UPS Event ID 1...

Page 321: ...atteries need to be charged or replaced Table 184 Alarm 53 Number 53 Source UPS Event ID 15 Alarm Level Major Alarm Text Description upsAlarmBatteryBad Possible Causes One or more batteries needs to be replaced Determining Cause Alarm condition present indicates the problem occurred Resolution Replace battery ies Table 185 Alarm 54 Number 54 Source UPS Event ID 16 Alarm Level Minor Alarm Text Desc...

Page 322: ...able 187 Alarm 56 Number 56 Source UPS Event ID 18 Alarm Level Minor Alarm Text Description upsAlarmCommunicationsLost Possible Causes A problem has been encountered in the communications between the agent and the UPS Determining Cause Alarm condition present indicates the problem occurred Resolution Requires diagnosing the UPS may be simpler to just replace it and diagnose it later Table 188 Alar...

Page 323: ...r 59 Source UPS Event ID 21 Alarm Level Warning Alarm Text Description upsAlarmUpsOutputOff Possible Causes UPS has shutdown output power as requested Determining Cause Alarm condition present indicates the problem occurred Resolution Turn on output power can be done via SNMP messages Table 191 Alarm 60 Number 60 Source UPS Event ID 22 Alarm Level Warning Alarm Text Description upsAlarmOutputBad P...

Page 324: ...UPS Table 193 Alarm 62 Number 62 Source UPS Event ID 24 Alarm Level Warning Alarm Text Description upsAlarmChargerFailed Possible Causes UPS charger has failed Determining Cause Alarm condition present indicates the problem occurred Resolution Requires diagnosing the UPS may be simpler to just replace it and diagnose it later Table 194 Alarm 63 Number 63 Source UPS Event ID 25 Alarm Level Warning ...

Page 325: ...s have failed Determining Cause Alarm condition present indicates the problem occurred Resolution Replace fuse Table 196 Alarm 65 Number 65 Source UPS Event ID 27 Alarm Level Warning Alarm Text Description upsAlarmGeneralFault Possible Causes General fault in the UPS has occurred Determining Cause Alarm condition present indicates the problem occurred Resolution Requires diagnosing the UPS may be ...

Page 326: ...Media Server alarms S8300 alarms UPS 326 Maintenance of the Avaya G350 Media Gateway June 2004 ...

Page 327: ...Analog CO trunk 92 Analog DID trunks 168 Analog line port 77 Analog Media Module description 167 maintenance objects 71 167 port administration 168 Analog station trunk Media Module ordering 35 Analog trunk telephone port board Media Module 19 Angels 49 AN LN PT 77 Authentication file contents 239 downloading using RFA 239 Automatic launch of traceroute 59 Avaya Communication Manager Web Interface...

Page 328: ... Interface Media Module 175 DS1 ISDN trunk 153 DS1 Loopback Jack 700A 35 DS1 Media Module synchronization 40 DS1 tie trunk 219 E E1 T1 Media Module hot swapping 19 LEDs 269 Echo canceller hardware error 188 MM710 Media Module 175 Test 216 Error log 285 Event log 288 External media server alarms 308 license files 243 F Facility Test Call access code 38 test calls 38 to 39 Fault isolation 18 Feature...

Page 329: ...M 287 S8300 Media Server 270 S8300 states 271 shutdown sequence 26 standard DEFINITY server LEDs 267 sync source 41 troubleshooting and diagnostics 19 usage 19 License files 239 downloading using RFA 239 feature mask 245 installation 239 license error mode 244 license normal mode 244 LSP mode 243 modes 244 no license mode 244 S8300 Media Server 243 survivable configuration 243 Type I entries 245 T...

Page 330: ...on 35 alarming 285 Analog Media Module 71 analog station trunk 35 analog trunk telephone port board 19 audits 59 BRI 35 BRI Trunk 71 busyout 50 captive screws 36 Media Module continued connector pins 36 DCP 19 35 DCP Media Module 71 E1 T1 19 E1 T1 LEDs 273 E1 T1 LEDs initialization 274 E1 T1 synchronization 274 equipment list 35 hot swap 19 LED locations 269 LEDs 20 LEDs description 267 LEDs locat...

Page 331: ... 313 _WD app restarted 313 _WD app shutdown 314 _WD can t open config file 311 _WD cannot run exe 312 _WD failed app start 311 _WD rolling reboots 312 _WD stopping hw tickling 315 _WD system reboot 314 _WD total app failure 314 ENV 316 login alarm 44 317 login alarm 45 317 login alarm 46 317 login alarm 47 318 login alarm 48 318 UPS bad battery 321 UPS bad input 321 UPS bad output 323 UPS bypass 3...

Page 332: ...synchronization source 40 slippage 42 status 41 viewing 41 to 43 System Access Terminal 21 System resets 59 T T1 E1 Media Module 35 71 Terminal emulation ntt 266 w2ktt 266 Terminals downloads 119 Testing abort code 50 common port circuit pack maintenance 233 echo canceller 216 ringing caused by 77 trunks 38 Tests initialization 105 periodic 105 scheduled 105 TIE DS1 219 TN464 circuit packs DS1 int...

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