Handling calls and conferences using Multiple Device Access
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About this task
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With the Avaya Aura
®
and Multiple Device Access feature, you can have up to ten devices
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configured with the same extension number. You can use this extension number to transfer active
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calls between your devices.
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Before you begin
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Ensure that the system administrator has activated the Multiple Device Access feature (MDA) for
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your extension.
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Procedure
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1. Initiate a call from your phone.
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2. To transfer the call to another phone, press
Bridge
on your phone.
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If the MDA phone that is joining the call uses a different signaling mode address family, you
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might notice the Limited Service icon appear on your device for a brief moment. After the
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MDA phone that is joining the call switches to using the signaling mode address family of
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the active call, the icon disappears.
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Related links
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Adding a participant to no hold conference
on page 74
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on page 105
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Multicast Paging
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With the Multicast Paging feature, you can receive a page that will be automatically played on the
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phone. If configured by the system administrator, you can send a multicast page to a group of
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phones in the network.
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An incoming multicast page is played on the phone speaker. When the page is played, the
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Phone screen displays the
Page from <group name>
notification during the whole time of
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transmission.
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All configured multicast groups that you can send a page to are available in the Features menu.
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You can add, move or delete the multicast page keys from the Phone screen by the common
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customization procedure.
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Active calls with a lower priority than the multicast page are put on hold, all lower-priority incoming
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calls are ignored.
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A multicast page is ignored if the agent is on an active call and has the Do Not Disturb status, or
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making an emergency call.
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Related links
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on page 119
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Advanced features
October 2022
Using Avaya J189 SIP IP Phone in Avaya Aura
®
106
Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
DRAFT—October 5, 2022—8:17 AM (UTC+00:00)
