Avaya J169 Installing And Administering Download

Page: 186 / 203

Chapter 7: Troubleshooting

Resolving error conditions

About this task

Installers can troubleshoot problems before seeking assistance from the system or LAN

administrator in four areas:

Procedure

1. Check both the power and Ethernet wiring for the following conditions:

• Check whether all components are plugged in correctly.

• Check LAN connectivity in both directions to all servers - DHCP, HTTP, HTTPS,

DEFINITY

/MultiVantage

™

• If the deskphone is powered from the LAN, ensure that the LAN is properly administered

and is compliant with IEEE 802.3af.

2. If you use static addressing:

• Use the VIEW option to find the names of the files being used and verify that these

filenames match those on the HTTP/HTTPS server. Check the Avaya Support site at

www.support.avaya.com

to verify whether the correct files are being used.

• Use the ADDR option to verify IP addresses.

3. If the deskphone is not communicating with the system, DHCP, HTTP, or Avaya Media

Server, make a note of the last message displayed.

Consult the system administrator. Sometimes, you can correct problems relating to
Communication Manager and HTTP communications by setting the HTTPPORT value to
81.

4. If you want the deskphone to be IEEE-powered, verify with the LAN administrator that

IEEE power is indeed supported on the LAN.

Failure to hear DTMF tones

As H.323 telephones do not send DTMF tones to non-H.323 telephones, the user need not

perform troubleshooting for failure to hear DTMF tones from a IP phone. The TN2302AP board

does not pass in-band DTMF tones.

May 2018

Installing and Administering Avaya J169/J179 IP Phone H.323

186

Comments on this document? [email protected]

Summary of Contents for J169

Page 1: ...Installing and Administering Avaya J169 J179 IP Phone H 323 Release 6 7 Issue 1 May 2018 ...

Page 2: ...TERMS AVAILABLE ON THE AVAYA WEBSITE HTTPS SUPPORT AVAYA COM LICENSEINFO UNDER THE LINK AVAYA SOFTWARE LICENSE TERMS Avaya Products OR SUCH SUCCESSOR SITE AS DESIGNATED BY AVAYA ARE APPLICABLE TO ANYONE WHO DOWNLOADS USES AND OR INSTALLS AVAYA SOFTWARE PURCHASED FROM AVAYA INC ANY AVAYA AFFILIATE OR AN AVAYA CHANNEL PARTNER AS APPLICABLE UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AVAYA CHANNEL ...

Page 3: ... CHANNEL PARTNER S HOSTING OF AVAYA PRODUCTS MUST BE AUTHORIZED IN WRITING BY AVAYA AND IF THOSE HOSTED PRODUCTS USE OR EMBED CERTAIN THIRD PARTY SOFTWARE INCLUDING BUT NOT LIMITED TO MICROSOFT SOFTWARE OR CODECS THE AVAYA CHANNEL PARTNER IS REQUIRED TO INDEPENDENTLY OBTAIN ANY APPLICABLE LICENSE AGREEMENTS AT THE AVAYA CHANNEL PARTNER S EXPENSE DIRECTLY FROM THE APPLICABLE THIRD PARTY SUPPLIER WI...

Page 4: ... and AC adapters shipped with the equipment or specified by Avaya to be used with the equipment If you use any other equipment it may cause failures malfunctioning or fire Power cords shipped with this equipment must not be used with any other equipment In case the above guidelines are not followed it may lead to death or severe injury 本製品を安全にご使用頂くため以下のことにご注意ください接続ケーブル電源コード AC アダプタなどの部品は必ず製品に...

Page 5: ... you Do not operate the device near water Do not use the device during a lightning storm Do not report a gas leak while in the vicinity of the leak For Accessory Power Supply Use Only Limited Power Supply Phihong Technology Co Ltd Model PSAC12R 050 Output 5VDC 2 4A Trademarks The trademarks logos and service marks Marks displayed in this site the Documentation Hosted Service s and product s provid...

Page 6: ...0 Running Craft procedures 31 Accessing the Administration menu after phone startup 31 Entering data for administrative options 31 Entering and validating IPv4 and IPv6 addresses 32 Local administrative Craft procedures menu 34 Setting the operational mode to 802 1X 35 Changing IP address information 36 Clearing the phone settings 38 Debug mode 39 Changing Ethernet interface control 40 Disabling a...

Page 7: ...atures and CAs for all other IP deskphones 81 Server Administration 82 Software prerequisites 82 Administering the DHCP and file servers 83 DHCP generic setup 84 Setting up the DHCP server 84 Setting up a DHCPv6 server 90 HTTP generic setup 90 Backup and restore processing 92 About IPv4 and IPv6 operation 94 Features not supporting IPv6 95 Telephone Software and Application Files 96 Understanding ...

Page 8: ... About software distribution packages 174 Downloading software packages 175 Contents of the settings file 176 46xxsettings parameters retained during reboot 177 Downloading text language files 177 Changing the signaling protocol 178 Applying settings to logical groups 178 Adjusting contrast on button module 179 Disabling or enabling automatic gain control 179 Setting handset audio equalization 180...

Page 9: ...97 Proposed solution for DHCP configured deskphones 197 Proposed solution for script configured deskphones 197 Proposed solution for LLDP configured deskphones 198 SLA Mon agent 198 Secure Shell Support 199 Contents May 2018 Installing and Administering Avaya J169 J179 IP Phone H 323 9 Comments on this document infodev avaya com ...

Page 10: ...he deployment engineers or support personnel who install administer and maintain Avaya J169 J179 IP Phone The deployment engineers or the support personnel must have the following knowledge skills and tools Knowledge DHCP H 323 Configuring 802 1x and VLAN Skills How to administer and configure DHCP server HTTP or HTTPS server May 2018 Installing and Administering Avaya J169 J179 IP Phone H 323 10 ...

Page 11: ...e supports 24 call appearances The Avaya J169 IP Phone has a grayscale display and the Avaya J179 IP Phone has a color display Physical specifications Eight call appearances 320 x 240 pixels graphical LCD Four softkeys Dual 10 100 1000 network ports Optional 5V DC Power support 48V GSPPOE power adapter support Magnetic Hook Switch Up to three button module support May 2018 Installing and Administe...

Page 12: ...ysical layout 2 3 4 5 6 7 8 9 10 11 12 13 14 15 1 8 9 10 Avaya J169 J179 phone overview May 2018 Installing and Administering Avaya J169 J179 IP Phone H 323 12 Comments on this document infodev avaya com ...

Page 13: ... light Off hook status of the phone 4 Soft Keys Used to select the corresponding label of context specific actions With the Help soft key you can view a short description of the features available on your phone The administrator must activate the Help feature 5 7 Navigation cluster Used to navigate the phone screen OK button To select the action assigned to the first soft key Up and Down arrow key...

Page 14: ...Information VPN Settings Browser Log Out About Avaya IP Deskphone 9 Contacts Displays the entries in your contact list 10 Recents Displays the list of calls in Call history Connection Jacks The following image illustrates the connection jacks that are present on the back panel of Avaya J169 J179 IP Phone The image schematically describes which device to connect to which jack Avaya J169 J179 phone ...

Page 15: ...1 2 3 4 5 6 Connection Jacks May 2018 Installing and Administering Avaya J169 J179 IP Phone H 323 15 Comments on this document infodev avaya com ...

Page 16: ... from the following sources Avaya DC 5 volt power adapter with barrel jack 802 3af PoE Class 1 802 3af PoE Class 2 if using JBM24 Module GSPPOE Avaya 48V PoE power inserter The Avaya DC 5 volt power adapter supports all accessories of Avaya J169 J179 IP Phone If the phone is connected to a power adapter and a PoE cable the power adapter takes precedence over PoE If the power adapter is disconnecte...

Page 17: ...the DHCP server in the network and invokes the DHCP process c The phone verifies the VLAN ID and starts tagging the data and voice packets accordingly d The phone sends and identifies an upgrade script file gets the 46xxsettings txt file the language files and any firmware updates If configured to use simple certificate enrollment protocol SCEP the phone downloads a valid device certificate 4 Do o...

Page 18: ...t your network already has the following components installed and configured Avaya Aura Communication Manager 6 3 6 or later Avaya Aura System Manager 6 3 8 or later If applicable IP Office IPO 11 0 0 or later A DHCP server for providing dynamic IP addresses to the Avaya J100 Series IP Phones A file server an HTTP HTTPS or the Avaya Aura Utility Services for downloading the software distribution p...

Page 19: ...cation Profile tab Communication Profile section Communication Profile Password CM Endpoint Profile section System Profile Type Use Existing Endpoints Extension Endpoint Template Voice Mail Number Conference server Messaging Profile section Optional System Mailbox Number Template Password Pre installation checklist Print copies of this checklist for each server and deskphone Installing the phone M...

Page 20: ...ver and application correctly 5 Verify that you have administered the HTTP HTTPS server and application correctly 6 Verify that you have loaded the upgrade script and application files correctly on the HTTP or HTTPS server 7 If applicable administer the DNS server Note All server applications such as DHCP and DNS can co reside on the same hardware subject to the specific restrictions of each indiv...

Page 21: ...ameters for provisioning Provides Software distribution package and Settings file F i l e S e r v e r Network server Switch LLDP Manages power provides configurable parameters for provisioning D N S Provides domain name server address R o u t e r Avaya Aura System Manager Avaya Aura Session Manager Avaya Aura Communication Manager Primary setup Avaya Aura Branch Session Manager Avaya IP Office Bra...

Page 22: ...his task Wall mounting kit and procedure of Avaya J100 Series IP Phones are similar except the wall mounting bracket Wall mounting brackets look different for Avaya J169 J179 IP Phone and Avaya J129 IP Phone You can order the kit separately using the part numbers that correspond to the phone model For example the part number of the wall mount bracket is 700512707 The procedure describes the wall m...

Page 23: ...ch one end of the Ethernet cable to the 10 100 network port of the phone and the other end to the wall jack 3 Attach the phone to the wall mount bracket by inserting the two upper tabs of the wall mount bracket into the slots on the back of the phone The lower pair of tabs rest against Wall mounting Avaya J100 Series IP Phones May 2018 Installing and Administering Avaya J169 J179 IP Phone H 323 23...

Page 24: ...et process successfully using the following description As the deskphone initializes you see messages some of which are part of DHCP process with a power on indication and dynamic feedback These messages indicate that the phone is active and not locked You also receive useful information about the status of the network the server or the downloading operations before the dial tone Understanding the...

Page 25: ... system finds the Application Software Package or the Library Software Package the Application Software Package or the Library Software Package is installed If either the Application Software Package or the Library Software Package has a different file name than the currently installed version the system replaces the existing corresponding files in the Application File System The system then delet...

Page 26: ...stricted The phone displays the second message if 802 1Q tagging is on and access to local programming procedures is disabled or restricted If the first and second message alternate every 2 seconds 802 1Q tagging is on When the phone displays both messages alternately access to local programming procedures is not disabled or restricted 6 The system determines the DHCP protocol IPv4 or IPv6 protoco...

Page 27: ...iguration file A change in the SIG value might require a reset to the phone so that a new or different upgrade file can be downloaded to the phone 11 While the upgrade script file is being downloaded all IP phones display the following message HTTP n sc etag where n is the number of the IP address obtained from the HTTP server sc is the status code of the HTTP response and etag is the value of the...

Page 28: ...s are incorrect The phone is logged in One of the gatekeepers is not reachable because of an upgrade or a network outage In the discovery mode press Reset The phone deletes the credentials from the memory reboots and displays the login page In the registration mode the phone restarts but it does not delete the login credentials When this process is complete you can hear a dial tone when you press ...

Page 29: ...otherwise disabled the deskphone automatically attempts to register unnamed if no action is taken on the deskphone extension entry screen within 60 seconds To disable and prevent Unnamed registration enter an ID or password The system ignores Unnamed registration after any dialpad entry Administrators can disable Unnamed registration by appropriately administering the system parameter UNNAMEDSTAT ...

Page 30: ...inistrative Options see VPN Setup Guide for 9600 Series IP Telephones 16 602968 When you set PROCSTAT to 0 you have full access to local Craft procedures and you can invoke local craft procedures during initialization or whenever the deskphone displays this message to program You can also initiate the Craft procedure at any other time the initialization process can support a processing interrupt I...

Page 31: ...hones use the navigation arrows to scroll to and highlight the local procedure you want then press Start or OK You can also scroll to the procedure you want and press the corresponding line button Accessing the Administration menu after phone startup About this task The administration menu in the phone can only be accessed by craft menu Procedure To access the craft menu press followed by craft ac...

Page 32: ...screen press the left most softkey When you press the applicable button or key to backspace the most recently entered digit or period is erased from the display The cursor remains in the erased character s former position 6 Press Exitto exit the local procedures Important If any changes were made using the 802 1X procedure or the ADDR procedure if the value of SIG was changed to SIP or if the Craf...

Page 33: ...ield and the cursor to move to the next space Pressing while the cursor is in the last right most field results in an error beep and the cursor being left where it is An IPv6 address is considered to be complete only if all the following conditions are met All seven colons that separate the fields are entered OR the text input field contains at most one pair of consecutive colons If one pair of co...

Page 34: ...nd user can view but cannot change most of the parameters associated with Craft procedures For more information see the applicable user guides Administrative Procedure value in English Purpose See 8021X Set 802 1X operational mode See Setting the Operational Mode to 802 1X on page 35 ADDR Address information programming Use the pre installation checklist AGC Enable disable Automatic Gain Control D...

Page 35: ...n as applicable to the phone and select the Settings list Setting the operational mode to 802 1X About this task Use the following procedure to set or change the operational mode Procedure 1 When you select 802 1X from the Craft Procedures screen the deskphone displays the following Supplicant Pass thru where the Supplicant line is the text string associated with the current system value of DOT1XS...

Page 36: ...s task Use this procedure to assign a static IP address to the deskphone Caution Static addressing is necessary when a DHCP server is unavailable But static addressing has room for text entry errors So Avaya recommends that you install a DHCP server and do not use static addressing Important IPv6 operation is limited to a specific customer set and is not for general use Use the following procedure...

Page 37: ...d is the current value of VLANTEST respectively 2 Use the navigation arrows to scroll to and highlight the address you want to change then press Change to display the change screen for that specific address value 3 Select one of the following as appropriate to the item you selected Task Steps To change any of the IP address values such as Phone Call Server Router Mask and File Server Use the dial ...

Page 38: ... and option settings and return a phone to its factory settings You might have to remove all administered values when you give a phone to a new dedicated user and when the LOGOFF option is not sufficient For example a new user is assigned the same extension but requires different permissions than the previous user The CLEAR option erases all administered data static programming HTTP and HTTPS serv...

Page 39: ...Note The DEBUG option is available for use only if you change the default password to the craft menu through the PROCPSWD parameter If you do not change the default password the option is available only in a read only mode The new value of the PROCPSWD parameter must be 4 to 7 numeric digits 0000 through 9999999 However if value of PROCPSWD is less than 4 digits after you install Release 6 2 4 or ...

Page 40: ...ed the SSH port will only be opened for one SSH connection When that connection is terminated the port will be closed and it must be reopened SSH must be re enabled from the Craft Debug procedure if another connection is to be established Changing Ethernet interface control About this task Use the following procedure to set or change the interface control value Procedure 1 When you select INT from...

Page 41: ...ll 6 and if you press the right navigation arrow the value changes to Auto 1 3 To change the PC Ethernet setting select that line and press the Right navigation arrow to navigate through the possible settings 4 Press Save to store the new settings and redisplay theCraft Procedures screen Disabling and enabling event logging About this task Use the following procedure to enable or disable logging o...

Page 42: ... Local Procedure screen Logging off from the phone About this task Use the following procedure to log off from a phone Caution Once you are logged off from a phone you might need a password and extension to log back in Procedure 1 When you select LOGOUT from the Local Craft Procedures screen the phone displays the following text Press Log Out again to confirm 2 Press or tap Log Out to log off from...

Page 43: ...application software default values Caution This procedure erases all static information without any possibility of recovering the data Procedure 1 Select RESET VALUES from the Craft Procedures screen The phone displays the following text 2 Press one of the following Reset To start the phone reset Cancel To return to the previous screen The phone resets from the beginning of registration which mig...

Page 44: ...following procedure to set or change the Signaling Protocol Identifier A valid SIG Protocol Identifier is either 0 default 1 H 323 or 2 SIP Note Perform this procedure only if the LAN Administrator instructs you to do so Procedure 1 Select SIG from the Craft Local Procedures screen The deskphone prompts you to use the Right and Left navigation arrows to select a setting and displays the following ...

Page 45: ...re 1 Select SSON from the Craft Procedures screen The phone displays the following text Current setting New Setting where the setting is the current system value of NVSSON 2 To change the setting use the dial pad to enter a valid SSON value between 128 and 255 3 Press Save to store the new setting and redisplay the Craft Procedures screen Performing a self test About this task Note IP deskphone st...

Page 46: ...Post installation checklist To ensure that the phone is properly installed and running properly verify that the following requirements are complete No Task Reference 1 Has the phone acquired an IP address N A 2 Are you able to make a call from the phone For more information see device specific using guide 3 Are you able to perform backup restore 3 Are you able to modify the phone s Settings file p...

Page 47: ...ive procedures Initial administration checklist System and LAN administrators must use the following checklist to ensure that all phone system prerequisites and phone requirements are met prior to phone installation Table 1 Initial Administration Checklist Task Description Related information 1 Install the hardware Check whether the network hardware can handle the phone system requirements Network...

Page 48: ...n add WML content as applicable to new or existing WML servers Administer the content that the WML push servers push on to the deskphones as applicable Avaya IP Deskphone Edition for 9600 IP Telephones Application Programmer Interface API Guide 16 600888 10 Local administration of deskphones as applicable As a Group Using the GROUP parameter to set up customized groups on page 99 Individually The ...

Page 49: ...ess overview on page 50 JITC security compliance mode overview on page 53 Error conditions on page 59 Parameter data precedence If you administer a parameter in multiple places the last server to provide the parameter takes precedence The following is a list of precedence from lowest to highest 1 Manual administration Call server or HTTP server or both are two exceptions for the phone parameter ST...

Page 50: ...rk access procedures Related links Initialization process overview on page 50 DHCP processing If an IP address has not been manually configured in the phone the phone initiates DHCP Among other data passed to the phone is the IP address of the HTTP or HTTPS server Related links Initialization process overview on page 50 File downloads Avaya phone uses the HTTP server to download the firmware the l...

Page 51: ...or HTTPS requests to the OCSP server The certificates may or may not include the authority information access AIA extension The OCSP responder follows RFC 2560 The deskphones accept only signed responses The validation of the signed response is done by using one of the three options mentioned in section 4 2 2 2 in the RFC 1 The OCSP response is signed using CA which is trusted certificate is admin...

Page 52: ... feature you can register a deskphone with the call server without an extension To invoke Unnamed Registration either enter a null empty extension or password or take no action Unnamed registration is controlled on both the Communication Manager and the UNNAMEDSTAT parameter in the 46xxsettings file The UNNAMEDSTAT specifies whether unnamed registration is initiated by the deskphone if a value is ...

Page 53: ... MCIPADD parameter value whereas if the user selects Visiting User the deskphone attempts to register with each IP address in VUMCIPADD simultaneously until it gets a positive response Note Only the Challenge and Annex H profiles are supported in the VU mode For example if the company has locations in cities A B C and D you can administer VUMCIPADD with one IP address from each of the main call se...

Page 54: ... over TLS or Annex H SRTP using 1 sertp aescm128 hmac80 cipher suite Image settings files or certificates download over HTTP or HTTPS Backup and restore configuration files PKCS12 file generated in FIPS mode OCSP LLDP SNMPv2c Syslog Call center environment including Agent Greeting files The following features are not supported in the JITC security compliance mode SSH server IPsec VPN tunnels Visit...

Page 55: ...SWD using HTTPS is secure only if mutual certificate authentication is done PKCS12URL URL of the PKCS 12 file The PKCS 12 file contains an identity certificate for the deskphone and the corresponding private key After the file is downloaded by the phone the user is required to enter the password TRUSTCERTS List of trusted certificate files Trust certificates are used as trust points for TLS connec...

Page 56: ... SSO Note H 323 over TLS Backup restore and file downloads are the only applications supported in the secured mode 802 1x EAP TLS SLA Mon IPsec VPN and SSO are not supported OCSP_URI_PREF 1 OCSP responder URI can either be obtained from the certificate presented by the server or can be locally configured on the phone in OCSP_URI OCSP_URI_PREF specifies the preference between the two sources Valid ...

Page 57: ...P responder Local OCSP trusted certificates are used for cases where the OCSP responder certificate is signed by a CA that is different from the one used to sign the server certificate TLS_SECURE_RENEG 1 Specifies whether a TLS session should be terminated if the peer does not support secure renegotiation Valid values are 0 or 1 HTTPSRVR IP address of the HTTP server Used to download only the firm...

Page 58: ...ODE 1 Enforces VLAN separation When set to 1 VLAN separation is enforced for both untagged and tagged packets from the computer and the network port The computer cannot send tagged or untagged packets to the deskphone processor L2QVLAN Address of the voice VLAN The deskphone sends the untagged data packets to this VLAN The value must not be 0 or the PHY2VLAN address L2Q 0 Auto 1 On 0 Auto The desk...

Page 59: ...rt The serial port under CRAFT DEBUG must be set to Adjunct WMLIDLEURI NULL Disables the WML browser on the deskphone WMLHOME NULL Disables the WML browser on the deskphone AUTOANSSTAT 0 Disables auto answer GUESTLOGINSTAT 0 Disables the guest login feature VUMCIPADD NULL Disables the visiting user login Related links JITC security compliance mode overview on page 53 Error conditions Assuming prop...

Page 60: ...it pack TN799C or D Control LAN C LAN circuit pack Important IP telephone firmware Release 1 0 or later requires TN799C V3 or greater C LAN circuit packs For more information see the Communication Manager Software and Firmware Compatibility Matrix on the Avaya support site https support avaya com CompatibilityMatrix Index aspx Ensure that you administer the appropriate circuit packs on your server...

Page 61: ...To restore the features you must reset the deskphones when the file server is available Required network information Before you administer DHCP HTTP and the HTTPS servers collect the following network information If you have more than one gateway router HTTP HTTPS server or call server in your configuration complete the required network information for each DHCP server before you install the phone...

Page 62: ...e SNMPADD and SNMPSTRING parameters appropriately For more information about SNMP and MIBs see the IETF website The Avaya Custom MIB for the deskphones is a part of the software distribution file available for download on the Avaya support site at http www avaya com support Ping and traceroute All phones respond to a ping or traceroute message sent from the call server switch or any other network ...

Page 63: ...ground traffic such as bulk data transfers and backups Note Priority 0 is a higher priority than Priority 1 Network audio quality You can monitor network audio performance on the phone while on a call You can view this information on the Network Information screen You can view the Network Information screen in Main menu and select the Network Information option directly if available You can also s...

Page 64: ...ion times out the phone continues to the next address on the appropriate list and tries that IP address The phone does not report failure unless all addresses on a specified list fail improving the reliability of IP telephony The address list and station portability capability also make station number portability possible Assume a situation where the company has multiple locations in London and Ne...

Page 65: ...ld of received SSO packet 18414 Any Received SSO commands TCP only 546 Any Received DHCPv6 messages UDP The number used in the Source Port field of the TLS SSL packets that are sent by the HTTP client on the phone Any TLS SSL packets that the HTTP client receives on the phone TCP 68 Any Received DHCP messages UDP 161 Any Received SNMP messages UDP 500 Any Received DHCPv6 messages UDP 1024 5000 eph...

Page 66: ...not in the gatekeeper list TCP Note CNA is not supported in Release 6 2 and later SLA is supported in Release 6 4 and later Table 4 Transmitted packets Source IP phones Destination Port Source Port Use UDP or TCP 7 Any unused port number Transmitted Qtest messages UDP The number used in the Source Port field of packets that are received by the SSH server of the phone 22 Packets that are transmitte...

Page 67: ...c messages if NVIKEOVERTCP is 0 or 1 TCP 514 Any unused port number Transmitted Syslog messages UDP 547 Any unused port number Transmitted DHCPv6 messages UDP 1300 Any H 323 signaling over TLS TCP 18414 Any unused port number Transmitted SSO status indications TCP 33434 33523 starts with 33434 increments by 1 for each message sent 3 messages per hop up to 30 hops Any unused port number Transmitted...

Page 68: ...mber if the port used for RTP is odd RTCP packets transmitted to an RTCP monitor UDP 1719 An unused port number in the range from 49300 to 49309 H 323 RAS messages UDP A port number specified in the SLA discovery message Any unused port number Transmitted SLA registration messages TCP Determined by SNMP mgmt app 161 Transmitted SNMP messages UDP Determined by the SSH client or the client Operating...

Page 69: ...ten if new phone software is downloaded The default value of the credentials and the realm are null set at manufacture and at any other time that user specific data is removed from the phone or by the local administrative Craft CLEAR procedure A realm is the location of the user accounts If you have set up a realm while installing the HTTPS server the deskphone will prompt you to enter the realm a...

Page 70: ...word to register and authenticate IP deskphones For more information see the current version of your call server administration manual Secure Shell Support The phone supports the Secure Shell SSH v2 protocol The SSH protocol is a tool that the Avaya services organization can use to remotely connect to IP deskphones to monitor diagnose or debug deskphone performance Because of the sensitive nature ...

Page 71: ... engineers to the customer products The table below lists the EASG parameters and supported values Parameter name Value Description EASG_SITE_AUTH_FACTOR Null Specifies Site Authentication Factor code associated with the EASG site certificate being installed Valid values are 10 to 20 character alphanumeric string EASG_SITE_CERTS Null Specifies list of EASG site certificates which are used by techn...

Page 72: ...an existing connection and continue operation without the need to reregister With this mechanism Communication Manager starts a new connection to each deskphone during a server interchange These phones then move quickly to the server and transition from the standby to active state TTS is supported with the following profiles Challenge Annex H H 323 signaling over TLS TTS TLS is not supported with ...

Page 73: ...t switch administration for your network Related links Communication Manager Administration on page 72 Administering the IP interface and addresses on page 73 Administering UDP port selection on page 74 Administering RSVP on page 74 Administering QoS on page 74 Administering IEEE 802 1Q on page 74 Administering DIFFSERV on page 74 Administering NAT on page 75 Administering the IP interface and add...

Page 74: ...iffServ Related links Call server administration on page 73 Administering IEEE 802 1Q The phone can simultaneously support receipt of packets that are tagged or not tagged according to the IEEE 802 1Q standard To support IEEE 802 1Q you can administer phone from the network through LLDP or by appropriate administration of the DHCP or HTTP HTTPS servers You can administer the IEEE 802 IQ QoS parame...

Page 75: ...val Related links Communication Manager Administration on page 72 Voice mail for deskphones aliased as 4600 Series IP Telephones When native support does not apply IP deskphones are aliased as 4600 Series IP telephones and run under CM Release 3 1 or later In this case use the settings file to configure the Messages button by setting the system parameter MSGNUM to any dialable string Some MSGNUM e...

Page 76: ...r Transfer Upon Hang up is set to Yes The user can hang up immediately after dialing and the transfer proceeds normally The features Abort Transfer and Transfer Upon Hang up can interact If a user initiates a transfer dials the destination and hangs up without pressing the Complete softkey the three possible outcomes are The transfer is completed Transfer Upon Hang up is set to Yes regardless of t...

Page 77: ...must manually select a call appearance after pressing the Conference or Add softkey Conferencing behavior changes significantly when you set the Select Line Conferencing to Yes Then the No Dial Tone Conferencing is automatically set to Yes Specifically the following scenarios can occur If the user finishes dialing the intended conferee pressing the initial call appearance completes the conference ...

Page 78: ...r three system wide parameters When you administer these parameters on CM the parameters are automatically downloaded to the phone during registration You do not need to add these parameters using the settings file or set them locally for each phone The three system parameters are SNMP community string SNMP Source IP addresses and Craft Access Code PROCPSWD Note Commenting out SNMPSTRING in the se...

Page 79: ...to make the change change off pbx telephone station mapping station Wideband Audio Enable Wideband Audio by using the change ip codec set number command on CM Ensure that G 722 64K is first on the list of codecs Note that wide band audio works only for direct IP calls between two 96xx endpoints either with both registered to the same server or registered to different servers when connected by IP t...

Page 80: ...eds the identity certificate The trusted certificate repository shall include the root CA certificate on the top of the trusted certificate chain of the identity certificate of the deskphone You can perform central call server administration of the GROUP parameter on a station by station basis This parameter is then downloaded to each applicable deskphone starting with the next deskphone boot up Y...

Page 81: ...on the corresponding module buttons In the table phone screen depends on the button type Table 5 Station form administration results Feature Call Appearance CA Bridged Call Appearance BA buttons on the Station form Displayed as 1 to 3 N A 9608 9608G 9611G and Avaya J169 J179 phone N A 9621G 9641G 9641GS 4 to 11 CAs BAs on Phone screen must scroll to see more than 3 CAs BAs on Phone screen must scr...

Page 82: ...eb site Administrator Guide for Avaya Communication Manager 03 300509 Feature Description and Implementation for Avaya Communication Manager 555 245 770 Related links Communication Manager Administration on page 72 Server Administration Related links Software prerequisites on page 82 Administering the DHCP and file servers on page 83 DHCP generic setup on page 84 Setting up the DHCP server on page...

Page 83: ...ss Administer the LAN so each IP deskphone can reach a DHCP server that contains the IP addresses and subnet mask The phone cannot function without an IP address Using the IP address reuse capability the phone can reuse the previous IP address and parameter settings even if the DHCP server is temporarily unavailable A user can manually assign a different IP address to an IP deskphone When the DHCP...

Page 84: ...e DHCP server About this task DHCP server setup involves Procedure 1 Follow vendor instructions to install the DHCP server software 2 Configure the DHCP server with IP addresses available for the phone The following DHCP options for using IPv4 Option 1 Subnet mask Option 3 Gateway router IP addresses If using more than one address the total list can contain up to 255 total ASCII characters You mus...

Page 85: ...ed parameter in Option 43 with a value of 6889 Note Option 43 is processed only if the first code is 1 with a value of 6889 where 6889 is the enterprise identifier 2 HTTPSRVR 3 HTTPDIR 4 HTTPPORT 5 TLSSRVR 6 TLSDIR 7 TLSPORT 9 L2Q 10 L2QVLAN 11 PHY1STAT 12 PHY2STAT 13 PROCSTAT 14 SIG 16 MCIPADD 17 TLSSRVRVERIFYID Note The deskphone sends DHCP option 60 with the value ccp avaya com Option 51 DHCP l...

Page 86: ...ress to 0 0 0 0 and attempts to contact the DHCP server again Depending on the DHCP application you choose be aware that the application does not immediately recycle expired DHCP leases An expired lease might remain reserved for the original client for one day or more The following example shows the implication of having a reservation period Take two IP addresses therefore two possible DHCP leases...

Page 87: ...PHY2VLAN from a site specific option if the parameter values were previously set by LLDP Note The phone do not support Regular Expression Matching and therefore do not use wildcards In configurations where the upgrade script and the application files are in the default directory on the HTTP server do not use the command HTTPDIR path Related links Server Administration on page 82 Configuring DHCP O...

Page 88: ...es the TCP port number to download the HTTP file HTTPSRVR Specifies the IP addresses or DNS names of HTTP file servers used to download IP Deskphones software files The files are digitally signed so TLS is not required for security ICMPDU Controls the extent to which ICMP Destination Unreachable messages are sent in response to messages sent to closed ports so as not to reveal information to poten...

Page 89: ... by the software that the deskphone is currently using SNMPADD Allowable source IP addresses for SNMP queries The default is Null SNMPSTRING SNMP community name string The default is Null STATIC Controls whether to use a manually programmed file server or CM IP address instead of those received through DHCP or a settings file If a manually programmed file server IP address is to be used STATIC mus...

Page 90: ...set in the Avaya DHCPv6 vendor specific option Result The vendor specific option is processed after the DHCP fields and standard options As such any values set using the VSI will supersede any values that are set using DHCP fields or standard options as well as any other previously set values Related links Server Administration on page 82 HTTP generic setup About this task You can store the same a...

Page 91: ...load the upgrade script file and application files from the Avaya Support website to the HTTP server For more information see Telephone Software and Application Files on page 96 Note When you download the application file from the Avaya Support website ensure you are downloading the correct version One version allows VPN and media encryption functionality while the other disables those functions N...

Page 92: ...p and restore processing IP deskphones support the HTTP client to back up and restore the user specific data The deskphones support HTTP over TLS HTTPS for backup or restore For backup the deskphone creates a file with all user specific data if a backup file location is specified in system parameter BRURI The file is sent to the server by an HTTP PUT message with appropriate success or a failure c...

Page 93: ...ate The Avaya certificate is included by default with the Avaya IP Telephone File Server Application and includes the credentials However if at least one digital certificate has been downloaded based on TRUSTCERTS the credentials are included only if BRAUTH is set to 1 This method is a security feature to allow control over whether the credentials are sent to servers with third party certificates ...

Page 94: ...ckup or restore using the Advanced Options Backup Restore screen as described in the user guide for their specific deskphone model Related links Server Administration on page 82 About IPv4 and IPv6 operation Important Avaya does not support IPv6 for the general market and makes the software available to a specific set of customers Any additional limitation or bugs discovered within this release wi...

Page 95: ...HCP n a 1 No Yes 1 2 3 1 or 3 2 IPv4 only IPv6 only dual stack dual stack IPv6 only DHCP n a DHCP DHCP n a n a DHCPv6 DHCPv6 manual manual Yes 0 n a n a IPv4 only manual n a 1 No Yes 1 2 or 3 n a IPv4 only dual stack dual stack manual manual manual n a DHCPv6 manual In general if dual stack operation is enabled whether IPv4 or IPv6 is to be used to contact a server is determined by the value of th...

Page 96: ...e will be considered for resolution in future major releases Related links Server Administration on page 82 Telephone Software and Application Files Related links Understanding the general download process on page 96 Using the GROUP parameter to set up customized groups on page 99 Understanding the general download process IP Deskphones download upgrade files settings files language files certific...

Page 97: ...on the SIG parameter setting The software files that the deskphone must use depend on the instructions in the upgrade file The following HTTP servers support upgrade and downgrade when FIPS is enabled on the phone Apache IIS6 IIS7 5 IIS8 Utility Server Important The MV_IPTEL server does not support upgrade or downgrade when FIPS is enabled on the phone The phone then downloads a 46xxsettings txt f...

Page 98: ...s reset The upgrade script file also directs the phone to the settings file Avaya recommends that you do not alter the upgrade script file because if Avaya changes the upgrade script file in the future any changes you have made will be lost Avaya recommends that you use the 46xxsettings txt file to customize your settings instead However you can change the settings file name if desired as long as ...

Page 99: ...page 96 Using the GROUP parameter to set up customized groups About this task Different users might have the same phone model but require different administered settings For example you might want to restrict call center agents from logging off which might be an essential capability for hot desking associates Use the GROUP parameter to set up customized groups Procedure 1 Identify the phones and t...

Page 100: ...s Some DHCP applications are complicated and require extensive expertise for administration You might choose to completely disable the capability to enter or change option settings from the dial pad You can set the parameter PROCPSWD as part of standard DHCP HTTP administration Alternately you can set PROCPSWD on the system parameters ip options form in Communication Manager Release 4 0 If PROCPSW...

Page 101: ...a specific set of customers with known limitations Any additional limitation or bugs discovered within this release will be considered for resolution in future major releases H 323 customizable system parameters This table lists the parameters that you can customize in the 46xxsettings txt file their default values parameter descriptions and valid values Soft persistent parameters Soft persistent ...

Page 102: ...D if BRURI has a valid value The value of the OPTAGCHAND parameter in the backup restore file takes precedence over the AGCHAND parameter User can use the Clear operation to reset the configuration AGCHEAD 1 Automatic Gain Control status for headset 0 disabled 1 enabled Note This parameter applies only if the user has not changed the Automatic Gain Control from the deskphone menu The changes made ...

Page 103: ...ent AGTCALLINFOSTAT 1 For Avaya Call Center use only Automatically invokes Call info permission when the caller information button buttonType 141 is administered on the deskphone and AGTCALLINFOSTAT has a value of 1 The deskphone transmits a virtual press of that button to the call server The call server is expected to respond with a call associated display message with possible content in Line 2 ...

Page 104: ...id values are 1 or 2 ASCII numeric digits 0 through 50 AGTLOGINFAC 94 For Avaya Call Center use only Indicates the Feature Access Code agents use to sign in to the call center Valid values are 1 to 4 ASCII dialable characters 0 through 9 plus star and pound AGTLOGOUTFAC 95 For Avaya Call Center use only Specifies the Feature Access Code agents use to log out Valid values are 1 to 4 dialable charac...

Page 105: ...formation line and provides information about the incoming call 1 to 6 UTF 8 characters AGTTRANSLPRI priority For Avaya Call Center use only A text string used along with other user set text strings and translation parameters AGTTRANSLTO AGTTRANSLCLBK AGTTRANSLPK and AGTTRANSLICOM to parse a call associated display message when a call appearance is in the Alerting call state The result displays on...

Page 106: ...if enabled monitors other software processes to determine whether the processes have become unresponsive at which point it generates a log event and either kills the process or resets the deskphone AUDASYS 3 Globally controls audible alerting Possible system settings for audible alerting are 0 through 3 as follows 0 Audible Alerting is Off user cannot change this setting The volume level of the ri...

Page 107: ...s softer than nominal 2 nominal 21 STMR off no sidetone inaudible 3 nominal 3 STMR one level softer than nominal 4 nominal 6 STMR two steps softer than nominal 5 nominal 12 STMR four steps softer than nominal 6 nominal 15 STMR five steps softer than nominal 7 nominal 18 STMR six steps softer than nominal 8 nominal 3 STMR one step louder than nominal 9 nominal 6 STMR two steps louder than nominal P...

Page 108: ... 255 ASCII characters 96x0 H 323 R3 2 96x1 H 323 R6 0 phones support in addition a format of http username password or https username password for HTTP Basic authentication The username and password are removed from the configured URI and used in the authorization header The HTTP request will be sent to the URI without the username and password fields For example SET BRURI http Administrator Catt ...

Page 109: ...ter functions like greetings and data backup Note This parameter is soft persistent CALLAPPRSELMODE 0 Controls highlighting of a call appearance during an incoming call This parameter is applicable only if the deskphone is registered to Communication Manager Valid values are 0 The call appearance of the incoming call is highlighted The softkeys for the incoming call are displayed For example Answe...

Page 110: ...deskphone does not turn the headset LED Off if it is On but still considers the audio and call states to be Idle If the user is on a call at logout the deskphone waits for the Disconnect message from the far end Note When CCLOGOUTIDLESTAT 1 the agent must answer the first call after reboot manually After the first call the phone returns to headset off hook idle state CLDELCALLBK 0 Call Log Delete ...

Page 111: ...atus Controls whether call type analysis algorithm in the Avaya Aura Communication Manager is used during certain dialing behaviors 0 History Redial WML Browser and Contacts do not use smart enbloc even if smart enbloc is enabled or supported by Avaya Aura Communication Manager 1 Use smart enbloc if smart enbloc is enabled supported by Avaya Aura Communication Manager by History Redial and WML bro...

Page 112: ...e used when DNS names in parameter values are resolved into IP addresses Valid values are 0 255 ASCII characters If Null do not leave spaces DOT1X 0 802 1X Supplicant operation mode Valid values are 0 With PAE pass through 1 with PAE pass through and proxy Logoff 2 without PAE pass through or proxy Logoff DOT1XEAPS MD5 Specifies the EAP method used for 802 1X operation Valid values are MD5 and TLS...

Page 113: ...plication and if your phones are on the same subnet as the PE interfaces set this parameter to 1 to allow the fastest failover to the new PE interface Valid values are 1 Yes process gratuitous ARPS 0 No ignore gratuitous ARPS GRATNAV6 0 Applies only to deskphones running software Release 6 0 and later Specifies whether the call server will process gratuitous and unsolicited IPv6 Neighbor Advertise...

Page 114: ...e permission flag for enabling or disabling the Headset Bi directional functionality Valid values are 0 Default Bi directional functionality disabled 1 Switchhook and Alerting 2 Switchhook only Note This parameter applies only if the user has not changed the Call Settings from the deskphone menu The changes made by the user are stored in the backup restore file User can use the Clear operation to ...

Page 115: ...r ICMP Destination Unreachable messages will be processed Values are 0 No 1 Send limited Port Unreachable messages 2 Send Protocol and Port Unreachable messages ICMPRED 0 Controls whether ICMP Redirect messages will be processed Values are 0 No 1 Yes IDLEFEATURES Null A list of feature number identifiers for softkey features potentially available in the Idle call state for example Redial Zero to 2...

Page 116: ...Manager administration forms the VLAN should not be set here From software Release 2 0 L2QVLAN will always be initialized from the corresponding system initialization value at power up but will not be initialized from the system initialization value after a reset LANG0STAT 1 Controls whether the built in English language text strings can be selected by the user Valid values are 0 User cannot selec...

Page 117: ...nsmitted Valid values are 1 to 4 ASCII numeric digits 1 through 3600 Main usage is for the SSO application to discover the phone faster LOCALZIPTONEATT 35 Controls the local phone ziptone volume when AUTOANSSTAT 1 Note If Auto answer is configured on the CM and not using the AUTOANSSTAT setting this parameter does not influence that zip tone volume Valid values 0 95 where 0 Loudest and 95 Lowest L...

Page 118: ...s Format is dotted decimal or DNS name format separated by commas without intervening spaces 0 255 ASCII characters including commas Null is a valid value MSGNUM Null Voice mail system deskphone or extension number Specifies the number to be dialed automatically when the deskphone user presses the Message button MSGNUM is only used when the phone is aliased using non native support Messaging must ...

Page 119: ...ASCII numeric digit 0 or 1 as follows 1 If a connection to the SCEP server is successfully established SCEP will remain in progress until the request for a certificate is granted or rejected 0 SCEP will remain in progress until the request for a certificate is granted or rejected or until a response is received indicating that the request is pending for manual approval NDREDV6 0 Applies only to de...

Page 120: ...or which the certificate revocation is unknown OCSP_ENABLED 0 Specifies whether OCSP is used to verify the revocation status of the certificates Valid values are 0 OCSP is not used 1 OCSP is used to check the revocation status for the certificates presented by peers for any TLS connection For example HTTPS 802 1x with EAP TLS SLA Mon agent IPSec VPN or SSO OCSP_NONCE 1 Specifies whether a nonce is...

Page 121: ...ed applications Setting the flag to binary 1 gives full display and access to all options and related applications OPSTAT2 0 OPSTAT override flag If set to 0 OPSTAT is not affected If set to 1 OPSTAT is unaffected with the exception that any changes to customized labels in the backup file are uploaded and used as if OPSTAT permitted this action OPSTATCC 0 Specifies whether Call Center options such...

Page 122: ...Web pages Range 1 or 2 digits from 3 to 10 Range 1 or 2 ASCII numeric characters from 5 to 15 PHNMUTEALERT_BLOCK 1 Specifies whether to allow or restrict the mute alerting feature for the end user Valid values are 0 End user can use mute alerting 1 End user cannot use mute alerting PHNOL 9 Outside line access code The character s dialed including and if any to access public network local trunks by...

Page 123: ...on is 1 enabled Values are from 0 through 7 and correspond to the drop down menu selection PHY2STAT 1 Secondary Ethernet interface setting 0 Secondary Ethernet interface off disabled 1 auto negotiate 2 10 Mbps half duplex 3 10 Mbps full duplex 4 100 Mbps half duplex 5 100 Mbps full duplex and 6 1000 Mbps full duplex if supported by the hardware PHY2VLAN 0 VLAN identifier used by frames received on...

Page 124: ... entered immediately after accessing the Craft Access Code Entry screen either during initialization or when Mute or the Contacts button for the 9610 is pressed to access a craft procedure Intended to facilitate restricted access to local procedures even when command sequences are known Password is viewable not hidden PROCSTAT 0 Local dial pad Administrative Options status 0 all Administrative Cra...

Page 125: ...hat should only be changed under very special circumstances by someone who fully understands the system operation impact Value is 1 120 REUSETIME 60 The number of seconds to wait for successful completion of DHCP before reusing previous parameters on the default port VLAN Valid values are 1 to 3 ASCII numeric digits 0 and 20 through 999 RFSNAME Null Applies only to deskphones running software Rele...

Page 126: ...onnection Valid values are 0 to 32767 The value 0 stops the verification SLMCAP 0 Specifies whether the SLA Monitor agent supports packet capture Assign one of the following values 0 Packet capture is disabled 1 Packet capture is enabled but without payloads 2 Packet capture is enabled with payloads 3 Packet capture is disabled The feature is enabled from the CRAFT menu with payloads SLMCTRL 0 Spe...

Page 127: ...rs is left at the default value the default banner message is as stated in the topic Secure Shell Support SSH_IDLE_TIMEOUT 10 Specifies the number of minutes of inactivity after which SSH will be disabled Valid values are 1 to 5 ASCII numeric digits zero through 32767 SSH_LOCKOUT_ATTEMPT S 0 Specifies the number of failed login attempts after which SSH will be disabled Valid values are 1 to 5 ASCI...

Page 128: ...s of the SSO LD link SSO_LOCK_SYNC 1 Specifies what the telephone does if the telephone receives a Lock or Unlock command from the SSO application Valid values are 1 Default the telephone attempts to run the LOCK command 0 the telephone ignores the LOCK command SSO_REGISTERED_MODE 1 Specifies what the telephone does if the telephone receives a Register command from an SSO application when the tele...

Page 129: ...eadset and the agent will not have the option to choose the audio path through call settings Note By implication if the 46xx settings file contains a non default value for SYSAUDIOPATH the setting for SYSAUDIOPATH overrides any user specified settings for the audio path TIMERSTAT 0 TIMERSTAT specifies whether Timer On and Timer Off softkeys will be presented to the user 0 Timer On and Timer Off so...

Page 130: ...TLS server is checked against its certificate The validation of server identity is applicable for IPSec VPN with certificate based authentication using NVSGIP Backup restore over HTTPS using BRURI HTTPS file server using TLSSRVR WML browser using WMLHOME H 323 over TLS signaling using MCIPADD TLS_VERSION 0 Controls the TLS version that is used for all TLS connections Valid values are 0 TLS version...

Page 131: ...ktop computer the connected deskphone also locks up To use this feature Your administrator must enable the SSO LD feature for your extension Your desktop computer must have an SSO LD application installed You must connect your desktop computer to your deskphone through the secondary LAN interface on the deskphone You can use the SSO LD feature in the following scenarios Office When you log in to a...

Page 132: ...ter L2Q to 2 off to ensure correct operation Related links About VLAN Tagging on page 132 The VLAN default value and priority tagging on page 133 Automatic detection of a VLAN on page 133 About VLAN Tagging IEEE 802 1Q tagging VLAN is a useful method of managing VoIP traffic in your LAN You can establish a voice VLAN set L2QVLAN to the VLAN ID of that VLAN and provide voice traffic with priority o...

Page 133: ...th a VLAN ID of 0 Or if the value of L2Q is 0 that is auto the deskphone turns off tagging until the L2QVLAN is set to a non zero value or until the deskphone verifies that the network can support tagged frames Setting VLANTEST to 0 causes the phone to use a non zero VLAN indefinitely to attempt DHCP In other words the deskphone does not return to the default VLAN Related links Administering a VLA...

Page 134: ...n specify the DNS server and or the domain name in the HTTP script file But first SET the DNSSRVR and DOMAIN values so that you can use those names later in the script Note Administer Options 6 and 15 with DNS servers and domain names respectively EAP TLS support for authentication You can use the EAP TLS as the mode of authentication To activate this mode you must add a new parameter DOT1XEAPS wi...

Page 135: ...assword after reboot Before you begin For SCEP servers that are outside the corporate firewall configure the phones that use a VPN connection to establish an SCEP connection through an HTTP proxy server to reach the SCEP server In this instance use the WMLPROXY system parameter to configure the HTTP proxy server When the phone initiates SCEP the phone attempts to contact an SCEP server through HTT...

Page 136: ...that you have configured for EAP TLS and enable the supplicant on the phone through the CRAFT procedure You can also enable the supplicant by configuring the 46xxsettings txt with SET DOT1XSTAT 2 Note The MAC option SET MYCERTCN MACADDR supports the MYCERTCN parameter in H 323 Release 6 2 Service Pack 1 For H 323 Release 6 2 Service Pack 1 after the phone starts with EAP TLS mode the user does not...

Page 137: ...ollowing SCEP parameters a SET TRUSTCERTS RootCert b SET MYCERTURL http IP of CA server certsrv mscep mscep dll c SET MYCERTWAIT 0 d SET SCEPPASSWORD password optional e SET DOT1XEAPS TLS f SET DOT1XSTAT 2 optional g Clear the phone and then restart the phone and ensure that the phone upgrades to the latest firmware available h Connect the phone to a network that supports DOT1x The phone starts th...

Page 138: ...cates enrollment periodically The administrator must monitor pending enrollments Related links EAP TLS support for authentication on page 134 Deploying EAP TLS on phones running without any type of 802 1x authentication Before you begin Configure the Layer 2 switches to which you attach the phones running without any type of 802 1x authentication so that the switches do not support EAP TLS on the ...

Page 139: ... on page 134 About IEEE 802 1X IP phones support the IEEE 802 1X standard for Supplicant operation and support pass through of 802 1X messages to an attached PC The system parameter DOT1X determines how the phones handle pass through of 802 1X multicast packets and proxy logoff When DOT1X 0 the phone forwards 802 1X multicast packets from the Authenticator to the PC attached to the phone and forwa...

Page 140: ...d state Related links 802 1X supplicant operation on page 140 802 1X supplicant operation IP phone that support supplicant operation also support Extensible Authentication Protocol EAP For software Release 6 1 and earlier only the MD5 Challenge authentication method is supported For more information about the MD5 Challenge authentication see IETF RFC 3748 A supplicant identity ID and password of n...

Page 141: ...ulti supplicant or MAC based operation These switches usually send unicast 802 1X packets to authenticating devices These switches support the following two scenarios Standalone phone Deskphone Only Authenticates When you configure the IP phone for supplicant mode DOT1XSTAT 2 the phone can support authentication from the switch When DOT1X is 0 or 1 the phone cannot authenticate with the switch Pho...

Page 142: ...et in Enabled Capabilities then the secondary port is enabled Bit 5 phone in the System Capabilities If Bit 5 is set in the Enabled Capabilities than the phone is registered Basic Optional Management Address Mgmt IPv4 IP Address of phone Interface number subtype 3 system port Interface number 1 OID SNMP MIB II sysObjectID of the phone IEEE 802 3 Organization Specific MAC PHY Configuration Status R...

Page 143: ... on the TLV elements described in the following table Table 11 Impact of TLVs Received by System Parameter Values System Parameter Name TLV Name Impact PHY2VLAN IEEE 802 1 Port VLAN ID The value is changed to the Port VLAN identifier in the TLV L2QVLAN and L2Q IEEE 802 1 VLAN Name The value is changed to the TLV VLAN Identifier L2Q will be set to 1 ON VLAN Name TLV is only effective if the followi...

Page 144: ...USE_DHCP is 0 and the value of IPADD is not 0 0 0 0 or the Application Type is not 1 Voice or the Unknown Policy Flag U is set to 1 MCIPADD Proprietary Call Server TLV MCIPADD will be set to this value if it has not already been set TLSSRVR and HTTPSRVR Proprietary File Server TLV TLSSRVR and HTTPSRVR will be set to this value if neither of them have already been set L2Q Proprietary 802 1 Q Framin...

Page 145: ...related parameters CLEAR Remove all administered values user specified data option settings etc and return a phone to the phone s initial out of the box default values CONT Adjust the contrast of button Modules DEBUG Enable or disable debug mode for the button module serial port and other debug options GROUP Set the group identifier on a per phone basis LOG Enable disable event logging LOGOUT Log ...

Page 146: ...four languages LANGxFILE The name of a selected language file for example French In addition to providing the language name as this value replace the x in this parameter with a 1 2 3 or 4 to indicate which of the four languages you are specifying For example to indicate that German and French are the available languages the setting is LANG1FILE mlf_german txt and LANG2FILE mlf_french txt LANG0STAT...

Page 147: ...zeri Turkish Administering dialing methods The phone has a variety of telephony related applications that might obtain a telephone number during operation Two dialing methods are used depending on which version of Avaya Aura Communication Manager that is running About internal audio parameters The parameter AUDIOENV provides control of some internal audio parameters Set these values only if absolu...

Page 148: ...gain For more information see Audio Quality Tuning for IP Telephones Issue 2 on www avaya com support Managing applications on the Home screen You can control the applications that display on the Home screen by configuring the corresponding parameters in the 46xxsettings txt file The following table displays the conditions and or parameters that the deskphone requires for certain applications to b...

Page 149: ... All call appearances are in the Idle state Note The agent greetings can be recorded and played only by using the headset or the speaker Related links WML browser properties on page 149 WML browser properties The following table shows a comparison of the WML browser properties of the deskphones Feature J169 J179 Top line Yes Application lines 4 Line buttons Yes Selectable objects per line 1 Applic...

Page 150: ...1 3 4 Active with ringback RINGBKFEATURES 3 3 Active with talk path TALKFEATURES 3 4 Administration of softkeys works as follows Administer feature buttons for the deskphone on the call server as you normally would and the call server sends these button assignments to the deskphone as it always has In the 46xxsettings file administer any or all of the system parameters indicated in the chart above...

Page 151: ...e deskphone This means the corresponding softkey is labeled Redial if the deskphone has at least one phone number stored for the Redial feature Otherwise the softkey is unlabeled In the case of the system parameter IDLEFEATURES if the list of feature numbers includes the value 1100 the corresponding softkey is reserved for a Backlight Officon When you press this softkey the backlight of the deskph...

Page 152: ...abels for features administered on the call server you can set the softkey feature system parameters to values that correspond to features for some users but not others For example if TALKFEATURES is administered to 325 50 the users having Conference Display administered would see that label on softkey 3 for the Active with talk path call state but users with Attendant Release would instead see th...

Page 153: ... 74 call park Call Park 45 call pkup Call Pickup 34 callr info Caller Info 141 call timer Ctime 243 cancel Cancel 51 cas backup CAS Backup 76 cdr1 alrm CDR 1 Failure 106 cdr2 alrm CDR 2 Failure 117 cfwd bsyda Call Forwarding bsyda ext 84 cfwd enh Call Forwarding Enhanced 304 check in Check In 29 check out Check Out 28 class rstr COR 59 clk overid Clocked Override 112 conf dsp Conference Display 32...

Page 154: ...o Not Disturb 99 dont split Don t Split 176 dtgs stat DTGS Status 181 ec500 Extension to Cellular 335 em acc att Emerg Access to Attd 64 exclusion Exclusion 41 ext dn dst Do Not Disturb Ext 95 extnd call Extend Call 345 fe mute Far End Mute for Conf 328 flash Flash 110 forced rel Forced Release 57 goto cover Go To Cover 36 group disp Group Display 212 group sel Group Select 213 grp dn dst Do Not D...

Page 155: ...or alrm Major Hdwe Failure 104 man msg wt Msg Wait name or ext 38 man overid Immediate Override 113 manual in Manual In 93 mct act MCT Activation 160 mct contr MCT Control 161 mf da intl Directory Assistance 246 mf op intl CO Attendant 229 mj mn alrm Maj Min Hdwe Failure 82 mm basic MM Basic 169 mm call MM Call 167 mm cfwd MM CallFwd 244 mm datacnf MM Datacnf 168 mmi cp alm MMI Circuit Pack Alarm ...

Page 156: ...PMS Ptr Alarm 115 pr sys alm Sys Ptr Alarm 120 print msgs Print Msgs 71 priority Priority 81 q calls NQC 87 q time OQT 86 release Attendant Release 50 release Station Release 94 remote tgs Remote TG 78 re ringoff Ringer Reminder 61 ringer off Ringer Off 80 rs alert System Reset Alert 109 rsvn halt rsvn halt 145 scroll Scroll 125 send calls Send All Calls 35 send term Send All Calls TEG 72 serial c...

Page 157: ...e mail Message 326 vu display VuStats 211 whisp act Whisper Page Activation 136 whisp anbk Answerback 137 whsp off Whisper Page Off 138 work code Work Code 140 Administering a custom screen saver Avaya provides a standard screen saver However you can administer a customized screen saver for phones with bit mapped displays The screen saver displays when the idle timer reaches the value set in the s...

Page 158: ...equalization on a handset from the acoustic standards specified in TIA 810 920 and S004 and may be of benefit to some users of t coil capable hearing aids Release 6 2 onwards the IP deskphones support the ability to choose either of these standards Because individual organizations and users differ in how they might want to implement this choice the deskphone provides 3 ways to specify the desired ...

Page 159: ...ler cannot hear it also the phone user cannot hear any audio from the caller until the zip tone completes For a number having bridged call appearances you can configure the response of the auto answer feature for an incoming call based on settings for new parameters AUTOANSSTAT and AUTOANSSTRING You can also specify whether the deskphone will alert audibly with auto answering calls using AUTOANSAL...

Page 160: ...ged appearance B Note To avoid conflicts when using Phone based conditional auto answer configure auto answer settings on CM to none Table 14 Parameter values and results Value of AUTOANSSTAT Value of AUTOANSSTRING Resulting scenario 0 Specified or null value The deskphones do not auto answer the call 1 Null value Auto answer is attempted on both primary and bridged call appearances BCAs and CM wi...

Page 161: ...kphones auto answer an incoming call you should use either of the following approaches as applicable to your environment Put the deskphones that you want to auto answer in a GROUP with AUTOANSSTAT set to 1 or any other applicable value and put the other deskphones in a different GROUP with AUTOANSSTAT set to 0 The first Group will auto answer the call as applicable and the second Group will never ...

Page 162: ...ed by default with the Avaya IP Telephone File Server Application and includes the credentials However if at least one digital certificate has been downloaded based on TRUSTCERTS the credentials are included only if BRAUTH is set to 1 This is a security feature to allow control over whether the credentials are sent to servers with third party certificates If the server on which the Avaya IP Deskph...

Page 163: ...ks Backup file formats on page 163 User data saved during backup on page 164 About restore on page 165 Backup file formats When the system parameter BRURI is non null user changes are automatically backed up to the file ext_96xxdata txt where ext is the extension number of the deskphone on the HTTP server to a user specified folder The backup formats are as follows Table 15 Backup File Formats Ite...

Page 164: ...ero for single digit numbers SBMLABELmm CAUSERLABEL or FBUSERLABEL as applicable Related links Administering backup and restore on page 161 User data saved during backup A backup saves the options and non password parameters The parameter and the applicable settings are shown in the following table Table 16 Options and non password parameters saved during backup Parameter Name Setting HEADSETBIDIR...

Page 165: ...en width PHNTIMERS Call Timer PHNVISUALALERT Visual Alerting PRINGMENU Personalized Ring Menu Related links Administering backup and restore on page 161 About restore When automatic or user requested retrieval of backup data is initiated user data and option settings are set to values contained in the backup file The user requested retrieval of backup data occurs only if the OPSTAT parameter setti...

Page 166: ...acters 0x000D and 0x000A respectively are interpreted as line termination characters Blank lines are ignored When an identifier is not recognized or is invalid the entire line is ignored Similarly if an identifier is valid but the data itself is invalid or incomplete the line is ignored When an identifier is valid with valid and complete data but the data is not applicable to the current state of ...

Page 167: ...litate administration use the 46xxsettings txt file The following is a list of applications or functions and the parameters that apply to those applications Parameters shown as Mandatory must be accurate and non null for the application to work other parameters listed are optional You can change parameters to suit your environment If you do not include these parameters in the settings file the def...

Page 168: ... The deskphones continue to display options associated with suppressed applications unless you override them by appropriate OPSTAT parameter administration Displayed options have no effect while the application is suppressed The message Contact changes are not allowed means the Contacts application displays and the user can make calls as normal The deskphone does not display any controls using whi...

Page 169: ...ormation The Phone Settings screen is essentially the current Options and Settings menu with the addition of Network Information If WML applications are installed and the system parameter WMLHOME is set in the settings file the Avaya menu is identical If WML applications are not installed the Avaya menu is the same as the current Options Settings menu with the addition of Network Information Log O...

Page 170: ...ngs 3 local LogOff Application 4 local About Avaya Screen 5 Guest Login 6 My Pictures AMDATAxx URI of up to 255 ASCII characters e g http yy yy yy yy wml The tags AMLBLxx and AMDATAxx are only used if AMTYPExx 1 Multiple definitions of local applications Type 2 4 will be suppressed The last tag is valid xx describes the sequence in the Avaya Menu and is valid from 01 to 12 AMTYPE01 AMLBL01 AMDATA0...

Page 171: ...7 AMTYPE08 AMLBL08 AMDATA08 AMTYPE09 AMLBL09 AMDATA09 AMTYPE10 AMLBL10 AMDATA10 AMTYPE11 AMLBL11 AMDATA11 AMTYPE12 AMLBL12 AMDATA12 Administering Applications and Options May 2018 Installing and Administering Avaya J169 J179 IP Phone H 323 171 Comments on this document infodev avaya com ...

Page 172: ...pecific administered feature buttons etc provided by the home call server To allow this functionality the parameter VUMCIPADD should be administered in the 46xxsettings file at the current location for the visitor with the IP addresses of their home call servers From then on the deskphone operates as specified in Registration with the call server on page 52 Idle timer configuration When the idle t...

Page 173: ...ter BAKLIGHTOFF SCREENSAVERON additional minutes the backlight is set to low power mode WMLIDLETIME and WMLIDLEURI are non null BAKLIGHTOFF is non zero SCREENSAVERON is non zero Every WMLIDLETIME minutes a GET is sent for WMLIDLEURI and the the phone displays a browser The Web page may contain a timer to cycle through additional Web pages The backlight is set to low power mode after the specified ...

Page 174: ...oot Certificate Authority certificate in PEM format You can downloaded this file to the phones based on the value of the TRUSTCERTS parameter Updated MIB file A file named release xml that is used by the Avaya Software Update Manager application The Zip distribution packages includes a signatures directory The signatures directory contains SHA 1 and SHA 2 signature files and a certificate file for...

Page 175: ...file server that has an existing release 1 Stop the file server 2 Administer the required port setting in HTTPPORT or TLSPORT for HTTP or TLS respectively if you want to specify a port the phones must use to communicate with the file server Note IP phone H 323 v6 6 2 and later do not support HTTPS with MV_IPTEL or IIS 6 It is recommended to upgrade to the current version of an HTTPS server that su...

Page 176: ... tag statement If such a statement does not exist the rest of the settings file is ignored Conditionals of the form IF parameter_name SEQ string GOTO tag Conditionals cause the Goto command to be processed if the value of the parameter named parameter_name exactly matches string If no such parameter named parameter_name exists the entire conditional is ignored You can use the following parameters ...

Page 177: ...rameters and other settings You can download a template for this file from the Avaya Support website Specify settings that are different from default values although you can also specify default values 46xxsettings parameters retained during reboot During a reboot if the deskphone is unable to access the 46xxsettings file it does not retain the values of all the parameters To identify whether the ...

Page 178: ...er Use the GROUP parameter for this purpose You cannot set GROUP system value in the 46xxsettings file The GROUP parameter can only be set on a phone by phone basis To set the GROUP parameter first identify which phones are associated with which group and designate a number for each group The number can be any integer from 0 to 999 with 0 as the default The largest group is assigned as Group 0 The...

Page 179: ...ll down to that line for example to Module 2 and repeat Step 2 to change the contrast 4 Press Save to store the new contrast settings and display the Craft Procedures screen Disabling or enabling automatic gain control About this task Use the following procedure to turn Automatic Gain Control AGC for the handset headset or to put the speaker to On or Off The user can potentially override the AGC l...

Page 180: ...election Default USER_HSEQUAL set value 0 Audio Opt USER_HSEQUAL set value 1 HAC Opt USER_HSEQUAL set value 2 Amplified USER_HSEQUAL set value 3 2 Use the navigation arrows to select an audio equalization The audio equalization options are a combination of internal parameters consisting of the audio equalization specifications of the settings file user option and Local Procedure These are Default ...

Page 181: ...res screen The following text is displayed Current Setting New Setting where Current Setting is the current system value of NVGROUP 2 In the Group text box enter a valid Group value from 0 to 999 3 Press Save to store the new setting The deskphone displays the Craft Procedures screen The deskphone displays the Craft Procedures screen Changing the group identifier May 2018 Installing and Administer...

Page 182: ... Changing the signaling protocol on page 184 The GROUP parameter on page 184 Downloading and saving the software Before you begin Ensure that your file server is set up Procedure 1 Go to the Avaya Support website 2 In the Enter Your Product Here field enter Avaya J100 Series IP Phones 3 In the Choose Release field click the required release number 4 Click the Downloads tab The system displays a li...

Page 183: ...the HTTPPORT or TLSPORT settings respectively 3 Perform a back up of all the current file server directories 4 Copy the 46xxsettings txt file to a backup location 5 Remove all the files in the download directory This ensures that you do not have an inappropriate binary or configuration file on the server 6 Download the self extracting executable file or the corresponding zip file 7 Extract all the...

Page 184: ...ou can remove the old language file using an empty SET LANGUAGES command in the 46xxsettings file before downloading a language file with the same filename Note Related links Upgrading the device on page 182 Changing the signaling protocol About this task For enterprises requiring both H 323 based and SIP based protocols there are two ways to specify the protocol to be used by all or specific phon...

Page 185: ...en at each non default deskphone invoke the GROUP Local Craft Administrative procedure and specify which GROUP number to use Once the GROUP assignments are in place edit the configuration file to allow each deskphone of the appropriate group to download its proper settings Here is an illustration of a possible settings file for the example of a Call Center with hot desking associates at the same l...

Page 186: ...Avaya Support site at www support avaya com to verify whether the correct files are being used Use the ADDR option to verify IP addresses 3 If the deskphone is not communicating with the system DHCP HTTP or Avaya Media Server make a note of the last message displayed Consult the system administrator Sometimes you can correct problems relating to Communication Manager and HTTP communications by set...

Page 187: ...or that category is displayed 3 Press Back at any time to return to the screen Installation error and status messages The phone displays messages in the currently selected language or in the language specified by the LANGSYS parameter value if the phone is logged off If English is not the selected language the phone displays messages in English only when the message are associated with local proce...

Page 188: ...hange administration on DHCP Call Error CAUSE The user was on a call when the connection to the gatekeeper went down due to a network outage or a gatekeeper problem The phone attempted to automatically register with the same or another gatekeeper but the responding gatekeeper had no record of the call RESOLUTION Wait for the call to end and if the phone does not automatically register restart the ...

Page 189: ...reboot but this will erase the stored credentials EEPROM error repair required CAUSE Application file was not downloaded or saved correctly RESOLUTION The phone automatically resets and attempts to re initialize Emergency Option CAUSE Incompatible emergency option RESOLUTION This must not happen Contact Avaya support Extension in Use Extension in use NNNN Press continue to take over this extension...

Page 190: ...nslation NAPT which the phone do not support RESOLUTION Contact the System Administrator to remove or re administer the device No Ethernet CAUSE When first plugged in the IP phone is unable to communicate with the Ethernet RESOLUTION Verify the connection to the Ethernet jack verify if the jack is Category 5 verify if power is applied on the LAN to that jack Packet Error CAUSE Protocol timeout err...

Page 191: ...er administration and troubleshooting documentation Updating DO NOT UNPLUG THE phone CAUSE The phone is updating its software image RESOLUTION The phone update process must be continued Waiting for LLDP CAUSE No File Server or Call Server has been administered so the phone is expecting to get the missing data through LLDP RESOLUTION Administer the missing data by one of the following methods Stati...

Page 192: ...phone might have gone through the restarting sequence Loss of path to the Avaya call server expiry of DHCP lease or unavailable DHCP server when telephone attempts to renegotiate DHCP lease RESOLUTION As above The phone was working but does not work now AND no lights are lit on the phone and the display is not lit CAUSE Loss of power RESOLUTION Check the connections between the phone the power sup...

Page 193: ...ears no echo but the far end hears echo CAUSE Room acoustics RESOLUTION Ensure that there are six inches or so of blank space to the right of the phone If that is insufficient use the handset the user experiences sudden silences such as gaps in speech or static clipped or garbled speech etc CAUSE Jitter delay dropped packets etc RESOLUTION You can have the user provide diagnostic data to Avaya sup...

Page 194: ... ignores a second call if a call including the ringing tone is in progress RESOLUTION None The phone does not use and ignores the HTTP or HTTPS script file and settings file CAUSE The system value AUTH is set to 1 which indicates that HTTPS is required but no valid address is specified in TLSSRVR RESOLUTION Change AUTH to 0 zero or enter a valid address for TLSSRVR The HTTP or HTTPS script file is...

Page 195: ...s interrupted while a phone is saving the application file RESOLUTION Restart the phone The user indicates an application or option is not available CAUSE The 46xxsettings script file is not pointed to accurately or is not properly administered to allow the application RESOLUTION Verify that the 46xxsettings script file is properly specified for your system verify that the file server is UNIX or L...

Page 196: ... phone The 46xxsettings txt file MCIPADD setting A DHCP offer using option 242 that includes the MCIPADD setting Link Layer Discovery Protocol or LLDP If the phone cannot find MCIPADD through any of these means it will fail to register with the Call Server and will display the Waiting for LLDP message several times before rebooting For example if the MCIPADD value was specified in the 46xxsetting ...

Page 197: ...r the DHCP server option 242 to include MCIPADD xxx xxx xxx xxx where xxx xxx xxx xxx is the call server IP address 4 Verify that the DHCP server and the deskphone are on the same VLAN 5 Verify the DHCP server port 67 and or the DHCP client port 68 are not blocked on the switch 6 Verify the configuration of the DHCP Relay Agent on the switch or on a separate PC for example MS Windows Server 2000 2...

Page 198: ...e switch LLDP repeat timer to less than 30 seconds SLA Mon agent SLA Mon technology is a patented Avaya technology embedded in Avaya products to facilitate advanced diagnostics The deskphones support SLA Mon agent which works with a Avaya Diagnostic Server ADS SLA Mon server controls the the SLA Mon agents to execute advanced diagnostic functions such as Endpoint Diagnostics The ability to remotel...

Page 199: ...pany disciplinary procedures and or criminal and civil penalties under state federal or other applicable domestic and foreign laws The use of this system may be monitored and recorded for administrative and security reasons Anyone accessing this system expressly consents to such monitoring and recording and is advised that if it reveals possible evidence of criminal activity the evidence of such a...

Page 200: ... Avaya Menu Administration File Template 169 B Backup 163 Backup Options and Non Password Parameters Saved 164 Backup Restore 161 Backup restore processing 92 Backup File Formats 163 C call server administration 73 requirements 73 call servers IP interface and addresses 73 call transfer considerations 76 certificate revocation 51 certificates 51 certificates OCSP 51 certificates revocation 51 cert...

Page 201: ...ture Numbers for Assigning Softkeys 150 Feature Related System Parameters administering on CM 78 Features Administering on Softkeys 150 files configuration 50 settings language 50 G General Download Process 96 group identifier 181 GROUP parameter 99 184 GROUP Parameter 178 H handset audio equalization setting 180 hardware requirements 60 Home screen managing applications 148 HTTP redirect 92 I idl...

Page 202: ...ization to DHCP server 50 phone continued network initialization 50 restarting 44 wall mounting 22 phone setup initial setup and connectivity 21 physical layout 12 port selection UDP 74 power interruption 187 power management 16 power up and reset process 24 pre installation checklist 19 preinstallation data gathering 19 prerequisites hardware 18 software 18 Q QoS administering 74 IEEE 802 1Q 74 R...

Page 203: ...ility IP address lists 64 status messages 187 191 supplicant operation 802 1X 140 System Parameters 78 system parameters customizable 101 T TLS 64 tools 18 troubleshooting 187 DTMF tones 186 power interruption 187 Troubleshooting Error Conditions 186 troubleshooting LLDP 196 U UDP port selection 74 UDP TCP Port Utilization 64 unnamed registration 28 52 upgrade manual 183 upgrading 98 V VLAN admini...

Search results

Summary of Contents for J169

Reviews:

Related manuals for J169

Brands by name

Popular brands

Avaya J169, Installing And Administering

Search results

Summary of Contents for J169

Reviews:

Related manuals for J169

Brands by name

Popular brands