A multicast page is ignored if the agent is on an active call and has the Do Not Disturb status, or
making an emergency call.
Sending a multicast page
About this task
You can send a multicast page to a group of users by activating the Multicast Paging group on the
Phone screen. If the required group is not added on this screen, you can access all multicast page
groups configured for your phone in the Features menu.
Procedure
1. Do one of the following:
• Lift the handset.
• Press
Speaker
.
• Press
Headset
.
2.
(Optional)
If you use the handset, press
End Call
to cancel dialing.
3. On the Phone screen, scroll to the required multicast page group, and press
Select
.
The phone displays the
Paging <group name>
box.
4. To end the multicast page, do one of the following:
• Press
End Call
.
• If you use the handset as an audio device, hang up.
Pre-configuration of keys
With the Pre-configuration of keys feature enabled, the Phone screen displays a pre-determined
set of phone keys for accessing features, applications, and line appearances. BLF lines and
autodialing phone extensions can be also added and accessed with this feature.
The phone key configuration can be forced by the system administrator. If pre-configured keys are
forced, mapping and labels cannot be customized.
If pre-configured keys are not forced, you can change their mapping and labels as required.
The forced keys have a priority over customizable keys. This does not apply to Call Appearance,
Shared Call Appearance and Busy Lamp Field keys as they will not be dropped but moved to a
different location.
Contact your system administrator if you need to replace, move, or relabel the forced keys.
Advanced features
April 2020
Using Avaya J159 IP Phone in an Open SIP environment
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