Chapter 7: Call related features
Broadsoft Call recording indicator
The Broadsoft server provides call recording functionality. If your system administrator has
enabled this feature, the phone can notify you when a call recording takes place. If your active call
is being recorded, the phone shows a call recording icon for this call appearance and an
application header notifying you that the call is on record.
Call recording starts automatically. For more information on call recording, contact your system
administrator.
Muting and unmuting a call
About this task
In an active call, use the Mute button to cut off all the audio transmission from your phone. When
you enable this feature, the phone illuminates the Mute button, and you can hear the caller, but the
caller cannot hear you. When the mute feature is active for a while and, if you talk, the phone
plays an audio mute-alert notification, with a flickering mute icon
on the top bar of the phone
screen. Initially, the phone notifies with an audio and visual alert, followed by only the visual alert if
you continue talking on an active mute until you unmute the call.
Procedure
1. To mute an active call, press the
Mute
button.
The phone illuminates the
Mute
button immediately.
2. To unmute the call, press the
Mute
button again.
Placing a call on hold and resuming the call
About this task
During a call, you can place the call on hold. When you put a call on hold, both you and the caller
cannot hear each other on the call. While a call is on hold, you can call other contacts. When
December 2021
Using Avaya J139 SIP IP Phone in Open SIP
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