Deploying Avaya IP Office™ Platform IP500 V2
Page 46
15-601042 Issue 30j (18 May 2015)
IP Office™ Platform 9.1
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1.15.2 User Applications
The IP Office supports a number of applications that operate in parallel with users telephones. These applications are
installed from the IP Office Applications DVD. The one-X Portal for IP Office server can also be installed as part of the IP
Office Application DVD installation.
Some of them require licenses to be entered into the IP Office system's configuration to enable features or to set the
number of simultaneous users.
These applications are not supported with IP Office Basic Edition mode systems.
·
one-X Portal for IP Office
This application is installed on a server PC connected to the IP Office. Users can access the one-X portal from their
own PC using a web browser. The application allows the user to control their phones, access voicemail messages,
call logs and phone directories.
·
SoftConsole
This is a licensed application. It is intended for telephone system operators or receptionists. It displays details of
calls and allows them to quickly see the status of the callers required destination and transfer the call. The
SoftConsole user is able to access a range of details about the status of users and groups on the IP Office system.
Up to 4 simultaneous SoftConsole users can be licensed.
·
Avaya Communicator
This is a licenses application that runs on a various Windows, iPad and Android devices. Depending on
configuration, a user can either use it in conjunction with their own phone to control calls or they can use it as
their phone.
·
TAPILink Lite
The Microsoft Telephony Application Program Interface (TAPI) allows TAPI compliant applications to interact with
IP Office phones by installing an IP Office TAPI driver. TAPILink Lite does not require any licenses entered into the
IP Office system's configuration. It allows TAPI compliant applications such as Outlook to make and answer calls.
The speech part of the calls is still via the user's physical phone.
1.15.3 Voicemail Applications
The IP Office supports a range of applications for the recording and playing of voicemail messages.
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Embedded Voicemail
Embedded Voicemail supports basic voicemail mailbox operation, simple auto-attendants and hunt group
announcements. For IP500 V2 controls units, Embedded Voicemail is provided by the Avaya SD card fitted by
default.
·
Voicemail Pro
This voicemail application runs on a server PC connected to the IP Office. It requires various licenses entered into
the IP Office configuration to control the features it offers and the number of simultaneous connections. The
operation of Voicemail Pro can be customized to provide special services.
·
ContactStore for IP Office
Voicemail Pro can be used for manual and automatic call recording. Those recording are placed into mailboxes.
Contact Store allows those recordings to be redirected into a database on the ContactStore PC. This allows
recordings to be archived and searched separately from mailbox messages. This application requires entry of a
license into the IP Office configuration.
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