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Avaya CU-360 Release Notes Download Page 136

 

© 2021 Avaya Inc. All rights reserved 

 

 

Release Notes for Avaya Collaboration Unit CU360 

Additional References  136 

Additional References 

•

 

For Avaya Collaboration Unit CU360 Technical Documentation and Download, see 

https://support.avaya.com/

. Enter your specific product name, to download Administration & system 

programming documents, User Guides, Release Notes, and latest available firmware. 

•

 

For Avaya CU360 Quick Tips Guide: 

https://downloads.avaya.com/css/P8/documents/101075443

 

•

 

For Avaya CU360 Quick Start Guide: 

https://downloads.avaya.com/css/P8/documents/101055344

   

•

 

For Avaya PoE Splitter: 

https://downloads.avaya.com/css/P8/documents/101059640

 

•

 

For Avaya Cloud Office, see 

https://downloads.avaya.com/css/P8/documents/101076025

 

•

 

For datasheets and new software releases of Avaya Collaboration Unit CU360, see 

https://www.avaya.com/en/products/devices-and-phones/huddle-rooms/

 and 

https://plds.avaya.com

 

•

 

For GDPR addendum, see 

http://support.avaya.com

, search for GDPR CU360 or see 

https://downloads.avaya.com/css/P8/documents/101076147

 

 

•

 

For Avaya Audio/Video Grabber and cables, see 

https://support.avaya.com/css/P8/documents/101059641

 

•

 

For VPAT, see 

https://www.avaya.com/en/documents/vpat-avaya-collaboration-unit-cu360.pdf

 

•

 

To access the License Portal, login into 

https://plds.avaya.com/

 and insert the provided Codec Unit 

LAC details and the system Host ID (MACAddress) (into HOST ID or License Host field). 

•

 

For Avaya Collaboration Unit CU360 Port Matrix, 

see 

http://support.avaya.com

, search for Port Matrix 

CU360, or see 

https://downloads.avaya.com/css/P8/documents/101076070

 

 

•

 

For information about approved third-party accessories see 

https://downloads.avaya.com/css/P8/documents/101056062

 

•

 

For more information about Avaya Collaboration Unit CU360 Integration with AMX, Crestron and 
Extron Controllers and XT Commands Interface API (AT Commands), see 

https://support.avaya.com/downloads/download-
details.action?contentId=C20143693548450_0&productId=P1430 

•

 

For more information about integrating Avaya Collaboration Unit CU360 or XT Series endpoints with 
Avaya Aura see also 

https://downloads.avaya.com/css/P8/documents/100180521 

•

 

For more information about integrating Avaya Collaboration Unit CU360 with Equinox Solution for 
Automatic Configuration, based on DNS auto-discovery, see 

https://documentation.avaya.com/bundle/Planning_Administering_Avaya_Equinox_Android_iOS_Ma
c_Windows_3_4/page/OTT_Client_configurations.html   

•

 

To search the Avaya Collaboration Unit CU360 Knowledge Base, see 

https://support.avaya.com. 

For a 

full list, insert "CU360" or "CU-360" in the Find Answers field and press 

Search. 

Here below a few 

common articles: 

o

 

How to upgrade using a Windows PC or USB Key? 

https://support.avaya.com/ext/index?page=content&id=FAQ116043 

o

 

How can I get the CS Package from the CU? 

https://support.avaya.com/ext/index?page=content&id=FAQ116051 

o

 

How to enable Equinox Management features (Web Collaboration, Roster, 
Recording and Calendar)?

 

https://support.avaya.com/ext/index?page=content&id=FAQ116047 

o

 

How SIP / H.323 call attacks can be avoided? 

https://support.avaya.com/ext/index?page=content&id=FAQ116046 

o

 

How the two GLAN & Wi-Fi cards can be configured in different Public/Private IP 
Networks?

 https://support.avaya.com/ext/index?page=content&id=FAQ116045 

o

 

Can conferences participated by CU Endpoint be recorded? 

https://support.avaya.com/ext/index?page=content&id=FAQ116048 

o

 

How can I connect to Avaya Equinox Meeting Online Cloud? 

https://support.avaya.com/ext/index?page=content&id=SOLN336621 

o

 

How can I connect to an ON-Avaya Virtual Room from Public Network? 

https://support.avaya.com/ext/index?page=content&id=FAQ116069

 

•

 

For more information about the complete set of products offered in the Avaya Solutions, see 

https://www.avaya.com 

Summary of Contents for CU-360

Page 1: ...Inc All rights reserved Release Notes for Avaya Collaboration Unit CU360 Confidential proprietary Use pursuant to your signed agreement or Avaya Policy ALPHA VERSION Version 11 4 0 18 For Avaya CU360...

Page 2: ...for any purpose other than what is specifically mentioned in this guide is made either by Avaya Inc or its agents Avaya Inc reserves the right to revise this publication and make changes without obli...

Page 3: ...6 Network Connectivity 27 Support for Additional Monitor 28 What s New 32 USB Audio Video Bar Mode Enhancements 32 Connect a Computer to CU360 for USB Bar Mode 32 Configure the CU360 for USB Audio Vid...

Page 4: ...Meetings 81 Quick Setup Wizard Use CU360 as Spaces Room Device 81 Quick Setup Wizard Use CU360 as Spaces Personal Device 82 Quick Setup Wizard Use CU360 for Multiple Meetings 83 Avaya Spaces App for...

Page 5: ...Server 116 Upgrade from A10 116 Software Downgrade 116 Integrating with Other Components 117 Resolved Issues 118 Known Issues 119 General Troubleshooting for SIP H 323 Cloud Services 129 Common UX Sh...

Page 6: ...s cost effective for enabling all your smaller meeting rooms and spaces it delivers utility interoperability security and an exceptional experience for training brainstorming team and customer meeting...

Page 7: ...tivity Instinctively easy to use with control by mobile apps it is tailored for the future of collaboration Android apps can be downloaded on the device and used alongside the CU360 Video collaboratio...

Page 8: ...yar Polish Finnish Thai Traditional Chinese Turkish Arabic Farsi Serbian Bahasa Indonesia Slovak Hebrew When connecting to the unit using a web browser each web browser client WEB can select the inter...

Page 9: ...ly no polling no delay Important See the Known Issue section for a limitation about using the web interface with iOS mobile devices Important You need to press the Save button to apply changes done to...

Page 10: ...switch on off the system ON THE DEVICE Quickly press the power button on the back of the unit to put in standby the system or to wake it up ON THE DEVICE Do not unplug shutdown the power to turn the...

Page 11: ...an be tilted up or down To zoom in out the camera use the remote control or browse to Control Camera menu in the CU360 App press zoom in and then move the camera with the arrows on the remote control...

Page 12: ...Play Store is a trademark of Google LLC Using the CU360 Remote control The remote control provided inside the box is already paired just plug in the provided batteries If the remote control is not pre...

Page 13: ...split the input focus must be assigned to the proper side of the screen by clicking on it You can use the following shortcuts To show or hide a mouse pointer press the Mouse key To exit from a CU360...

Page 14: ...pp is in foreground activates the USB A V Bar mode Press again to exit from USB A V Bar Mode Important When the mouse pointer is active the ok button will not work as selection enter on the current co...

Page 15: ...uch screen display to your Avaya CU360 please assure that a standard multitouch touch screen display or monitor supporting Android 7 via USB is used Tips When using a touch screen monitor you can navi...

Page 16: ...em Navigation bar by moving the mouse pointer at the bottom of the screen Note The mouse pointer can be activated by pressing the Mouse button on the remote control OS Navigation Bar Back Triangle Tak...

Page 17: ...em sounds in call volume etc This allows users to control the volume of each stream independently By default pressing a volume control modifies the volume of the active audio stream If your app isn t...

Page 18: ...ersonal usage To add the optional Avaya B109 device as microphone speaker for the Avaya CU360 please follow below steps and simitar steps for other speakerphones or headsets Pairing and connecting wit...

Page 19: ...t NFC On Avaya CU360 Enable Advanced Settings GUI CONFIGURE GENERAL SHOW ADVANCED SETTINGS YES Browse to GUI CONFIGURE ADVANCED DEFAULT PIN IS 1234 SYSTEM SECURITY SETTINGS BLUETOOTH Turn on the Bluet...

Page 20: ...f pairing has not been established Paired Bluetooth Devices Once devices are paired they automatically reconnect to one another The LEDS are fixed with blue lights on the B109 and the BT icon is displ...

Page 21: ...d or disconnect symbol Important The mute button on your BT headset or speakerphone acts only locally on the BT device and its status does not reflect on the CU360 device You cannot use the BT mute bu...

Page 22: ...dded camera is not enabled Important For any application using the embedded camera o Use the Zoom in out keys on the remote control to zoom the local camera o Hold the Control far near camera key on t...

Page 23: ...ADVANCED I O CONNECTIONS CAMERAS HD1 WEB ADMIN LOGIN ADMINISTRATOR SETTINGS I O CONNECTIONS CAMERAS HD1 Tracking No Yes toggle on off the tracking mode functionality of the camera at the start up of...

Page 24: ...ck Speaker Thanks to the combination of audio tracking and face recognition based on AI methods the CU360 can identify the active speaker position in a typical huddle room with a max of four seated pe...

Page 25: ...n front position In those cases o Check that the camera is not manually panned left or right respect to the central position o Check that there are no sources of noise in the room o Check that the roo...

Page 26: ...he camera is not more that 3 0 3 5 meters and that the faces are towards the camera o Faces covered by masks could be not detected in this release See Optimal Huddle Room Setup for supported arrangeme...

Page 27: ...n discarding the movements done while using other apps Network Connectivity Before configuring your device for the first time assure that the device is connected to an Ethernet LAN or Wi Fi network To...

Page 28: ...install a proper CA Certificate according to you IT admin indications Support for Additional Monitor It is possible to connect an additional monitor to the USB C port of the device using an adapter US...

Page 29: ...ns some compliant adapters you can buy online see https downloads avaya com css P8 documents 101056062 Important The monitor connected to USB Type C can be used only as additional monitor not as singl...

Page 30: ...ys delivered to the app To change what you see on the monitors the current video layout when the CU360 app is running you can press the Layouts key on the remote control or from the GUI You can also s...

Page 31: ...available at GUI CONFIGURE ADVANCED I O CONNECTIONS MONITORS GENERAL WEB ADMIN LOGIN ADMINISTRATOR SETTINGS I O CONNECTIONS MONITORS GENERAL Number of Monitors Auto HD1 HD1 Menu Present HD2 Video Rx I...

Page 32: ...You can activate USB Bar Mode on the fly via the remote control or the web interface once your computer is connected or you can also setup the CU360 to be always in USB Bar Mode In this case you just...

Page 33: ...ways active Important If you plan to use the CU360 only in USB A V Bar Mode without connecting any monitor to it it is strongly suggested to configure the CU360 Bar Mode as Always Active To change CU3...

Page 34: ...page and an icon will appear on the CU360 App top info bar The icon for Control Camera will also change To activate USB Bar mode once your computer has been detected press the Control camera button o...

Page 35: ...n Incoming call will be automatically rejected Do not disturb mode and calendar meeting notifications are silenced From the GUI and the Web interface you can only turn off USB A V Bar Mode Activate US...

Page 36: ...Unit CU360 What s New 36 Once USB Bar mode is active and the computer is connected the LEDs around CU360 camera will become green and the CU360 s GUI or Web interface will show below pages If you pres...

Page 37: ...is activated they will be used by default in place of the embedded mics speakers In particular the device will apply this order for available audio paths BT audio headsets speakerphones connected to C...

Page 38: ...s volume you can use both the computer volume controls and the CU360 volume keys on the remote control If you cannot hear audio out of the CU360 embedded speakers or audio peripherals please check bot...

Page 39: ...he A V bar mode was configured in Always Active Mode exiting from the page will ask a confirmation to disable the Always Active mode Quick Recap of USB A V Bar Mode Manual Mode default connect the com...

Page 40: ...olution with devices supporting such resolution both Windows and iOS It also allows easy connectivity with Avaya CU360 up to 720p30 and XT Series IP connectivity makes Avaya Room Camera RC100 suitable...

Page 41: ...ata and sends image data or live video via an IP network IP cameras are commonly used for video surveillance most IP cameras can also be used as webcams cameras that you can select to send a live vide...

Page 42: ...to retrieve the associated Calendar Credentials are stored encrypted in the device Modern authentication does not require the customer to insert their own credentials in the CU360 device but instead r...

Page 43: ...enter your calendar credentials as usual directly in the Wizard page If Modern OAuth is selected once the Quick Setup wizard is completed you need to open the calendar page and authenticate with a per...

Page 44: ...ersonal Mobile you will be guided to insert the verification code visible in this page to allow access to your personal MS Exchange Calendar to the device Scan the QR code with your mobile phone Click...

Page 45: ...on Unit CU360 What s New 45 Insert the e mail for your personal or company IT managed Microsoft Account This could redirect you to your company Single Sign On SSO page Confirm that you want to access...

Page 46: ...t CU360 What s New 46 You can now close the page on your mobile phone After a few seconds on your CU360 device you should see the Calendar page populated with your meetings for the current day You can...

Page 47: ...Virtual Background In this release it is also possible activate a virtual background for the currently selected camera or blur the camera real background using Artificial Intelligence based algorithms...

Page 48: ...e The application can be used if you have an Avaya Cloud Office subscription with enablement for one or more rooms Please refer to your local Avaya Sales representative for more information Launch the...

Page 49: ...m it is suggested to use a Samsung Galaxy Tab A 8 or similar Android Tablet with Android 8 0 or higher to install the controller Avaya Cloud Office Rooms application The controller application is avai...

Page 50: ...ontroller tablet for instance Join meetings with a single click from the room calendar Mute unmute mic Turn camera on off Share screen Invite participants View and manage participants Record Change la...

Page 51: ...nd sign in from the controller again Important Be sure that your Controller tablet or phone is upgraded to version 21 3 30 or later of the Avaya Cloud Office for Rooms App Setup and Switch Mic Speaker...

Page 52: ...mances Possibility to install third party apps no longer supported updated for older OS Many different menus and options Some CU360 advanced features missing in 11 3 0 has been restored in this releas...

Page 53: ...roid Settings press Home key on the remote control then swipe up to select the App Drawer and the Settings app or search for Settings inside the Apps ANDROID SETTINGS ETHERNET 802 1X PNAC OR 802 1Q VL...

Page 54: ...board on the screen for CU360 App and third party apps when a physical keyboard is connected to the device OS SETTINGS SYSTEM LANGUAGES INPUT PHYSICAL KEYBOARD SHOW VIRTUAL KEYBOARD OFF Enhancements S...

Page 55: ...ended TV Added tracking configuration and camera drivers for Advanced Camera II and TC220 XT 9 2 4 CU 11 3 0 Extended RI Streaming Configuration for RTSP XT 9 2 4 CU 11 3 0 New RL Spaces configuration...

Page 56: ...standard Operating System Navigation bar by moving the mouse pointer at the bottom of the screen Note The mouse pointer can be activated by pressing the Mouse button on the remote control OS Navigatio...

Page 57: ...App Drawer and OS Settings You can access other apps installed on your device among which the Android Operating System Settings by sending the CU360 App to the background and accessing the device desk...

Page 58: ...ou can also start stop sharing of full portion of the device screen when in a meeting The last position of the floating window is restored when the app restarts unless the app is restored to factory s...

Page 59: ...Start Mode You can configure the CU360 App to start in several ways GUI CONFIGURE ADVANCED SYSTEM CUSTOMIZATION WEB ADMIN LOGIN ADMINISTRATOR SETTINGS SYSTEM CUSTOMIZATION Start Mode o Full Screen th...

Page 60: ...n the foreground has the focus a floating dock bar is accessible in any page for common actions and to navigate to previous pages When in a call a hotdog icon three lines in the dock bar can be used t...

Page 61: ...omputer or other device content on the CU360 screen locally local presentation mode or share it to remote parties while in a call In a call you can also share other applications running on the CU360 d...

Page 62: ...GUI of the CU360 App or on the remote control The remaining portion of the screen excluding the CU360 App portion will be transmitted Important When the CU360 App is displayed as a floating window it...

Page 63: ...in stand by mode you need to wake up the endpoint using its remote control to be able to see its IP address o A PIN is required by default for manual pairing Important Connectivity Requirements A Scr...

Page 64: ...like 1920x1200 or 4K are not supported and are automatically down scaled to 1080p Audio from the computer is not shared using Screen Link How to install an Avaya Conference Client for Screen Link To...

Page 65: ...coming from the computer through the AVY Grabber as an additional USB video input and you can select it as a presentation source in local presentation mode or when in a call The supported resolutions...

Page 66: ...screen Miracast is a standard for wireless connections from devices such as laptops tablets or smartphones to Wi Fi Displays such as TVs monitors or projectors introduced in 2012 by the Wi Fi Alliance...

Page 67: ...y the name that your CU360 will use to present itself as a Wi Fi Display to other compatible devices i e PC and Android phones tablets supporting Miracast In release 11 1 the title bar of the app has...

Page 68: ...nnect It is suggested to connect the PC or mobile tablet before placing a call or use an Ethernet cable to connect your CU360 Device to the network Connect to Wi Fi Display Miracast from Windows 10 PC...

Page 69: ...e PC the desktop projection mode o Duplicate Extend Important Controlling the PC with CU s mouse keyboard is not supported Wi Fi Display Miracast from Android Phone Tablet To connect Android Phone Tab...

Page 70: ...60 app to the AV Grabber or when activating a screen link connection if not in a call the app will automatically show the computer content in local presentation mode You can disable the automatic loca...

Page 71: ...m a computer through the AV grabber Audio can be shared Screen Link presentation from the Screen Link Client on computer Audio cannot be shared Wi Fi Display Launches the Wi Fi Display app that allows...

Page 72: ...a label or a visual timestamp to your recording The audio from the mics is recorded only when the CU360 app is running and is not muted The audio from the meeting is recorded only if the CU360 app is...

Page 73: ...s for the local also called near cameras embedded and USB cameras The near camera supports movements and zooming through digital Pan Tilt Zoom PTZ commands when the Camera tracking feature is not acti...

Page 74: ...Pan tilt zoom the camera and press enter when done The circle color will become light blue Store a preset using a mouse pointer Adjust the camera then long click on the circle with the number you want...

Page 75: ...lows locking the CU360 in restricted mode When the system is in restricted mode Android features are locked and the device acts in kiosk pinned mode as a pure videoconferencing device The Advanced Set...

Page 76: ...e due because disabled by a special license App Installation Restrictions Reject Incoming Calls with Invalid Numbers For security reasons you may want to block incoming call to your Codec Unit coming...

Page 77: ...ce is not registered to any SIP server SIP incoming calls by IP address will be rejected You need to place calls to this device using the user host syntax or host user where host is the CU IP address...

Page 78: ...versation on any device from your smartphone to your tablet to your laptop with the security and management benefits of a business app Meet Boost productivity and enhance relationships with face to fa...

Page 79: ...team See https www avaya com en products unified communications spaces trial for information how to create your free account Join Spaces Room How to Invite a CU360 Endpoint as a Guest The CU360 endpo...

Page 80: ...l declined results when joining directly through calendar invitations or other ways Please note If the space you want to access with a Room endpoint is password protected for any guest you can join wi...

Page 81: ...ce assure that people in the room have no access to personal Spaces information To change the preference go to the CU360 App Configure Quick Setup and launch the wizard Important If your CU360 App is...

Page 82: ...change Resource the e mail address and the password corresponds to the delegate account while the room e mail is specific of the room as booked in a scheduled meeting Quick Setup Wizard Use CU360 as S...

Page 83: ...next step of the Quick Setup Wizard allows to configure your personal Exchange Calendar Account Quick Setup Wizard Use CU360 for Multiple Meetings If you plan to use CU360 to join many types of meetin...

Page 84: ...NFIGURE ADVANCED AVAYA SPACES WEB ADMIN LOGIN ADMINISTRATOR SETTINGS AVAYA SPACES Use with Spaces account Yes Personal No Room Avaya Spaces App for your Phone Tablet You can download the Avaya Spaces...

Page 85: ...the Spaces App on your mobile phone or tablet The CU360 will join the meeting in that space as a guest Important You cannot redial to meetings in which you have been invited through a QR Code or Pairi...

Page 86: ...ult Avaya Netsense bandwidth estimation and dynamic adaptation technology is also used You can send and receive presentations in a Spaces Meeting using Web Collaboration Check that it is enabled in GU...

Page 87: ...he System Name using Unicode characters which include all possible not Latin characters such as Chinese or Japanese System Name Display Mode o Automatic choose the best name based on deployment and on...

Page 88: ...single click The device can parse invitations containing the Spaces URL in the meeting location Direct dial from CU360 App to a Spaces Meeting You can copy and paste a spaces meeting URL in your devic...

Page 89: ...INGS AVAYA SPACES Enabled Yes No URL Spaces Domain By default the integration with Spaces is enabled for the official domain https spaces avayacloud com Use with Spaces account No for Room device Yes...

Page 90: ...pp Avaya Spaces is a cloud based team collaboration and meeting application It seamlessly integrates voice video tasks sharing and more into your browser or the Spaces application Avaya CU360 comes wi...

Page 91: ...meeting You can share other local apps including WI FI display app where you can see the content of a PC Mac or you can share the CU360 app while it is in local presentation mode using AV Grabber or...

Page 92: ...en joining Spaces with access to all your personal spaces including instant messaging and posts To change the CU360 configuration for Avaya Spaces including the device used for Room or personal experi...

Page 93: ...otes for Avaya Collaboration Unit CU360 Avaya Spaces 93 As Room Device Multiple Meeting Services Use with Spaces account No CU360 App CU360 App As Personal Device Use with Spaces account Yes CU360 App...

Page 94: ...censing restrictions these apps do not come pre installed with Avaya CU360 and must be installed as a sideload package by the user themselves Google allows to register devices with Custom ROM to run a...

Page 95: ...1 A Select Apps from the CU360 App UX and choose AppsProvider or follow the Quick Setup Wizard steps Use CU360 with Multiple Meeting Services Apps from Google Play Store The AppsProvider app is launc...

Page 96: ...er a few minutes 0 progress check that the web interface of the device is working o Connect to the IP address of the device via Web Admin 1234 is the default login o Check that the browser is able to...

Page 97: ...n be needed 8 You now need to complete the procedure by logging in to the Google Play Store app on the device with a valid account as specified in Launch Google Play Store Setup AppsProvider Google Pl...

Page 98: ...l the Play Store on the device by Web and the menu is disabled Launch Google Play Store To recap the steps so far are o Launch AppsProvider via GUI or select AppsProvider Google Play Store via Web o A...

Page 99: ...the Play Store Troubleshooting Play Protect Certified Errors in Play Store App If you see This device isn t Play Protect Certified notice as below when opening the Play Store App please follow below s...

Page 100: ...installed Google Apps be deleted A Your Google installed apps will be preserved in future CU360 software upgrades Q How can I remove the installation of the Google Play Store and services A Launch App...

Page 101: ...rted or tested by Avaya Avaya declines any responsibility for third party apps installed on the device from any sources See also Third Party Products Disclaimer section in this document The Google Pla...

Page 102: ...bile feature comparison to check the SfB features available on Android o Microsoft Teams Mobile Application Management MAM for the Microsoft Teams app must be configured if required by your company Th...

Page 103: ...2021 Avaya Inc All rights reserved Release Notes for Avaya Collaboration Unit CU360 Installing Third Party Apps 103...

Page 104: ...m avaya spaces room 1 0 4 901 N clone Y M K A Y N A 720p 16 9 full view N no sharing feature Zoom us zoom videomeetings 5 6 6 2076 Y clone Y M K Y selectable Y 640x4 80p 4 3 horizontal angle reduction...

Page 105: ...for the specific customer company As the CU360 cannot predefine all those possible domains they must be added manually in the FQDN list if you want to place the call using the CU360 app SIP H 323 Othe...

Page 106: ...y By default an unsigned software package is not accepted Important You can force the system to accept an unsigned package by setting Verify Signature to No Unsigned packages can be provided by Custom...

Page 107: ...ps support avaya com ext index page content id FAQ116051 Caution Do not turn off the system until the upgrade procedure is completed If the upgrade procedure is interrupted for any reason do not resta...

Page 108: ...ADMIN LOGIN ADMINISTRATOR SETTINGS UTILITIES REMOTE ACCESS DOWNLOAD OTA Access Enabled Yes No Enable HTTPS access to OTA upgrade info on the public internet to alert the user that a new build is avai...

Page 109: ...Interactive mode Save the CU 360_Vx_y_z exe file containing the software package in your Windows PC Verify that the PC is connected to the network in wired mode otherwise the upgrade process can be v...

Page 110: ...key in the back of the codec unit when it is not in a call To upgrade from an USB key the version file must be named CU 360_Vx_y_z exe Do not change version file name otherwise the package will not b...

Page 111: ...press Upload Install The file will be uploaded to your unit Status percentage shows how many bytes have been transferred and then installed Follow the progress of the update on the web browser At the...

Page 112: ...ng the software package in your computer or mobile device Open a Browser on your computer or mobile device Login to Management You need to know the Admin credentials Select your CU under Endpoints Cli...

Page 113: ...ill be alerted via OTA that a new A10 release 11 3 0 or higher is available A7 will warn the user that upgrading to A10 could cause some data and app loss with below disclaimer Network settings and CU...

Page 114: ...d no update progress is available How to upgrade from A7 to A10 Manually Use the 11 2 0 24 or higher A7 version to upgrade your CU360 device as explained in the previous sections Upgrade via PC Upgrad...

Page 115: ...atically You can also proceed with wiped data Upgrade from A7 to A10 via PC The following disclaimer will appear Press Yes o The data of the preinstalled applications and the network settings includin...

Page 116: ...disclaimer The data of the preinstalled applications and the network settings including Google Play Services if installed will be saved and restored automatically Upgrade from A10 Once upgraded to A10...

Page 117: ...Mobile iOS Android Scopia Mobile iOS Android 8 3 Avaya XT Series Scopia XT Series 8 3 Avaya CU360 10 x Avaya XT Desktop Server Scopia Equinox XT Desktop SMB solution 8 3 9 Avaya H 323 Firewall Traver...

Page 118: ...0 3001 Websocket disconnection in particular conditions leaves a socket open 11 3 0 0044 AXT3100 3003 Fixed random issue of CU360 app not responding at startup 11 3 0 0044 AXT3100 2960 China MIIT Cert...

Page 119: ...d assure that the System has internet access 2 Assure that use default NTP servers is Yes and assure that the DHCP server returns NTP servers which are reachable 3 Assure that the manually specified N...

Page 120: ...sharing Ask the presenter to stop sharing WebEx Meetings The endpoint can send audio video content to the meeting in a SIP or H323 call but it does not receive any audio video content To receive audi...

Page 121: ...bit calls In the MGC Advanced Properties page deselect Auto Video Bit Rate QC 5567 LifeSize Express LS_EX1_3 0 7 2 produces corrupted audio in SIP calls with audio coding based on G 722 1 Annex C 48 k...

Page 122: ...Local Your Codec Unit Name listed in UI Participants tab If this entry is not available please check that your solution is 9 x and invite the Codec Unit as sip participant in the meeting you can invi...

Page 123: ...tus seems correct but the file is not available in AESR Verify that your Owner name and the Organization ID are correct Transfer status shown by the Codec Unit is relative to FTP transfer USB Formatti...

Page 124: ...fect our service such as force majeure events Cloud Service Availability When Codec Unit outside company premises is managed by Equinox Management it cannot join an existing meeting which requires Pat...

Page 125: ...360 floating bar Presentation AXT3100 708 Privacy on the presentation stream has the following limitations 1 Privacy image is seen locally and by remote when sending screen link presentation via H239...

Page 126: ...d and the color around the navigation ring could be different in some early samples from what described in this RN and in the Quick Tips Setup Guides The colors and the layout of the remote control co...

Page 127: ...connection during a call could cause some video quality issue on the CU360 App call until a device is paired or the Wi Fi Display app is sent to background The Wi Fi display app when in foreground an...

Page 128: ...ting with Spaces App as personal device BT Mute state of a Bluetooth audio device is not synced with Spaces app Ensure both physical Bluetooth mute and Spaces soft mute key are unmuted to enable speec...

Page 129: ...at the camera is not manually panned left or right respect to the central position Check that there are no sources of noise in the room Check that the room is properly lighted Assure that the distance...

Page 130: ...My Network Zoom https support zoom us hc en us articles 201458316 Issue The device doesn t receive audio video even if the call is established and the local ones are correctly sent To correctly recei...

Page 131: ...G for SIP support on the NAT firewall network equipment it could not work correctly if the ALG software is not updated Issues The device disconnects always in the exact same amount of time stops recei...

Page 132: ...ate CU360 and XT Series remote control keys Please note that Navigation and Editing keyboard event are sent only to the application gaining the input focus in foreground and focused Table 10 Keyboard...

Page 133: ...ght Arrow Right Tab Navigation Change PIP position PAP POP Change Pip Position PIP Page Up Camera digital zoom in Zoom Zoom Page Down Camera digital zoom out Zoom Zoom Mute Ext Keyboard Mute Unmute th...

Page 134: ...ights reserved Release Notes for Avaya Collaboration Unit CU360 Common UX Shortcuts 134 Common Troubleshooting To adjust the device screen to fit your monitor check the OS menu item under ANDROID SETT...

Page 135: ...Avaya solutions are engineered to help their customers protect an individual s data with enhanced security and many features that may be leveraged by an organization to comply with GDPR These include...

Page 136: ...nd Extron Controllers and XT Commands Interface API AT Commands see https support avaya com downloads download details action contentId C20143693548450_0 productId P1430 For more information about int...

Page 137: ...liability of any linked Web site referenced elsewhere within this Documentation and Avaya does not necessarily endorse the products services or information described or offered within them We cannot g...

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