Avaya CallPilot 600r, Maintenance And Diagnostics, Page: 56 / 106

If the Alarm Monitor and Event Browser do not provide a solution to a hardware problem, you
may need to replace or service a component. If the problem is with a component that is not
replaceable because it is not a physical entity (such as the Time Switch), you must either
replace its parent component or contact your Avaya technical support representative,
depending on the component.
To run a diagnostic test
1.
Important:
In order to run a diagnostics test, the component must be out of service. Avaya
recommends that you courtesy stop rather than stop a component if possible.
For instructions, see Starting and stopping components on page 52.
Log on to CallPilot Manager.
2. Click Maintenance → Maintenance Admin.
Result: The Maintenance screen appears.
3. Click the plus sign (+) beside the CallPilot server to expand the component tree.
4. Continue clicking the plus sign (+) until the component with which you want to work is
visible.
5. Click the hardware component for which you want to run diagnostics.
Result: The Maintenance screen refreshes to show details about the component.
6. Scroll down to the Maintenance section and ensure that the component is out of
service.
7. Scroll down to the Diagnostics section.
8. Select the check box for each diagnostic that you want to run.
Note:
If you want to run all of the diagnostics, select the Diagnostic Description check
box at the top of the list.
9. Click Run.
Result: A new Web browser window appears and displays the progress and results
of the diagnostics.
Note:
The Diagnostic Results box in the Diagnostics section displays diagnostic results
when you click Get Last Result.
Monitoring multimedia hardware
56 Avaya CallPilot® 600r Server Maintenance and Diagnostics December 2010