Avaya CallPilot 600r, Maintenance And Diagnostics, Page: 30 / 106

Viewing event logs
If one or more messages appear on the monitor during the server startup cycle, use the
following diagnostic tools to determine what event or fault occurred.
• Windows Event Viewer on the 600r server
• CallPilot Event Browser or Alarm Monitor in CallPilot Manager
Note:
The Event Browser and Alarm Monitor include online Help for events, which can help you
to resolve the problem. If you cannot log on to the CallPilot system using a Web browser
due to server problems, use the Windows Event Viewer.
If the server fails to boot up from the hard drive and you cannot log on to Windows, use the
Avaya CallPilot Image Utilities on the DVD to view the server system event logs. The server
system event logs are hardware specific and are independent of the CallPilot event log files
found in the Windows Event Viewer. For more information about hardware event logs, see
Using the System Setup Utility logs on page 99.
Types of Windows event logs
Three types of event logs are available from the Windows Event Viewer, as follows:
Log type Description
System Logs events by Windows components, including
Routing and Remote Access Service (RRAS) or other
Windows services.
Security Logs security events, such as logons, logoffs, and
illegal access. This option is available only to users
with administrative access.
Applications Logs events by application, such as database file
errors.
To use the operating system Event Viewer
1. Click Start → Programs → Administrative Tools → Event Viewer.
Result: The Event Viewer window appears.
Using Windows online diagnostic tools
30 Avaya CallPilot® 600r Server Maintenance and Diagnostics December 2010