Overview
Thank you for selecting the AWH54/AWH55+ Wireless
Office Headset System from Avaya. You have made the
right choice for comfort and versatility.
This system allows your telephone to use a cordless Avaya
headset through an adapting base. It offers hands-free
convenience and long-range workspace mobility.
With the use of a hook switch control cord (included with
AWH55+ only) or an optional handset lifter, the user can
remotely receive the telephone’s ring alert and can answer
the call by simply pushing the talk button on the headset.
COntents
Overview ........................... 2
Important Safety
Information ..................... 3
Components of Base ......... 4
Components of Headset .... 5
AWH55+ Setup 1 ............. 6
AWH55+ Setup 2 ............. 7
AWH55+ Setup 3 ............. 8
AWH54 Setup 4 ................ 9
AWH54/55+ Setup 5 ...... 10
Charging and
Positioning Headset ...... 11
Wearing Options.............. 12
Test Call .......................... 13
Compatibility Adjustments 13
Listen Volume.................. 14
Speak Volume and Mute .. 15
IntelliStandTM ................ 16
Talk Mode ....................... 16
Place and Receive Calls ... 17
Features .......................... 18
Recharge Headset ........... 19
Replace Battery ............... 19
Troubleshooting ............... 20
Subscription .................... 23
System Reset ................... 24
Maintenance ................... 24
Optional Accessories and
Replacements Parts ....... 25
FCC Information.............. 27
Industry Canada .............. 28
AVAYA Support ................ 29
iMPOrtAnt sAFetY inFOrMAtiOn
GenerAl
When using your telephone equipment these basic safety precautions and warnings should
be followed to reduce the risk of fire, electric shock, and injury to persons.
• Read and follow all instructions and warnings and instructions prior to using the product.
The symbol identifies and alerts the user to the presence of important operating,
safety, and service instructions.
• This product contains gold-plated nickel, phosphor bronze and copper. If you experience a
skin irritation, discontinue use and contact Avaya.
• This product is intended to be powered by a Listed Class 2 Direct Plug-In Power Unit rated
9VDC at 800mA, Part No. 64401-02, rated at an input voltage of 120 VAC, 60Hz and an
output voltage of 9 VDC at 800mA.
• This product requires AC power in order to operate. During a power outage, have another
telephone available that is powered only by the telephone line.
WArninG
• Do not locate this product near water, for example, near a bathtub, or sink, in a wet base-
ment, or near a swimming pool.
• This product should never be placed near or over a radiator or heat register. It should not be
placed in a built-in installation unless proper ventilation is provided.
• Do not allow anything to rest on the power cord. Do not locate this product where persons
walking on it will damage the cord.
• Do not overload outlets and extension cords as this can result in risk of fire or electric shock.
• Never disassemble or push objects of any kind into the product since this may short out parts
which could result in a fire or electric shock. Never spill liquid of any kind on the product.
• Use caution when installing or modifying telephone lines.
• Avoid using telephone equipment during an electrical storm.
• Keep all product cords and cables away from operating machinery.
• Do not use this equipment to report a gas leak while you are in the vicinity of a gas leak.
• Never allow children to play with the headset/adapter–small parts may be a choking hazard.
• Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or
aerosol cleaners. Use a damp cloth for cleaning.
BATTerY SAfeTY
To reduce the risk of fire or injury to persons, read and follow these instructions.
• Use only the battery pack supplied with this product, part number 64399-02.
• Do not dispose of battery pack in a fire. The cells may explode. Check with local codes for
disposal instructions.
• Do not open or mutilate battery pack. Released electrolyte is corrosive and may cause dam-
age to eyes or skin and may be toxic if swallowed.
• Exercise care in handling the battery pack in order not to short the battery contacts with con-
ducting materials such as rings, bracelets, and keys. The battery or conductor may overheat
and cause burns.
• Charge the battery pack in accordance with instructions supplied with this unit.
• Observe proper orientation between battery pack and charger contacts.
• Batteries can be swallowed by children and are dangerous if swallowed. Always store and
dispose of batteries where children can’t reach them.
SAVe THeSe inSTrUCTiOnS