Avaya 38DHB0002UKFD Installation & User Manual Download Page 1 | Manualshive

Page: 1 / 8

background image

Workforce Management
Interface

Installation/User Manual

38DHB0002UKFD Issue 4 (18/07/2002)

1
2
3
...
»

Summary of Contents for 38DHB0002UKFD

Page 1: ...Workforce Management Interface Installation User Manual 38DHB0002UKFD Issue 4 18 07 2002...

Page 2: ...Installation User Manual 38DHB0002UKFD Issue 4 18 07 2002 Contents Introduction 3 General 3 Forecasting 3 Rostering 3 Scheduling 3 Workforce Management Interface 4 Installation 4 Starting the applica...

Page 3: ...e expected agent provision taking into account known absences and other shift changes to calculate the expected quality of service that will be available to the contact centre s customers Rostering Ro...

Page 4: ...ation complete screen will show OR If you are installing the program onto a PC running either Windows 95 or Windows 98 you may be asked if you want to install DCOM98 This software is required so you n...

Page 5: ...he required Delta Server and then click Connect If your required Delta Server is not listed then click Advanced Select one of the search options and then click Search then select the required Delta Se...

Page 6: ...ed on the Call Center View Num of Call Transactions Ans The number of times that targeted group or agent answered an incoming call Staffing Level The number of available agents i e the number of agent...

Page 7: ...ta in the CSV file 0 Date 20010510 0 Time 13 45 00 1 0 0 0 9 0 0 0 0 1 4750 44 0 73 07 44 68 0 9 1 6999 0 0 0 0 0 0 0 9 End of Data Description of data message 0 Date YYYYMMDD start of data message 0...

Page 8: ...discretion The publication of information in this document does not imply freedom from patent or other protective rights of Avaya or others Intellectual property related to this product including trad...

Reviews:

No comments

Related manuals for 38DHB0002UKFD

DL385 - ProLiant - G5

Brand: XenSource Pages: 313

Brand: MACROMEDIA Pages: 292

Brand: MACROMEDIA Pages: 26

Brand: MACROMEDIA Pages: 32

Brand: Novell Pages: 126

ANTI-VIRUS 5.1 - FOR MICROSOFT ISA SERVER

Brand: KAPERSKY Pages: 67

ENTERPRISE LINUX WS 2.1 -

Brand: Red Hat Pages: 110

Brand: GRASS VALLEY Pages: 24

3323B001 - imageFORMULA ScanFront 220e

Brand: eCopy Pages: 192

Brand: MINOLTA-QMS Pages: 60

Brand: FieldServer Pages: 17

Symposium TAPI Service Provider for Succession 3.0

Brand: Nortel Pages: 198

ANTI-VIRUS 4.5 - FOR MICROSOFT EXCHANGE...

Brand: KAPERSKY Pages: 134

ANTI-VIRUS 5.5 - FOR CHECK POINT FIREWALL-1

Brand: KAPERSKY Pages: 141

vigilantplant EJXMVTool FSA120

Brand: YOKOGAWA Pages: 98

Brand: Quantum Pages: 142

POWER SAVE - REQUIREMENTS GUIDE

Brand: FARONICS Pages: 17

ASSIMILATOR KONNEKT

Brand: TC Electronic Pages: 18

Brands by name

0 1 2 3 4 5 6 7 8 9 A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

Popular brands

Load more brands