Chapter 8: Receiving a call
When you receive a call, you are typically notified by the alerting ring, and the incoming caller identification
appears on the LCD screen. The incoming call forces the screen to exit active menu activities and takes
precedence over a pop-up Instant Message (IM).
Caller identification
When you receive an incoming SIP call, the Caller ID information appears on the telephone
display screen. When you receive a call from a contact that is entered in the IP Deskphone
Address Book, the caller information appears as it is in the Address Book, as shown in the
following example.
Figure 20: Incoming call screen
You can restrict the information displayed for incoming calls or for calls you make. For more
information, see
on page 205.
When you receive an incoming call, you can do one of the following:
• Answer an incoming call. See
on page 102.
• Redirect an incoming call. See
on page 102.
• Decline an incoming call. See
on page 104.
• Ignore an incoming call. See
Avaya 1165E IP Deskphone with SIP Software User Guide
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