USER MANUAL TRAVEL CHARGER
16
All signs, stickers and pictograms placed on the station must be visible and readable. Marks,
labels or pictograms that have been damaged or illegible must be replaced immediately. Please
contact the manufacturer to agree on such issues.
7 TROUBLESHOOTING
Failure mode
Potential cause
Remedy
Lost connection
with server
Modem failure / SIM card
inoperative
Contact to Customer Service to
replace the modem / check the
status of the SIM-card
Poor mobile signal strength /
Station is out of range of the
mobile network / Modem
antenna is out of order
Contact to Customer Service to
replace antenna with a more
powerful
Charging cable or
connector fault
Depreciation, careless handling
of equipment
De-energize the device. Contact
to Customer Service to replace
charging cable or connector.
The charging
station display
does not work
(there is no
information on the
station display)
No input voltage
Find out the reason for the lack of
voltage. Restore power supply.
Circuit breaker(s) tripped off
Bring circuit breaker(s) to
operating position
Display is out of order
Contact to Customer Service
Other malfunction
Malfunctions caused by
external and internal factors
Contact to Customer Service
CUSTOMER SERVICE
You can write an email or call to the tech support using the contact page on our web-site
AUTOENTERPRISE.UA
In order to solve the problem quickly, you must provide the station modem number or station
number in the Autoenterprise billing.
