102
6.
Input the content in the input field, and if necessary, upload an
attaching file.
7.
Tap
Submit
to post the reply.
8.
Tap the
States
selection drop-down menu to reset a case state.
9.
Tap the
Update
button to commit the newest update.
Data Logging
The Data Logging section keeps records of all sent or unsent (saved)
d
ata log
s
on the diagnostic system. The support personnel receive
and process the submitted reports through the Support platform
. Support
personnel will reply to the submitted issue and corresponding Data Log
session within 48 hours.
To make a reply in a Data Logging session
1.
Tap on the
Sent
tag to view a list of submitted data
log
s.
2.
Select a specific item to view the latest update of the
submitted
issue
.
3.
Tap on the input field at the bottom of the screen
and enter text
.
T
ap
the Audio button to record a voice message
tap the
camera button
to take a picture.
4.
Tap
Send
to
send
your message to the technical center.
Figure 10-3
Sample Data Logging Screen
