Operating manual Clou Compact 2.0
EN
20 | Guarantee / warranty
107
20
Guarantee / warranty
1)
Warranty statement:
For your AUSTROFLAMM stove, we guarantee the flawless performance of
the body for six years, and of all other steel and cast iron components for two years from the date
of first sale.
Steel and cast-iron parts that manifest material- and or processing defects during the guarantee
period (warranty case) will be replaced for new parts provided that the warranty case has been as-
serted to the best of the holder’s knowledge within the statutory warranty period. Functional prob-
lems with electronic accessories (e.g. AIR+ automatic air control, etc.) shall only justify a warranty
claim for the particular accessory.
Our warranty only covers the free delivery of the new parts: work- and travel times are not recor-
ded.
2)
Exceptions:
We do not provide a guarantee on wearing parts (e.g. Keramott, seals and grate), sur-
face coatings, varnish, glass and ceramics. In the case of such defects no warranty case has oc-
curred .
When heating up, during operation and when cooling down, your stove may produce some noise
(crackling, soft clicking, etc.). This is caused by the various materials expanding and contracting un-
der the influence of temperature in your stove. Noise of this kind does not constitute a warranty
claim and do not constitute a warranty claim.
The territorial scope of validity of our guarantee covers Austria, Germany and France. In all other
countries, separate conditions of the importer apply to the respective country.
No warranty case occurs if your Austroflamm stove is not located within the territorial scope of
validity, which does not change if it is transported or dispatched by Austroflamm.”
3)
Requirements:
A warranty case shall only then be replaceable if your Austroflamm stove has been
operated, maintained, installed and commissioned by a specialist authorized by Austroflamm, all in
compliance with the user handbook. For the replaceability of the warranty case the start-up log
must be received by Austroflamm within one month at the latest of the initial commissioning. In or-
der to make a claim on the warranty, repairs to your stove must only be carried out by a service en-
gineer authorized by Austroflamm.
The warranty claim is asserted with the invoice and serial number with the Austroflamm specialist
dealer via whom the purchase was made. An unjustified warranty claim will be charged back to
you.
4)
Guarantee:
This guarantee does not affect your statutory warranty rights towards us. Should your
Austroflamm stove already be defective at the point of handover, you can always connect us within
the framework of the statutory warrant regardless of whether there is a warranty claim or the guar-
antee is claimed.
