21
Service, Support, and Warranty
Taiwan Aulisa Medical Devices Technologies, Inc. (“Aulisa”) warrants to the purchaser
that each of Aulisa's product will be free from material defect for a period of one
year from the date of purchase (the “Warranty Period”), and Aulisa will repair or
replace at its discretion, free of charge, each Aulisa's product found to be materially
defective during the Warranty Period and for which Aulisa has been notified during
the Warranty Period (the “Warranty”). This Warranty shall be the sole and exclusive
remedy by the purchaser for the Aulisa product delivered to the purchaser,
irrespective whether such remedy is under contract, tort, or by law.
Aulisa's obligation under the Warranty is only if (i) Aulisa has received written notice
of the warranty claim within the Warranty Period, (ii) purchaser has returned the
product to Aulisa in accordance with instructions provided on Aulisa's support
webpage, and (iii) Aulisa has verified that the product is defective. Aulisa warrants a
replacement or repaired product only for products purchased from authorized
resellers and only for the unexpired term of the Warranty Period for the defective
product.
A return merchandise authorization (“RMA”) and its associated RMA number is
required before any product can be returned to Aulisa. To obtain this return
authorization number, please contact Aulisa Customer Support by going online at
Under this Warranty, the purchaser is responsible for the cost of delivery of the
product to Aulisa's place of repair as designated by Aulisa, and Aulisa is responsible
for the cost of delivery back to the purchaser. Aulisa reserves the right to charge a fee
for a warranty repair request on an Aulisa product that is found to be within
specifications and without material defect.
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