Auerswald COMpact 5000R, Advanced Information

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Announcement before Answering
COMpact 5000/R - Firmware V7.4A - Advanced Information V13 06/2019
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Announcement before Answering
This function allows a greeting message to be played to the caller before
accepting the call and/or if all group members are busy.
The call is first accepted by the PBX (the external caller is charged from
now on). The caller hears the announcement before answering (e.g., with
information about the company). Afterwards, the caller hears Music on
Hold or the call tone again (if the line is busy, he is put into the waiting
loop after the announcement before answering). As soon as one of the
called phones accepts the call (or if busy, finishes the call before that), he
is connected to the caller.
After the announcement before answering, the caller is put on hold by the
PBX for max. 8 minutes. If the call is not taken within these 8 minutes, it
is disconnected. The on hold time is reduced if internal subscribers are
ringing but not taking the call. Then the caller is rejected after less than 8
minutes.
Note: If the announcement before answering is enabled, it may be
necessary to use the Busy-on-Busy function to limit the number of callers
that are automatically put on hold in the waiting loop. This prevents more
callers being on hold than can be accepted within a reasonable time. If,
for example, two phones are logged into the corresponding group and
both are in a call, a maximum of four callers will be put into the waiting
loop if the limit is six. Callers not put on hold in the waiting loop due to the
restriction will directly hear the busy signal instead of the announcement
before answering.
Proceed as follows for configuration:
• Managing and assigning audio files for announcements.
- Using the Configuration Manager (on the following pages)