Make Calls with normal Telephones and change Settings
Transfer an existing Call
22
Transfer from of a Query (Transfer with announcement): To
transfer a call you start a Query first (see
), announce the call and then you connect both call part-
ners. If you started a Query and want to connect the new call partner
with the one on hold in the background, this can be reached by hang-
ing up the receiver or - if you like to continue to phone - by dialling a
digit sequence.
Blind Transfer (Transfer without announcement): If you like to
transfer an external call to another internal telephone, you do not
have to wait until the subscriber called for the Query takes the call,
but you can hang up the receiver already during the ringing. The inter-
nal telephone is ringing furthermore.
Call Parking (park an external call internally): Thanks to this func-
tion you can put a caller to be transferred in a parking position so that
the requested call partner will be able to take the call with another
internal telephone.
You have to transfer the call to a specially defined telephone number
for this function and put the call into an internal parking zone this way.
Now the caller is on Hold in the PBX and is listening to the Music on
Hold (holding time can be defined between 1 and 20 minutes in the
web interface of the configuration manager COMset). Now you can
inform the requested call partner about the waiting caller. This call
partner can take the call then by dialling the telephone number that
was used as a target for the transfer before.
Waiting Loop: This function offers an indirect transfer of an external
call partner to an internal subscriber if this one is busy. The external
call partner can be put into the waiting loop. There he is held for up to
3 minutes and is listening to the Music on Hold in the meantime. If the
corresponding internal subscriber is not busy any more, he will be
called for up to 60 seconds. If he takes the call, he will immediately
be connected to the external subscriber. If he does not pick up the
receiver, the call falls back to the transferring person.
Important: You can only transfer an external call to an additional call
partner in this way if the necessary authorization is configured for
your phone. (see
chapter View and modify the Properties of your own
A transferred call between two external call partners is limited to a
defined period of time. This is for your own security because e.g. an
accidental connection to the speaking clock or to the weather fore-
cast may cause a never ending call. The costs for the transferred call
will be charged to you by the network provider.
Note: If you press the Flash or Query key and press the “4“ instead
of hanging up, you will hear immediately the internal dial tone right
after the connection and you are able to start a call again.
Some ISDN telephones may ring again after hanging up and you are
connected to the 1st call partner again after taking the receiver.
Check if the “transfer for PBX“ is switched on with the help of the user
manual of the telephone. If necessary, re-program it.
On an analog telephone that can perform “transfer“ by a T-
Net key/menu, you can also use this comfortable operation
(see manual of the telephone).
On some ISDN telephones you can also “transfer“ with an
existing function key or via menu (see manual of the tele-
phone; sometimes also called “ECT“ or “transfer“).
Transfer an existing Call
Transfer from Query
g F
r
q
a
conversation
external telephone number*
*
Exchange line access number 0 + external telephone number (If you use a direct exchange line telephone for the entry, the exchange line access number 0 is left out.)
or short-code dialling number (If you use a direct exchange line telephone for the entry,
**
is preceding the short-code dialling number.)
Query call
hang up
or
n
q
a
internal telephone number**
**
Internal telephone number of the individual telephone (If you use a direct exchange line telephone for the entry,
**
is preceding the telephone number.)
or internal telephone number of the group (If you use a direct exchange line telephone for the entry,
**
is preceding the telephone number.)
Query call
hang up
T
I
