AudioCodes 405HD, Administrator'S Manual, Page: 111 / 242

Administrator's Manual 5. Configuring VoIP Settings
Version 3.4.3 111 400HD Series IP Phones
5.8.16 Enabling Hands Free Mode
Note: Support pending.
This feature maximizes flexibility for call center administrators, who can - for example -
disable ringing on the speaker yet enable hands-free mode (talking and listening using the
speaker).

To configure hands free mode:
•
Use the table as reference.
Table 5-47: Configuring Hands Free Mode
Parameter Description
voip/hands_free_mode/enabled
Configure either:

1 = Enabled (default)

0 = Disabled
When disabled 0 :

hands
-free mode becomes unavailable

pressing the speaker key does not have any effect

when answering a call, the headset is the default audio
5.8.17 Enabling Supervisors to Listen in
Note: Support pending.
This feature allows the call center supervisor to pick up an agent's handset and listen in on
the conversation that the agent is conducting on headphones with the customer, without the
customer at the other end sensing that the supervisor is listening in (because the supervisor
is in effect muted).

To enable supervisors to listen in:
• Use the table as reference.
Table 5-48: Enabling Supervisors to Listen in
Parameter Description
voip/services/supervisor_listen_in/enabled
Configure either:

1 = Enabled

0 = Disabled (default)
If enabled, a call center supervisor can pick up an
agent's handset and listen in on the conversation that
the agent is conducting on headphones with the
customer, without the customer at the other end sensing
that the supervisor is listening in (because the
supervisor is in effect muted).