CHAPTER 7 Troubleshooting
C448HD C450HD | Users & Administrator's Manual
5.
Enable ‘Voice record’.
6.
Start Wireshark on your PC to capture the Audio traffic.
Collecting Media Logs (*.blog) from the Phone
Network administrators can collect Media Logs (*.blog) from the phone.
➢
To collect Media Logs (*.blog) from the phone
1.
Access the phone via SSH.
SSH is by default disabled and can be enabled with Administrator permissions in the
phone screen (Device Administration > Debugging > SSH).
2.
Set the phone to the screen to capture.
3.
Run the following command:
scp -r admin@hosp_
ip:/sdcard/android/data/com.microsoft.skype.teams.ipphone/cache/ .
Capturing Traffic Using 'rpcapd'
The ‘rpcapd’ (Remote Packet Capture) network sniffer application allows the network admin-
istrator to analyze and debug Android traffic on their desktop PC using the app's integral SSH
server.
SSH is by default disabled and can be enabled with Administrator permissions in the
phone screen (Device Administration > Debugging > SSH).
➢
To capture traffic using ‘rpcapd’:
1.
Open the phone's Debugging screen and switch
Remote Packet Capture
on.
2.
After 'rpcapd' is enabled on the phone, use Wireshark to connect with it. Follow
the steps
below
to connect to the phone.
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