CHAPTER 7 Troubleshooting
C448HD C450HD | Users & Administrator's Manual
Collecting Logs
Network administrators can download
all logs
from the Microsoft Teams admin center. Logs
that administrators can download include device diagnostics (Logcat), dumpsys, ANRs, Client
Log, Call Policies File, Call Log Info File, Sky lib Log Files, Media Log Files, and CP. The logs can
help debug Teams application issues and also for issues related to the device.
➢
To collect logs:
1.
Reproduce the issue.
2.
Access Microsoft Admin Center and under the
Devices
tab click the
Diagnostics
icon.
Figure 7-4:
Microsoft Teams Admin Center - Diagnostics
Applies to all AudioCodes phones for Microsoft Teams even though a specific model
is shown in the figures here.
3.
Click the
Diagnostics
icon
and in the 'Device diagnostics' prompt that pops up, click
Proceed
; log files are retrieved from the devices and uploaded to the server.
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