12
Troubleshooting
Problem
Solution
Power is not supplied.
• Charge the product.
Unable to pair.
• Pairing is available on devices that support
Bluetooth
version 2.1+EDR or
later.
• Bring the product and the
Bluetooth
device closer together within the
range of 1 m (3.3').
• Set profiles for the
Bluetooth
device. For procedures on how to set
profiles, refer to the user manual for the
Bluetooth
device.
No sound comes out / Sound is
faint.
• Turn on the power of the product and the
Bluetooth
device.
• Turn up the volume of the product and the
Bluetooth
device.
• If the product is set to the HFP/HSP connection, switch to the A2DP
connection.
• Remove obstacles between the product and the
Bluetooth
device. Bring
them closer together.
• Switch the output of the
Bluetooth
device to the
Bluetooth
connection.
Sound flutters / Noise is present /
Sound is interrupted.
• Turn down the volume of the product and the
Bluetooth
device.
• Keep microwaves and other devices such as wireless routers away from
the product.
• Keep TVs, radios and devices with built-in tuners away from the product.
It can affect these devices.
• Turn off the equalizer settings of the
Bluetooth
device.
• Remove obstacles between the product and the
Bluetooth
device. Bring
them closer together.
Cannot hear the person on the
other end / Voice of the person on
the other end sounds too quiet.
• Turn on the power of the product and the
Bluetooth
device.
• Turn up the volume of the product and the
Bluetooth
device.
• If the product is set to the A2DP connection, switch to the HFP/HSP
connection.
• Switch the output of the
Bluetooth
device to the
Bluetooth
connection.
Unable to connect by NFC.
• Check if your device is compatible with NFC.
• Set your NFC-compatible device so that the NFC function can be used.
• Touch the product to the correct location of your NFC-compatible device.
• Depending on the NFC-compatible device you are using, the NFC
sensitivity may not be strong enough to connect the product with just
one touch. In this case, follow the procedure described in the user
manual of your NFC-compatible device.
• Depending on the NFC-compatible device you are using, it may need
some time to receive NFC. Keep the product and the device touching
until the connection is completed.
• Remove your NFC-compatible device from its case so that your device
can react to the touching.
The product cannot be charged.
• Securely connect the USB charging cable and charge.
• For operation of the
Bluetooth
device, refer to the device’s user manual.
• If the problem still remains, reset the product. For the procedure for resetting the device, refer to “Reset function”.
