ATS SuperTrak GEN3, Operation And Maintenance Manual, Page: 294 / 366

282 SuperTrak™ GEN3 System Operation and Maintenance Manual
Rev. 9 (12-2021)
SuperTrak Conveyance Platform Service
Return a Part to ATS for Warranty
If your spare parts inventory does not contain a replacement part for a failed
SuperTrak conveyance platform part, you can purchase a replacement part from
ATS.
1. Contact ATS Post Automation Support with the following information:
• Project number
See the electrical panel, or front cover of this manual for the project
number.
• Part number
• Part description
• A brief description of the failure.
2. ATS provides you with a service return material authorization (SRMA) number.
3. Courier your defective part to ATS. A tracking number is recommended. Make
sure the SRMA number is on the outside of the package.
4. When ATS receives the defective part, one (1) of the following is done:
• For parts manufactured by ATS, ATS directly validates the warranty by
repairing or replacing the part. Proceed to step 7.
• For purchased parts (for example; motors, or amplifiers), ATS sends
the defective part to the original manufacturer. The original
manufacturer validates the warranty and repairs or replaces the part at
their discretion.
Be aware that some manufacturers require a purchase order (PO) to test
returned parts. If a PO is required, ATS will contact you for a PO before
additional action is taken.
5. Depending on the original manufacturer response, ATS contacts you with a list
of options:
• The defective part is repaired or replaced under warranty. Freight is the
responsibility of the customer.
• The defective part is not covered under warranty, but it can be repaired
with a PO. ATS provides a quote for part repair.
• The defective part is not covered under warranty, and it can not be
repaired. ATS provides a quote for part replacement and discards the
defective part unless otherwise directed.
6. When ATS receives the replacement part from the manufacturer, ATS sends the
replacement part back to the original sender unless otherwise directed.
7. ATS closes the SRMA.