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Atos Unify OpenScape CP110 User Manual Download Page 45

Making calls

45

Forwarding calls

Forwarding calls automatically

Forwarding of internal and external calls in the system can be confi-

gured and activated for your line by your administrator. The following 

calls may be forwarded:
• All calls unconditionally

• When the line is busy

• Call forwarding no reply

Delayed call forwarding

This forwarding type can be used for initial and/or second calls.

Initial call

Prerequisite:

  "Call forwarding no reply" is activated 

 Page 46.

The caller hears the ringing tone and is not forwarded to another ex-

tension until after a certain time (

 Page 49).

Second call

Prerequisite:

 Second call 

 Page 24 and "Forwarding on busy/after 

timeout" or "Call forwarding no reply" are activated 

 Page 46.

If a second call is incoming, you will automatically hear a call waiting 

tone and see information about the caller. You then have the option of 

answering this call before call forwarding is activated (you may be ur-

gently awaiting this call for instance). 

Please note the description for programming call forwarding 

 

Page 46.

Summary of Contents for Unify OpenScape CP110

Page 1: ...Unify OpenScape Desk Phone CP Atos Unify OpenScape Desk Phone CP110 Atos Unify OpenScape 4000 User Guide HFA A31003 C1000 U134 01 7619...

Page 2: ...Unify Software and Solutions GmbH Co KG 02 2022 All rights reserved Reference No A31003 C1000 U134 01 7619 The information provided in this document contains merely general descriptions or characteris...

Page 3: ...al accessories The use of other accessories is hazardous and will render the warranty extended manufacturer s liability and the CE and other markings inva lid The device conforms to the EU Directive a...

Page 4: ...and the casing Do not install the telephone in bathrooms or shower rooms Product oriented environmental protection Unify is committed in terms of its product strategy to bringing environmentally frien...

Page 5: ...quality and display legibility 12 Getting to know the OpenScape Desk Phone CP110 13 The user interface of the phone 13 Display 15 Idle mode 15 Programmable function keys 16 Dialpad 16 Navigation keys...

Page 6: ...number saved number 35 Making calls with a direct station selection key 35 Dialing subscribers from the call lists 36 Calling a subscriber from the corporate directory 38 Using speed dialing 42 Call...

Page 7: ...on the trunk key 72 Placing a call on hold on a line key and retrieving the held call 72 Exclusively holding a call on a line key and retrieving the held call 72 Answering a specific held call 73 Sav...

Page 8: ...System wide speaker call 91 Speaker call in a group 92 Announcement broadcast to all members of a line trunk group 94 Forwarding calls for other stations 95 Storing a destination for another telephone...

Page 9: ...onality 106 Web interface WBM 107 General 107 Launching the web interface 107 Administrator Settings 107 User Pages 108 Licenses 108 User menu 109 Fixing problems 112 Responding to error messages 112...

Page 10: ...ly com plied with to avoid operating errors and ensure optimum use of your telephone This document contains general descriptions of the technical options which may not always be available in individua...

Page 11: ...left or right side Select an option in the menu or in lists using the navigator keys The required option is selected Confirm the selected option Shortened illustration in the user guide Press the key...

Page 12: ...ur communication platform can be obtai ned from your Administrator Please have this information ready when you contact our service de partment regarding faults or problems with the product Speakerphon...

Page 13: ...e CP110 13 Getting to know the OpenScape Desk Phone CP110 The following sections describe the most frequently used controls and displays The user interface of the phone 1 3 2 4 7 6 5 Release Redial Ca...

Page 14: ...u can use the navigation keys to navigate conveniently through the vari ous phone functions applications and configuration menus 7 Use the function keys to launch the following functions the mailbox k...

Page 15: ...e CP110 is in idle mode Example Idle menu If you press the Navigation keys or the idle menu is displayed You can call up various functions here Entries may vary The idle menu may contain the following...

Page 16: ...how they are programmed you can use the keys as follows Function keys Page 26 Selected dialing keys Page 26 Dialpad You can only use the digits 1 to 9 and 0 as well as the and characters when dialing...

Page 17: ...ests Voicemail Messages callback requests New or as yet unheard messages are visually signaled via the Notification LED To access Press the key The most recent entry is displayed Example Key Functions...

Page 18: ...ically generate new entries in the caller list In stead only the most recent time stamp for this caller is updated and its number in cremented The caller list is automatically displayed Page 36 in the...

Page 19: ...u can also connect a PC with a LAN port to the LAN directly via the phone The op tion for connecting the telephone and PC must first be activated on the telephone by your Administrator Using this conn...

Page 20: ...110 Place your cables through the stand Align the three connection cables on the back through the hole in your stand Arranged in this way your device always has a secure stand on your table Note the p...

Page 21: ...shown Change the display contrast Press the key repeatedly until the desired level is obtained Save Audio Adjusting audio settings You can optimize the audio settings on your OpenScape Desk Phone IP...

Page 22: ...ringer pitch Keep pressing the rocker button until the desired ringer pitch is set Save Adjusting the speakerphone to the room acoustics To help the other party understand you clearly while you are t...

Page 23: ...tone is output for example when you receive a second call while a call is in progress Press the rocker button in idle mode Page 15 Select and confirm the option shown Modify the volume Keep pressing t...

Page 24: ...umbers Speed dial numbers are saved in the system Your administrator will provide you with the system speed dial direc tory in printed form for example Making calls using speed dial numbers Page 42 If...

Page 25: ...lock and deactivate call forwarding Making calls using speed dial numbers Page 42 Individual speed dial numbers You can program the keys 0to 9with ten frequently used phone numbers Open the menu Page...

Page 26: ...e keys you want to program with a function Confirm the option shown Select and confirm the option shown Confirm the option shown The display indicates the status of the function Page 65 The available...

Page 27: ...he option shown Select and confirm the option shown or Select and confirm the option shown Press the selected dialing key or Press the configured direct station selection key Defining the phone number...

Page 28: ...available via the menu rather you have to en ter codes to access them These codes are configured in the OpenScape 4000 You can obtain these codes from your administrator Example Locking the phone wit...

Page 29: ...nd confirm the option shown Select and confirm the option shown Select and confirm the option shown The Pickup key is configured Deleting function key programming Deleting the phone number Open the me...

Page 30: ...the headset Prerequisite A headset is connected The phone rings The caller is displayed Press the key shown The headset is activated if nec Adjust the call volume It is advised to read the introductor...

Page 31: ...call within 15 seconds system dependent the remaining team members hear an alert tone In idle mode The phone rings Call for is displayed on the phone O Lift the handset and Press the Pickup key Page 2...

Page 32: ...l pickup groups is deactivated you can lift the handset and enter the code for Display on request Consult your administrator for this code O Lift the handset j Enter the system code for Display on req...

Page 33: ...fice you can temporarily switch off the handset mi crophone or the handsfree microphone Ending a call Press the key shown or Hang up the handset or Press the key if it is configured After the call has...

Page 34: ...akerphone mode or O Lift the handset The called party does not answer or is busy Press the key shown or Hang up the handset Correcting phone numbers entered Select and confirm the option shown j Enter...

Page 35: ...s dialed automatically Number redial O Lift the handset Redialing from the menu O Lift the handset or Press the key shown Confirm the option shown Redialing a number saved number Prerequisite You have...

Page 36: ...l log is opened You are immediately in the Unanswered calls list Select and confirm to select a different list or Open the idle menu in idle status Page 15 Select and confirm the list of unanswered ca...

Page 37: ...e idle menu in idle status Page 15 Select and confirm the list of unanswered calls or Select and confirm the list of answered calls or Select and confirm the list of dialed calls Select and confirm un...

Page 38: ...er a brief pause select the next letter etc for example b press the number 2 key twice z press the number 9 key four times 2 To select a letter with a quick search use the number key to select the cor...

Page 39: ...Characters that cannot arise at the current position are also not offered via the dialpad Confirm the search result The subscriber is displayed with the phone number Possible options with a selected s...

Page 40: ...ctory Searching for a subscriber based on the phone number If you have a phone number and no longer know precisely to which subscriber it belongs you can identify this sub scriber based on the phone n...

Page 41: ...onfirm the option shown Select and confirm the option shown Exiting the display corporate directory Use the navigator key at the top level of the display corporate direc tory to select the following o...

Page 42: ...menu Page 18 Select and confirm the option shown j Enter the speed dial number The connection is established immediately Dialing using individual speed dial numbers Prerequisite You have configured in...

Page 43: ...Project numbers from 1 to 5 have been configured for certain projects and you have an account code ACCT for the project Please consult your Administrator on how to dial with call charge as signment Di...

Page 44: ...ach your colleague Select the menu item confirm and wait briefly Z Your colleague hears a warning tone during the call If their phone has a display your name and phone number are displayed Busy overri...

Page 45: ...te Call forwarding no reply is activated Page 46 The caller hears the ringing tone and is not forwarded to another ex tension until after a certain time Page 49 Second call Prerequisite Second call Pa...

Page 46: ...ready been programmed the forwarding des tination is displayed If your phone belongs to an ONS group One Number Service parallel call Page 99 please note the following Call forwarding can be set up on...

Page 47: ...menu in idle status Page 15 Select and confirm the option shown Fixed forwarding is deactivated The destination number is retained Deleting a fixed forwarding destination You can delete the destinatio...

Page 48: ...s deactivated the forwarding destination is deleted at the same time Configuring and activating variable forwarding Open the idle menu Page 15 Select and confirm the option shown or Open the menu Page...

Page 49: ...shown in the first line Setting forwarding no reply Forwarding type with status Select and confirm the option shown j Enter the forwarding destination number Confirm when the complete number has been...

Page 50: ...wing signals remind you that forwar ding is activated Fixed variable forwarding The number name of the forwarding destination is shown on the dis play Forwarding for internal external The status is sh...

Page 51: ...After ringing four times the callback is cance led If your phone belongs to an ONS group One Number Service parallel call Page 99 please note the following Callback on busy is only signaled on the bus...

Page 52: ...called and the entry is deleted from the list Checking deleting a saved callback Prerequisite You have saved a callback Page 51 Open the idle menu Page 15 Select and confirm the option shown The most...

Page 53: ...switching to speakerphone mode Press the key shown Replace the handset Proceed with your call1 Switching to the handset Prerequisite You are conducting a call in speakerphone mode O and h Lift the ha...

Page 54: ...s for parking a call Automatic park Manual park Calls cannot be parked if All park positions are busy The park position you wish to use is busy The station is the attendant console The call is a consu...

Page 55: ...available you will receive acoustic and also visual no tification Confirm and continue the call or k Replace the handset You receive a recall for the call on hold Answering a parked call Lift the hand...

Page 56: ...all partner wishes to speak to one of your colleagues you can transfer the call Transferring with announcement Select and confirm the option shown j Enter and confirm the required party s phone number...

Page 57: ...g the second call feature Answering a second call via the menu Prerequisite You are conducting a call and the Camp Overide function is activated Page 24 Z A second call is signaled via the call waitin...

Page 58: ...ialing DTMF suffix dialing After dialing a phone number you can activate DTMF tone dialing du al tone multifrequency signaling in order to operate devices such as answering machines or automatic direc...

Page 59: ...below The following functions are supported for all conference participants with optiPoint OpenStage or OpenScape telephones Setting up a conference by calling a party receiving a call making a consul...

Page 60: ...second party Select and confirm the option shown j Call the second party Inform this party that a conference is being initiated Select and confirm the option shown Setting up a conference from a seco...

Page 61: ...rm this party that he or she is being added to a conference Select and confirm the option shown If the new party does not answer Select and confirm the option shown Expanding the conference from a con...

Page 62: ...a conference Each party can transfer the conference to a third party whom they have called via a consultation call or using the Add to conference function This party is not yet a participant in the co...

Page 63: ...ded You wish to disconnect the last party added to the conference Select and confirm the option shown The last member added is di sconnected If there were only three members the conference is now ende...

Page 64: ...one number On all three phones calls can be made via all three lines The line for your own extension num ber is always the primary line however Primary line All multi line telephones have a primary li...

Page 65: ...es Direct call line A line with a direct connection to another telephone You can see the status in the display Notification on display The display of the status label will be controlled by the state o...

Page 66: ...sive hold You can also display information about the caller on the active line Prerequisite You have answered a call on a line key The status on other line key flashes quickly and the Preview function...

Page 67: ...to the line keys Answering calls in the sequence in which they are offered Your telephone rings call The caller ID is displayed The status on other line key flashes quickly j Lift the handset or Press...

Page 68: ...er cutoff function key The phone rings for incoming calls Via the Program Service menu Open the menu Page 18 Select and confirm the option shown Select and confirm the option shown Confirm the option...

Page 69: ...incoming calls to your line to another destination A RTRLN function key ring transfer line can be programmed for each line Activating Press the programmed function key RTRLN The LEDs on your phone an...

Page 70: ...shown The display briefly shows the line number and status and then prompts you to dial Example The line 220870 was selected automatically j Enter the phone number Dialing with selectable line seizur...

Page 71: ...onfigured direct station selection keys on your telephone Page 16 and Page 27 The line of the party you wish to call is busy Press the DSS key The called party answers your waiting call j Lift the han...

Page 72: ...the line key Proceed with your call Exclusively holding a call on a line key and retrieving the held call Prerequisite You have answered a call on a line key or you are con ducting a consultation cal...

Page 73: ...hone number If this type of saved number redial is configured on your system you can save a phone number for subsequent redial on a particular line Page 74 The saved phone number is dialed using the l...

Page 74: ...own j Lift the handset or Press the key shown for speakerphone mode Saving phone numbers for Redial on a line Prerequisite Saved number redial for a specific line is configured and not Saved number re...

Page 75: ...so the information on Page 18 Press the Mailbox function key Information regarding the caller is displayed Page 17 Responding to a callback request A callback request is displayed Select and confirm t...

Page 76: ...has specified that when you change lines the lines are placed on hold and can only be disconnec ted by replacing the handset or pressing the disconnect release key Prerequisite 2 You are connected to...

Page 77: ...to join a call This permission applies to the current call or the next call h You are already conducting a call on one line or j Lift the handset With a programmed function key Press the programmed fu...

Page 78: ...k applies to the current call or the next call h You are already conducting a call on one line or j Lift the handset With a programmed function key Press the programmed function key Privacy Via the me...

Page 79: ...y must be deactivated Briefly press the programmed function key Slnt Mon Req twice The witness hears a special tone on their phone and the message Con nect witness or tape appears on both your display...

Page 80: ...Example of a call from the executive to the secretary The secretary is not on a call Press the secretary DSS key j Lift the handset or Press the key shown for speakerphone mode The secretary is on a c...

Page 81: ...ve phone h Ask your call partner to wait Press the programmed function key Pickup Page 29 Ending the call and returning to the first call Confirm the option shown Continue the call with the first call...

Page 82: ...l for the executive After 15 seconds depending on the system you hear an alert tone on the exe cutive phone The display shows who is calling j Lift the handset Press the programmed function key Pickup...

Page 83: ...phone j Lift the handset Press the programmed function key Group Park Activating and deactivating a second executive call On the executive phone you can configure calls to go to the secretary phone w...

Page 84: ...signal call code to send a signal call to a desti nation phone Placing a messenger call You can place a messenger call by pressing a key if this key is confi gured on the executive phone Programming a...

Page 85: ...he display indicates whether an appointment reminder has already been saved For the first appointment Confirm the option shown For additional appointments Select and confirm the option shown j Enter t...

Page 86: ...aved number redial enter appointments Using an internal PIN you can have your calls diverted to a telephone in the office or department where you will be for a temporary period call forwarding follow...

Page 87: ...wide PIN and press the hash key Making a call after successful logon You will hear the dial tone Please dial appears on the display Press the key shown or j Enter a phone number immediately Setting up...

Page 88: ...This procedure can also be performed on a network wide basis Moving the connection to the guest telephone Log on to the guest telephone from your own connection Open the menu Page 18 Select and confi...

Page 89: ...e option shown If your administrator has activated the mobility password you will be prompted to enter this now j Enter the mobility password The guest telephone is now available again with its origin...

Page 90: ...ation Speaker call in a group to a variable destination to a fixed destination Two way intercom in a group to a variable destination to a fixed destination Announcement to all members of a line trunk...

Page 91: ...necessary or Press the programmed Spkr 1 way key j Enter the internal phone number of the party A connection to that user s loudspeaker will immediately be establis hed if the station is not busy the...

Page 92: ...estination j Lift the handset or Press the key shown for speakerphone mode j Enter the system code for COM group speaker call consult your ad ministrator if necessary or Press the programmed COM Group...

Page 93: ...tercom in a group the loudspeaker and mi crophone of the destination phone are automatically switched on j Lift the handset or Press the key shown for speakerphone mode j Enter the system code for Spe...

Page 94: ...if necessary or Press the programmed Broadcst Spk key j Enter the internal phone number of a group member Z The loudspeakers on all group phones are automatically switched on and you will hear a conf...

Page 95: ...strator can help you in both cases Storing a destination for another telephone activating call forwarding Open the menu Page 18 Confirm the option shown Select and confirm the option shown Confirm the...

Page 96: ...ou wish to set Codes are assigned by your administrator You can enter the codes applicable to you in the table below j Enter the number of the other station Confirm the option shown j Enter the PIN Co...

Page 97: ...tion shown j Enter the number of the other telephone Confirm the option shown j Enter the PIN Confirm the option shown Deactivating Confirm the option shown or Displaying Select and confirm the option...

Page 98: ...tion Confirm the option shown j Enter the PIN Confirm the option shown Deactivating Confirm the option shown or Checking Select and confirm the option shown Changing forwarding for another station Pro...

Page 99: ...eives a call all phones in the ONS group ring If A B or C is busy all phones in the ONS group are busy callers outside the ONS group receive a busy signal Within the ONS group phones can be reached on...

Page 100: ...if you are leaving your workplace and then rejoin the group when you return Open the menu Page 18 Select and confirm the option shown Select and confirm the option shown Confirm the option shown or Co...

Page 101: ...he option shown Select and confirm the option shown The display indicates whether Do not disturb is activated or not Confirm the option shown or Confirm the option shown If your phone belongs to an ON...

Page 102: ...ther Speaker call protect is activated or not Confirm the option shown or Confirm the option shown Caller ID suppression The caller ID display can only be suppressed for a subsequent call and the sett...

Page 103: ...umber from your administrator Locking the phone Open the menu Page 18 Select and confirm the option shown Select and confirm the option shown j Enter the code number If your entry is correct Carried o...

Page 104: ...Calls are always encrypted Displaying the status in call mode During calls you can check if your call is secure Select the option shown The call is secure or The call is not secure Notes on voice enc...

Page 105: ...ord is suspended is displayed After initially logging on to a user area you may have to replace the default password with a new password A password can have a predefined period of validity You will ha...

Page 106: ...e mode functioning correctly The following may also be checked by the administrator Device ID of the phone OpenScape Desk Phone CP100 software version Line power level Prerequisite The phone is in idl...

Page 107: ...r Administrator Settings This area lets you configure settings for administering your phone and the network environment Access to the Administrator Settings is protected by the admin pass word For fur...

Page 108: ...o close the menu 2 Click a menu entry to open the corresponding form 3 Make the desired changes 4 Click the corresponding button to save or discard your changes Button functions Login Log in to the ph...

Page 109: ...inger melody Ringer sequence External Ringer Pattern melody Ringer sequence Buzz Ringer Sample tone Ringer sequence Alert tone 1 Ringer Sample tone Ringer sequence Single alert Ringer Sample tone Ring...

Page 110: ...ing page 45 Forwarding favorites Include answered elsewhere Favourites recently used Busy Direct destination No reply Favourites recently used Direct destination Fixed forwarding allowed Favourites re...

Page 111: ...me UC password Microsoft Exchange Server Benutzername Passwort Folder to sync optional OpenScape UC Phone Display page 21 Brightness Key mod contrast Key module brightness Idle screen Enabled Monitor...

Page 112: ...ssible reactions Apply to the Administrator for authorization for relevant function Possible causes Dialed a non existent station number Called phone is unplugged Possible reactions Enter correct stat...

Page 113: ...Page 103 To correct any other problems First consult your Administrator If the problem still cannot be resol ved the administrator has to contact Customer Service Labeling keys You can use your compu...

Page 114: ...s Answering a call 31 Call waiting 71 Dialing 35 Do not disturb 101 DTMF suffix dialing 58 E Encrypted call 104 Entrance telephone system 90 Executive secretary functions 80 F Fax messages 75 Fixed fo...

Page 115: ...84 S Safety notes 3 Saving appointments 85 Second executive call 83 Second executive telephone 83 Second call 57 Secondary line 64 Secure call 104 Call status 104 Displaying status 104 Encrypted call...

Page 116: ...6 Index V Variable forwarding 48 49 Voice encryption 104 Call status 104 Displaying status 104 Encrypted call 104 Information 104 Unencrypted call 104 Voicemail 75 Volume Setting 34 W Web interface 10...

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