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APPENDIX A: TROUBLE SHOOTING & SUPPORT
If the UPS is not functioning properly, you can refer first to this chapter for simple
troubleshooting before contacting your reseller. This could save you time and effort
but if the problem persist, then consult your service provider.
A.1.1 UPS
The LED and the acoustic signals are a profit tool to individualize immediately
possible problems
Situation
Check Items
Solution
No LED display on the
front panel.
1.
Low battery.
2.
Battery fault.
3.
The UPS is not turned on.
1.
Charge the UPS at
least 8 hours.
2.
Replace the battery
with the same type of
battery.
3.
Press the power switch
again to turn on the
UPS.
Alarm
continuously
sounds
(every
1/2
seconds)
when
the
mains is normal.
1.
The UPS is overload.
2.
UPS is fault
1.
Remove
some
uncritical load.
2.
Remove
some
uncritical load and re-
switch on the UPS.
3.
Contact Atlantis.
Alarm
sounds
continuously when the
mains is normal.
1.
Battery defect.
2.
Charging
board
is
damaged
1.
Replace the battery
with the same type of
battery.
2.
Contact Atlantis.
When power fails, back-
up time is shorten.
1.
The UPS is close to
overload.
2.
Battery voltage is too low.
3.
Battery defect. It might be
due to high temperature
1.
Remove some critical
load.
2.
Charge the UPS at
least 8 hours.
3.
Replace the battery
