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Atlantic British iLAND, User Manual, Page: 58 / 59

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Atlantic British iLAND User Manual Download Page 58

57

Troubleshooting

Contact Information

Atlantic British

USA East Coast

6 Enterprise Avenue

Clifton Park, NY 12065

Toll Free: (800) 533-2210

Direct*: (518) 664-6169

Fax*: (518) 664-6641

* add “00 (1)” for international

Phone hours: Mon-Thu 8am-7pm (Fri 6pm) EST
Website: 

www.roverparts.com

Technical support email: 

[email protected]

British Pacific

USA West Coast

4109 Guardian Street

Simi Valley, CA 93063

Toll Free: (800) 554-4133

Direct: (661) 362-0592

Summary of Contents for iLAND

Page 1: ...Android User Guide V2 0...

Page 2: ...the Diagnostic Tool 14 Using the iLAND App 15 Logging in to the App 15 Navigating the App 16 Reports and Settings 18 Support and Coverage 24 Diagnostic Tool Firmware Updates 25 App Software Updates 27...

Page 3: ...isconnecting the Diagnostic Tool during a voltage spike or surge could damage it Do not place magnetic objects near the Diagnostic Tool Do not leave the Diagnostic Tool loose in the vehicle when not i...

Page 4: ...iLAND app connects wirelessly to your Land Rover s diagnostic port and requires no batteries providing seamless communication between the iLAND app on your mobile device and your Land Rover vehicle T...

Page 5: ...ox Diagnostic Tool Overview 1 LED status ring 2 OBD diagnostic connector 3 Device serial number LED status ring colors Diagnostic connector pin out COLOR SOLID FLASHING Green Power Connected Blue Blue...

Page 6: ...ou will have slightly different options e g buttons may have different phrasing Refer to the iOS version of this manual when using the app on an Apple device The availability of vehicle models and dia...

Page 7: ...cle s diagnostic port Depending upon the model of the vehicle this port is normally located under the dashboard or near the center console The above illustration notes the five possible locations of t...

Page 8: ...istration If you do not have an iLAND app account you will need to create one See User Registration page 11 If you have an existing iLAND app account sign in with your email address and password See L...

Page 9: ...receive a prompt to activate the Diagnostic Tool If you have not yet activated the Diagnostic Tool press Activate See Activating the Diagnostic Tool page 14 for instructions If you wish to activate a...

Page 10: ...e it is made NOTE If you have purchased iLAND Pro you will be able to download vehicle software for all models after initial setup of the app Choose a model to activate Follow the prompts to install t...

Page 11: ...y to Use Models which have been purchased and downloaded will be highlighted It is possible to add additional model coverage to the app by purchasing additional subscriptions within the app See Softwa...

Page 12: ...11 Getting Started User Registration To create a user account for the iLAND app perform the following steps 1 Open the iLAND App Open the iLAND Diagnostics app and select Create an Account...

Page 13: ...12 Getting Started 2 Set Your User Details Fill out the noted fields with your information then press Add User Detail to continue...

Page 14: ...this address Enter your email address into the noted field Enter a password of your choice into the noted field Characters can be toggled to view or hide by clicking the eye icon Passwords must be bet...

Page 15: ...account in the future Ensure that you have access to the email address of the account you are using to register the Diagnostic Tool When prompted to activate the Diagnostic Tool enter the requested in...

Page 16: ...ove screen Enter your email address and password into the noted fields and press Log In to continue NOTE In the password field any characters entered will be automatically hidden for your security 4 I...

Page 17: ...D Diagnostics Generic diagnostics with no model selection See Starting Diagnostics page 33 Land Rover Diagnostics See Starting Diagnostics page 33 Reports and Settings See Reports and Settings page 18...

Page 18: ...o return to the Show Menu screen In report style screens there is usually a Back button at the bottom that you can press to return to the previous screen NOTE Depending upon the current screen you are...

Page 19: ...ings The Reports and Settings menu has several options My Report See page 19 Diagnostic Feedback See page 19 Change Password See page 21 Update Entitlement See page 21 Firmware Restore See page 22 My...

Page 20: ...to view it For more information on Health Reports see Running a Health Report page 39 Diagnostic Feedback To aid in reporting any potential issues with app performance or results e g actuation tests d...

Page 21: ...ry and enter your contact information Adding a description of the issue is optional but important in working towards a resolution If possible please include Vehicle model and year Vehicle Identificati...

Page 22: ...field then enter your new password in the designated fields and press OK to submit You will receive a prompt if the password change is successful Update Entitlement The options under Update Entitlemen...

Page 23: ...nd powered on throughout the firmware restoration process If support determines it necessary this option can be used to restore the current firmware version to your Diagnostic Tool Follow all prompts...

Page 24: ...23 Using the iLAND App Settings In Settings The current version of the iLAND app will be displayed Units of measurement can be toggled between Metric and Imperial...

Page 25: ...il iLAND support then select your email client from the prompt NOTE The email client options displayed depend upon what is currently installed and set up on your device Press Website to view the Atlan...

Page 26: ...or your Diagnostic Tool in order to add improvements or resolve issues To check for an available firmware update 1 Connect the Diagnostic Tool to the vehicle s diagnostic port see Installing the Diagn...

Page 27: ...p 4 If the app detects that a firmware update is available for the Diagnostic Tool the update will begin automatically Keep your device near the Diagnostic Tool and stay plugged into the vehicle until...

Page 28: ...e this process and ensure your device maintains an internet connection throughout To manually check for software updates 1 Press the down arrow icon located in the upper right corner of the HomePage 2...

Page 29: ...open Tap the small square icon on the bottom of the screen Press the physical button on the bottom of your phone tablet that looks like two overlapping rectangles You might not see it illuminate unti...

Page 30: ...e app to add additional models or to extend the entitlement period of a current model See Purchasing a new subscription page 30 Free initial software The iLAND diagnostic kit includes an initial 3 yea...

Page 31: ...App Purchasing a new subscription To purchase a new subscription press Reports and Settings Update Entitlement Subscription Information Press Purchase next to the model you wish to purchase then follo...

Page 32: ...orts and Settings Update Entitlement Voucher Consumption Record 2 On the next screen select the code you wish to view 3 Once selected you can view Voucher Code type Activation time date the code was a...

Page 33: ...voucher code s status To view the status of a voucher code press Reports and Settings Update Entitlement Query Voucher Info Enter a voucher code to display its configuration renewal term status e g u...

Page 34: ...OTE Bluetooth must be enabled on your device in order for it to communicate with the Diagnostic Tool 1 Connect the Diagnostic Tool to the vehicle s diagnostic port see Installing the Diagnostic Tool p...

Page 35: ...LAND App 5 Press Search Bluetooth to being pairing the Diagnostic Tool to the app NOTE Once the Diagnostic Tool is paired successfully it is not necessary to pair again the next time a diagnostic sess...

Page 36: ...ng the iLAND App 6 Verify that the serial number displayed matches the one on your Diagnostic Tool then press PAIR NOTE It is not necessary to check the box to allow access to your contacts and call h...

Page 37: ...36 Using the iLAND App 7 The connection status will be displayed Once your device has paired to the Diagnostic Tool successfully you will be returned to the selected vehicle screen...

Page 38: ...37 Using the iLAND App 8 Press Confirm to begin diagnostics 9 Select the model year of your vehicle 10 Select the vehicle engine type...

Page 39: ...pecial Function Varies by model and year There are a wide variety of special functions such as System tests Calibration e g sensors modules Key programming if supported System resets Vehicle Informati...

Page 40: ...our vehicle s basic information and diagnostic test results in a concise easy to read format Saving and sharing Health Report files can be useful as a reference for yourself or a customer 1 After star...

Page 41: ...Tool will begin scanning all available systems and report its findings in the app The progress of the scan will be displayed at the top of the list Press Pause to pause the scan at any time or Back to...

Page 42: ...across all ECUs NOTE You will be prompted to confirm this action before DTCs are cleared NOTE DTCs will not clear permanently from a system until the issue is repaired or otherwise resolved within the...

Page 43: ...ows when available for you to read and clear Diagnostic Trouble Codes DTCs as well as read a live data stream from a selected system on the vehicle 1 After starting diagnostics see Starting Diagnostic...

Page 44: ...43 Using the iLAND App 3 The available options for the selected system will be displayed Reading fault codes 1 From the main menu of the selected system press Read Fault Code...

Page 45: ...44 Using the iLAND App 2 The selected system will be scanned and any stored fault codes will be displayed along with their DTC designation and current state...

Page 46: ...ve fault codes from the selected system s Electronic Control Unit ECU NOTE Fault codes with an active or intermittent status cannot be cleared until the underlying issue with the vehicle is resolved a...

Page 47: ...46 Using the iLAND App Viewing live data streams 1 From the main menu of the selected system press Read Data Stream 2 Press to check the boxes of each data stream you wish to view then press Confirm...

Page 48: ...ime value and unit of measurement If your total selections create multiple data pages you can press the arrow icons near the bottom to move between pages If desired press Graph to switch to a graph vi...

Page 49: ...measurement displayed above each graph If your total selections create multiple data pages you can press the arrow icons near the bottom to move between pages Press Combine to merge your selections in...

Page 50: ...repairs replacements or services can require programming of the affected system s Electronic Control Unit ECU to keep its programming in line with any adjustments to the vehicle Some examples include...

Page 51: ...n the next menu special functions are contained under functional sub headings For example key programming is usually listed under Alarms Security or a similar sub heading Menus can vary from model to...

Page 52: ...ptions displayed Login successful If prompted to activate the Diagnostic Tool enter the serial number and activation code provided in the Activation Code envelope STEP ACTION CHECK YES NO NOTE 1 Log o...

Page 53: ...FAQ Logging in page 55 for a list of possible issues and resolutions 9 From the HomePage select your Diagnostics option then select your vehicle 10 Diagnosis Pre Check box is displayed Are all availa...

Page 54: ...ctly 1 Is there another Diagnostic Tool available to check the same system 2 Is there a similar model year vehicle available to check against 1 If no alternatives are available you can retry by starti...

Page 55: ...activate it again If you install the iLAND app on a different device log in to the app with the account tied to the Diagnostic Tool you wish to use If prompted to activate the Diagnostic Tool during...

Page 56: ...ting a new account If you have already created a user account but still receive this message Ensure that the email address being entered is the one you used to set up your account Check that you typed...

Page 57: ...y Diagnostic Tool s serial number is not listed in my device s Bluetooth Settings under Available Devices or My Diagnostic Tool will not connect even though it shows as paired in my device s Bluetooth...

Page 58: ...Free 800 533 2210 Direct 518 664 6169 Fax 518 664 6641 add 00 1 for international Phone hours Mon Thu 8am 7pm Fri 6pm EST Website www roverparts com Technical support email iland app atlanticbritish c...

Page 59: ...ifications Specifications Diagnostic Tool Model DS402 Operating Temperature Range 0 50 C Working Voltage DC 9 18V Working Current 130mA Communication Mode Bluetooth BLE 4 2 Dimensions L 74mm x W 47 1m...

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