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VM6404HB User Manual

Permission Level

At the bottom of the New/Edit User page is the permission section, which is
used to set a user’s permission level.

The three available permission levels are as follows:

Administrator

– this level provides full access and control of the

VM6404HB, in addition to full User Management privileges.

Advanced User

– this level provides full access and control with no User

Management privileges.

Basic User

– this level only provides basic functions (connections and

open profiles).

Summary of Contents for VM6404HB

Page 1: ...4 x 4 True 4K HDMI Matrix Switch with Scaler VM6404HB User Manual www aten com ...

Page 2: ...ial area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense The device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operatio...

Page 3: ...ve defective following their purchase the buyer and not the manufacturer its distributor or its dealer assumes the entire cost of all necessary servicing repair and any incidental or consequential damages resulting from any defect in the software The manufacturer of this system is not responsible for any radio and or TV interference caused by unauthorized modifications to this device It is the res...

Page 4: ...d this manual thoroughly and follow the installation and operation procedures carefully to prevent any damage to the unit and or any of the devices connected to it Features may have been added to the VM6404HB since this manual was published Please visit our website to download the most up to date version Copyright 2019 ATEN International Co Ltd Manual Date 2020 01 17 ATEN and the ATEN logo are reg...

Page 5: ...duction Overview 1 Features 2 Required Devices and Accessories 3 Supported Browsers 4 Components 5 Front View 5 Rear View 6 IR Remote Control 7 2 Hardware Setup Rack Mounting 9 Cable Connection 10 3 Front Panel Configuration Overview 11 Front Panel Pushbuttons 11 Main Screen 12 Port Switching 12 Input Assignment 12 Output Port Assignment 13 LCD Menu Organization 14 Menu Pushbutton 15 IP Settings 1...

Page 6: ... Outputs on off 30 Turning All Outputs on off 31 4 Browser Operation Overview 33 Login 33 Main Page 34 Profile List 35 Creating a Profile 36 Editing a Profile 38 Editing a Profile in Normal View 40 Profile Layout Settings 40 Display Preferences 41 Video Wall Settings 42 Editing a Profile in Grid View 46 Playing a Profile 47 Input Assignment 49 Importing Exporting a Profile 50 Profile Scheduling 51...

Page 7: ... 2 0 Compatibility Map Data Block 77 Status 78 Connections 78 System Information 79 Maintenance 80 System Setup 80 System Upgrades 80 System Backup 81 Restoring Default Settings 81 User Account 82 Adding an User Account 83 Permission Level 84 Network 85 5 CLI Commands Overview 87 Telnet Operation 87 RS 232 Serial Commands 88 RS232 Pin Assignment 88 Configuring the Serial Port 88 Verification 89 Sw...

Page 8: ...Command 103 Reset Command 103 Baud Rate Command 104 Save Load Profile Command 105 OSD Command 106 Alert Command 107 Appendix Safety Instructions 109 General 109 Rack Mounting 111 Technical Support 112 International 112 Specifications 113 Limited Warranty 115 ...

Page 9: ...explains the fundamental concepts involved in operating the VM6404HB at the local site via the front panel LCD display using pushbuttons Chapter 4 Browser Operation provides a complete description of the VM6404HB s Browser Graphical User Interface GUI and how to use it to remotely configure and operate the VM6404HB Chapter 5 Mobile Control introduces you to the Video Matrix Control app and provide...

Page 10: ...Indicates keys you should press For example Enter means to press the Enter key If keys need to be chorded they appear together in the same bracket with a plus sign between them Ctrl Alt 1 Numbered lists represent procedures with sequential steps Bullet lists provide information but do not involve sequential steps Indicates selecting the option on a menu or dialog box for example that comes next Fo...

Page 11: ...architecture that ensures continuous video streams real time control and stable signal transmissions With a built in high performance scaler the VM6404HB easily converts various input resolutions into various output display resolutions giving viewers the best video and picture quality across all displays The switch integrates video wall functionality with an easy to use web GUI that lets you creat...

Page 12: ... via intuitive web GUI2 True 4K EDID Expert selects optimum EDID settings for smooth power up high quality display and use of the best resolutions across different screens FrameSync prevents image tearing by synchronizing the scaler output frame rate to the input signal frame rate Audio enabled HDMI audio can be extracted to stereo audio HDMI 3D Deep color 4K HDCP 2 2 compatible Consumer Electroni...

Page 13: ...use a DVI HDMI adapter Display devices or receivers with an HDMI Type A input connector Cables 1 HDMI cable for each source device 1 HDMI cable for each display device 1 Cat 5e cable 1 RS 232 serial cable Note No cables are included in this package We strongly recommend that you purchase high quality cables of appropriate length since this will affect the quality of the audio and video display Con...

Page 14: ... 8 1 x32 1 8 0_201 IE 11 Windows 2019_1809 DataCenter x64 1 8 0_201 x64 IE 11 x64 Windows 2016 x64 1 8 0_201 x64 IE 11 x64 Windows 7 SP1 x64 1 8 0_201 x64 IE 11 x64 CentOS 7 5 x64 Kernel 4 18 11 1 1 8 0_201 x64 Firefox 60 7 2 1 x64 Ubuntu 18 04 x64 Kernel 4 19 041900rc3 1 8 0_201 x64 Chrome 75 0 3770 100 1 x64 Solaris 11 4 x64 5 11 1 8 0 181 x64 Firefox 52 9 0 x32 MAC 11 4 Safari 8 Windows 10 x64 ...

Page 15: ...ey have been selected 3 Output Pushbuttons These pushbuttons refer to the HDMI Output ports found on the VM6404HB rear panel Press to select the Output port These pushbuttons may also correspond to connection profiles P5 P8 Note The OUTPUT 1 4 front panel pushbuttons have built in LEDs that light to indicate they have been selected 4 Prev Next Pushbuttons These pushbuttons allow you to cycle throu...

Page 16: ...t Ports The cables from your HDMI source devices plug into these ports 6 Stereo Audio Output Connect an audio output device into this port 7 IR Port Connect the IR Receiver unit included with your product via this 3 5 mm Mini Stereo Jack 8 Ethernet Port In order to access the VM6404HB s Browser Graphical User Interface GUI the VM6404HB must be connected to your network The cable that connects the ...

Page 17: ...n or off by individual port or all ports see IR Remote Control Operation page 30 2 Output Pushbuttons 1 4 Press Output display pushbuttons 1 4 to select the Output display you want to configure see IR Remote Control Operation page 30 3 Input Pushbuttons 1 4 Press Input source pushbuttons 1 4 to select the Input source you want to display on a selected output see IR Remote Control Operation page 30...

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Page 19: ...re the rack mounting brackets onto the front of the unit 2 Position the unit in the front of the rack and align the holes in the mounting brackets with the holes in the rack 3 Screw the mounting brackets to the rack 1 Important safety information regarding the placement of this device is provided on page 109 Please review it before proceeding 2 Make sure that the power to all devices connected to ...

Page 20: ...to 4 HDMI enabled display devices to the HDMI Output ports 4 To access system settings via the web GUI use an Ethernet cable to connect the Ethernet port of the unit to a network switch 5 Optional To extract HDMI audio connect a speaker to the Stereo Audio Out port 6 Optional To operate the VM6404HB using an IR remote control connect the supplied IR receiver to the IR Receiver Port 7 Optional To c...

Page 21: ... pushbutton to access the Menu page options IP Setting Serial Port Setting Operation Mode Security Mode Save to a Profile Play the Profile Schedule For more information see LCD Menu Organization page 14 Use the PROFILE pushbutton to switch between connection profiles which have been created via the web GUI Pressing this pushbutton for longer than 3 seconds displays the Save to a Profile page see S...

Page 22: ...Input source device to an Output display Input Assignment Use the Input pushbuttons to select the input you want to configure To assign an input to one or more output displays do the following 1 Press an Input pushbutton The outputs already assigned with this input light blue 2 To assign this input to more outputs press the Output pushbutton To de select an output press the pushbutton again Note I...

Page 23: ... time it is deselected and the LED turns off To assign an input to multiple outputs do the following 1 Press the pushbuttons for the outputs to which you wish to assign a common input These Output pushbuttons light blue 2 Press an Input pushbutton to assign the input to the outputs you selected in step 1 Note To deselect an output press the pushbutton again The pushbutton dims Pressing the Cancel ...

Page 24: ... IP Address Subnet Mask Gateway Serial Port Setting Baud Rate 9600 19200 38400 115200 Operation Mode EDID Default Port1 Remix Customized CEC On NA OSD On NA Output Status Video On NA Audio Extract Audio Input 01 04 Mute On NA Output Resolutions 01 04 Security Mode Mode None Password Enable Lock Screen Change Password Old Password New Password Save to a Profile Save to a Profile No Input pushbutton...

Page 25: ...isplays the VM6404HB s IP configuration These settings are read only in the LCD Menu and can be configured via the Web GUI IP Address Subnet Mask To view the VM6404HB s IP address and Subnet Mask do the following 1 Press the Menu pushbutton and then press Input pushbutton 1 to see the IP Setting submenu The IP address and Subnet Mask are then shown Note The VM6404HB s default IP address is 192 168...

Page 26: ... pushbutton 1 to see the IP Setting submenu then press Next to get to the next page The gateway address displays Note The default Gateway is 192 168 0 1 2 Press Prev to go to the previous page 3 Press Menu to return to the Menu page 4 Press Cancel to go back a level return to the initial screen or exit Gateway 192 168 0 1 Prev ...

Page 27: ...o the following 1 Press the Menu pushbutton and then press Input pushbutton 2 2 Press Input pushbutton 1 to select Baud Rate Setting 3 Press Menu to return to the Menu page 4 Press Cancel to go back a level return to the initial screen or exit 1 IP Setting 2 Serial Port Setting Next 1 Baud Rate Setting ...

Page 28: ... respond to one remote control OSD Use this option to enable real time port switching information for each port Output Status The Output Status shows whether the video audio of an Output port is turned on or off and allows viewing and setting of the Output Resolution EDID Mode To configure the EDID Mode do the following 1 Press the Menu pushbutton press Next and then press Input pushbutton 1 2 Fro...

Page 29: ...The default CEC setting is NA 4 Press Menu to return to the Menu page 5 Press Cancel to go back a level return to the initial screen or exit EDID Option Description 1 Default The default EDID is passed to all video sources 2 Port 1 The EDID from port1 is passed to all video sources 3 Remix Uses the EDID of each connected display according to its connection when the VM6404HB is first powered on or ...

Page 30: ...pushbutton press Next and then press Input pushbutton 1 2 From the Operation Mode page Next to go to the next page then press Input pushbutton 1 3 Press input pushbuttons 1 4 to enable ON or disable NA the OSD feature for the output port Note The default OSD setting is On 4 Press Menu to return to the Menu page 5 Press Cancel to go back a level return to the initial screen or exit 1 Operation Mode...

Page 31: ...hen press Input pushbutton 2 3 From the Output Status page press Input pushbutton 1 to select Video 4 Press Input pushbuttons 1 4 to enable ON or disable NA the video audio of the output port Note The default Output Status setting is On 5 Press Menu to return to the Menu page 6 Press Cancel to go back a level return to the initial screen or exit 1 Operation Mode 2 Security Mode Next Prev 1 OSD 2 O...

Page 32: ...o to the next page and then press Input pushbutton 2 3 From the Output Status page press Input pushbutton 2 to select Audio Extract 4 Press Input pushbuttons 1 4 to select an input port to the stereo audio output To mute the audio press the PROFILE pushbutton until it indicates ON 1 Operation Mode 2 Security Mode Next Prev 7 Prev 1 OSD 2 Output Status 1 Video 2 Audio Extract Next Audio Input Profi...

Page 33: ...1 to select an output resolution 4 Press Input pushbuttons 1 4 to select an output port whose resolution will be changed 5 The following resolution options are available 560x360 60HZ 4096x2160 24HZ 720x576 50HZ 4096x2160 25HZ 768x480 60HZ 4096x2160 30HZ 800x600 60HZ 3840x2160 50HZ 4 2 0 1024x768 60HZ 3840x2160 60HZ 4 2 0 1280x720 50HZ 720p 4096x2160 50HZ 4 2 0 1280x720 60HZ 720p 4096x2160 60HZ 4 2...

Page 34: ...4 2 2 12bit 1600x900 60HZ 3840x2160 25HZ 4 2 2 12bit 1600x1200 60HZ 3840x2160 30HZ 4 2 2 12bit 1920x1200 60HZ 3840x2160 50HZ 4 2 2 12bit 1920x1080 50HZ 1080p 3840x2160 60HZ 4 2 2 12bit 1920x1080 60HZ 1080p 4096x2160 24HZ 4 2 2 12bit 2560x1080 60HZ 4096x2160 25HZ 4 2 2 12bit 3440x1440 50HZ 4096x2160 30HZ 4 2 2 12bit 3840x2160 24HZ 4096x2160 50HZ 4 2 2 12bit 3840x2160 25HZ 4096x2160 60HZ 4 2 2 12bit...

Page 35: ...s Input pushbutton 1 in Security Mode 3 In the Mode menu the following options available To disable password authentication for the panel LCD press Input pushbutton 1 To enable password authentication when the LCD times out or when the VM6404HB is powered on press Input pushbutton 2 Note The panel password can be any 4 digit combination between 1111 to 4444 The default password is 1234 When passwo...

Page 36: ... Menu pushbutton press Next and then press Input pushbutton 2 to access the Security Mode page 2 Press the Input pushbutton 2 3 Follow the on screen instructions to enter a new password 4 In the New Password field the cursor flashes at the first digit Enter the new password using the Input pushbuttons 1111 4444 5 Re enter the new password in the following screen The new password is applied by the ...

Page 37: ...e Save to a Profile page 2 On the page that opens you are asked to give the profile a number Use the Input and Output pushbuttons to select a profile number into which you want to save the configuration Input pushbuttons 1 4 correspond to Profile P1 to P4 Output pushbuttons 1 4 correspond to Profile P5 to P8 3 Press Enter to store the configuration the LCD shows Profile Saved 4 Press Menu to retur...

Page 38: ...xt twice to navigate to the next pages Press Input pushbutton 2 to stop the selected profile schedule Dissembling the Output Group This option is available when two or more displays form a video wall to display a single input When this function is enabled the display will be changed to a splitter mode where each output of the video wall displays the assigned input on its own To enable this functio...

Page 39: ...put pushbuttons to select a profile Input pushbutton 1 4 correspond to Profile P1 to P4 Output pushbutton 1 4 correspond to Profile P5 to P8 The pushbutton for the currently applied profile flashes and the pushbuttons for other available profiles light up To configure a profile 1 Configure the input to output connections For details see Port Switching page 12 2 Save the configure to an empty profi...

Page 40: ...ollowing 1 Press the Output port button 1 4 that you want to change 2 Within 2 seconds press the Input port button 1 4 you want the output port to display Note For the change to occur the input number must be pressed within 2 seconds of pressing the output number 3 Repeat steps 1 2 to change additional ports Turning the Outputs on off To turn an output on off using the remote control do the follow...

Page 41: ...Chapter 3 Front Panel Configuration 31 Turning All Outputs on off To have all output displays turned on or off regardless of the current power statuses press the ON or OFF button on the remote control ...

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Page 43: ...t The VM6404HB supports three levels of remote users with various privileges and up to 16 users can log into the GUI at one time For full details see the sections that follow Login Use the following default settings to access the web interface If a Security Alert dialog box appears accept the certificate it can be trusted Due to network security concerns the system will guide you to modify the log...

Page 44: ...Profile List and Profile Scheduling Menu Bar The Menu Bar provides the following controls Control Description Settings Click to access the system settings For details see System Settings page 56 Profile List Click to access settings on adding or editing profile adding editing profile import export and profile scheduling For details see Profile List page 35 Logout Click to log out of the VM6404HB w...

Page 45: ... 35 Profile List The Profile List lets you configure the input to output port connections by creating profiles to use You can store up to 8 profiles that can be switched using the unit s front panel pushbuttons or via the web GUI ...

Page 46: ...ofile List click an empty profile icon This window appears 2 Select an option New Create a new profile by configuring the number of horizontal and vertical displays and selecting a template Copy Use a pre existing profile by selecting from the drop down list ...

Page 47: ...hapter 4 Browser Operation 37 3 Click Apply The profile settings appear 4 Configure the profile as needed For details see Editing a Profile page 38 5 Click Save This profile is added to the Profile List ...

Page 48: ...This screen appears 2 Choose one of the following editing views Normal View Under normal view a profile is configured via a preview and drop down lists and also provides configuration fields for number of monitors and bezel dimensions For detailed information see Editing a Profile in Normal View page 40 ...

Page 49: ... by mapping the audio video input on the vertical axis to the audio video output on a horizontal axis For detailed information see Editing a Profile in Grid View page 46 3 Optional Click Test to apply your configuration without saving it 4 To save your configuration click Save Apply Save or Save As ...

Page 50: ...ne large screen in various arrangements Select Template Click to open a window that allows you to select a predefined video wall layout Horizontal Vertical Use these drop down lists to select the number of displays that make up the video wall a maximum of 64 are supported Match this to the physical layout of the displays Note Click Apply to save the changes A preview of the profile is shown on the...

Page 51: ...k the monitor icon to Unlock the 4 bezel settings so that each size can be set independently Audio Extract Select an audio input for the audio output device connected to the Stereo Audio Port of the VM6404HB Option Description Output Indicates the select display s Video Input Click to select a video source for the output s The chosen video source port number is indicated at the center of the outpu...

Page 52: ...rge screen Click an icon to configure the video input and display ratio from the Display Preference menu see Display Preferences page 41 Click multiple icons to Group Outputs see Grouping page 44 Click Select All to select all outputs Click Unselect All to unselect all outputs Use the drop down list to define the video output Use the slider bar to zoom in and out of the display layout On the Top B...

Page 53: ... see Grouping page 44 You must first set the Output port for each icon Drop Down Menu Use the drop down menu to select the Output port Option Description Independent Independent Outputs are displays that have their own Video Input and Output selected Independent Outputs Display their own video Icons have their own color and Video Input Select an Independent Output and use the Display Preferences m...

Page 54: ...Input number and icon color Ungroup Select a group and click to ungroup the displays Option Description Group A Group of Outputs shares the same Video Input and displays the video together as one large screen A Group of Outputs Displays video across multiple monitors to form one screen Icons have the same color and Video Input number Select a Group and use the Display Preferences menu to select th...

Page 55: ...h 4 displays This video wall has 1 group and 2 independent displays Each group and independent output has a unique color The blue group will show video Input 01 across the two displays as one large screen The independent displays will show video from their assigned video input 03 and 04 ...

Page 56: ...the vertical axis to the audio video output on the horizontal axis Example 1 In the following illustration input 01 is assigned to output 01 and input 02 to output 02 and so forth Example 2 To assign the same input for all outputs click the input from the vertical axis In the following illustration all output ports are assigned with input 01 ...

Page 57: ...Chapter 4 Browser Operation 47 Playing a Profile 1 Click the profile you wish to apply and then click Apply 2 The profile is immediately applied to the outputs and appears in the Play window ...

Page 58: ... appears when a profile schedule is playing Click to go back to the previous profile in the sequence when Profile Scheduling is in use Only available with On Sequence Click to advance to the next profile in the sequence when Profile Scheduling is in use Only available with On Sequence Positioning Click Positioning to open a window that allows you to adjust the image position on each display For Vi...

Page 59: ...e 49 The following controls are available on the Change Input page Option Description Click or to zoom out or zoom in the layout Click to fit the layout screen to the default view Drag from the Port List on the right side and drop on any display of the layout to set change the input source Use the drop down menu to select the input source for audio extraction to stereo audio output Switch to Grid ...

Page 60: ...on profiles click Export Profiles A configuration file starts downloading To import connection profiles to the VM6404HB do the following 1 Click Import Profiles 2 Browse the configuration file and click Open Note Importing a connection profile database will overwrite the current profiles ...

Page 61: ... steps below 1 Configure the profiles you need For details see Creating a Profile page 36 2 Configure profile schedules For details see Creating the Profile Schedule page 52 3 Enable profile scheduling a Go to the Profile List page b Click PROFILE SCHEDULING This screen appears c Click Play ...

Page 62: ...VM6404HB User Manual 52 Creating the Profile Schedule 1 From the Profile List page click PROFILE SCHEDULING This screen appears 2 Click to add a new schedule This screen appears ...

Page 63: ...eration 53 3 Click to select profiles to add into the schedule and then click OK The selected profiles appear in the schedule 4 Configure the profile schedule as needed For details see Editing the Profile Schedule page 54 ...

Page 64: ...VM6404HB User Manual 54 Editing the Profile Schedule 1 On the Profile List page click PROFILE SCHEDULING This screen appears 2 Click Edit This page appears ...

Page 65: ...profile is played Use the drop down menu to select the duration Hours Minutes or Seconds and enter the amount of time for the profile to play After the time expires the schedule switches to the next profile Use Repeat to stop switching between schedules and stay on the currently selected profile If Repeat isn t used the schedule will loop back to the first profile If Repeat is used a specific numb...

Page 66: ...ual 56 System Settings Overview The setting pages allow you to configure the VM6404HB s system settings If your Web GUI is not showing these setting click the Settings icon from the top right corner in the web interface ...

Page 67: ...put and output ports Configure the Seamless Switch settings Name the input and output ports Select EDID modes For more information see Port Settings page 59 Status View statuses of the sources connected to the VM6404HB and enable disable FrameSync View system information such as network settings firmware version and the settings for audio video assignment volume CEC audio mode settings and more Fo...

Page 68: ...to select a fan speed Temperature and fan icons Indicates the internal temperature and status of the cooling fans The fan icons rotate to indicate they are working Note If the fans have stopped working or are switched off they will appear as follows The fan module will then need to be replaced or reset Serial Settings Baud rate Defines the baud rate for the RS 232 serial port ...

Page 69: ...n the display for 10 seconds when configuration and port changes are made to its output Use the drop down menu to apply options to all ports or ON OFF button to enable disable the OSD for each port CEC Consumer Electronics Control CEC allows interconnected HDMI devices to communicate and respond to one remote control Use the drop down menu to apply options to all ports or On Off button to enable d...

Page 70: ...Here users can find a visual display of connection paths between inputs and outputs When selecting an input its path is displayed in green Output Here users can define whether or not HDCP settings are fixed either by individual port or by applying one setting to all ports By prearranging and fixing keys this setting ensures that Seamless Switch is possible even when switching between HDCP and non ...

Page 71: ...n input port is switched Use the drop down menu to apply options to all ports or the On Off button to enable disable Seamless Switch per port With Seamless Switch enabled the following options are made available Transition Allows you to fade the video display when the Input port is changed Use the period option to set the fade speed Use the drop down menu to apply options to all ports or On Off bu...

Page 72: ...put ports for easy identification To name an Input Output port enter a descriptive name of up to 16 characters including 0 9 a z A Z _ in the corresponding field To change an Input Output port s name enter another value and click Save Note The Input and Output port names can be the same ...

Page 73: ...hat contains a display s basic information and is used to communicate with the video source system Use the EDID Setting page to select or customize the EDID that provides optimum resolutions for the displays Note The EDID Mode can also be selected via the Front Panel pushbuttons see Operation Mode page 18 ...

Page 74: ...ns Select the EDID Mode to use and click Apply The VM6404HB uses the settings configured for that EDID mode Options are ATEN Default All ports EDID is the same as the hardware default EDID Port 1 Mode All ports EDID is the same as Port1 s EDID Remix All ports EDID uses the best display resolution Customized See Customized Mode see page 63 ...

Page 75: ...monitor display device to an input source port In the left panel select Customized from the EDID Mode section and click Apply Port EDID Status Select the input source port to which you want to store the EDID configuration Retrieve EDID Click this button to retrieve the EDID of a selected port Select a port using the pop up screen ...

Page 76: ...4HB User Manual 66 The right panel displays a summary of the acquired EDID settings that you can edit Click Save and select the configuration for the Current Port or All Ports for the duration of the session ...

Page 77: ... click the option that you want to view and or edit There are two categories EDID Extended Display Identification Data and CEA Consumer Electronics Association When you select the menu items on the middle column the current settings for the selected EDID appear on the right column Some of the screens are read only For more information see EDID Settings page 63 ...

Page 78: ...es Port 1 Default and Remix cannot be edited The pages for the Customized EDID which can be edited are discussed in the proceeding sections Established Timings This page lists video resolutions timings that display devices can support Select the resolution s you want to use for the attached monitor display device Click Clear All to unselect all the items Click Select All to check all the items Cli...

Page 79: ...ge shows eight resolutions timings that display devices can support in addition to those listed in the Established Timings page Select the H Active Pixel from the drop down menu Select the Aspect Ratio from the drop down menu Click Save to apply the changes ...

Page 80: ...il Timing Display Description This screen gives more video resolution options and provides resolution timing details In the drop down menu choose a resolution with values that fit the attached monitor display device and click Save ...

Page 81: ...cription This screen lets you specify the viewing specifications namely horizontal and vertical scan ranges and pixel clock rate of your monitor display device Enter the values that correspond to your device and click Save to apply the changes ...

Page 82: ...e EDID structure which further extends the standard definitions of EDID to support advanced features of monitors display devices Display Support This screen describes the display s basic digital components Select the YCbCr mode applicable to your display and click Save ...

Page 83: ...displays that may be supported by other devices other than PC monitors for example 1080i Select the native resolution of the attached display device Select the resolutions that work with the attached monitor display device Click Clear All to deselect all the items Click Save to apply the changes ...

Page 84: ...al 74 Audio Data This screen lets you select advanced audio configurations for your device Use the drop down menu to select the Audio Format 1 6 applicable to your audio output device and click Save to apply the changes ...

Page 85: ...0Mcsc Scramble Select this option to have Sink support scrambling for TMDS Character Rates at or below 340 Mcsc RR Capable Select this option to have Sink initiate an SCDC Read Request SCDC Present Select this option to have Sink support SCDC functionality DC 30bit 420 Select this option to have Sink support 10 bits component Deep Color 4 2 0 Pixel Encoding DC 36bit 420 Select this option to have ...

Page 86: ...ed YCBCR 4 2 0 video resolutions and select one to be applied Use the toggle button at the top right to enable or disable this feature To add a supported resolution click an item in the Select column and then click Add Use the drop down menu Native to adjust the supported resolution of the display ...

Page 87: ...o resolutions for YCBCR 4 2 0 Compatibility Map Data Block and select one to be applied Use the toggle button at the top right to enable or disable this feature To add a supported resolution click an item in the Select column and then click Add Use the drop down menu Native to adjust the supported resolution of the display ...

Page 88: ...ns The connections tab provides a status summary of the connection status hardware version HDCP setting of the input and output devices installed to the VM6404HB and also allows you to enable FrameSync to prevent image tearing on a video wall ...

Page 89: ...Information Use this page to look up system settings including network settings firmware version video audio input assignments output audio volumes CED OSD settings and output resolutions Hint Click to view details and to refresh the system ...

Page 90: ...s Note that account settings cannot be backed up or restored Load system default settings to the VM6404HB System Upgrades To upgrade the VM6404HB s firmware do the following 1 Download the firmware package from ATEN s official website 2 In the VM6404HB web interface go to Maintenance System Setup Firmware Upgrade click Browse to locate the firmware upgrade package 3 Click Upgrade to begin the upgr...

Page 91: ...m settings click Backup A configuration file will then begin downloading To restore the VM6404HB s system settings do the following 1 Use the Browse button to locate the configuration file Make sure you have the correct file saved on your PC 2 Click Restore to begin the restoration procedure Note User accounts cannot be backed up or restored Restoring Default Settings To reset the VM6404HB to its ...

Page 92: ...ser to the list The VM6404HB supports up to 32 users and up to 16 concurrent logins see page 83 for more details Edit Click the Edit button to change user information This option allows an Administrator to edit individual accounts Edit Rename the user account set the password add a description and set the user s permission level see page 83 for more details Delete Removes the user account The defa...

Page 93: ...ter a password and re type the password to confirm Note Usernames and passwords are case sensitive and must be 5 16 alphanumeric characters excluding or space Add or edit the description for the user Select the permission level that you want to grant the user see Permission Level page 84 Click Create User to save the data Click Cancel to discard the changes and exit If a user is logged into the VM...

Page 94: ...vel The three available permission levels are as follows Administrator this level provides full access and control of the VM6404HB in addition to full User Management privileges Advanced User this level provides full access and control with no User Management privileges Basic User this level only provides basic functions connections and open profiles ...

Page 95: ...Click Reset to use the following default values IP Address 192 168 0 60 Subnet Mask 255 255 255 0 Default Gateway 192 168 0 1 Website Timeout N A 5 10 30 60 minutes Telnet Configuration enabled checked Enter the values then click Save Changes may take a few seconds and after refreshing the page automatically redirects you to the IP address specified Note This option controls how long an inactive w...

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Page 97: ...elnet Operation To log into the VM6404HB by means of a Telnet session do the following 1 On your computer open a terminal command line session 2 At the prompt key in the VM6404HB s IP address in the following way telnet IP address 23 3 Press Enter The login screen appears At the login prompt provide your Username and Password Note If a user logs on using a username that is already in session the n...

Page 98: ... end controller or PC RS232 Pin Assignment Configuring the Serial Port The controller s serial port should be configured as follows Pin Description Pin Description 1 Not connected 6 Not connected 2 TXD 7 Not connected 3 RXD 8 Not connected 4 Not connected 9 Not connected 5 GND Baud Rate 19200 Data Bits 8 Parity None Stop Bits 1 Flow Control None ...

Page 99: ... Switch command is as follows Command Input Number Output Number Control Enter 1 For example to switch input port 02 to output port 04 type sw i02 o04 Enter 2 To switch output port 04 to the next port type sw o04 Enter 3 To turn off video output on port 03 type sw o03 off Enter 4 To switch audio from input port 06 to stereo audio output type sw i06 console audio Enter The following tables show the...

Page 100: ...1 09 port All output ports Group Description normal default HDMI audio outputs console audio Switch the audio to the stereo audio output port Control Description on Turn on the display off Turn off the display Next Port Previous Port Com mand Input Com mand Input Port Output Com mand Out put Port Group Con trol Enter Description sw i xx o yy normal console audio Enter Switch Input Port xx to Outpu...

Page 101: ... of the connected display to Port 1 and pass it to the video source remix Implement the EDID of each connected display according to its connection when the VM6404HB is first powered on or immediately after selecting the Remix option default Implements ATEN s default EDID default custom Implements the customized mode as set in the EDID system settings EDID Settings page 63 Command Control Enter Des...

Page 102: ... separated with a space 2 Skip the output port command to mute or enable the audio of all output ports 3 The Group can be skipped and the default value normal HDMI audio output will be used Command Description mute Mute command Output Command Description o Output command Port number Description yy 01 04 or 01 09 port default is 01 All output ports Group Description normal Mute the default HDMI aud...

Page 103: ...ailable Mute commands Com mand Output Command Port Number Group Cont rol Enter Description mute o yy normal console on Enter Audio on for output port yy yy 01 04 or 01 09 mute o yy normal console off Enter Audio off for output port yy default yy 01 04 or 01 09 ...

Page 104: ... show the possible values for the CEC command Note Each command string can be separated with a space The following table lists the available CEC commands Command Description cec CEC command Output Command Description o Output command Port number Description yy 01 04 or 01 09 port default is 01 All output ports Control Description off Disable CEC default on Enable CEC Command Output Port Control En...

Page 105: ...ing for output port 04 to 1920x1080 60Hz type scaling o04 1080p Enter 3 To set the scaling for all output ports to the connected display s native resolution type scaling o native Enter The following tables show the possible values for the Scaling command Command Description scaling Scaling command Output Description o Output command Port Number Description yy 01 04 or 01 09 port All output ports H...

Page 106: ... scaling Frequency Number Description fff Frequency resolution Control Description off Turn off the scaling function by pass mode native Map display s native resolution for scaling default Comm and Outp ut Port Numb er Horiz ontal Resol ution Numb er Vertic al Resol ution Numb er Frequ ency Numb er Contr ol Enter Description scaling o yy off Enter Turn off scaling for port yy by pass mode yy 01 04...

Page 107: ...ng o yy hor 1600 ver 1200 freq 60 Enter Scale output port yy to 1600x1200 60Hz yy 01 04 01 09 or scaling o yy hor 1400 ver 1050 freq 60 Enter Scale output port yy to1400x1050 60Hz yy 01 04 01 09 or scaling o yy hor 1280 ver 1024 freq 60 Enter Scale output port yy to 1280x1024 60Hz yy 01 04 01 09 or scaling o yy hor 1024 ver 768 freq 60 Enter Scale output port yy to 1024x768 6 0Hz yy 01 04 01 09 or...

Page 108: ...ng o yy hor 720 ver 576 freq 50 Enter Scale output port yy to 720x576 50 Hz yy 01 04 01 09 or scaling o yy hor 1600 ver 900 freq 60 Enter Scale output port yy to 1600x900 6 0Hz yy 01 04 01 09 or Comm and Outp ut Port Numb er Horiz ontal Resol ution Numb er Vertic al Resol ution Numb er Frequ ency Numb er Contr ol Enter Description ...

Page 109: ...rsync on Enter The following tables show the possible values for the FrameSync command Note Each command string can be separated with a space The following table lists the available FrameSync commands Command Description frsync Frame Synchronization command Control Description off Turn off the FrameSync on Turn on the FrameSync Command Control Enter Description frsync off Enter Turn off the Frame ...

Page 110: ... the possible values for the Fan Speed command Note Each command string can be separated with a space The following table lists the available Fan Speed commands Command Description fan Fan Speed Command Control Description low Set internal fan to low speed default mid Set internal fan to normal speed high Set internal fan to high speed Command Control Enter Description fan low Enter Sets fan speed...

Page 111: ... as follows Command Control Enter For example to enable the echo feature type echo on Enter The following tables show the possible values for the Echo command Note Each command string can be separated with a space The following table lists the available Echo commands Command Description echo Echo command Control Description on Turns Echo function on off Turns Echo function off default Command Cont...

Page 112: ...nable the Black Screen function type blackscreen on Enter The following tables show the possible values for the Black Screen command Note Each command string can be separated with a space The following table lists the available Black Screen commands Command Description blackscreen Black Screen command Control Description on Turns Black Screen function on default off Turns Black Screen function off...

Page 113: ...owing table lists the available Read commands Reset Command The Reset command allows you to reset the VM6404HB to the default factory settings The formula for the Reset command is as follows Command Enter The following tables show the possible values for the Reset command Note Each command string can be separated with a space The following table lists the available Reset commands Command Descripti...

Page 114: ...r The following tables show the possible values for the Baud Rate command Note Each command string can be separated with a space The following table lists the available Baud Rate commands Command Description baud Sets the RS 232 baud rate Control Description 9600 Use 9600 baud rate 19200 Use 19200 baud rate default 38400 Use 38400 baud rate 115200 Use 115200 baud rate Command Control Enter Descrip...

Page 115: ...g tables show the possible values for the Save Load Profile commands Note Each command string can be separated with a space The following table lists the available Save Load Profile commands Command Description profile Save Load profile Profile Description f Profile command Profile Number Description yy 01 08 default is 01 Control Description save Save the connection configuration load Load a save...

Page 116: ...e values for the OSD command Note Each command string should be separated with a space The following table lists the available OSD commands Command Description osd OSD command Output Description o Output port command Number Description yy Output port 01 04 default is 01 All output ports Control Description on Enable OSD function off Disable OSD function default Command Output Command Output Port C...

Page 117: ...following table lists the available Alert commands Command Description alert Alert command Input Description i Input command Port number Description yy 01 04 or 01 08 port Control Description off Disable Alert default m1 Show basic Alert flashing border m2 Show detailed Alert flashing border and port information Command Input Command Input Port Control Enter Description alert i yy off Enter Alert ...

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Page 119: ...entilation has been provided Never spill liquid of any kind on the device Unplug the device from the wall outlet before cleaning Do not use liquid or aerosol cleaners Use a damp cloth for cleaning The device should be operated from the type of power source indicated on the marking label If you are not sure of the type of power available consult your dealer or local power company The device is desi...

Page 120: ...sonnel If the following conditions occur unplug the device from the wall outlet and bring it to qualified service personnel for repair The power cord or plug has become damaged or frayed Liquid has been spilled into the device The device has been exposed to rain or water The device has been dropped or the cabinet has been damaged The device exhibits a distinct change in performance indicating a ne...

Page 121: ...and stable before extending a device from the rack Do not overload the AC supply branch circuit that provides power to the rack The total rack load should not exceed 80 percent of the branch circuit rating Make sure that all equipment used on the rack including power strips and other electrical connectors is properly grounded Ensure that proper airflow is provided to devices in the rack Ensure tha...

Page 122: ...beforehand Product model number serial number and date of purchase Your computer configuration including operating system revision level expansion cards and software Any error messages displayed at the time the error occurred The sequence of operations that led up to the error Any other information you feel may be of help Email Support support aten usa com Online Technical Support Troubleshooting ...

Page 123: ... MHz Compliance HDMI 3D Deep Color 4K HDCP 2 2 Compatible Consumer Electronics Control CEC Max Resolution Up to 4096 x 2160 3840 x 2160 60Hz 4 4 4 Max Distance Up to 3 m Audio Output 1 x Mini Stereo Jack Female Green Control RS 232 Connector 1 x DB 9 Female Black Baud rate 19200 Data Bits 8 Stop Bits 1 Parity No Flow Control No IR 1 x Mini Stereo Jack Female Black Ethernet 1 x RJ 45 Female EDID Se...

Page 124: ...r Input Rating 100 240 VAC 50 60Hz 1 0A Consumption AC110V 43 7W AC220V 43 1W Environment Operating Temperature 0 40ºC Storage Temperature 20 60ºC Humidity 0 80 RH Non condensing Physical Properties Housing Metal Weight 3 52 kg Dimensions L x W x H 43 24 x 26 23 x 4 40 cm ...

Page 125: ...vide a repair service without charge during the Warranty Period If a product is detective ATEN will at its discretion have the option to 1 repair said product with new or repaired components or 2 replace the entire product with an identical product or with a similar product which fulfills the same function as the defective product Replaced products assume the warranty of the original product for t...

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