ATEN RCM101A User Manual Download Page 1

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Single Port KVM over IP

RCM101A

User Manual

www.aten.com

Summary of Contents for RCM101A

Page 1: ...Single Port KVM over IP RCM101A User Manual www aten com ...

Page 2: ...e FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation FCC Caution Any changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate this equipment Warning Op...

Page 3: ...RCM101A User Manual iii KCC Statement RoHS This product is RoHS compliant ...

Page 4: ...e defective following their purchase the buyer and not the manufacturer its distributor or its dealer assumes the entire cost of all necessary servicing repair and any incidental or consequential damages resulting from any defect in the software The manufacturer of this system is not responsible for any radio and or TV interference caused by unauthorized modifications to this device It is the resp...

Page 5: ...manual thoroughly and follow the installation and operation procedures carefully to prevent any damage to the unit or to any of the devices on the installation Features may have been added to the RCM101A since this manual was published Please visit our website to download the most up to date version of the manual Copyright 2020 ATEN International Co Ltd Manual Date 2020 09 09 ATEN and the ATEN log...

Page 6: ...ation xv Chapter 1 Introduction Overview 1 Features and Benefits 3 Exclusive RCM functionalities 3 Hardware 3 Management 4 Ease to Use Interface 4 Advanced Security 4 Virtual Media 5 Virtual Remote Desktop 5 System Requirements 6 Servers 6 Cables 6 Video 7 Operating Systems 7 Browsers 8 Components 9 Front View 9 Rear View 10 Custom Console Cable 11 Chapter 2 Hardware Setup Mounting 13 Rack Mountin...

Page 7: ...ogging In 27 Main Webpage Elements 29 Sidebar 29 Interactive Display Panel 29 Sidebar Submenu 30 Chapter 5 Web Configuration Introduction 31 Basic Settings 32 User Management 32 Sessions 34 Maintenance 35 Upgrade Main Firmware 35 Backup 36 Restore 37 Ping Host 38 Advanced Settings 39 Device Information 39 Network 40 IP Installer 40 Service Ports 41 IPv4 Settings 42 IPv6 Settings 43 DDNS 44 Network...

Page 8: ...57 Certificate Signing Request 58 Date Time 60 Time Zone 60 Date 61 Time 61 Network Time 61 Customization 62 Preferences 64 User Preferences 64 Settings 64 Password 65 Log 65 Remote Console 66 Exit Macro 66 Download 66 About 68 Logout 68 Chapter 6 The Windows Client Viewer Starting Up 69 Navigation 71 The WinClient Control Panel 72 Control Panel Functions 73 Macros 75 Hotkeys 75 User Macros 77 Run...

Page 9: ...l 99 Open GUI 101 Chapter 7 The Log Server Installation 103 Starting Up 104 The Menu Bar 105 Configure 105 Events 106 Search 106 Maintenance 107 Options 108 Help 108 The Log Server Main Screen 109 Overview 109 The List Panel 110 Panel Showing Logs of the Selected 110 Chapter 8 LDAP Server Configuration Introduction 111 Install the Windows 2003 Support Tools 111 Install the Active Directory Schema ...

Page 10: ...rica 136 IP Address Determination 137 First Time Browser Login 137 IP Installer 137 Network Device IP Installer 138 Device List 138 Protocol 138 Network Adapter 138 Set IP 138 About 139 Browser 139 Windows Client Viewer 139 IPv6 140 Link Local IPv6 Address 140 IPv6 Stateless Autoconfiguration 141 Port Forwarding 142 Keyboard Emulation 143 PPP Modem Operation 144 Basic Setup 144 Connection Setup Ex...

Page 11: ...55 Additional Mouse Synchronization Procedures 156 Windows 156 Sun Linux 157 Supported KVM Switches 158 Virtual Media Support 158 WinClient ActiveX Viewer WinClient AP 158 Java Applet Viewer Java Client AP 158 Administrator Login Failure 159 Specifications 160 About SPHD Connectors 161 Limited Warranty 162 ...

Page 12: ...ons of each menu item on the screen Chapter 4 Browser Login describes how to log into the RCM101A with a browser and explains the functions of the icons and buttons that appear on the opening page Chapter 5 Web Configuration explains the web interface to configure the RCM101A s working environment as well as how to operate the RCM101A from the local console Chapter 6 The Windows Client Viewer expl...

Page 13: ...ys need to be chorded they appear together in the same bracket with a plus sign between them Ctrl Alt 1 Numbered lists represent procedures with sequential steps Bullet lists provide information but do not involve sequential steps Indicates selecting the option on a menu or dialog box for example that comes next For example Start Run means to open the Start menu and then select Run Indicates criti...

Page 14: ...a custom KVM cables User s Point of View Local client users We refer to a user as a Local client user when we think of him as sitting at his computer performing operations on the servers connected to the switch that is remote from him Remote servers We refer to the servers as Remote servers when we think of them from the Local Client User s point of view since although they are locally attached to...

Page 15: ...r information about all ATEN products and how they can help you connect without limits visit ATEN on the Web or contact an ATEN Authorized Reseller Visit ATEN on the Web for a list of locations and telephone numbers International http www aten com ...

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Page 17: ...or its communications protocol the server or KVM switch it is connected to can be accessed from any computer across the Internet whether that computer is located down the hall down the street or half way around the world Operators at remote locations connect to the RCM101A via its IP address Once a connection has been established and authorization granted the remote computer can exchange keyboard ...

Page 18: ...nd even pre booting functions The Administrator Utility is available in a Windows based application version the Windows Client Viewer The utility is used to configure the system limit access from remote computers manage users and maintain the system with firmware and software module updates The Windows Client Viewer is provided for non browser GUI access They allow IP connection and login from any...

Page 19: ... of keyboards mouses with functions specifically designed for OS other than Windows they may not be adapted and may have compatibility issue Supports multiplatform server environments Windows Mac Sun Linux and VT100 based serial devices Virtual Media Support High video resolution up to 1920 x 1200 60Hz 24 bit color depth for the local console up to 1920 x 1200 60 Hz with 24 bit color depth for rem...

Page 20: ...n Name System Exports imports user account and configuration settings Browser Access Permission extra security feature to allow disallow browser http https access IPv6 capable Ease to Use Interface Browser based and AP GUIs offer a unified multilanguage interface to minimize user training time and increase productivity Multiplatform client support Windows Mac OS X Linux Sun Multibrowser support IE...

Page 21: ...BIOS level Supports USB 2 0 DVD CD drives USB mass storage devices PC hard drives and ISO images Convenient to use without virtual media cable Virtual Remote Desktop Video quality and video tolerance can be adjusted to optimize data transfer speed monochrome color depth threshold and noise settings for compression of the data bandwidth in low bandwidth situations Full screen video display or scala...

Page 22: ... cable set USB PS 2 to link the RCM101A to a server or KVM switch are provided with this package Custom KVM cable sets are available in various lengths as shown in the table below To purchase additional cable sets contact your dealer One custom Console cable set to link the RCM101A to a local console is provided with this package Note This cable set has been designed to operate with either PS 2 or...

Page 23: ...ows XP or later and other systems capable of running Sun s Java Runtime Environment JRE 6 Update 3 or higher Linux Mac Sun etc Supported operating systems for servers that connect to the RCM101A are shown in the table below Resolution Refresh Rates 640 x 480 60 72 75 85 90 100 120 720 x 400 70 800 x 600 56 60 72 75 85 90 100 120 1024 x 768 60 70 75 85 90 100 1152 x 864 60 70 75 85 1280 x 720 60 12...

Page 24: ...ee Mac Systems page 155 for further information regarding Safari UNIX AIX 7 1 or later FreeBSD 10 1 or later Sun Solaris 10 or later Novell Netware 6 5 or later Mac OS X 10 7 or later DOS 6 2 or later Browser Version IE 8 10 11 Firefox 33 45 2 0 47 0 Safari 9 1 3 Opera 38 0 2220 31 Chrome 45 0 2454 82 51 0 270 103 Edge 25 10586 0 0 OS Version ...

Page 25: ...olding this switch while powering on the switch returns the RCM101A to its factory default firmware level This operation should only be performed in the event of a firmware upgrade failure that results in the device becoming inoperable Note This switch is recessed and must be pushed with a thin object such as the end of a paper clip or a ballpoint pen 4 10 100 1000 Mbps LED The LED lights ORANGE t...

Page 26: ...he cable for the local console keyboard monitor mouse plugs in here The console can use either a PS 2 or USB keyboard and mouse Each connector is color coded and marked with an appropriate icon to indicate itself Access Control Box can also connect to the PS 2 keyboard connector of the local console cable 4 PON Port This port is made available for use with a Power over the NET remote power managem...

Page 27: ...duction 11 Custom Console Cable Note You can use any combination of keyboard and mouse connections For example you can use a PS 2 keyboard with a USB mouse USB Keyboard USB Mouse Video PS 2 Keyboard PS 2 Mouse ...

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Page 29: ...ng the screws provided with the rack mount kit screw the mounting bracket into the RCM101A as shown in the diagram below 1 Important safety information regarding the placement of this device is provided on page 129 Please review it before proceeding 2 Make sure that the power to any device that you connect to the installation has been turned off You must unplug the power cords of any computers tha...

Page 30: ... your rack DIN Rail Mounting To mount the RCM101A on a DIN rail 1 Screw the mounting bracket to the back of the RCM101A as described in steps 1 and 2 of the wall mounting procedure 2 Use the larger screws supplied with the Rack Mount Kit to screw the DIN rail brackets to the mounting bracket as shown in the diagram below 3 Hang the unit on the DIN rail ...

Page 31: ...2 Use the Custom KVM Cable provided with this package to connect the RCM101A s PC KVM Port to the keyboard video and mouse ports of the server or KVM switch s port or KVM cable that you are installing Note 1 The diagram shows a connection to a KVM switch with PS 2 mouse and keyboard ports using a PS 2 KVM cable set The RCM101A can also connect to a server or KVM switch that uses a USB connection b...

Page 32: ... Console Port 4 Plug a Cat 5e 6 Ethernet cable into the RCM101A s LAN Port 5 Plug the power adapter cable into the RCM101A s Power Jack then plug the power adapter into an AC power source This completes the hardware installation and you are ready to start up Note When starting up be sure to first power on the RCM101A then power on the server or KVM switch KVM Switch 2 5 4 1 3 2XRT 0015G ...

Page 33: ...2 Hardware Setup 17 2A 1 CL5708 CL5716 CS1708A CL1716A 2B RCM101A ...

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Page 35: ...SB Console LUC operations simply connect the USB 2 0 cable between the RCM101A and your laptop as detailed in Step 1 below Note The LUC function only works for Windows systems The laptop application AP program for operating the LUC is built into the RCM101A s firmware and does not require a download To access the switch do the following 1 Use the USB 2 0 cable A type to mini USB included in the pa...

Page 36: ...ator password and click OK 5 If the login was successful the Remote View button becomes active 6 Click Remote View to bring up the Laptop Console Main Page If this is the first time you log into the system the system will prompt you to change the password Enter the empty fields and click Save to save the new password ...

Page 37: ...pter 3 Local Console and OSD Opera 21 An example of the Laptop Console main page is shown The Laptop Console Main Page is similar to the Web Configuration See Web Configuration page 31 for further details ...

Page 38: ... the OSD is being accessed Before the OSD Main Screen comes up a login dialog box appears requesting a username and password You must provide a valid username and password to continue The first time that the OSD is accessed you must use the default username and password The default username is administrator the default password is password For security purposes we strongly recommend changing these...

Page 39: ...gation The OSD uses a menu that is navigated using they keyboard or mouse To Logout of the OSD menu click the X at the upper right corner of the OSD Window or press Esc To move up or down through the list one line at a time use the up and down arrow keys To exit a screen and return to the main menu press Esc ...

Page 40: ... Main Firmware page 35 You can reference this number to see if there are newer versions available on the website IP Address Displays the RCM101A s Internet Protocol Version 4 32 bit address Subnet Mask Displays the RCM101A s Subnet Mask address Default Gateway Displays the RCM101A s Default Gateway address DNS Server 1 2 Displays the DNS Server configured for the RCM101A IPv6 Address Displays the ...

Page 41: ...P address assignment select the Obtain IP address automatically DHCP radio button This is the default setting To specify a fixed IP address select the Set IP address manually Fixed IP radio button and fill in the IP Address Subnet Mask and Default Gateway When you select this option the following screen appears Note 1 If you choose Obtain IP address automatically DHCP when the switch starts up it ...

Page 42: ...electing Disable Dev Authentication will disable local login authentication on the RCM101A The switch can only be accessed using LDAP LDAPS MS Active Directory or RADIUS authentication For more information see ANMS Authentication page 48 Reset Default Values Click Reset Default Values to use the default factory settings of the RCM101A Reset Certificate Click Reset Certificate to use the Private Ce...

Page 43: ...wser s URL location bar Note 1 For security purposes a login string may have been set by the administrator If so you must include a forward slash and the login string along with the IP address when you log in For example 192 168 0 100 RCM101A If you don t know the IP address and login string ask your Administrator 2 If you are the administrator and are logging in for the first time the various way...

Page 44: ...strator and the default Password password For security purposes the system will prompt you to change the login password The password must be different from your login password 2 If you supplied an invalid login the authentication routine will return this message Invalid Username or Password Please try again If you see this message log in again being careful with the Username and Password 4 After y...

Page 45: ... Preferences that relate to the various options A lower bar provides two icons allowing you to Logout or launch the Viewer The next page provides a basic overview of each submenu Interactive Display Panel The screen to the right of the sidebar is your main work area The screens that appear reflect your sidebar menu choices and allow you to make changes to the RCM101A Note If a user doesn t have pe...

Page 46: ...rent users default settings and password Log View event information logged for the RCM101A Remote Console Provides a Remote Console Preview and Exit Macro setup Download Provides a link to install the Windows Client AP Java Client AP and Log Server AP About Click this link to display the RCM101A s firmware version and copyright information Viewer For performance stability this is reserved Download...

Page 47: ...er discusses each of them in turn Note 1 As you make your configuration changes in each section click Apply to save them 2 Some configuration changes only take effect after the RCM101A is reset When those changes are made a check is automatically put in the Reset on Exit box see Customization page 62 To have the changes take effect log out and then log back in again 3 If you don t have Configurati...

Page 48: ... the next page To delete a user profile select it from the names displayed in the left panel and click Remove The user s name is removed from the panel To modify a user profile first select it from the list in the left panel change the information that appears in the right panel then click Update Note The user s password is not displayed the Password and Confirm password fields are filled with rou...

Page 49: ...next to an item to grant withhold access to that aspect of the RCM101A s operation Windows Client Checking Windows Client allows a user to access the RCM101A via the Windows Client software Java Client The related function is reserved View Only Checking View Only allows a user to view the video of the display of the computers attached to the ports of the KVM switch connected to the RCM101A but the...

Page 50: ... to the date and time that the account logged in Client refers to the means the user employed to connect to the RCM101A Browser WinClient AP JavaClient AP etc Category lists the type of user who has logged in Admin Administrator User or Select See User Management page 32 for details about user types Devices lists the device name given to the RCM101A Ports lists the name of the name of the KVM port...

Page 51: ...ter 2 Open your browser log in to the RCM101A and click the Maintenance link to bring up the Firmware File dialog box 3 Click Browse and navigate to the directory that the new firmware file is in and select the file 4 Click Upgrade Firmware If Check Main Firmware Version is enabled when you perform an upgrade the current firmware level is compared with that of the upgrade file If the current versi...

Page 52: ...the ability to back up the RCM101A s configuration and user profile information To perform a backup do the following 1 Optional In the Password field key in a password for the file Note If you set a password make a note of it since you will need it to be able to perform restore operations with the file 2 Click Backup 3 When the browser asks what you want to do with the file select Save then save i...

Page 53: ...e to the file and select it Note If you renamed the file you can leave the new name There is no need to return it to its original name 3 Select which parts of the backup you wish to restore Click the Select All radio button to restore both User Account and all RCM101A configuration information Click the User Account radio button to only restore User Account information Select the User Select radio...

Page 54: ...RCM101A User Manual 38 Ping Host The Ping Host page allows you to ping the IP address of a device to see if it s responding on the network To ping a device enter the IP address and click Ping ...

Page 55: ...ers max then click Save MAC Address The RCM101A s MAC Address is displayed here Firmware Version Indicates the RCM101A s current firmware version level New versions of the RCM101A s firmware can be downloaded from our website as they become available see Upgrade Main Firmware page 35 You can reference this number to see if there are newer versions available on the website IP Address Displays the R...

Page 56: ...resses Click one of the radio buttons to select Enabled View Only or Disable for the IP Installer utility See page 137 for IP Installer details Note 1 If you select View Only you will be able to see the RCM101A in the IP Installer s Device List but you will not be able to change the IP address 2 For security we strongly recommend that you set this to View Only or Disabled after using it ...

Page 57: ...65535 2 The service ports cannot have the same value You must set a different value for each one 3 If port numbers are not set to the default value any user trying to access the RCM101A from a Windows Client AP Java Client AP third party SSH or Telnet viewer or via web browser will need to specify the new port number for access Field Explanation Program This is the port number for connecting to th...

Page 58: ...P address from the DHCP server If it hasn t obtained the address after one minute it automatically reverts to its factory default IP address 192 168 0 60 2 If the RCM101A is on a network that uses DHCP to assign network addresses and you need to ascertain its IP address see IP Address Determination page 137 for information DNS Server The RCM101A can have its DNS server address assigned automatical...

Page 59: ...Length and Default Gateway Note If the RCM101A is on a network that uses DHCP to assign network addresses and you need to ascertain its IP address see IP Address Determination page 137 for information DNS Server The RCM101A can either have its DNS server address assigned automatically or a fixed address can be specified For automatic DNS Server address assignment select the Obtain DNS server addre...

Page 60: ...ce 5 In the DDNS Retry Time field key in how many hours between 1 128 the RCM101A waits before it tries to reconnect to the DDNS server when the RCM101A fails to connect Network Transfer Rate This setting allows you to tailor the size of the data transfer stream to match network traffic conditions by setting the rate at which the RCM101A transfers data to remote computers The range is from 4 99999...

Page 61: ... report from the following SMTP Server and key in the SMTP Server IP address and Service Port If you select My server requires secure connection SSL the Service Port entry is changed to 465 2 If your server requires authentication put a check in the Server requires authentication checkbox and key in the appropriate account information in the Account Name and Password fields 3 Key in the email addr...

Page 62: ...erver Important transactions that occur on the RCM101A such as logins and internal status messages are kept in an automatically generated log file See Chapter 7 The Log Server for details on setting up the log server Specify the MAC address of the computer that the Log Server runs on in the MAC address field Specify the port used by the computer that the Log Server runs on to listen for log detail...

Page 63: ...alid port range is 1 65535 Note The following SNMP trap events are sent System Power On Login Failure and System Reset Syslog Server To record all the events that take place on the RCM101A and write them to a Syslog server do the following 1 Check Enable 2 Key in the Server IP address and Service Port number of the Syslog server The valid port range is 1 65535 ...

Page 64: ... accessed using LDAP LDAPS MS Active Directory or RADIUS authentication RADIUS Settings To allow authentication and authorization for the RCM101A through a RADIUS server do the following 1 Check Enable 2 Fill in the IP addresses and port numbers for the Preferred and Alternate RADIUS servers 3 In the Timeout field set the time in seconds that the RCM101A waits for a RADIUS server reply before it t...

Page 65: ... default port number is 636 Timeout Set the time in seconds that the RCM101A waits for an LDAP or LDAPS server reply before it times out Admin DN Name Consult the LDAP LDAPS administrator to ascertain the appropriate entry for this field For example the entry might look like this cn LDAPAdmin ou RCM101A dc aten dc com Password Key in the LDAP administrator s password Search DN Set the distinguishe...

Page 66: ...e number of consecutive failed log in attempts that are permitted from a remote computer The default is 5 times Timeout Sets the amount of time a remote computer must wait before attempting to log in again after it has exceeded the number of allowed failures The default is 3 minutes Lock Client PC If this is enabled after the allowed number of failures have been exceeded the computer attempting to...

Page 67: ...nect A maximum of 100 IP filters and 100 MAC filters are allowed To enable IP and or MAC filtering Click to put a check mark in the Enable IP Filter and or Enable MAC Filter checkbox If the Include button is checked all the addresses within the filter range are allowed access all other addresses are denied access If the Exclude button is checked all the addresses within the filter range are denied...

Page 68: ...IP addresses you want to filter To add a MAC filter do the following 1 Click Add A dialog box similar to the one below appears 2 Specify the MAC address in the dialog box then click OK 3 Repeat these steps for any additional MAC addresses you want to filter IP Filter MAC Filter Conflict If there is a conflict between an IP filter and a MAC filter for example where a computer s IP address is allowe...

Page 69: ... Administrator specify a login string that users must include in addition to the IP address when they access the RCM101A with a browser For example 192 168 0 126 RCM101A The following characters are allowed 0 9 a z A Z _ The following characters are not allowed Space Compound characters É Ç ñ etc Note 1 There must be a forward slash between the IP address and the string 2 If no login string is spe...

Page 70: ... with only a Username The default is 6 Password Must Contain At Least Checking any of these items requires users to include at least one uppercase letter one lowercase letter or one number in their password Note This policy does not affect existing user accounts Only new user accounts created after this policy has been enabled and users required to change their passwords are affected Disable Dupli...

Page 71: ... or all of them Enabling encryption will affect system performance no encryption offers the best performance the greater the encryption the greater the adverse effect If you enable encryption the performance considerations going from best to worst are as follows RC4 offers the least performance impact DES is next then 3DES or AES The RC4 DES combination offers the least impact of any combination ...

Page 72: ...n the drop down list box Choices are explained in the following table If Disable Authentication is checked no authentication procedures are used to check users attempting to log in Users gain Administrator access to the RCM101A switch simply by entering combination of username and password Note Enabling this setting creates an extremely dangerous result as far as security goes and should only be u...

Page 73: ...tificates page 150 for details about using OpenSSL to generate your own private key and SSL certificate Obtaining a CA Signed SSL Server Certificate For the greatest security we recommend using a third party certificate authority CA signed certificate To obtain a third party signed certificate go to a CA Certificate Authority website to apply for an SSL certificate After the CA sends you the certi...

Page 74: ...es that are valid for your site according to the example information in the following table Information Example Country 2 letter code TW State or Province Taiwan Locality Taipei Organization Your Company Ltd Unit Techdoc Department Common Name mycompany com This must be the exact domain name of the site that you want the certificate to be valid for If the site s domain name is www mycompany com an...

Page 75: ...hird party CA to apply for their signed SSL certificate 5 After the CA sends you the certificate save it to a convenient location on your computer Click Browse to locate the file then click Upload to store it on the RCM101A Note When you upload the file the RCM101A checks the file to make sure the specified information still matches If it does the file is accepted if not it is rejected If you want...

Page 76: ...meters according to the information below Time Zone To establish the time zone that the RCM101A is located in drop down the Time Zone list and choose the city that most closely corresponds to where it is at If your country or region employs Daylight Saving Time Summer Time check the corresponding checkbox ...

Page 77: ...2 Drop down the time server list to select your preferred time server or Check the Preferred custom server IP checkbox and key in the IP address of the time server of your choice 3 If you want to configure an alternate time server check the Alternate time server checkbox and repeat step 2 for the alternate time server entries 4 Key in your choice for the number of days between synchronization proc...

Page 78: ...er The default is Win Language Specifies the OS language being used by the server on the connected port Drop down the list to see the available choices The default is English US Multiuser Mode Defines how a port is to be accessed when multiple users have logged on as follows Exclusive The first user to switch to the port has exclusive control over the port No other users can view the port Occupy T...

Page 79: ...to the next user who moves the mouse or uses the keyboard Reset After making any network changes be sure Reset on exit has been enabled there is a check in the checkbox before logging out This allows network changes to take effect without having to power the switch off and on Click Reset Default Values to use the default factory settings of the RCM101A ...

Page 80: ...elects the language that the interface displays in Drop down the list to make your selection Selecting Auto causes the RCM101A to display the pages in the same language to which the browser is set If your browser is set to a non supported language the RCM101A looks to what your server s operating system is set to If the operating system is set to a supported language it will use that language to d...

Page 81: ... Log The RCM101A logs all the events that take place on it Following a reset it writes them to a log file which can be used as a searchable database with a log server To view the contents of the log file click Log under the Preference menu A screen similar to the one below appears A maximum of 512 events are kept in the log file As new events are recorded they are placed at the bottom of the list ...

Page 82: ... the snapshot of the remote display Exit Macro The Exit Macro panel contains a drop down list box of user created System macros Select the Exit Macro you would like to use and click Save See System Macros page 81 for details on creating exit macros Download The Download page lets you download the standalone Windows Client AP Java client AP and Log Server AP ...

Page 83: ... 2 Follow the on screen instructions to complete the installation and have the program icon placed on your desktop For more information on the Windows Client AP and Java Client AP refer to Chapter 6 on page 91 For details on the Log Server AP refer to Chapter 8 on page 101 ...

Page 84: ...1A User Manual 68 About Click About to view the RCM101A s firmware version Logout Click the Logout icon when you are done configuring the RCM101A s operating environment This logs you out of the RCM101A GUI ...

Page 85: ...he Winclient folder locate and execute the WinClient exe file A Winclient connection window will appear as shown This window helps you select and connect to the correct server A description of the components in the window is given in the following table Item Description Server List Every time the Winclient is executed it searches the user s local LAN segment for RCM101A units and lists the found u...

Page 86: ...o a RCM101A at a remote location Enter the IP address and the port of the unit and click Connect If you don t know the Port number contact the Administrator Connect Disconnect The button Connect starts the connection to the desired RCM101A The system will prompt you to enter a username and password Refer to step 3 below for more information Once connected the button becomes Disconnect which you ca...

Page 87: ... scrollbars to move around the screen You can switch between your local and remote programs with Alt Tab Note 1 Due to net lag there might be a slight delay before your keystrokes show up You may also have to wait a bit for the remote mouse to catch up to your local mouse before you click 2 Due to net lag or insufficient computing power on the local machine some images especially motion images may...

Page 88: ... of the remote display As the mouse pointer moves over the icons in the icon bar the information in the upper text row changes to describe the icon s function In addition if a message from another user is entered in the message board and you have not opened the message board the message will appear in the upper text row The lower text row shows the IP address of the device you are accessing on the...

Page 89: ...ox see Video Settings page 84 Toggles the display between Full Screen Mode and Windowed Mode Click to take a snapshot screen capture of the remote display See Snapshot page 100 for details on configuring the Snapshot parameters Click to bring up the Message Board see The Message Board page 88 for details Click to send a Ctrl Alt Del signal to the remote system Click to toggle the remote display be...

Page 90: ...for details Click this icon to open a Viewer based GUI with the web browser administrative functionalities See Open GUI page 101 for details Click to bring up the Customize Control Panel dialog box see Customize Control Panel page 99 for details Click to exit the remote view and go back to the web browser Main Page These icons show the Num Lock Caps Lock and Scroll Lock status of the remote comput...

Page 91: ...heir hotkeys are shown to the right Use the checkbox to the left of an action s name to enable or disable its hotkey If you find the default Hotkey combinations inconvenient you can reconfigure them as follows 1 Highlight an Action then click Set Hotkey 2 Press your selected Function keys one at a time The key names appear in the Hotkeys field as you press them You can use the same function keys f...

Page 92: ...is synchronizes the local and remote mouse movements The default keys are F7 F8 F9 Show Hide Local Cursor Toggles the display of your local mouse pointer off and on This is equivalent to selecting the Null pointer type from the Mouse Pointer icon on the Control Panel The default keys are F4 F5 Substitute Ctrl key If your local computer captures Ctrl key combinations preventing them from being sent...

Page 93: ...r Macros are used to perform specific actions on the remote server To create the macro do the following 1 Select the User Macros radio button then click Add 2 In the dialog box that comes up replace NewMacro with a name of your choice for the macro ...

Page 94: ...akes Clicking Cancel cancels all keystrokes When you have finished click Stop This is the equivalent of clicking Done in Step 5 Note 1 Case is not considered typing A or a has the same effect 2 When recording the macro the focus must be on the remote screen It cannot be in the macro dialog box 3 Only the default keyboard characters may be used Alternate characters cannot be used For example if the...

Page 95: ...the content of your keystrokes change their order etc 7 Repeat the procedure for any other macros you wish to create Running Macros After creating your macros you can run them in any of three ways 1 By using the hotkey if one was assigned 2 By opening the Macro List on the Control Panel and clicking the one you want see page 74 3 By opening this dialog box and clicking Play If you run the macro fr...

Page 96: ...oice The default choice NoWait or TimeCtrl is shown in the Playback column You can change the default choice by clicking on the current choice NoWait in the screenshot above and selecting the alternative choice Note 1 Information about the Search function is given on page 81 2 User Macros are stored on the Local Client computer of each user Therefore there is no limitation on the of number of macr...

Page 97: ...match your search string appear in the upper panel System Macros System Macros are used to create exit macros for when you close a session For example as an added measure of security you could create a macro that sends the Winkey L combination which would cause the remote device s log in page to come up the next time the device was accessed To create the macro do the following 1 Select System Macr...

Page 98: ... It cannot be in the macro dialog box 3 Only the default keyboard characters may be used Alternate characters cannot be used For example if the keyboard is Traditional Chinese and default character is A the alternate Chinese character obtained via keyboard switching is not recorded 5 If you haven t brought up the Show dialog click Done when you have finished recording your macro You return to the ...

Page 99: ...RCM101A System macros will only execute when the last user has logged out of the viewer see Exit Macro page 66 for details Note 1 Information about the Search function is given on page 81 2 Systems macros are stored on the RCM101A therefore macro names may not exceed 64 Bytes 1 Byte 1 English alphanumeric character and hotkey combinations may not exceed 256 Bytes each key usually takes 3 5 Bytes ...

Page 100: ...e horizontal and vertical position of the remote computer window by clicking the Arrow buttons Auto Sync Click Auto Sync to have the vertical and horizontal offset values of the remote screen detected and automatically synchronized with the local screen Note 1 If the local and remote mouse pointers are out of sync in most cases performing this function will bring them back into sync 2 This functio...

Page 101: ...gs to suit your conditions Video Quality Drag the slider bar to adjust the overall Video Quality The larger the value the clearer the picture and the more video data goes through the network Depending on the network bandwidth a high value may adversely effect response time Enable Refresh The RCM101A can redraw the screen every 1 to 99 seconds eliminating unwanted artifacts from the screen Select E...

Page 102: ...justment dialog box For greater control clicking the Advanced button brings up the following dialog box Detect Tolerance This setting also relates to video quality It governs detecting or ignoring pixel changes A high setting can result in a lower quality display due to less data transfer A lower setting will result in better video quality but setting the threshold too low may allow too much data ...

Page 103: ...y output you desire If a gamma level is desirable click Save As to save the current configuration as one of the four user defined configurations Saved configurations can be recalled from the list box at a future time Click Reset to abandon any changes and return the gamma line to its original diagonal position Note For best results change the gamma while viewing a remote computer ...

Page 104: ...s set to Occupy mode see page 62 you can use this button to occupy the KVM When you Occupy the KVM other users cannot see the video and cannot input keyboard or mouse data The button is shadowed when the KVM is occupied The icon displays next to the user s name in the User List panel when the user has occupied the KVM Occupy Release Keyboard Mouse When a port is set to Occupy mode see page 62 you ...

Page 105: ...List Panel The names of all the logged in users are listed in this panel Your name appears in blue other users names appear in black By default messages are posted to all users To post a message to one individual user select the user s name before sending your message If a user s name is selected and you want to post a message to all users select All Users before sending your message If a user has...

Page 106: ... if a virtual media device has already been mounted on the remote server as shown in the table below Virtual Media Redirection To implement the virtual media redirection feature do the following 1 Click the Virtual Media icon to bring up the Virtual Media dialog box 2 Click Add and select the media source Icon Function The icon displays in gray to indicate that the virtual media function is disabl...

Page 107: ... sources and the top three in the list are the ones that are selected To rearrange the selection order highlight the device you want to move then click the Up or Down Arrow button to promote or demote it in the list 5 Read refers to the redirected device being able to send data to the remote server Write refers to the redirected device being able to have data from the remote server written to it T...

Page 108: ...s files and folders on the remote file system Once mounted you can treat the virtual media as if they were really on the remote server drag and drop files to from them open files on the remote system for editing and save them to the redirected media etc Files that you save to the redirected media will actually be saved on your local system Files that you drag from the redirected media will actuall...

Page 109: ...o allow authentication to the remote server from the local client When a smart card reader is connected to the local client computer an entry for it appears when you bring up the Virtual Media dialog box and click Add Make your selection and click Mount to complete the redirection Note If you mount a smart card reader you cannot mount any other virtual media device If any virtual media devices are...

Page 110: ...t 75 50 Sizes and displays the remote view window at 50 25 Sizes and displays the remote view window at 25 1 1 Sizes and displays the remote view window at 100 The difference between this setting and the 100 setting is that when the remote view window is resized its contents don t resize they remain at the size they were To see any objects that are outside of the viewing area move the mouse to the...

Page 111: ... aren t the same you don t have to change the configuration settings for either system The user just has to bring up the on screen keyboard select the language used by the computer on the port he is accessing and use the on screen keyboard to communicate with it Click the drop down menu to select a PC or SUN keyboard layout Note You must use your mouse to click on the keys You cannot use your actu...

Page 112: ...RCM101A User Manual 96 To display hide the expanded keyboard keys click the arrow to the right of the language list arrow ...

Page 113: ... Mouse DynaSync provides automatic locked in synching of the remote and local mouse pointers eliminating the need to constantly resync the two movements The icon on the toolbar indicates the synchronization mode status as follows When Mouse DynaSync is available clicking the icon toggles its status between enabled and disabled If you choose to disable Mouse DynaSync mode you must use the manual sy...

Page 114: ...mote system s mouse pointer there are a number of methods to bring them back into sync 1 Perform a video and mouse auto sync by clicking the Video Settings icon on the Control Panel see page 84 2 Perform an Auto Sync with the Video Adjustment function see Video Settings page 84 for details 3 Invoke the Adjust Mouse function with the Adjust Mouse hotkeys see Adjust Mouse page 76 for details 4 Move ...

Page 115: ...ustomize Control Panel Allows you to select which icons display in the Control Panel Control Panel Style Enabling Transparent makes the Control Panel semi transparent so that you can see through it to the display underneath Enabling Icon causes the Control Panel to disappear and display as an icon shown left on the screen until you mouse over it When you mouse over the icon the full panel comes up...

Page 116: ...to the off screen areas Bus Info If Bus Info is enabled the number of the bus you are on as well as the total number of users on the bus displays on the bottom row center of the Control Panel as follows Bus No Total Users See the Control Panel diagram on page 72 for an example Snapshot These settings let the user configure the RCM101A s screen capture parameters see the Snapshot description under ...

Page 117: ...ow that allows you to configure the RCM101A via viewer based GUI with the web browser administrative functionalities The sidebar menu items available on this page are based on the user s permissions For information on how to use these functions See Web Configuration page 31 for details ...

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Page 119: ...tall and configure the Log Server Installation 1 With Windows running put the RCM101A software CD that came with this product into the CD DVD drive 2 Navigate to the Log Server AP Installer folder on the CD 3 Click the Log Server icon to execute LogServerSetup exe and start the installation 4 Click Next Then follow the on screen instructions to complete the installation and have the Log Server pro...

Page 120: ...NMS Event Destination settings see Log Server page 46 for details 2 The Log Server requires the Microsoft Jet OLEDB 4 0 driver See The Log Server program does not run page 155 if the program doesn t start The screen is divided into three components A Menu Bar at the top A panel that will contain a list of RCM101A units in the middle see The Log Server Main Screen page 109 for details A panel that ...

Page 121: ...igure menu contains three items Add Edit and Delete They are used to add new RCM101A units to the RCM101A List edit the information for units already on the list or delete RCM101A units from the list To add a RCM101A to the RCM101A List click Add To edit or delete a listed RCM101A first select the one you want in the RCM101A List window then open this menu and click Edit or Delete When you choose ...

Page 122: ...ther be the IP address of the RCM101A or its DNS name if the network administrator has assigned it a DNS name Key in the value specified for the RCM101A in the ANMS settings see ANMS Event Destination page 45 Port Key in the port number that was specified for the Log Server s Service Port in the ANMS settings see Log Server page 46 Description This field is provided so that you can put in a descri...

Page 123: ...ct more than one unit for the search If no units are selected the search is performed on all of them Priority List Sets the level for how detailed the search results display should be Least is the most general Most is the most specific Least results appear in black Less results appear in blue Most results appear in red Start Date Select the date that you want the search to start from The format fo...

Page 124: ...ect if the previous attempt to connect failed When you click this item a dialog box similar to the one below appears Key in the number of seconds then click OK to finish Help From the Help Menu click Contents to access the online Windows Help file The help file contains instructions about how to setup operation and troubleshoot the Log Server ...

Page 125: ...panels The upper List panel lists the RCM101A units that have been selected for the Log Server to track see Configure page 105 The lower Event panel displays the log events for the currently selected RCM101A the highlighted one if there are more than one To select a RCM101A unit in the list simply click on it ...

Page 126: ...heck box is checked the Log Server will still record its log events Address This is the IP Address or DNS name that was given to the RCM101A when it was added to the Log Server see Configure page 105 Port This is the port number that was assigned to the RCM101A when it was added to the Log Server see Configure page 105 Connection If the Log Server is connected to the RCM101A this field displays Co...

Page 127: ... the authenticity of the person logging in authorization refers to assigning permission to use the device s various functions In order to configure the LDAP server you will have to complete the following procedures 1 Install the Windows Server Support Tools 2 Install the Active Directory Schema Snap in and 3 Extend and Update the Active Directory Schema The following section provides an example of...

Page 128: ... On the screen you are in open the File menu and click Save 7 For Save in specify the C Windows system32 directory 8 For File name key in schmmgmt msc 9 Click Save to complete the procedure Create a Start Menu Shortcut Entry To create a shortcut entry on the Start Menu for the Active Directory Schema do the following 1 Right click Start select Open all Users Programs Administrative Tools 2 On the ...

Page 129: ... place on the LDAP server but authorization is via the RCM101A s user database Editing Active Directory Users is described on page 140 Creating a New Attribute To create a new attribute do the following 1 Start Administrative Tools Active Directory Schema 2 In the left panel of the screen that comes up right click Attributes 3 Select New Attribute 4 In the warning message that appears click Contin...

Page 130: ...the New Attribute To extend the object class with the new attribute do the following 1 Open the Control Panel Administrative Tools Active Directory Schema 2 In the left panel of the screen that comes up select Classes 3 In the right panel right click person ...

Page 131: ...8 LDAP Server Configuration 115 4 Select Properties the person Properties dialog box comes up with the General page displayed Click the Attributes tab 5 On the Attributes page click Add ...

Page 132: ... complete step 2 of the procedure Editing Active Directory Users To edit Active Directory Users do the following 1 Run ADSI Edit Installed as part of the Support Tools 2 Open domain and navigate to the cn users dc aten dc com node 3 Locate the user you wish to edit Our example uses jason ...

Page 133: ...8 LDAP Server Configuration 117 4 Right click on the user s name and select properties 5 On the Attribute Editor page of the dialog box that appears select permission from the list ...

Page 134: ... bring up the String Attribute Editor 7 In the String Attribute Editor key in the values shown in the screenshot below Note Where user represents the Username of a RCM101A user whose permissions reflect the permissions you want Jason to have ...

Page 135: ...ther users you wish to add OpenLDAP OpenLDAP is an Open source LDAP server designed for Unix platforms A Windows version can be downloaded from http download bergmans us openldap openldap 2 2 29 openldap 2 2 29 db 4 3 29 openssl 0 9 8a win32_Setup exe OpenLDAP Server Installation After downloading the program launch the installer select your language accept the license and choose the target instal...

Page 136: ...RCM101A User Manual 120 When the Select Components dialog box appears select install BDB tools and install OpenLDAP slapd as NT service as shown in the diagram below ...

Page 137: ...ludes command line arguments Choose the database type The default is bdb Berkeley DB Specify the server suffix All entries in the directory will have this suffix which represents the root of the directory tree For example with suffix dc aten dc com the fully qualified name of all entries in the database will end with dc aten dc com Define the name of the administrator entry for the server rootdn a...

Page 138: ...and line slapd supports a number of command line options the most important option is the d switch that triggers debug information For example a command of slapd d 256 would start OpenLDAP with a debug level of 256 as shown in the following screenshot Note For details about slapd options and their meanings refer to the OpenLDAP documentation ...

Page 139: ...be extended to support additional syntaxes matching rules attribute types and object classes In the case of the RCM101A the RCM101AUser class is extended to define a new schema The extended schema file used to authenticate and authorize users logging in to the RCM101A is shown in the figure below ...

Page 140: ... stores information in a tree structure known as the Directory Information Tree DIT The nodes in the tree are directory entries and each entry contains information in attribute value form An example of the LDAP directory tree for the RCM101A is shown in the figure below Continues on next page ...

Page 141: ...in a simple text format please refer to RFC 2849 The figure below illustrates an LDIF file that creates the DIT for the RCM101A directory tree shown in the figure above Note The example above shows the permissions user in the permission line represents the Username of a RCM101Auser whose permissions reflect the permissions you want steve to have ...

Page 142: ...RCM101A User Manual 126 The following figure illustrates an LDIF file that defines the OpenLDAP group for the RCM101A Continues on next page ...

Page 143: ...a file e g rcm101a schema in the OpenLDAP schema directory 2 Add the new schema to the slapd conf file as shown in the figure below 3 Restart the LDAP server 4 Write the LDIF file and create the database entries in init ldif with the ldapadd command as shown in the following example ldapadd f init ldif x D cn Manager dc aten dc com w secret ...

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Page 145: ... Never spill liquid of any kind on the device Unplug the device from the wall outlet before cleaning Do not use liquid or aerosol cleaners Use a damp cloth for cleaning The device should be operated from the type of power source indicated on the marking label If you are not sure of the type of power available consult your dealer or local power company To prevent damage to your installation it is i...

Page 146: ...e or electrical shock Do not attempt to service the device yourself Refer all servicing to qualified service personnel If the following conditions occur unplug the device from the wall outlet and bring it to qualified service personnel for repair The power cord or plug has become damaged or frayed Liquid has been spilled into the device The device has been exposed to rain or water The device has b...

Page 147: ...or out of a rack the slide rails can pinch your fingers After a device is inserted into the rack carefully extend the rail into a locking position and then slide the device into the rack Do not overload the AC supply branch circuit that provides power to the rack The total rack load should not exceed 80 percent of the branch circuit rating Make sure that all equipment used on the rack including po...

Page 148: ... de ventilation se trouveraient bloquées De même l unité ne doit pas être placée dans un meuble fermé à moins qu une ventilation adaptée ne soit assurée Ne renversez jamais de liquides de quelque sorte que ce soit sur l unité Débranchez l unité de la prise murale avant de la nettoyer N utilisez pas de produits de nettoyage liquide ou sous forme d aérosol Utilisez un chiffon humide pour le nettoyag...

Page 149: ...stème et les câbles d alimentation avec précaution veillez à ce que rien ne repose sur aucun des câbles Lors du branchement ou du débranchement à des blocs d alimentation permettant la connexion à chaud veuillez respecter les lignes directrices suivantes Installez le bloc d alimentation avant de brancher le câble d alimentation à celui ci Débranchez le câble d alimentation avant de retirer le bloc...

Page 150: ...ommandes peut être à l origine de dommages qui nécessiteront beaucoup de travail pour qu un technicien qualifié puisse réparer l unité Ne connectez pas le connecteur RJ 11 portant la marque Sensor Capteur à un réseau de télécommunication public Evitez toute surcharge du circuit Avant de connecter l equipement a un circuit verifiez la limite de l alimentation et ne la depassez pas Controlez toujour...

Page 151: ...et hors d un bâti vous pourriez vous pincer les doigts dans les rails Une fois qu une unité a été insérée dans le bâti étendez avec précaution le rail dans une position de verrouillage puis faites glisser l unité dans le bâti Ne surchargez pas le circuit de l alimentation CA qui alimente le bâti La charge totale du bâti ne doit pas dépasser 80 de la capacité du circuit Assurez vous que tous les éq...

Page 152: ...ehand Product model number serial number and date of purchase Your computer configuration including operating system revision level expansion cards and software Any error messages displayed at the time the error occurred The sequence of operations that led up to the error Any other information you feel may be of help Email Support support aten usa com Online Technical Support Troubleshooting Docum...

Page 153: ...P address is when you login from a browser for the first time and use the Easy Installation Wizard Refer to Logging In page 27 see step 5 for details on the procedure involved IP Installer The IP Installer utility provides a simple method to ascertain and configure IP related settings for ATEN and Altusen network enabled devices The utility can be obtained from the Download area of our website Loo...

Page 154: ...wn box to select the type of protocol IPv4 or IPv6 you are using for the network adapters on your LAN Network Adapter The Network Adapter selection box located just below the Device List pertains to computers that have more than one network adapter installed Users can use this to select the adapter that they want Enumerate to be directed to Set IP There are two methods of specifying an IP address ...

Page 155: ...fault IP address 192 168 0 60 in your browser and you will be able to connect 3 Assign a fixed IP address for the RCM101A that is suitable for the network segment that it resides on 4 After you log out reset your client computer s IP address to its original value Windows Client Viewer For computers running Windows the RCM101A s IP address can be retrieved using the Windows Client Viewer When you r...

Page 156: ...32 Once you have determined what the IPv6 address is you can use it when logging in from a browser or the WinClient program For example If you are logging in from a browser you would key in http fe80 2001 74ff fe6e 59 5 for the URL bar If you are logging in with the AP program you would key fe80 2001 74ff fe6e 59 5 for the IP field of the Server panel Note 1 To log in with the Link Local IPv6 Addr...

Page 157: ...te its IPv6 address For example 2001 74ff fe6e 59 As above the address is displayed at the bottom of the Basic Settings page Once you have determined what the IPv6 address is you can use it when logging in from a browser or the WinClient program For example If you are logging in from a browser you would key in http 2001 74ff fe6e 59 for the URL bar If you are logging in with the AP program you wou...

Page 158: ... the RCM101A connected to a particular router has an IP address of 192 168 1 180 you would log into your router s setup program and access the Port Forwarding sometimes referred to as Virtual Server configuration page You would then specify 192 168 1 180 for the IP address and the port number you want opened for it 9000 for Internet access for example Since configuration setup can vary somewhat fo...

Page 159: ...he first key Ctrl then press and release the activation key PC Keyboard Sun Keyboard PC Keyboard Mac Keyboard Ctrl T Stop Shift Shift Ctrl F2 Again Ctrl Ctrl Ctrl F3 Props Ctrl F4 Undo Ctrl 1 Ctrl F5 Front Ctrl 2 Ctrl F6 Copy Ctrl 3 Ctrl F7 Open Ctrl 4 Ctrl F8 Paste Alt Alt Ctrl F9 Find Print Screen F13 Ctrl F10 Cut Scroll Lock F14 Ctrl 1 Ctrl 2 Enter Return Ctrl 3 Backspace Delete Ctrl 4 Insert H...

Page 160: ...rogram to dial into the RCM101A s modem Note 1 If you don t know the RCM101A modem s serial parameters get them from the RCM101A administrator 2 An example of setting up a modem terminal program under Windows XP is provided on the next page 3 Once the connection is established open your browser and specify 192 168 192 1 in the URL box From here operation is the same as if you had logged in from a ...

Page 161: ...ialog box key in a name for the connection for example TPE RCM101A 01 then click Next 6 In the Connection Availability dialog box you can select either Anyone s use or My use only depending on your preferences then click Next Note If you are the only user on this computer this dialog box won t appear 7 In the Phone Number to dial dialog box key in the phone number of the modem connected to the RCM...

Page 162: ...ertificate s name is not found on Microsoft s list of Trusted Authorities You have two options 1 you can ignore the warning and click Yes to go on or 2 you can install the certificate and have it be recognized as trusted If you are working on a computer at another location accept the certificate for just this session by clicking Yes If you are working at your own computer install the certificate o...

Page 163: ...e is a red and white X logo over the certificate to indicate that it is not trusted 10 Click Install Certificate 11 Follow the Installation Wizard to complete the installation Unless you have a specific reason to choose otherwise accept the default options 12 When the Wizard presents a caution screen Click Yes 13 Next click Finish to complete the installation then click OK to close the dialog box ...

Page 164: ...ser Manual 148 Certificate Trusted The certificate is now trusted When you click View Certificate you can see that the red and white X logo is no longer present further indication that the certificate is trusted ...

Page 165: ...ccurs You can click Yes to go on or you can disable mismatch checking To disable mismatch checking do the following 1 After the page you are logging in to comes up open the browser s Tools menu Select Internet Options Advanced 2 Scroll to the bottom of the list and uncheck Warn about trusted certificates 3 Click OK The next time you run the browser the change will be in effect ...

Page 166: ...onal To avoid having to input information during key generation the following additional parameters can be used C ST L O OU CN emailAddress Examples openssl req new newkey rsa 1024 days 3653 nodes x509 keyout CA key out CA cer config openssl cnf subj C yourcountry ST yourstateorprovince L yourlocationor city O yourorganiztion OU yourorganizationalunit CN yourcommonname emailAddress name yourcompan...

Page 167: ... being transferred for your connection to keep up with Lower the video quality see Video Settings page 84 so that less video data is transmitted Changing Mouse Sync Mode to Manual makes the RCM101A crash The RCM101A hasn t crashed You can wait approximately 5 minutes for normal operations to resume or you can reset the RCM101A to get it going right away see Firmware Upgrade Reset Switch page 9 poi...

Page 168: ...er in order for the auto discover to work properly Make sure to either turn off your firewall and or antivirus software temporarily in order for the auto discover to work properly or that your firewall and or antivirus allow IP installer to communicate on the network Make sure the ATEN over IP unit and the PC are under the same network segment Problem Resolution ...

Page 169: ...sync the local and remote monitors 3 If that doesn t resolve the problem use the Adjust Mouse feature see Adjust Mouse page 76 to bring the pointers back in step 4 If the above fails to resolve the problem refer to Addi tional Mouse Synchronization Procedures page 156 for further steps to take Part of remote window is off my monitor Use the AutoSync feature see Video Settings page 84 to sync the l...

Page 170: ...in Video display problems with 13W3 interface systems e g Sun Ultra servers The display resolution should be set to 1024 x 768 Under Text Mode 1 Go to OK mode and issue the following com mands setenv output device screen r1024x768x60 reset all Under XWindow 1 Open a console and issue the following command m64config res 1024x768x60 2 Log out 3 Log in The local and remote mouse pointers do not sync ...

Page 171: ...eopen it Don t use the Snapshot feature in the future To use the Snapshot feature with Safari upgrade to Mac OS 10 4 11 and Safari 3 0 4 Problem Resolution The Log Server program does not run The Log Server requires the Microsoft Jet OLEDB 4 0 driver in order to access the database This driver is automatically installed with Windows ME 2000 and XP For Windows 98 or NT you will have to go to the Mi...

Page 172: ...d remote mice to synchronize you must use the generic mouse driver supplied with the MS operating system If you have a third party driver installed such as one supplied by the mouse manufacturer you must remove it 1 Windows 7 Windows XP Windows Server 2003 a Open the Mouse Properties dialog box Control Panel Mouse b Click the Pointer Options tab c Set the mouse speed to the middle position 5 units...

Page 173: ...Appendix 157 Sun Linux Open a terminal session and issue the following command Sun xset m 1 Linux xset m 0 or xset m 1 If one doesn t help try the other ...

Page 174: ...Virtual Media Support WinClient ActiveX Viewer WinClient AP IDE CDROM DVD ROM Drives Read Only IDE Hard Drives Read Only USB CDROM DVD ROM Drives Read Only USB Hard Drives Read Write USB Flash Drives Read Write USB Floppy Drives Read Write These drives can be mounted either as Drives or Removable Disks see Virtual Media page 90 Mounting them as removable disks allow booting the remote server if th...

Page 175: ...he login information To clear the login information do the following 1 Power off the RCM101A and remove its housing 2 Use a jumper cap to short the jumper on the mainboard labeled J10 3 Power on the switch 4 When the front panel LEDs flash power off the switch 5 Remove the jumper cap from J10 6 Close the housing and power on the RCM101A After you start back up you can use the default Username admi...

Page 176: ...er 1 x DC Jack Switches Reset 1 x Semi recessed Pushbutton LEDs Power 1 Orange Link 1 Green 10 100 1000 Mbps 1 10 Mbps Orange 100 Mbps Orange Green 1000 Mbps Green Emulation Keyboard Mouse USB PS 2 Video Up to 1920 x 1200 60 Hz DDC2B Power Consumption DC 5 3 V 4 79 W 31 BTU Environmental Operating Temperature 0 50 C RCM101A 0 40 C Power Adapter Storage Temperature 20 60 C Humidity 0 80 RH Non cond...

Page 177: ...Connectors This product uses SPHD connectors for its KVM and or Console ports We have specifically modified the shape of these connectors so that only KVM cables that we have designed to work with this product can be connected ...

Page 178: ...ll provide a repair service without charge during the Warranty Period If a product is detective ATEN will at its discretion have the option to 1 repair said product with new or repaired components or 2 replace the entire product with an identical product or with a similar product which fulfills the same function as the defective product Replaced products assume the warranty of the original product...

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Summary of Contents for RCM101A

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Summary of Contents for RCM101A

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