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ATEN CE774, User Manual

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CE774 / CE775 User Manual

36

Technical Support

Technical support is available both by email and online (with a browser over 
the web):

International

Š

For online technical support – including troubleshooting, documentation, 
and software updates: 

http://support.aten.com

Š

For telephone support, see 

Telephone Support

, page iii:

North America

When you contact us, please have the following information ready beforehand:

Š

Product model number, serial number, and date of purchase.

Š

Your computer configuration, including operating system, revision level, 
expansion cards, and software.

Š

Any error messages displayed at the time the error occurred.

Š

The sequence of operations that led up to the error.

Š

Any other information you feel may be of help.

Email Support

[email protected]

Online 
Technical 
Support

Troubleshooting
Documentation
Software Updates

http://www.aten-usa.com/support

Telephone Support

1-888-999-ATEN ext 4988

Summary of Contents for CE774

Page 1: ...USB Dual View KVM Extender CE774 CE775 User Manual www aten com...

Page 2: ...ble protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and use...

Page 3: ...se the buyer and not the manufacturer its distributor or its dealer assumes the entire cost of all necessary servicing repair and any incidental or consequential damages resulting from any defect in t...

Page 4: ...m contact your dealer Read this manual thoroughly and follow the installation and operation procedures carefully to prevent any damage to the unit and or any of the devices connected to it Features ma...

Page 5: ...s 2 Requirements 4 Consoles 4 Computers 4 Cables 4 Operating Systems 5 Components 6 CE774L CE775L Local Unit Front View 6 CE774R Remote Unit Front View 7 CE774L CE775L Rear View 9 CE774R CE775R Rear V...

Page 6: ...ac Keyboard 25 Sun Keyboard 26 5 The Firmware Upgrade Utility Before You Begin 27 Starting the Upgrade 28 Upgrade Succeeded 31 Upgrade Failed 31 Appendix Safety Instructions 33 General 33 Rack Mountin...

Page 7: ...ac and PC to Sun keyboard emulation mappings Chapter 5 The Firmware Upgrade Utility explains how to use this utility to upgrade the CE774 CE775 s firmware with the latest available versions An Appendi...

Page 8: ...out all ATEN products and how they can help you connect without limits visit ATEN on the Web or contact an ATEN Authorized Reseller Visit ATEN on the Web for a list of locations and telephone numbers...

Page 9: ...ite for example This allows users to deploy system equipment over large distances The CE775 is equipped with a Deskew function that automatically synchronizes the time delay of RGB signals to compensa...

Page 10: ...resolutions from 640 x 480 to 1920 x 1200 60Hz Supports popular wide screen formats including 1440 x 900 1400 x 1050 1680 x 1050 and 1360 x 768 Use of inexpensive Cat 5e 6 cables to connect the Local...

Page 11: ...ftware required connecting cables to the devices is all it takes Rack mountable Hot pluggable Sun Mac keyboard support and emulation Note 1 PC keyboard combinations emulate Sun Mac keyboards 2 Sun Mac...

Page 12: ...odels of mouse on the Local and Remote Units but only the left and right mouse buttons and scroll wheel features are supported Other mouse features are not supported Stereo microphone and stereo speak...

Page 13: ...ing systems are shown in the table below OS Version Windows 2000 XP Vista 7 Linux RedHat 7 1 and higher SuSE 9 0 and higher Mandriva Mandrake 9 0 and higher UNIX FreeBSD 4 2 and higher Sun Solaris 8 a...

Page 14: ...Console can control the system s Auto both the Local and Remote Consoles can control the system Note The default operating mode is Auto See Operating Modes page 17 for full details It can also be use...

Page 15: ...e Deskew and Picture Compensation page 18 for details 3 RGB Tuners CE775R only For CE775R adjust the RGB colors R G B recessed tuners to synchronize the time delay of RGB signals to compensate for dis...

Page 16: ...es can control the system Remote only the Remote Console can control the system s Note The default operating mode is Auto See Operating Modes page 17 for full details It can also be used to upgrade th...

Page 17: ...port 3 KVM Ports Local Unit only Plug the connectors of the USB KVM cable supplied with this unit into the appropriate ports Connect the VGA display device to the VGA port 4 Remote I O Sub Main The Ca...

Page 18: ...CE774 CE775 User Manual 10 This Page Intentionally Left Blank...

Page 19: ...g Kit screw the mounting bracket into the side panels of the unit as show in the diagram below 1 Important safety information regarding the placement of this device is provided on page 33 Please revie...

Page 20: ...CE774 CE775 User Manual 12 2 Screw the bracket into any convenient location on the rack Note We recommend that you use M5 x 12 Phillips Type I cross recessed type screws...

Page 21: ...luded in the package Please contact your dealer for the appropriate cable 2 Make sure that the computer that the CE774L CE775L connects to and the monitor that the CE774R CE775R connects to are proper...

Page 22: ...s case make sure that the shielding makes tight contact with the top inside of the RJ 45 connector as shown in the diagram below In either case make sure that the sides of the RJ 45 connector make tig...

Page 23: ...ith an appropriate icon to indicate which it is Note If you are combining the CE774 CE775 with a KVM switch the other end of the USB KVM cable plugs into the appropriate ports on the KVM switch 4 For...

Page 24: ...g the adapter s power cable into the CE774R CE775R s Power Jack Note Hot plugging the Cat 5e 6 cable will automatically trigger the Gain Compensation control and the Deskew function for CE774 CE775 In...

Page 25: ...s can have KVM access but not at the same time The console without access has to wait until the console with access stops inputting data before it can gain access Remote The remote console has KVM acc...

Page 26: ...re information Deskew and Picture Compensation The quality of the video display can deteriorate with distance The recessed tuners on the front panel of the CE774R CE775R adjust the quality of the vide...

Page 27: ...ds to automatically adjust the quality of the video displays both outputs 2 The PC s BIOS should support RS 232 wake up function Firmware Upgrade Refer to The Firmware Upgrade Utility page 27 for a st...

Page 28: ...Auto operating mode and LED turns off Turns off when the remote console is active the Remote LED turns on Flashes when in Auto operating mode Remote Green Lights when the remote console is active the...

Page 29: ...en Hotkey Mode is active The Caps Lock and Scroll Lock LEDs flash in succession to indicate that HSM is in effect They stop flashing and revert to normal status when you exit HSM A Command Line appear...

Page 30: ...ey again Keyboard Operating Platform The CE774 CE775 s default configuration is for a PC Compatible keyboard operating platform If you have a Mac or a Sun on your installation you can change the keybo...

Page 31: ...perating platform for the port that currently has the KVM focus F2 Sets the Mac compatible keyboard operating platform for the port that currently has the KVM focus F3 Sets the Sun keyboard operating...

Page 32: ...CE774 CE775 User Manual 24 This Page Intentionally Left Blank...

Page 33: ...he emulation mappings are listed in the table below Note When using key combinations press and release the first key Ctrl then press and release the activation key PC Keyboard Mac Keyboard Shift Shift...

Page 34: ...er keys The corresponding functions are shown in the table below Note When using key combinations press and release the first key Ctrl then press and release the activation key PC Keyboard Sun Keyboar...

Page 35: ...puter connected to the Local or Remote Unit go to our Internet support site and choose the model name of your device CE774 CE775 to get a list of available Firmware Upgrade Packages Note You can only...

Page 36: ...y opening a command line and entering the full path to it The Firmware Upgrade Utility Welcome screen appears Note The screens shown in this section are for reference only The wording and layout of th...

Page 37: ...to perform the upgrade If you enabled Check Firmware Version the Utility compares the device s firmware level with that of the upgrade files If it finds that the device s version is higher than the up...

Page 38: ...Messages panel and the progress toward completion is shown on the Progress bar The highlight color of the device name in the Device List panel also changes as follows Green the device is being prepare...

Page 39: ...ful 1 Click Finish to close the Firmware Upgrade Utility 2 After successfully upgrading the firmware unplug the unit s power adapter 3 Plug in the unit s power adapter to turn it on Upgrade Failed If...

Page 40: ...CE774 CE775 User Manual 32 This Page Intentionally Left Blank...

Page 41: ...provided Never spill liquid of any kind on the device Unplug the device from the wall outlet before cleaning Do not use liquid or aerosol cleaners Use a damp cloth for cleaning The device should be o...

Page 42: ...f fire or electrical shock Do not attempt to service the device yourself Refer all servicing to qualified service personnel If the following conditions occur unplug the device from the wall outlet and...

Page 43: ...out of a rack the slide rails can pinch your fingers After a device is inserted into the rack carefully extend the rail into a locking position and then slide the device into the rack Do not overload...

Page 44: ...ease have the following information ready beforehand Product model number serial number and date of purchase Your computer configuration including operating system revision level expansion cards and s...

Page 45: ...1 x DB 9 Female Black 1 x DB 9 Male Black Power 1 x DC Jack Black Switches Operating Mode Selection 1 x Pushbutton Wakeup PC N A 1 x Pushbutton Video Adjustment Port Selection N A 1 x Slide Switch Vid...

Page 46: ...ck 1 x DB 9 Male Black Power 1 x DC Jack Black Switches Operating Mode Selection 1 x Pushbutton Wakeup PC N A 1 x Pushbutton Video Adjustment Port Selection N A 1 x Slide Switch Video Gain Tuner N A 1...

Page 47: ...sole ports We have specifically modified the shape of these connectors so that only KVM cables that we have designed to work with this product can be connected Limited Warranty IN NO EVENT SHALL THE D...

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