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Get started 

Total approximate installation time: 35 minutes

AT&T U-verse

®

 Wi-Fi 

Gateway Replacement

For use with 

High Speed 

Internet and TV.

Begin anytime!

 

You don’t need to wait until the 

Service Activation Date listed on your packing slip.

Need more help?

Go online: Visit 

att.com/uversesupport

Call us: Dial 

800.288.2020

 and ask for “U-verse technical support.”

Having trouble? 

Many issues can be resolved with these simple steps:

UVE531_NVG589_without_VoiceBC_RElEasE

UVE531_NVG589_without_VoiceFC_RElEasE

aTT130950864-2 

(UV NVG589 to NVG589 (like for like)  

without Voice swap guide) 

4/13

These instructions will guide you through the process of replacing your AT&T U-verse Wi-Fi Gateway.

In the box:

Wi-Fi Gateway

Power Cord

ATT100070695

FPO

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©

2013 aT&T Intellectual Property. http://www.att.com/gen/privacy-policy?pid=2587

 All rights reserved. AT&T, the AT&T 

logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. 

1.  Check your connections.

Ensure all cables and cords are connected properly and securely. Cables usually make 
an audible click when secure.

2a.  Check Power.

If you have power and the Wi-Fi Gateway is turned on, the Power light on the front of  
your AT&T U-verse Wi-Fi Gateway will have a green light. If no lights are on:
1.  Ensure the Wi-Fi Gateway is plugged into a working electrical outlet. The power cord 

should have a green light on indicating that there is power.

2.  Ensure power cable on the back of the Wi-Fi Gateway is pushed in firmly. 

At this point, your Power light on the front should be green (see illustration); if not, 
try another power outlet and remove any power strips.

2b.  Power light green; Service light red or blinking.

1.  If after 15 minutes your Service light is not green, check that the green cable  

or coaxial cable is connected securely.

2.  If cables are secure, power down the Wi-Fi Gateway by holding the reset button located 

on the back of the Wi-Fi Gateway for 15 seconds and wait an additional 10 minutes.

¿Habla español? 

 

Por favor visite 

att.com/uverseguias 

para ver la 

informacion en español

. También pueden ver la siguiente 

guía: ATT130950864-2/UV NVG589 to NVG589 (like for 
like) without Voice swap guide.

Computer or TV

To cable jack

Reset 

button

Statement Date 12/12/2009
Call 800-288-2020 For Ordering, Billing or Support
Call 800-855-2880 and type “U-verse” For TTY
Go to www.uverse.att.com For AT&T U-verse Bill Explanations
contact Info 4

Page x of y

Account #: 123456789
JOHN DOE
1234 ANYWHERE
SAN ANTONIO, TX 12345-6789

Previous Payment Summary

My Power indicator light turns orange during the power up sequence.

Don’t worry. This is a normal part of the power up sequence—just remember not to unplug the power cord or data cable 
depicted in green in this guide when the light is still orange. At the end of the sequence, the Broadband and Service 
indicator lights will be solid green.

Every time I try to browse a Web page, I get a message saying “Detecting Proxy Settings.”

In Internet Explorer under Tools > Internet Options > Connections > LAN Settings, uncheck any checked boxes and click OK.

I followed the instructions in this guide, but my Wi-Fi Gateway is still not working.

Reset the Wi-Fi Gateway by pressing and holding the reset button located on the back of the Wi-Fi Gateway for  

15 seconds. Check all cable connections to make sure they are secure.

My receivers/TV are not responding.

Confirm that the Service light is solid green on the Wi-Fi Gateway. If it is, power down the affected 
receivers. Hold the TV receiver’s power button down for 10 seconds and release, then wait five minutes.

Specific issues

Visit 

att.com/userguides 

for an electronic version of this guide and 

other support information.

To view & pay your bill and track your on-demand purchases, download 
the myaT&T app at 

att.com/anytime

 today.

Additional AT&T U-verse information

Returning your Wi-Fi Gateway.

 Please return the old Wi-Fi Gateway and power cord  

as-is to your nearest The UPS Store. Find a participating location nearest you by visiting  
www.theupsstore.com or by calling 1.800.789.4623. No special packaging is required. Advise 
the UPS representative that you are returning an AT&T U-verse Wi-Fi Gateway. You will need to 
provide the order number given to you by the AT&T customer service representative and/or your 
account number. Your account number can be found on your bill, as highlighted on the sample 
bill to the right.

Equipment return

Green

Light

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self-

installation 

guide 

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