Trouble Making Outside Calls
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Trouble making outside calls could be one of the following:
You hear a dial tone, but the dial tone continues as you try to dial.
You hear a dial tone, and the dial tone cuts off when you dial, but the line does not ring.
You hear a busy signal as you dial.
You hear nothing at all.
Possible Cause
Do This
If...
Then:
1. Local phone com-
If your system was set up
You can make a call,
The problem is solved.
pany changed ser-
for rotary service, find out
vice from rotary to
if your local telephone
touch-tone.
company has changed to
touch-tone. If it has
The Dial Mode is already
Go to Possible Cause 2.
changed, you must
set correctly,
change the Dial Mode
(#201) from "rotary" to
"touch-tone." See p. 2-12.
2. Someone may
Find out: were you able to
You were able to call on
Someone may have inten-
have changed the
make a call without any
the phone before,
tionally changed the
Outgoing Call Res-
trouble before?
system’s or extension’s
triction setting.
setting. Check to see if
this is true. If you find out
that no one has changed
any system settings, and
the phone used to work,
go to Possible Cause 3.
3. Local phone com-
Make calls on the tele-
You cannot make calls
Follow procedure for
phone using different lines.
from one phone on all
"PARTNER Phone Does
pany is not accu-
Then, make calls on
lines,
Not Work."
rately receiving the
dialing signals.
different phones using the
You cannot make calls
Go to Possible Cause 4.
same line.
using different phones,
4. Local phone com-
One at a time, unplug
The trouble appears on
There may be a problem
pany wiring is faulty.
each outside line from the
the standard phone,
with your outside line.
206 module. Plug it into a
Report the trouble to your
standard telephone and
local phone company.
try to make a call.
The trouble does not
The trouble is with the 206
appear on the standard
module. Call 1 800 628-
phone,
2888.
Troubleshooting
7-3
