Troubleshooting
PROBLEM:
Calls are not being transferred properly.
Possible Cause
Corrective Action
The Automated Attendant Service
Make sure the menu script matches
may not be administered properly.
the programmed Selector Codes.
If the problem involves the system
operator, be sure the proper
extension has been designated for
that person.
On the MERLIN MAIL—ML system,
check the setting for system
operator’s extension.
On the MERLIN LEGEND system,
check the setting for “Unassigned”
under “Options.”
PROBLEM:
Callers hear ringing, but the system does not answer.
Possible Cause
This is normal when all the
ports are busy.
the system None.
Corrective Action
The connections of the modular cords
Check the modular cords on the unit
to the MERLIN MAIL—ML system unit
to make sure they are securely
may be loose.
connected. Call the MERLIN
MAIL—ML system port directly to see
if the call is answered. If it is not
answered, the connection may be
broken and you may need to
reconnect or replace the modular
cords.
Troubleshooting
6-5
Summary of Contents for MERLIN MAIL
Page 13: ...Contents GL Glossary GL 1 IN I n d e x IN 1 vi...
Page 64: ...MERLIN MAIL ML System Programming Figure 3 1 MERLIN MAIL ML System Programming Menus 3 2...
Page 151: ...MERLIN LEGEND System Programming Figure 4 3 Immediate Call Handling Call Handling Methods 4 15...
Page 161: ...MERLIN LEGEND System Programming Figure 4 4 Delayed Call Handling Call Handling Methods 4 25...
