Post-Implementation
Day Main Menu
1. Call in on a line programmed for Automated Attendant Service.
2. During or after the greeting, respond to the Touch-Tone Gate, if necessary.
3. Choose a Selector Code offered on the Main Menu.
4. Ensure that the transfer to the appropriate extension, playing of a
submenu, or playing of an announcement is performed.
5. Repeat this test for each Selector Code offered on the Main Menu.
Night Main Menu
See “Night Service Programming” later in this chapter.
Unsupervised Transfer without MERLIN
MAIL — ML Coverage
1.
2.
3.
4.
5.
Place an internal call to the MERLIN MAIL—ML system.
Do not answer the call.
When the MERLIN MAIL—ML system answers, press [*][T] (or [*][8] )
and dial a mailbox number that has unsupervised transfer (Class of
Service 1-3 or 8-10).
One of the following responses should occur:
— If the telephone has an alternate telephone covering its calls,
the call should ring at the alternate telephone.
— If the telephone does not have coverage, the call should be
sent to the system operator (or to the designated Transfer
Redirect Extension).
Perform this test for each extension that has Unsupervised Transfer
assigned without MERLIN MAIL—ML coverage.
Performing Acceptance Tests
5-9
Summary of Contents for MERLIN MAIL
Page 13: ...Contents GL Glossary GL 1 IN I n d e x IN 1 vi...
Page 64: ...MERLIN MAIL ML System Programming Figure 3 1 MERLIN MAIL ML System Programming Menus 3 2...
Page 151: ...MERLIN LEGEND System Programming Figure 4 3 Immediate Call Handling Call Handling Methods 4 15...
Page 161: ...MERLIN LEGEND System Programming Figure 4 4 Delayed Call Handling Call Handling Methods 4 25...
