AT&T MERLIN MAIL, System Programming And Maintenance Manual

Page: 118 / 224

MERLIN MAIL—ML System Programming
Automated Attendant Service uses Selector Code Actions to determine the
action performed when the caller presses the Selector Code. Each Selector
Code (1–9) specified in a menu must be assigned one of the following five
Selector Code Actions:
■
Action 1—Selector Code Transfer
Automated Attendant Service transfers calls to a specific
extension or Calling Group assigned to a Selector Code.
For example, at the Travel Agency, when callers press [2] , they
are connected to extension 11, the corporate travel agent’s
extension.
■
Action 2—Play an Existing Submenu
Automated Attendant Service plays a submenu listing additional
options, from which callers choose another Selector Code.
For example, at the Travel Agency, when callers press [1] at the
main menu to select cruises, they hear the following submenu
listing the types of cruises:
Automated Attendant Service Prompts Caller Response
Caller presses [1] for
information on cruises. The
Automated Attendant Service
plays the “cruises” submenu.
For Caribbean cruises, press [1]
For Hawaiian cruises, press [2]
For Alaskan cruises, press [3]
Caller presses [1] for
information on Caribbean
cruises and hears the
submenu.
For Grand Cayman, press [1]
For Jamaica, press [2]
For Bahamas, press [3]
Caller presses [1] , [2] , or [3]
for information on a particular
cruise.
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Programming the Automated Attendant Menus