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AT&T Merlin Legend MLX-20L Operator'S Manual Download Page 130

Features

Handling an Unsuccessful Transfer

An unsuccessful transfer results when the extension you are

calling is busy or unanswered. The call returns to your
console for further handling. You can do one of the following:

■ 

Take a message from the caller and press

Send/Remove Message  to turn on your co-worker’s
message light. After you press  Send/Remove
Message,  you need to dial the extension or press the
DSS button.

■ 

Continue trying to connect the call by using one of the

following features:

Barge-In allows you to interrupt a call for an

emergency or if you have been instructed to
interrupt.
Camp-On puts the transferred call on hold for
a preset time. (If the call is unanswered, it

rings back at your console. )
Paging allows you to broadcast an
announcement over co-workers’
speakerphones or over a loudspeaker system.

Park and Paging allow you to put a call on hold

and page a co-worker to pick up the call from
another telephone.

4-62

Transfer

Summary of Contents for Merlin Legend MLX-20L

Page 1: ...MERLIN LEGEND Communications System Release 2 0 MLX Direct Line Consoles Operator s Guide 555 620 134 Issue 1 October 1992 ...

Page 2: ...use harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user required to correct the interference at his own expense will be Canadian Department of Communications FCC Interference Information This digital apparatus does not exceed the Class A limits for radio noise emissions set out in the radio in...

Page 3: ...onsole Using Your Direct Line Console Language Choice Direct Line Console Models MLX 28D Console with Direct Selector MLX 20L Console with Direct Station Selector Console Equipment Line and DSS Buttons Lights Console Display DSS Station 1 1 1 2 1 4 1 5 1 6 1 8 1 10 1 12 1 14 1 20 1 23 Contents i ...

Page 4: ...Identifying Call Types 2 3 Making a Call 2 6 Answering a Call 2 9 Transferring a Call 2 11 Setting Up a Conference 2 13 3 Feature Finder 3 1 4 Features 4 1 Feature Availability 4 2 Using Features 4 4 Account Code Entry 4 8 Alarm 4 11 ii Contents ...

Page 5: ...mp On Conference Extension Status Headset Features Messaging Night Service Paging Park Reminder Service System Speed Dial Timer Transfer Features continued 4 12 4 14 4 16 4 18 4 20 4 23 4 27 4 30 4 38 4 41 4 45 4 48 4 53 4 55 4 56 Contents iii ...

Page 6: ...Contents A Feature Codes A 1 B Programming Codes B 1 C Feature Name Display Abbreviations C 1 D Special Characters D 1 E iv System Specifics Contents E 1 ...

Page 7: ...lectrical shock and injury to you and damage to the equipment Read and understand all instructions Follow all warnings and instructions marked on or packed with the telephone Do not use the telephone near water as in a wet basement The telephone can be hazardous if immersed in water To avoid the possibility of electrical shock do not use it when you are wet If you accidentally drop it into water d...

Page 8: ...elephone away from the area in question The telephone s electrical contacts could generate a tiny spark While unlikely it is possible that the spark could ignite heavy concentrations of gas To reduce the risk of electrical shock do not disassemble the telephone There are no user serviceable parts inside Opening or removing covers may expose you to hazardous voltages and incorrect reassembly can ca...

Page 9: ...presentative shall install set options or repair an MFM To eliminate the risk of personal injury due to electrical shock DO NOT attempt to install or remove an MFM from your MLX telephone Opening or removing the module cover of your telephone may expose you to dangerous voltages SAVE THESE INSTRUCTIONS vii ...

Page 10: ...use the additional features available to you and your co workers see the MLX 10D MLX 28D and MLX 20L Display Telephones User s Guide If you have questions about this guide or need additional information see your system manager tie or she is a co worker responsible for managing the system About This Guide 1 ...

Page 11: ...rmation for which you must supply a specific value Dial feature code Constant width type is used for information on telephone display screens or on a PC screen Select Start from the display Bold constant width type indicates information that you enter exactly as shown Dial 55 A smaller italic font is used for additional information provided after the step of a procedure The green light flashes Con...

Page 12: ...n this Guide We welcome your feedback on this guide Please use the feedback form on the next page If the form is missing send your comments to A Sherwood AT T 99 Jefferson Road Rm 2A25 Parsippany NJ 07054 Commenting on this Guide 3 ...

Page 13: ...Your Direct Line Console DLC is a telephone for operators It has the standard features of the MLX 28D and MLX 20L display telephones and features for performing operator tasks This chapter provides an overview of those tasks and describes the console features and equipment About Your Direct Line Console 1 1 ...

Page 14: ...MLX 10D MLX 28D and MLX 20L Display Telephones User s Guide Operator Tasks 1 2 You can use your console to perform the following operator tasks answer inside and outside calls transfer inside and outside calls to an extension or an outside telephone number make inside and outside calls for example for co workers whose telephones are not set up to make outside calls set up conference calls monitor ...

Page 15: ...can use a console with a headset speakerphone modem fax machine or answering machine To use a fax machine modem or answering machine your telephone must have special equipment See your system manager for more information Using Your Direct Line Console 1 3 ...

Page 16: ...ons with factory imprinted buttons in English French or Spanish The system provides prompts and displays in English French or Spanish Your telephone can operate in English French or Spanish independently of the system language When operating in English you set the Reminder Service and Alarm Clock in 12 hour format a m or p m in French or Spanish in 24 hour format 1 4 Language Choice ...

Page 17: ...e DSS is a device that adds extension buttons for one touch dialing of co workers extensions or other inside and outside calling buttons to your console A DLC can be one of the following MLX telephones MLX 28D with or without DSS MLX 20L with or without DSS Illustrations of the consoles and the DSS follow Direct Line Console Models 1 5 ...

Page 18: ...e Console MLX 28D Console with Direct Station Selector This illustration shows the components of your MLX 28D console with the DSS The descriptions of these components follow 1 6 MLX 28D Console with Direct Station Selector ...

Page 19: ...for putting a call on hold Dialpad Number pad for dialing telephone numbers Direct Station Selector DSS A device that adds extension buttons and other inside and outside calling buttons to the console Display Buttons Four imprinted buttons and four non imprinted buttons used to view the different screens and select names features and options from display screen Display Screen 2 line by 24 characte...

Page 20: ...bout Your Direct Line Console MLX 20L Console with DSS This illustration shows the components of your MLX 20L console with the DSS The descriptions of these components follow 1 8 MLX 20L Console with DSS ...

Page 21: ...e call Drop for disconnecting an extension or line from a conference call H o l d for putting a call on hold DialPad Number pad for dialing telephone numbers Direct Station Selector DSS A device that adds extension buttons and other inside and outside calling buttons to he console Display Buttons Four imprinted buttons and ten non imprinted buttons used to view the different screens and select nam...

Page 22: ...About Your Direct Line Console Direct Station Selector This illustration shows the components of a DSS The descriptions of these components follow 1 10 Direct Station Selector ...

Page 23: ...er speakerphones to park calls and to handle outside calls The console can be configured with two DSSs to provide 3 pages of 100 extensions each Fixed Buttons Ten additional buttons including Message Status and three Page buttons The six remaining buttons on the first DSS are not used If a second DSS is connected to the console the 10 buttons at the bottom of the second DSS are not used Fixed Mess...

Page 24: ... headset handset and speakerphone at the same time Check with your system manager before simultaneously Headsets trying to use this equipment Four headsets are available for use with your console The StarSet Headset has a single ear tip and is worn without a headband The Mirage Headset has a single disk shaped receiver and is worn without a headband The Supra Headset has a single disk shaped recei...

Page 25: ...he Modular Amplifier connects the StarSet Mirage Supra and Supra NC headsets to a telephone equipped with a modular handset The Modular Amplifier has volume and mute controls MLX 20L and MLX 28D consoles should use this amplifier Console Equipment 1 13 ...

Page 26: ...n can be programmed for one step feature use Two or more of your line buttons are programmed as either Intercom ICOM or System Access SA buttons You cannot have both ICOM and SA buttons provide two options for call announcement depending on how they are labeled Ring makes the telephone ring at the destination extension Voice turns on the speaker at the destination extension so you can start speaki...

Page 27: ...uttons can be programmed as inside Auto Dial buttons This feature enables one touch dialing of inside extensions The buttons are labeled accordingly See Chapter 4 for a description of Auto Dial Your system might have a few line buttons programmed as operator feature buttons These operator specific features are used to turn on a co worker s message light leave a message on a display telephone or al...

Page 28: ...About Your Direct Line Console The following illustration shows an example of programmed and labeled line buttons on an MLX 28D console 1 16 Line and DSS Buttons ...

Page 29: ...numbers can be the following numbers or codes Extension numbers of co workers for transferring or making inside calls Extension numbers for paging co workers over speakerphones or loudspeaker systems Page feature or for parking calls Park puts a call on hold so that it can be picked up at another extension Park feature See Chapter 4 for more details on these features DSS buttons for lines If your ...

Page 30: ...d the second 50 extensions on the DSS Page 3 accesses the third number on each DSS button and the third 50 extensions on the DSS If you have two DSSs Page 1 on the first DSS accesses the first 100 extensions Page 2 on the first DSS accesses the second 100 extensions Page 3 on the first DSS accesses the third 100 extensions Using the Message Status Button You use the Message Status button with Page...

Page 31: ...About Your Direct Line Console Example of DSS Buttons The following illustration shows how DSS buttons may be programmed Line and DSS Buttons 1 19 ...

Page 32: ...h line button has a red light and a green light next to it These lights provide the following information Red Light Green Light Meaning On Off On On Off Off 1 20 Lights Off You are automatically connected to this line when you lift the handset On Line is in use or the feature on this button is in use On You are using this line Flashing Call on this line is incoming Fast flashing You put call on th...

Page 33: ...Pool Line Group Page and Page All Extensions Extensions Line Person is not on the telephone and is not using Do Not Disturb At least one line in the pool is available This line is available These features are not in use Person is on the phone or is using Do Not Disturb All lines in the pool are busy This line is in use These features are in use This person IS calling you A call you transferred to ...

Page 34: ...mmed with inside extensions The red light next to an Auto Dial button is on when your co worker has an operator message waiting To alert a co worker about a message you can use Send Remove Message to turn on a message light on his or her telephone However if the message light is already on sending a second message may turn it off To help you avoid errors your DSS has a Message Status button that l...

Page 35: ...g during button programming and feature usage and feedback messages If you have an MLX 20L console you have a 7 line by 24 character display screen and 14 display buttons four imprinted buttons and ten non imprinted buttons If you have an MLX 28D console you have a 2 line by 24 character display screen and eight display buttons four imprinted buttons and four non imprinted buttons Following are il...

Page 36: ... The buttons are Home Menu More and Inspct Inspect 10 Non Imprinted Display Buttons The labels defining the function of these buttons appear on the display Use them to select the corresponding features and options shown on each screen Feature Button Use to view the Feature screen and quickly select features you use often 1 24 Console Display ...

Page 37: ...defining the function of these buttons appear on the display Use them to select the corresponding features and options on each screen Feature Button Use to view the Feature screen and quickly select features you use often The imprinted and non imprinted display buttons function similarly on both consoles so the explanations are combined in this guide Any separate explanations and illustrations are...

Page 38: ... both consoles The screen information changes when you make or receive a call and when you use features To return to the Home screen at any time press Home In these illustrations the lines on the Home screen are numbered to help you identify information Refer to this illustration as you read the following pages 2 Line Display Home Screen 1 26 Console Display ...

Page 39: ...sted Message to alert others with display telephones the message you selected appears as a reminder For more information on Posted Message see Chapter 4 When you are receiving a call or when a call you transferred is returning to you you see where the call originated the name or extension for inside calls or the line the call is on for outside calls Console Display 1 27 ...

Page 40: ... extension number or extension alphanumeric label To see who transferred a call to you press More When you are using a feature Line 1 shows the feature name and may prompt you to enter information If the greater than symbol is shown press More to see additional features or information Line 2 shows the date and time and reminds you of held and waiting calls Lines 3 through 7 show Personal Directory...

Page 41: ...eviated especially on the 2 Iine display For example Alarm Clock which appears on line 6 of the 7 line display is shown as AlClk on the 2 line display For a listing of feature names as they appear on the display see Appendix C Selecting a Feature From the Menu Screen To select a feature from the Menu screen press the unlabeled display button next to it on the 7 line display or under it on the 2 li...

Page 42: ...About Your Direct Line Console 7 Line Display Menu Screen 2 Line Display Menu Screen 1 30 Console Display ...

Page 43: ...crease or increase the contrast On an MLX 20L console adjust the contrast with the sliding control on the top To Display Additional Screen Information If the greater than symbol appears next to or above More it indicates that additional information is available To see this information press More A screen similar to the one in the following illustration is shown Console Display 1 31 ...

Page 44: ...th consoles enable you to preview and or display information Inspecting Calls If you are on a call and another call comes in press Inspct for information on the new call Line 1 of the Inspect screen shows the same calling information as the Home screen For more information see Home Screen earlier in this chapter 1 32 Console Display ...

Page 45: ... line button press Inspct and then the line button Line 1 shows the name of the feature such as Account Code Entry Displaying DSS Button Information To see the extension posted message and Do Not Disturb status of a DSS button press Inspct and then the DSS button 7 Line Display Inspect Screen Console Display 1 33 ...

Page 46: ...ations for both consoles provides quick access to the features used most often As you handle calls the Feature screen lists features appropriate to your calling activity The features on this screen change depending on how you are using your console To see the feature options available to you press Feature 1 34 Console Display ...

Page 47: ...About Your Direct Line Console 7 Line Display Feature Screen 2 Line Display Feature Screen Console Display 1 35 ...

Page 48: ...itions and results and the corresponding features For the following table your handset is hung up or you have a dial tone on an inside line Feature 7x24 2x24 Displayed Display Display Account Code Entry Account Code Acct Follow Me Follow Me FlwMe Last Number Dial LastNumDial Last Pickup Pickup Pkup Pickup Group Pickup Grp PkupG Loudspeaker Page Loudspkr Pg LdsPg NOTE Group Pickup and Loudspeaker P...

Page 49: ...tive Callback Your console is ringing at an extension or is connected to an inside call Feature Displayed Barge In Camp On Leave Message Park 7x24 Display Barge In Camp On Leave Msg Cback Sel 2x24 Display Barge Camp LvMsg CbckS 7x24 2x24 Display Display Barge In Barge Camp On Camp Leave Msg LvMsg Park Park Console Display 1 37 ...

Page 50: ...console is connected to an outside line Feature 7x24 Displayed Display Account Code Entry Account Code Camp On Camp On Follow Me Follow Me Last Number Dial Last NumDial Park Park 2x24 Display Acct Camp FlwMe Last Park 1 38 Console Display ...

Page 51: ...onsole immediately To use features not addressed in this section see Chapter 4 for all the options available to you Basic Skills This section provides you with the basic skills needed to answer make hold transfer and conference telephone calls and to program console buttons Basic Skills 2 1 ...

Page 52: ... Answer All if activated sends calls to the headset or the designated destination Using a speakerphone NOTE The following procedures simply instruct you to use your headset to receive a call If you have questions on using your particular headset see your system manager 2 2 Basic Skills ...

Page 53: ...ice by checking the console or DSS lights by pressing the line button next to the flashing green light and viewing your display Call information stays on your display as long as you are connected to the call Inspect can be used for ringing calls if you are already on the phone or for calls on hold The following table shows the types of distinctive rings and the information you see on your display ...

Page 54: ...nd fast flashing light next to DSS button Display shows Call Type OUTSIDE on line 1 outside page 1 On line 1 page 2 TRK 810 shows The number 810 is the line number assigned by the system not the phone number If ANI is available line 1 page 1 shows Outside 555 1234 and line 2 page 2 shows TRK 810 Ext 23 or Wayne Ext 23 Oper Ext 24 or MARY Ext 24 inside 2 4 Identifying Call Types ...

Page 55: ...xt to DSS button for CampRet extension you o r transferred a call to CampRet ParkRet o r Park Ret Ext 23 JOHN Ext 23 Ext 23 JOSE Ext 23 returning Camp On call returning parked call NOTE If the person to whom you transferred a call is unavailable the call returns to your console for further handling Unanswered Camp On calls and unanswered parked calls also return to your console Identifying Call Ty...

Page 56: ... button 2 Lift the handset press Speaker or use the headset 3 Press a DSS or Auto Dial button for the extension or dial the extension number Your co worker s phone rings To Make an Inside Voice Announced Call 1 Press ICOM Voice or SA Voice 2 Lift the handset press Speaker or use the headset 3 Press a DSS or Auto Dial button for the extension or dial the extension number Call beeps on that person s...

Page 57: ...aker or use headset 3 Listen for a dial tone dial the telephone number include the dial out code if necessary or press the programmed outside Auto Dial button 4 If you are making the call for a co worker continue with these steps to transfer the call a When the outside party answers announce the call b Press Transfer to put the outside call on hold c Press the DSS or Auto Dial button for your co w...

Page 58: ...grammed or if you have an MLX 20L console you can use your Personal Directory You can also use Auto Dial Last Number Dial Saved Number Dial or Speed Dial See the MLX 10D MLX 28D and MLX 20L Display Telephones User s Guide for more information on these features 2 8 Making a Call ...

Page 59: ...et Auto Answer All if activated sends calls to the headset or the designated destination Using a speakerphone NOTE The following procedures simply instruct you to use your headset to receive a call If you have questions on using your particular headset see your system manager Answering a Call 2 9 ...

Page 60: ...er or use the headset You are automatically connected to the line with the steady red light To Answer a Voice Announced Call You can answer a voice announced call a call over your speakerphone in any of the following ways Use the headset Press Mute to talk over your speakerphone Press HFAI If HFAI is on before the call comes in you can talk directly into the speakerphone Lift the handset 2 10 Answ...

Page 61: ...xt to the button for the person s extension If the light is on the person is unavailable Consider using Camp On Paging or Park and Paging See Chapter 4 for more information on these features If the light is off go to Step 2 2 Press Transfer The call is put on hold automatically and the system selects an SA or ICOM button 3 Press the Auto Dial button or dial the person s extension If the person is ...

Page 62: ...a line button to get an outside line or press an SA button and dial the dial out code You hear a dial tone 3 Dial the outside number If the person is available hang up The call is transferred If the person is unavailable return to the caller by pressing the SA or line button with the held call Transferring a Call ...

Page 63: ... add another person If the next call is an inside extension press an ICOM or SA button if it is an outside number press an SA or line button If any SA buttons are available the system automatically selects one CAUTION If the system selects an SA Voice button you hear a beep instead of ringing after you dial the extension to be included in the conference If the call is not answered your conversatio...

Page 64: ...d another person You are separated from the conference while you add the next person but the participants can still talk The display prompts you to add another participant 7 Repeat Steps 3 through 5 8 While on a conference Disconnect yourself without ending the conference by pressing Hold Do not use Drop to disconnect a participant when the conference is on hold or to disconnect yourself from a co...

Page 65: ...g and Transferring a Call Making a Call and use features for Chapter 4 lists features alphabetically with descriptions and step by step instructions for programming and use For information on the standard features you can use see the MLX 10D MLX 28D and MLX 20L Display Telephones User s Guide Feature Finder 3 1 ...

Page 66: ...status of hotel housekeeping services Extension Status Set your system to cover outside calls after Night Service business hours Respond to a system alarm Alarm Set a wake up call Reminder Service Post a message to inform co workers with display Messaging telephones that you are temporarily unavailable Remind yourself and co workers of appointments Reminder Service Time calls meetings or breaks wi...

Page 67: ...Auto Dial of inside and outside calls Use a code to dial an outside number quickly System Speed Dial Transfer a call to a busy extension and hold it Camp On there for a preset time Page co workers over their speakerphones or a Paging loudspeaker system Broadcast an announcement Paging Put a call on hold and page a co worker to pick it Park and up at another telephone Paging Notify co workers that ...

Page 68: ...nt to See Enter account codes when making an outside call Account Code Entry Use a programmed button for one touch dialing Auto Dial of Inside and outside calls Use a code to dial outside numbers quickly System Speed Dial 3 4 Feature Finder ...

Page 69: ...s discussed in Chapter 2 This chapter lists these features alphabetically and provides instruction for when and how to use them Before using these features a quick review of the next section Feature Availability and System Specifics in Appendix E can help you determine which features are available for your console Features 4 1 ...

Page 70: ...ich screen the feature can be selected The check mark indicates that a programmed line button is needed for that feature For more information on additional features available to you see the MLX 10D MLX 28D and MLX 20L Display Telephones User s Guide Feature Codes are listed in Appendix A Programming Codes are listed in Appendix B 4 2 Feature Availability ...

Page 71: ...tion Status Headset Features Headset Auto Answer Headset Handset Mute Headset Hang Up Headset Status Messaging Leave Message Send Remove Message Posted Message X X Night Service Paging Speakerphone Paging Loudspeaker paging X Park Reminder Service X Missed Reminder Reminder Set Reminder Cancel System Speed Dial Timer X Feature Availability 4 3 ...

Page 72: ... available from your display Some features are offered on the Menu screen and others on the Feature screen To use a feature from the display 1 2 3 Press the Feature or Menu button If the feature name you need is not shown press More Press the display button next to or below the feature you need NOTE Some features require additional information for which you will be prompted as necessary 4 4 Using ...

Page 73: ...g a Programmed Button Some features can be programmed onto a line button for one touch use or to turn features on and off Your console may already have features such as Night Service programmed onto a button You can program any unlabeled line buttons with additional features When a feature is programmed on a button just press that button to use the feature To program features onto buttons you can ...

Page 74: ... your entry or selection If you are unable to program your console someone may be programming the system See your system manager To Program Features By Using the Display 1 2 3 4 5 6 7 Label button to be programmed with the feature name Press Menu Select Ext Program Prog to begin programming On MLX 28D consoles press More then press Prog Select Start Press the button you labeled Select ListFeature ...

Page 75: ...m 10 Press Home To Program Features By Using Programming Codes 1 2 3 4 5 6 Label the button to be programmed with the feature name Press Feature and dial 00 Press the button you labeled Dial the programming code If you dial more numbers after the code you must select Enter from the display Press Feature again and dial 00 Using Features 4 7 ...

Page 76: ...code for incoming calls is optional Optional If you choose to use account codes you can enter them on both incoming and outgoing calls either before or during the call You can change a code you have entered either required or optional by entering a new one even after the call is answered To obtain a list of account codes for your organization contact your system manager for information on who in y...

Page 77: ...isplayed press More Select AccountCode Acct Press Home To Enter an Account Code Before a Call 1 2 3 4 5 Do one of the following Press Account Code Press Feature then select AccountCode Acct or dial 82 The display prompts you to enter an account code Dial the account code followed by Press any SA or line button Lift the handset press Speaker or use the headset Dial the telephone number including th...

Page 78: ... with the first participant To add participants with associated account code entries press Conf repeat Steps 1 2 3 and 5 and press Conf again To Enter or Change an Account Code During a Call 1 To enter or change an account code during a call do one of the following Press Account Code Press Feature then select AccountCode Acct or dial 82 2 Dial the account code followed by If you make an error when...

Page 79: ...e system the red light next to your Alarm button goes on Report the alarm immediately The red light stays on until the problem is cleared by your system manager NOTE The Alarm button must be programmed on your console by your system manager Alarm 4 11 ...

Page 80: ...able from your display s Menu screen To Set the Alarm Clock 1 2 3 4 5 6 Press Menu Select Alarm Clock AlClk The display shows the alarm status On Off and the time set Dial 4 digit time from 0100 to 1259 for English language operation or from 0000 to 2359 for French or Spanish language operation If you make an error select Reset Reset and redial the time Select AM or PM for English only Select On P...

Page 81: ...Features To Cancel the Alarm Clock Setting 1 Press Menu 2 Select Alarm Clock AlClk 3 Select Off 4 Press Home The bell disappears from the Home screen Alarm Clock 4 13 ...

Page 82: ... extension lights when that extension is busy or using Do Not Disturb The red light beside the Auto Dial button lights when your co worker has an operator message For instructions on using Auto Dial buttons to enter account codes see Account Code Entry in this chapter To Program an Auto Dial Button 1 Label the button to be programmed with a name or other identifier 2 Press Menu 3 Select Ext Progra...

Page 83: ...number including dial out code long distance carrier code area code and any special characters Select Enter Repeat Steps 5 through 11 to program additional numbers Press Home NOTE Account codes access codes and outside phone numbers can be programmed as outside Auto Dial buttons Special characters may be needed when programming an outside Auto Dial button For more on special characters see Appendi...

Page 84: ... on Do Not Disturb see the MLX 10D MLX 28D and MLX 20L Display Telephones User s Guide You cannot use Barge In on the following A conference call if the conference already has the maximum number of participants Telephones that have forwarded calls by using Coverage Forward or Follow Me You hear ringing at the extension you are calling Telephones that have Privacy in use You hear a fast busy signal...

Page 85: ... Feature 3 Select Barge In Barge Both parties hear a tone NOTE If your console has a programmed Barge In button place the call and then press the button to activate the feature Barge in must be programmed onto a line button by your system manager Barge In 4 17 ...

Page 86: ... hear three rings You can use Camp On with either a programmed line button or a feature code or by selecting it from the Feature screen To Program a Camp On Button 1 2 3 4 5 6 7 8 Label the button to be programmed as Camp On Press Menu Select Ext Program Prog Select Start Press the button you labeled Camp On Select ListFeature List Select CampOn Camp If this feature is not displayed use FindFeatur...

Page 87: ...set To Use Camp On with One Touch Transfer with Manual Completion 1 While active on a call press a DSS or Auto Dial button for the extension 2 Press Feature and select CampOn Camp or dial 57 or press the programmed Camp On button 3 Hang up press Speaker or use the headset NOTE See To Use Camp On with Manual Dial if your system is programmed for One Touch Transfer with automatic completion Camp On ...

Page 88: ... a line with you can join the conference on that line and is counted as one of the five participants You can consult privately with each participant before adding the participant to the conference If you originate a conference and then decide to drop out the entire conference call is disconnected However you can put the call on hold while the conference continues and still receive calls NOTE The t...

Page 89: ...outside press an SA or line button NOTE If you have any available SA buttons the system automatically selects one CAUTION If the system selects an SA Voice button you hear a beep instead of ringing after you dial the extension to be included in the conference If the call is not answered your conversation with other parties on the conference is broadcast on that extension s speakerphone You must be...

Page 90: ...the next participant Repeat Steps 3 through 5 While on a conference Disconnect yourself without ending the conference by pressing Hold Participants can converse and you can receive calls Rejoin the conference by pressing any line button for a conference participant To drop an inside conference participant press Drop and then press the ICOM or SA button To drop an outside participant press Drop and...

Page 91: ...alth care services it might be used to monitor the status of rooms You can change status either at the console or at the extension using either a programmed line button or a feature code but you can monitor status only from a console NOTE Extension status must be programmed system wide and assigned to the console You must know your company s assignments for each status and have programmed line but...

Page 92: ... is occupied and telephone is in regular call handling status ES1 means that the light next to that extension is flashing Room is unoccupied and ready for cleaning outside calls cannot be made from the telephone ES2 means that the light next to that extension is on Room is vacant and outside calls cannot be made from the telephone 2 Press Menu 3 Select Ext Program Prog If this feature is not displ...

Page 93: ...ter Repeat Steps 5 through 9 to program more buttons Press Home To Change Extension Status from your Console 1 Press one of the following programmed buttons E S O f f ES1 ES2 or press Feature and dial 760 for ES Off 761 for ES1 762 for ES2 2 Press a DSS or Auto Dial button for the extension you want to change The light next to the ES button goes off Extension Status 4 25 ...

Page 94: ...ed to ES Off from the extension except in calling groups To Change Extension Status on a Single Line Telephone 2 Dial one of the following 45 for ES1 44 for ES2 3 Hang up To Change Extension Status on a Multiline Telephone Features 1 Press Feature 2 Dial one of the following 45 for ES1 44 for ES2 4 26 Extension Status ...

Page 95: ...button must be programmed by your system manager You can program the console with Headset Auto Answer to deliver calls automatically to the headset so that you do not need to press line buttons to answer calls As each call comes in you hear a tone and you can begin speaking after it Headset Handset Mute temporarily turns off the microphone in your headset or handset so that you can talk with someo...

Page 96: ... for Headset Status Select Enter 10 Repeat Steps 5 through 9 to program the other buttons 11 Press Home To Use Headset Feature Buttons 1 2 3 4 5 Unplug handset Plug headset into console Press Headset Status to change from handset to headset The green light goes on You can talk and be heard through the headset Press the line button to answer calls or press HeadsetAuto Answer to activate automatic c...

Page 97: ...that is to program over this button the green light next to Headset Status must be off To Turn off the Headset To turn off the headset during a call Headset Handset Mute Press once to stop your voice transmission through the headset Press again to resume Speaker Press once to transfer the call from your headset to the speakerphone Press again to return the call to the headset If the call is discon...

Page 98: ...ones know when you are unavailable See Posted Message later in this section Co workers can also leave messages on your display For more on receiving messages see the MLX 10D MLX 28D and MLX 20L Display Telephones User s Guide Leave Message Use Leave Message to leave a display message for co workers with display phones Your co worker s message light goes on after you leave the message To use Leave ...

Page 99: ...other reason Send Remove Message The Send Remove Message button toggles between sending and removing operator messages Use the Message Status button to determine if an operator message is currently present Press the programmed button labeled Send Remove Message to toggle another extension s message light or leave a message on a display telephone The Send Remove Message button will turn off a co wo...

Page 100: ...ou must press the appropriate Page button to see the message status of these extensions You can also check message status if you have Auto Dial buttons programmed with co workers extensions If the red light next to the Auto Dial button is on the co worker s message light is on When you send a message to an extension with an MLX display telephone it turns on the message light and delivers the messa...

Page 101: ... Remove Message Select ListFeature List Select Send RmvMsg SdMsg If this feature is not displayed use FindFeature Find or press More Press Home To Use Send Remove Message with a DSS 1 Press Message Status The green light next to the button goes on 2 Check the red light next to DSS button for the extension If the red light is on the person has an operator message If the red light is off the person ...

Page 102: ...If Message Status is on you can still place calls using DSS buttons To Use Send Remove Message with Auto Dial 1 Check the red light next to the Auto Dial button for extension If the red light is on the person has an operator message waiting if the red light is off the person does not have an operator message waiting 2 To turn message light on or off press Send Remove Message or press Feature and d...

Page 103: ...message light that was turned on by another operator Posted Message Use Posted Message to let co workers with display telephones know when you are unavailable When a co worker dials your extension the Posted Message you have chosen appears on his or her display You do not need a display console to post messages Co workers can also post messages from their telephones When you dial their extensions ...

Page 104: ...NFERENCE 02 OUT TO LUNCH 07 WITH A CLIENT 03 AT HOME 08 WITH A CUSTOMER 04 OUT SICK 09 AWAY FROM DESK 05 IN A MEETING 10 OUT ALL DAY NOTE When you turn on the Do Not Disturb feature the system automatically posts the message Do Not Disturb When you turn off the feature the system removes the message You can also post or remove the Do Not Disturb message with the Posted Message button but this does...

Page 105: ... message you want is not shown press More on the MLX 28D console 4 Select Post Select Next or Prev Message appears on your display and on caller s display phone when they call you 5 Press Home To Cancel a Posted Message 1 Press Menu 2 Select Posted Msg Post 3 Select Cancel Cancl 4 Press Home Messaging 4 37 ...

Page 106: ...an be set up so that you have to enter a password to make an outside call Your company can program Night Service to turn on and off automatically at preset times If your system is not programmed this way you must turn Night Service on when you leave for the night and off when you start your day NOTE Night Service must be programmed for your system and you must have a programmed line button on the ...

Page 107: ...is not displayed use FindFeature Find or press More Press Home To Use Night Service 1 Press Night Service When a password is not required the green light next goes on when Night Service is on and off when Night When a password is required the green light flashes 2 Dial the password if required NOTE to the button Service is off You must complete password within 60 seconds or start procedure again I...

Page 108: ...n override the restriction as follows 1 Without lifting the handset press Hold 2 Dial the override password 3 Lift the handset 4 Dial the outside number as you would during work hours NOTE Numbers which are programmed into the system s Night Service emergency list can be dialed without a password This list of numbers can include up to ten telephone numbers with a maximum of 12 digits each 4 40 Nig...

Page 109: ...mbers can be assigned for paging all speakerphones Page All or for paging only those speakerphones in certain groups Group Page Loudspeaker Paging is broadcast to everyone in the building or a particular area called a zone depending on how the loudspeaker system is set up You can use Loudspeaker paging by pressing Feature and selecting Loudspeaker Page from your display You can also have a Loudspe...

Page 110: ...u Select Ext Program Prog lf this feature IS not displayed press More Select Start Press the button you labeled Group Page name or Page All Select ListFeature List Select Group Page GrpPg If this feature is not displayed use FindFeature Find More Dial the extension for Group Page or Page All Select Enter Press Home or press then 4 42 Paging ...

Page 111: ...name or Page All or dial the Group Page or Page All extension or press the DSS button 4 Make announcement after beep NOTE Using the speakerphone can create a feedback tone People who are using their speakerphones will not hear a Speakerphone Page Speakerphone Paging does not override Do Not Disturb Paging 4 43 ...

Page 112: ...sPg 5 Dial the code for the page zone if necessary 6 Make announcement NOTE Using the speakerphone can create a feedback tone If the loudspeaker system has more than one zone you will hear a beep or dial tone after selecting Loudspeaker Page Then dial the code number provided by your system manager for the zone you want to page 4 44 Paging ...

Page 113: ... at your extension or at a specific Park Zone You cannot park a call at a Park Zone where another call is parked A co worker can pick up the call from the nearest phone by using Pickup and dialing the extension line or Park Zone you announced If the call is not picked up after a set time it returns to your console Park can be used with a programmed Park or Park Zone button NOTE Park Zone extension...

Page 114: ...ess Menu Select Ext Program Prog If this feature is not displayed press More Select Start Press button you labeled Park or Park zone Select ListFeature List Select Park or select Park zone PrkZn dial the Park Zone extension and select Enter If this feature is not displayed use FindFeature Find or press More Press Home 4 46 Park ...

Page 115: ...Press Park zone Press Transfer dial the Park Zone extension and press Transfer again Press the DSS button for the Park Zone If manual completion is programmed hang up 2 Set up page For Speakerphone Page press the DSS button or press Group Page name or Page All button or dial the extension for Group Page or Page All For Loudspeaker Page press Loudspeaker Page button or press Feature and select Loud...

Page 116: ...ringing and the reminder is identified as a missed reminder Missed reminders also result when the extension is busy A set reminder will ring at the same time every day until you cancel it Your system can be set to cancel all reminders automatically at a certain time each day You can program line buttons as Reminder Set and Reminder Cancel or use feature codes to set and cancel reminders NOTE You m...

Page 117: ...nish language operation use a 24 hour clock format To Program Reminder Service Buttons 1 2 3 4 5 6 7 8 Label the button to be programmed as Reminder Set Reminder Cancel or Missed Reminder Press Menu Select Ext Program Prog If this feature is not displayed press More Select Start Press the button you labeled Reminder Set Reminder Cancel or Missed Reminder Select ListFeature List Select Reminder Rmi...

Page 118: ...e extension The light next to Reminder Set goes out For English language operation dial a four digit time from 0100 to 1259 For French or Spanish language operation dial a four digit time from 0000 to 2359 For English language operation only dial 2 A for a m or 7 P for p m The light goes on next to Reminder Set Repeat Steps 2 through 4 for each additional telephone Press Reminder Set 4 50 Reminder...

Page 119: ...ok at display If reminder call was answered you see extension A time AM PM If reminder call was missed you see extension X time AM PM If reminder call has not been placed yet you See extension time AM PM 4 Press Reminder Set To Cancel a Set and Answered Reminder 1 Press Reminder Cancel or press Feature and dial 81 2 Press the DSS or Auto Dial button for the extension Reminder Service 4 51 ...

Page 120: ...hows the time name and extension of the last missed reminder Press the programmed Reminder Cancel button or press the programmed Feature button and dial 81 The display shows Event deleted If there is more than one missed reminder press the More button or press the Feature button and dial 28 Repeat Steps 2 and 3 until the display reads NO More Rmdrs Press the programmed Missed Reminder button The g...

Page 121: ...can also program line buttons with System Speed Dial codes just press the line button to reach the telephone number If your company has programmed the System Directory it contains the same numbers associated with System Speed Dial Codes The codes are simply the way to access your System Directory You can access the System Directory through the Display menu NOTE System Speed Dial must be programmed...

Page 122: ...lect ListFeature List Select SysSpeedDl SpdDl If feature is not displayed use Find Feature Find or press More Dial the 3 digit System Speed Dial code and select Enter Press Home To Use System Speed Dial 4 54 1 Lift handset press Speaker or use the headset 2 Press the programmed System Speed Dial button or press Feature and dial the three digit Speed Dial code Call is placed automatically System Sp...

Page 123: ...ues counting NOTE If timing a call the timer will not stop automatically when the call is completed To Turn Timer On 1 Press Menu 2 Select Timer If this feature is not displayed press More The display returns to the Home screen and the timer starts counting automatically To Turn Timer Off 1 Press Menu 2 Select Timer If this feature is not displayed press More The display returns to the Home screen...

Page 124: ...tation to an inside extension only you speak to the person receiving the call before completing the transfer When transferring without consultation to an inside extension or an outside number you complete the transfer without speaking to the person receiving the call How you transfer calls depends on the following System setup The system is either programmed or not programmed for One Touch Transfe...

Page 125: ...ansfer in this section Whether the number accepting the transfer is an extension or an outside number See To Transfer to an Inside Extension Using One Touch Transfer and To Transfer to an Inside Extension without Using One Touch Transfer for inside transfers and To Transfer to an Outside Number for outside transfers Features chosen to handle unsuccessful transfers If the person receiving the trans...

Page 126: ...n without Using One Touch Transfer Whether or not your system is programmed for One Touch Transfer you can transfer an inside or outside call to an inside extension as follows 1 If your console has DSS or Auto Dial buttons check the light next to the button for the person s extension If the light is on the person is unavailable See Handling an Unsuccessful Transfer in this section If the light is ...

Page 127: ...de call only to a co worker whose phone has the same line buttons as your console 1 Check the light next to the DSS or Auto Dial button for the person s extension If the light is on the person is unavailable See Handling an Unsuccessful Transfer in this section If the light is off go to Step 2 2 Press the button for the person s extension The call is put on hold and the extension is dialed automat...

Page 128: ...on If the light is on the person is unavailable See Handling an Unsuccessful Transfer in this section If the light is off go to Step 2 2 Press the button for the person s extension The call is transferred automatically With manual completion 1 Check the light next to the DSS or Auto Dial button for the person s extension If the light is on the person is unavailable See Handling an Unsuccessful Tra...

Page 129: ...our system manager Your communications system may have restrictions on outside transfers NOTE Calls transferred to outside numbers may vary in transmission quality 1 Press Transfer The call is put on hold automatically 2 Press a line button to get an outside line or press an SA button and dial the dial out code You hear a dial tone 3 Dial the outside number If the person is available hang up The c...

Page 130: ...to dial the extension or press the DSS button Continue trying to connect the call by using one of the following features Barge In allows you to interrupt a call for an emergency or if you have been instructed to interrupt Camp On puts the transferred call on hold for a preset time If the call is unanswered it rings back at your console Paging allows you to broadcast an announcement over co workers...

Page 131: ...Not all features can be activated by a code Some features like Do Not Disturb require programming onto a line button so the light next to the button can provide a visual reminder when the feature is in effect This appendix lists the features you can use with feature codes The features explained in this guide are checked For more on features you can use that are not explained in this guide see the ...

Page 132: ... 761 extension 44 762 extension Follow Me 34 extension Forward 33 extension or phone number Forward and Follow Me cancel all cancel one cancel from your phone 34 34 extension 33 your extension Last Number Dial 84 Language English French Spanish 790 791 792 Messaging cancel message delete message 53 extension leave message 26 25 28 next message Send Remove message 38 extension Feature must be activ...

Page 133: ...kup group inside outside 88 9 extension 9 line Privacy on off 31 31 Recall 775 Reminder Service cancel reminder 81 extension set reminder 81 ext time A or P System Speed Dial code 600 729 Feature must be activated with a feature code Feature is explained in this guide English language only Feature Codes A 3 ...

Page 134: ...es See Chapter 4 for instructions for programming features You can program features using the console display or with the programming codes that follow The following chart includes programmable features you and co workers can use The features explained in this guide are checked For information on the features that are not explained in this guide see the MLX 10D MLX 28D and MLX 20L Display Telephon...

Page 135: ...ion individual secondary 41 extension group 42 group inside off 48 inside outside on off 48 49 46 VMS Off Do Not Disturb 47 Extension Status Extension Status Off Operator Extension Status 1 Operator Extension Status 1 Extension Status 2 Operator Extension Status 2 760 761 45 762 44 Feature is explained in this guide Feature must be programmed on line button Denotes features that set up how your ph...

Page 136: ...ssage 25 751 38 Night Service 39 Notify Notify Receive Notify Send 758 extension 757 extension Paging Group Paging 22 group ext Park 86 Park Zone 22 zone Personalized Ring Personal Speed Dial 32 ring 1 8 01 24 21 number Feature is explained in this guide Feature must be programmed on line button Denotes features that set up how your phone works a programmed button is not needed to use them Program...

Page 137: ...eviated on 342 341 346 delayed all lines delayed one line immediate all lines immediate one line 36 347 37 345 35 85 no ring all lines no ring one line Saved Number Dial Signaling 23 extension System Speed Dial button 24 system speed dial code 500 729 Voice Announce on off 10 10 Feature is explained in this guide Feature must be programmed on line button Feature sets up how phone works programmed ...

Page 138: ...n some features can be used from the Feature or Menu screens Feature names that do not fit into the character limits of the display screen are abbreviated This appendix lists the features that you can use on your console For more On features see the MLX 10D MLX 28D and MLX 20L Display Telephones User s Guide Feature Name Display Abbreviations C 1 ...

Page 139: ...e Inside In Outside Outside Out Feature Name Display Abbreviations Barge In Barge In Barge Callback Automatic Callback Cback Auto CbckA Selective Callback Cback Sel CbckS Call Waiting CallWaiting CWait Camp On Camp On Camp Conference Conference Conf Contrast Ctrst Coverage Coverage Cover Group Group Group Inside CoverInside CvIns Off CoverageOff Cvoff Primary Individual Primary Prmry Secondary Ind...

Page 140: ...on Ext Program Prog Programming Extension Status ES Status ES Extension Status Off ES Off ESOff Extension Status 1 ES1 ES1 Extension Status 2 ES2 ES2 Feature Button Feature Btn Find Feature FindFeature Find Follow Me Follow Me FlwMe Forward Forward Forwd Headset Hdset Hdset Auto Answer AutoAnswer Auto Hang Up Hang Up Mute Mute Mute Status Status Stat Group Calling Group Call GrpCl Last Number Dial...

Page 141: ...y Notify Ntfy Notify Receive Receive Recv Notify Send Send Send Operator ES Status Operator ES Op ES Paging Group Page Group Page GrpPg Loudspeaker Page Loudspkr Pg LdsPg Park Park Park Park Zone Park Zone PrkZn Personalized Ring PersonalRng PRing Pickup Pickup Pkup General General Genrl Group Pickup Grp PkupG Inside extension Extension Ext Outside line Line Line Only if a loudspeaker page port is...

Page 142: ...ame Display Abbreviations All lines One line Delayed ring Immediate ring No ring Abbreviated Ring All Lines AllLn One Line 1Line Delay Ring Immed Ring Delay Immed No Ring Abbreviated No Abbrv Saved Number Dial SaveNumDial Save Shared System Access Shared SARng ShRng Ring Signaling Signal Signl System Speed Dial Sys SpeedDl SpdDl Timer Timer Timer Transfer Transfer Trans Voice Announce Place calls ...

Page 143: ...led automatically Some dialing sequences need special characters For example you would press Hold to insert a pause p after the dial out code in a dialing sequence so the system is allowed to seize an outside line before dialing the number It can also be used to separate a phone number from an extension number Special Characters D 1 ...

Page 144: ...e in the dialing sequence Multiple consecutive pauses are allowed Conf f Flash Sends a switchhook flash Must be the first entry in the dialing sequence For Extension Programming only Ext Program Prog End of Dialing Used to signal the end of the dialing sequence or used to separate grouped digits for example account codes from number dialed End of Dialing Used to signal the end of the dialing seque...

Page 145: ...the following list to verify that you have the codes and special instructions you need to use the console features If several operators use the same console your system manager should complete this list System Specifics E 1 ...

Page 146: ...s Night Service No Y e s Automatic On Off No Yes Password No Y e s One Touch Transfer Automatic Completion Manual Completion Coverage Group Coverage Receiver Direct Station Selector Page 1 range to Page 2 range to Page 3 range to Park Zones No Yes list zones E 2 System Specifics ...

Page 147: ...No Y e s on DSS Page 1 2 or 3 Group Page extensions Calling Groups No Yes list extensions Dial out code No Yes code Pickup Group No Yes Reminder Service Automatic Cancel No Yes time of day Operator Alarm No Yes report to System Specifics E 3 ...

Page 148: ...Auto Dial 1 15 4 10 4 14 4 15 special characters B 1 C Calls answering 2 2 2 9 2 10 inside 2 4 making 2 6 2 8 outside 2 4 2 7 2 8 returning 2 5 ringing 2 6 transferring 2 11 2 12 types 2 3 2 5 voice announced 2 6 2 7 2 10 Camp On 2 5 4 18 4 19 Cards button labeling 1 7 1 9 Conf 1 7 1 9 Conference 2 13 2 14 4 10 4 20 4 22 Contrast 1 31 B Contrast control 1 9 Covers 1 11 Barge In 4 16 4 17 Index IN ...

Page 149: ...28 DLC 1 1 1 5 Do Not Disturb 4 36 4 43 Drop 1 7 1 9 DSS 1 5 1 7 1 9 1 10 1 11 buttons 1 11 1 17 1 19 designation cards 1 11 lights 1 21 Extension Status 4 24 4 26 Fax machine 1 3 Features accessing 4 4 4 7 availability 4 2 4 3 button 1 7 1 9 1 24 1 25 4 5 code 4 5 A 1 menu screen 4 3 screen 1 34 1 38 4 4 selection using display 4 4 G Group Page 4 41 4 43 Group Pickup 1 36 IN 2 Index ...

Page 150: ...creen 1 26 1 28 M I ICOM buttons 1 14 1 16 Inspect screen 1 32 1 34 Intercom buttons see Language choice 1 4 4 49 Leave Message 4 30 4 31 Lights 1 20 1 22 Line buttons 1 2 1 7 1 9 1 14 Loudspeaker paging 1 36 4 41 4 44 4 45 Menu screen 1 29 1 32 4 3 Ctrst 1 31 More 1 31 Message light 1 7 1 9 1 22 Status button 1 11 1 18 1 22 4 32 4 34 Messaging 4 30 4 37 Missed Reminder 1 18 ICOM 4 48 4 52 Index I...

Page 151: ...ctory 1 28 2 8 special characters D 1 Personal Speed Dial 4 8 Posted Message 4 35 4 37 Programming buttons 4 5 4 7 codes 4 7 B 1 from display 4 6 O R One Touch Transfer 4 56 Originate Only option 1 14 Reminder Cancel 4 52 4 48 Reminder Service 4 52 Reminder Set 4 48 4 52 Ring option 1 14 Ringing distinctive 2 3 2 5 P Page All 4 41 Page buttons 1 11 1 18 Paging 4 41 4 44 loudspeaker 1 36 4 41 4 44 ...

Page 152: ... 41 4 43 4 45 Special characters D 1 System Access buttons see SA System Directory 2 8 4 53 System Speed Dial 4 53 4 54 T Time 1 28 Timer 4 55 Transfer 1 7 1 9 2 11 2 12 4 56 4 62 U User cards and tray 1 7 1 9 4 52 V Voice Announce 2 10 4 58 Voice option 1 14 Volume control 1 7 1 9 Z Zone paging 4 41 Index IN 5 ...

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