Calling Group Agent
Activities
5
The agents in a calling group are responsible for handling
calls that come into the group. To handle calls, agents must
know how to do the following:
use line buttons to answer calling group calls
sign in and sign out of the calling group to indicate
when they are available to take calls
use a headset
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Agents can use any of the MLX, analog multiline, or single-line
telephones for your system.
Calling Group Agent Activities
5-1
Summary of Contents for Merlin Legend BIS22
Page 6: ...Contents A Calling Group Feature Codes A 1 B Programming Codes B 1 iv Contents ...
Page 19: ...About Your Calling Group Supervisor Telephones BIS 22D Telephone BIS 22D Telephone 2 3 ...
Page 20: ...About Your Calling Group Supervisor Telephones BIS 34D Telephone BISs 34D Telephone 2 4 ...
Page 22: ...About Your Calling Group Supervisor Telephones MLX 28D Telephone 2 6 MLX 28D Telephone ...
